We had the provided breakfast this morning at the Hotel. It was very busy and Ms Gina the…read moresupervisor controlled the Chaos and greeted each guest with a warm smile and a professional attitude. We were checked in and had a wonderful breakfast. The staff were all very helpful and polite. Ms Gina also hustled to clear tables as well with the same charm and infectious smile! Leaders lead by example and Gina who I noticed was the restaurant supervisor by her name tag was out in front of it! Thank you Miss Gina and staff for a wonderful experience

The hotel itself is beautiful, and many of the staff (front desk, restaurant, etc.) were excellent…read more Unfortunately, our experience hosting an event here was impacted by significant issues with banquet operations. We were charged for audiovisual services that were not functional when our seminar began. Staff onsite were unable to operate the equipment and acknowledged they were not trained. We had to bring in outside equipment at our own expense to keep the event going. The hotel later refunded the AV charge, but refused to cover the additional cost we incurred due to their failure. Even more concerning was the behavior of the Catering Manager, who was confrontational and unprofessional in front of guests and staff. This included a heated exchange that was visible to attendees and others present, including representatives from a nonprofit organization we were supporting. That level of conduct is not what you expect when hosting a professional event. This property has a lot of potential, but based on this experience, I would be very cautious about hosting an event here without clear assurances around on-site management.

I spent a few nights here while visiting the area. The hotel is pretty nice and the rooms are…read morespacious. They provide a free breakfast which is nice. The breakfast includes waffles and you can make your own tacos/breakfast burritos. I liked the rooms, the breakfast (somewhat - I'm not a big breakfast person so it's hard to impress me), and the location. It's right off I-95 and is convenient to lots of places. The metro is maybe 5 minutes away (or less - traffic depending) and assuming traffic coo, you can get into DC in 20 minutes. They also have snacks every evening and there's a grocery store close by. About the only thing I don't like is that they have their own little parking garage but they charge you $15/night to park there. Given the location it just doesn't seem like something you should have to pay for. Anyway, I would stay here again.

Stayed here for a night and it was a clean hotel. The TV was on a wall mount and adjustable to face…read morethe bed. Sink and shower were good. Staff were friendly at checkin. There was a parking charge of $15 per night which was interesting as there was free parking all around the plaza. Overall the hotel stay served its purpose , my only negative is the parking fee.

An ok hotel. A good one by Marriott standards. And, clean…read more The shower water pressure was very refreshing. There is ample parking. It is close to DC, and easy access to i-395. There were a couple hundred children staying there, but the rooms are still very quiet. The rooms were reasonably priced for my stay. And, the staff was mostly friendly and helpful.

Let me start by saying I'm a lifetime silver and getting very close to lifetime gold status. I…read morebring that up because I stay in a lot of Marriotts (almost 400 nights on my own and probably another 1,000+ for work where I don't get to keep the award nights). This is easily a top 3 WORST experience I've ever had at a Marriott. Check in: the lady at the desk was cold and barely even acknowledged my existence. Not a word about being a good member or lifetime status member. The pool was closed. We had a very large group and part of why we chose this hotel was for the pool so the kids could play in it. Not a single word at check in about it being closed, not was it on the website or in an email. Simply unacceptable. There was an extremely large group or groups of teenage kids there for DC tours or sporting events. The hallways were extremely loud ALL night long and made it impossible to sleep. If your hotel knows about these large groups (and they know exactly how many there are) they should be placing them in one area, together, away from everyone else so families and travelers can get rest. Putting all these kids and groups around families is begging for disaster. Simply unacceptable. My room was next to a busy street and ALL night long I could hear cars going by, another reason I didn't get much sleep during my stay. My room smoke detector was beeping all night long, when it started I called down to the front desk and the phone rang for 10 minutes and yet no one picked it up. I went down to find the front desk worker and no one was around, even after I waited about 10 minutes. The next day I told the workers at the front desk about the beeping and asked for it to be fixed. When I returned to my room that night the beeping was still there. Completely unacceptable to not fix that after being asked to. The fire alarm went off at 630am, waking every person and forcing us to go outside where it was freezing temperatures. After we finally got back inside we were told it was just a false alarm, not someone pulling the alarm. Our family has a special needs child and he was absolutely terrified the rest of the trip, he kept asking if we were going to die in a fire because of the fire alarm. The rooms are old and outdated, we had one room where the wall paper was falling off the walls all over the place. My pillows were terrible, they had different styles but none of them provided any kind of softness or comfort. I am still looking for the managers direct email, I am demanding my points be returned to me for this stay, it was truly a terrible experience from the time I steeped onto that property. This hotel should be stripped of the Marriott name because it completely ruins the brand.

