Excellent customer service and very fair pricing. The conversation was professional,…read morestraightforward, and made everything feel easy from the start. I really appreciate the quick response and the overall quality of the interaction. Highly recommend‼

They are very fast and very efficient and very polite, a great people. I was locked out of my truck…read moreand within 45 minutes they were here and within 2 minutes had me back inside my truck that was not an easy fix. I would definitely recommend them to anyone

DO NOT EVER CALL THIS TOW COMPANY! They cost us ~$900 and the car hasn't even been to the mechanic…read moreyet! We thought the car was stolen for almost 12 hours. Story: The car broke down Thursday on the way home from work. We call this company who says no worries they can be there in an hour and that we don't have to stay with the car, just leave the key in it. I thought it was unusual to leave the keys but they assured us that they will be there ASAP to pick it up so we leave. This company "didn't feel like" picking up the car anymore so they call a second company to pick it up on their behalf. The second company gets a flat on the way there, so they cant pick it up, they call Epolitos back and tell them this and THEY DONT BOTHER TO GIVE US A CALL. The car sits on 81 overnight with the keys in it unbeknownst to us. We could have called another company? The next morning the second company tries to do the right thing and takes a new truck out to pick up the car, IT IS NOT THERE. The company calls Epolitos back again to tell them this, THEY DONT BOTHER TO GIVE US A CALL, AGAIN!. We go to call the mechanic the next day around lunch time for an update and that's how we find out the car never made it there. For the next 12 hours we had no idea where the car was, no one did. What we know now is that the Syracuse police department impounded the car sometime in the early morning. We found out about that after 5pm Friday night, when the impound lot was already closed for Labor Day Weekend. We called Epolitos back so many times to give them the chance to make this right and go pick up the car from the impound lot on Tuesday but EPOLITOS HAS NEVER CALLED US BACK. Now we are stuck with the ~$500 impound lot fee for the tow truck and daily rate over the holiday weekend. Plus the new tow truck company fee of ~$140 to pick the car up and actually bring it to the mechanic. Plus the cost of a rental car during all this ~$300 MORAL OF THE STORY: NEVER EVER use this company. EVER. I am leaving out the parts of Epolitos pretending his phone is broken, blocking our numbers, texting us instead of his friends ABOUT US. Not to mention refusing to pay anything from the impound lot or even trying to make it situation right by picking the car up from the impound lot.

Had a great experience with Mike. We were stranded due to the electronic parking break on. Mike…read morewas at our side within minutes. He tried everything he could to fix it. He got us into a dealership to have it looked at immediately and he towed our car over there. Mike is awesome and helped us out so much. He charged us a more than reasonable rate for all his hard work. I appreciate his help very much!

"Early afternoon near Destiny USA Mall. I needed long-haul vehicle transport to move my sedan from…read moreSyracuse to a relative in Pennsylvania. I contacted AceDrive Towing and Roadside Ltd. and received a clear breakdown of how the transport would work. They scheduled pickup for the next morning and confirmed details through text updates. The driver arrived within the agreed window, documented the car's condition, and secured it properly for the longer trip. Communication stayed open during transit, which gave me reassurance. The cost matched the initial quote with no adjustments later on. For long-distance vehicle transport from Syracuse, they delivered exactly what they promised."

From the owner: No need to panic when faced with a roadside emergency near Syracuse. Experts of AceDrive Towing and…read moreRoadside Ltd are equipped to handle any situation, offering seamless roadside service whenever you need it.

I unexpectedly broke down on my drive out to my Mechanic in Phoenix with my '80 MGB so I called…read moreMid-State as it's late morning Thanksgiving Eve and I have 101 things to do, so I'm panicked as time is not in my side! I texted Mike and got a reply right away and said someone (Jimmy) would be out in 20 minutes -- so right on time they were there, loaded, car in tow heading to Phoenix! I have used them in the past and Im always pleased with their service, immediate reply, very reliable, attention to detail and if there are any particulars they should know about the car they are towing, they want to know. They tow all kinds of brands and price ranges. They explain every move - such a great friendly staff! Thank you so much! I highly recommend them.....reasonable and competitive! Ed - Liverpool

From the owner: do not message you must call to get to us no call center no bs read more

Terrible experience. I was convinced by their tow truck driver (via AAA) that they could service my…read moretruck since my regular auto mechanics were booked 2 weeks out. They ended up charging me over $200 to tell me that the problem was what I had already told them was the issue and then they said they couldn't even fix the problem because their mechanic wasn't available, after I was told by the tow tuck driver that they had a specialist that could fix anything. They at least were willing to tow my truck to another mechanic, after some coercing on my part, but not until after they charged me over $200 for not doing anything. I took a chance on this place because the tow truck driver was nice and accommodating at the time so I wanted to give them business. It ended in bitter disappointment. Not good business.

Top notch mechanic. My whole family has gone here for years. They try their best to get you a…read moregood price on parts. Sometimes it takes a while to get an appointment but that must mean they are doing something right.