Decent stay for the price. Definitely some areas for improvement but overall, not bad…read more PROS: -This hotel is conveniently located walking distance from a number of shops, and convenience stores including Trader Joe's, Whole Foods, Total wine, CVS, Starbucks, as well as a few restaurants. There's also a gas station next to the hotel with rather reasonable gas prices. -There is ample, free parking on site. The hotel also offers access to the top floor parking deck from the second floor -Room is cozy and spacious and comes with all of the amenities this brand is known for (refrigerator, dishwasher, microwave, dining table, etc.). The decor is a bit dated, but it's very comfortable. -Very quiet stay! even though I was not in my preferred top floor corner room, the staff did their best to accommodate me and the room was perfectly and delightfully quiet. -The breakfasts here are definitely some of the best I've had at any Residence Inn. They offer egg white frittatas, fried potatoes, scrambled eggs, muffins, bagels, English muffins, oatmeal, boiled eggs (conveniently already shelled and bagged), fruit, and of course everyone's favorite... The Belgian waffles. (There was only one waffle maker though. They should invest in at least one more, to minimize the wait time). Instead of one whole waffle, the waffle maker makes four mini waffles. Perfect for decorating them and topping them with whatever you want. And in addition to syrup, they also offer Nutella, a variety of jams, honey, plus almost a dozen toppings including coconut, raisins, sunflower seeds, banana chips, and a few other fun things. Paper plates are available upon request, and they also offer tiny to-go cups for the syrup. -shower has a nozzle with adjustable setting so I don't have to do the "rotisserie chicken" thing to rinse off. -Washcloths and towels just the right balance between coarse and soft CONS: -The sink area is very small...not enough space for all of my toiletries, but I made it work. -At other Residence Inn locations, there was flavored ice water available 24/7. That is not the case here. While they do have a standard water fountain, it's very difficult to fill up water bottles. I highly recommend adding a water bottle fountain accommodate those of us who travel with our water bottles. -The in-room clothing rack is too close to the ground. I like to iron all of my clothes and hang them up in the closet when I first arrive. However, the highest clothing rack available in the closet area is still so low to the ground that the bottom of my knee-length dresses touched the floor. -The shower takes a very long time to get warm, and the water pressure is frustratingly low. Even with the attachment, it still takes forever to rinse off. -The in-room iron was so old and emitted clouds of dust onto my clothes whenever I used the steam function. Additionally, the gauge was worn so it was difficult to see what setting the iron was on. The mini ironing board in the room made it very difficult to iron clothes. A full size ironing board would have really been helpful. -I have concerns about the availability of the front desk staff. Most of the times that I passed the front desk, there was no one there. It's been this way since the moment I arrived. I walked in and waited at the desk for few minutes before someone finally showed up to check me in. Very early the next morning, I came down to the lobby looking for the fruit infused ice water, and the only employee I found to ask about it was taking a snooze in the bar area. Later the day, I went to the front desk to report a dead insect in one of my light fixtures, as well as a malfunctioning door lock. I returned to my room 8 hours later only to find that the dead insect problem had not been addressed. I called the front desk multiple times to follow up that evening, and no one answered the phone. This situation was only resolved when I went down to the front desk the next morning to complain. There was only one elevator working during our stay, but there were no notices on the elevators or in the lobby to notify us. That made it very difficult to get to where we needed to be when all of the guests and the hotel staff were. sharing one elevator.

I was advised by a friend that this hotel location was central to my travel plans. The Residence…read moreInn Springfield was located by major highways that made it easier for me to meet my personal and business requirements. The Hotel offers free high-speed Wi-Fi, complimentary breakfast and their suites are spacious. The staff was friendly and tried to be as accommodating as possible under my circumstances. When I entered my room, it was clean and looked comfortable. We noticed the phone in the room was inoperable, so we brought it to the front desk for replacement or repair. Later we also noticed that the several TV channels were not operable, and there was not any internet. I had spread sheet analysis work that had a deadline. Luckily, I headed to a friend's home to complete it. When we addressed all these issues to the front desk, they noted that the internet was down, and they are attempting to repair it. That evening, we noticed that the heat was not working properly, so once again we went to the front desk, and they sent someone to our room to repair the thermostat. They left assuming success, but the next evening it was quite chilly still. I addressed all these issues with the front desk, and they stated that they could not do anything for the inconvenience. I ask them to provide me with Marriott support contact information. I am a long-standing Gold Member of Marriott Hotels that has never complained about occasional issues. But in most cases those issues are resolved by the hotel management. I am guessing that this is an isolated situation, so I hope, but I cannot ever lodge at this hotel again when I receive an answer from the front desk stating there is nothing we can do about your inconvenience.

If you are looking for a quick overnight stay and an easy on/off 95, then you'd probably like…read morethis. They have a clean, new registration area and dining area for the free breakfast. The free breakfast is very nice which includes hot food. Although we didn't use the pool, there is one to use. It's only $130/night. The rooms are clean but very dated. The wallpaper is peeling or bubbling in many areas and the bathroom is very small. There's an "old" smell in the room but I always carry room deodorizer for that purpose when I travel. Would I stay here again...probably not unless I was in a pinch. The staff was nice.

Rooms here are well inexpensive for this location. Surrounded by fast food, brunch, and dinner…read morespots. With only a 50 dollar hold for incidentals, a plus, this is a budget friendly hotel. Easy access to the freeway and landmarks around the DMV area. Rooms are smaller than your average size hotel room. Checkout is at 12 noon, a plus, using the self-checkout kiosk. Refrigerator but no microwave inside room. Parking in front near entrance is very limited.

Beautiful rooms, clean. Friendly staff, very attentive. Pet friendly. wonderful amenitie.read more

Dear Sir or Madam, I…read morechecked into this hotel on June 13. The front desk staff had difficulty processing my check-in, and it took an extended period of time for the employee to locate my reservation and issue my keys. When I arrived at my room, the door was stuck and would not open. The hallway had an unpleasant odor and appeared unclean. After several attempts to open the door, I returned to the front desk, where I was informed that the door had a known issue and frequently became stuck. I returned to the room and had to push firmly on the door to gain entry. Once inside, I found the room to be extremely hot because the air conditioner had been turned off. When I turned on the AC, a significant amount of dust came out of the vent and went directly into my throat. I then inspected the bed sheets and noticed several stains. They appeared dirty and poorly maintained. Upon further inspection, I found additional stains on other areas of the bedding. I also went into the bathroom and found that the towels were dirty, old, and worn. I attempted to remain for a short time, but the room felt so unclean and unhealthy that I decided to leave. I checked out within an hour and did not return. I would advise caution if you are considering staying at this hotel, as you may encounter similar issues and waste both your time and money. In addition, customer service was unresponsive, and I was repeatedly transferred and given different phone numbers, which was extremely frustrating and unhelpful.

I arrived at the hotel on Monday, greeted by a young man which by the way was really nice. Check in…read morewas a breeze. I went to the room and it was very spacious and didn't have carpet which I liked. The bathroom was very clean. The only thing is that the air conditioner was duck taped to hold it to the wall. I had breakfast which was nice. Typical breakfast. Eggs, sausage, waffle maker, yogurt, cereal and all the fixings. Juice machine which was cold. Surprisly it was a great stay. It was very quiet. The housekeeping comes to your room everything to ensure you have fresh towels and etc! If you have to was your clothes you have to go next store to wash. I would stay here again.

I entered the room yesterday 6/23/26. The toilet did not flush, which unfortunately I didn't notice…read moreuntil the middle of the night. I am military and was traveling with two small dogs under 10lbs. We were told upon check in that there was no incidentals fee beyond the original $50 added to my room price. (Total coming up to $170.08) During the night, my door was knocked on twice by drunk patrons of the hotel mistaking my room for theirs. I am a solo woman, my Navy husband is at home in Florida, and naturally this was extremely anxiety inducing. Unfortunately this never stopped and happened repeatedly throughout the night, escalating to aggressive jiggling of my door handle, leading me to feel distinctly unsafe. I checked out before 4am on 06/24/26 in order to leave and ensure my safety- luckily I was able to secure other accommodations. After my check out (several hours later) another HUNDRED DOLLAR CHARGE appeared in a separate email receipt. Confused I called the hotel, and was put on hold for 20 minutes waiting for a manager who eventually called me back, only to put me on hold another 12 minutes. She ended up informing me they would not be removing this charge despite the fact that it was not disclosed to me at any point, there was no damage to the room, and my stay was horrendous. I attempted to negotiate calmly before giving up and hanging up the phone. If I could give 0 stars I would. This is NOT a safe place for solo female travelers, and they will overcharge you in order to scam you and then lie about it.

This Holiday Inn Express was a quick and nice option in the Alexandria, Virginia area…read more The hotel is located in the middle of a nice business area with strip malls, restaurants, bakeries and wine shops all within walking distance. When we arrived, we noticed they were in the middle of renovations, so the lobby and many areas around the elevator were roped off with strings and plastic. The check in process was quick and easy and the room was clean and well appointed. No microwave, no freezer, but yes to a refrigerator. Dove body wash and shampoo were the main offerings at this hotel. Free parking and free breakfast in the morning. Overall a clean place in the area.

I am disappointed in the service received. I reserved 2 queen sized beds but when I got to the…read moreroom, the beds were much smaller. I spoke to the front desk, and they said they only have queen and king and what I have is a queen. It measured, and the tag reads, 53" wide. A double is typically 54" and a queen is 60" so the bed was slightly smaller than a double and not close to a queen. Due to a disability, I had to move to another hotel. They refused to give me a refund because they say it was a 'queen' bed. The staff was snarky about the whole thing. I would not stay here.

We would consider staying in this hotel again. The positives included the location, which was…read moregreat because it was close to the Franconia-Springfield Metro station. It is also across the street from the Springfield Town Center Mall. The staff was friendly and the hotel was clean. The hotel appeared to be an older, reconditioned property. It is in need of further facelift. One of the two elevators was out of order for our whole stay (which appears to be the norm among hotels.) The remaining elevator ran slow. The halls were uncomfortably warm and lacked airflow. It was hard to bring our stuff into the hotel because there is a poor ramp and set of doors to bring the luggage cart through. The washing area was in the electric room. One of the washers was down. The dryers were weak and required multiple times to dry a medium load of mainly T-shirts.

I stayed at the location in Alexandria VA. I arrived at 3 pm, check in was so easy. The only thing…read moreis they require a $100 incidentals deposit, will get back after check out. The room was ok. The front desk staff were very helpful and nice. I would stay here again. The breakfast was typical but overall was good.