Fantastic team that cares about my pets! I can watch them play in the pool and when I ask questions…read morethey're great about having answers for me! They work within my budget without making me feel like a bad owner!

From the owner: Embassy Veterinary Center is excited to announce the opening of our newest animal hospital in…read moreWestland, TN. Our state-of-the-art facility offers top-quality services for local dogs and cats, prioritizing their health and comfort. At Embassy Veterinary Centers, we ensure the best care for your pets with every visit to our new Tennessee location. Our 8,400-square-foot veterinary facility in Westland, TN, provides ample space for your pet to play and receive all the necessary services for a happy and healthy life.

I recently brought my 95-pound English Lab to Fairview Animal Hospital for grooming. When I…read morescheduled the appointment, I made it very clear how large he is, and the groomer confirmed his size would not be an issue. When I picked him up, he was completely soaking wet -- not just slightly damp, but visibly wet to the touch -- which made it feel like the grooming process wasn't fully completed. I was then told I should consider finding a different groomer due to his size. Despite this, we were still charged $93. If his weight was going to be a challenge, I truly wish that had been communicated before accepting the appointment. I appreciate the honesty in the end, but the experience felt unprofessional and poorly handled. For owners of large dogs, I recommend confirming in detail that the facility is fully equipped and comfortable grooming bigger breeds before booking.

My dog was a patient there for 16 years. He developed a heart condition and had to be there…read moreseveral times in a month. We had to rush him to an emergency vet where he passed away. I let Fairview Vet know the next day and was not contacted by anyone until I wrote an email to them 3 weeks after he passed letting them know my displeasure with the group. I received a reply back which was completely trying to soothe me. I feel once your pet is no longer a money maker, they no longer care.

Our dog was enrolled at Embassy Veterinary Center, Emory Road location, for 2 1/2 years. We used…read moreVeterinary medicine care, boarding, and daycare. In the not-so-distant past, our dog was spending time at daycare. In the early afternoon, I received a text message from an employee (not management), stating an employee attempted to physically redirect my dog from humping another, and my dog bit them. The message included, "I discussed the incident with management and your dog is no longer welcome at daycare". With such an accusation as this, I was astounded that Laura/Officer Manager chose not to call me and offer a face-to-face discussion. Rather, I received such an insensitive update from a staff member, via text. The next day, I spoke with Laura via telephone regarding Embassy's dog bite policy. From the onset, her lack of professionalism and disrespectful tone toward me, spoke volumes. She flippantly responded, "I don't have the policy at my fingertips, I cannot recite it verbatim, and policies frequently change". The following day, I spoke via telephone with Mandy Swartz/Operations Manager of Emory, Westland, and Lenoir City locations. I asked valid questions; what time did the alleged bite occur, who was bitten, was medical care rendered, were there any witnesses, what type of training did the employee have, how long have they been employed, what part of my dog did they physically grab to redirect him, did anyone review the daycare yard camera footage to get a clearer understanding of the incident? Of those inquires, Mandy Swartz told me; the employee chose to remain anonymous, no skin was broken, no blood or fluid noted, and no medical care was rendered. Further, she stated the daycare yard camera does not replay footage. Why have it in place then? None of my other concerns were answered/resolved. In an effort to substantiate my concerns, I sent a detailed email to Mandy Swartz. A week or so went by with no reply; I sent the email a second time. Again, she made the conscious decision to ignore me, the consumer. I called the Westland location and left messages twice with staff, and again, she lacked moral courage to reply. In my humble opinion, reviews are intended to provide honest feedback on businesses in which potential consumers may be interested in. Before my husband and I enrolled our dog at Embassy Veterinary Center, Emory Road, we read reviews, spoke with neighbors, and this business seemed reputable. Unbeknownst to me, several of the 5-star reviews submitted were by Embassy employees, to include the Operations Manager, Mandy Swartz. Additionally, management responded positively to the employees reviews. This practice is unethical, deceiving to the consumer, and unprofessional, to say the least! These individuals who hold a title of management, have absolutely zero integrity. The incredibly high staff turnover rate of the front desk/daycare employees is a true reflection of the inept management, at so many levels. My husband and I are extremely grateful to all the employees who cared for our dog. Each and every day he was under their care, they displayed compassion, integrity, and always a smile on their face. They have all left this place of employment, and we could not be happier for them. Lastly, there are too many other daycare/boarding businesses in the Knoxville area to choose from. Embassy's number one concern is money, not the consumer or employees! Thank you!

I brought both my dogs here for vaccinations. This is such a clean and fun environment! This team…read moreseems to love their job and I can tell really cares about my pets! When I ask questions they're great about having answers for me! They work within my budget without making me feel like a bad owner!

This place is absolutely awesome. From the moment I called to the moment I walked in the staff were…read moresuper friendly and nice. Everyone I encountered really enjoys working here and loves dogs. Highly recommend!

From the moment I called this facility I knew I found the right place. We had to bring our dog…read morewith us on our trip to Tennessee since our kennels were booked solid at home. Calling smoky mountain pet resort they were so friendly and informative. We ran into some issues coming down with the weather and the bad drivers. Calling the facility they were very understanding and helped us out. The outside of the facility was deceiving since it looked like a warehouse. inside was super clean and welcoming. This is a family owned and run operation. There are several generations running this kennel. Their love of dogs is very clear. Our dog enjoyed his stay and was pooped out on the way home which is always an indication for him that he enjoyed his time.

Bentley was looking great when we picked him up. A bag of treats and a report card was great!read more

We left our cat here during our honeymoon and it was great! They were one of the only places in the…read morearea that took cats from what I could find. We got caught in traffic and arrived later than expected but the staff was very understanding. When I texted them to check up, I got a quick response. The report card was very cute and a great way to see how he did during his stay!

We truly love this place. It is in a little house off of Papermill, across from Pond Gap…read moreElementary. You will likely hear kids on the playground yelling, "Hi doggy!" The prices are reasonable, the equipment efficient, and the staff skilled and thorough. Our old black lab is treated with such care and always comes home with a shiny, stink-free coat. They also will do teeth cleaning and trim his paw pad fur and nails so he's not sliding around on our floors. It can be challenging to book an appointment. I wish they had online booking for returning clients. Currently, you have to call to make an appointment and I have never had someone pick up during business hours. Instead, you wait several days for someone to return your voicemail appointment request. I recently waited 2+ weeks (after two voicemails) for a return call. I recommend booking your next appt in person when you drop your pet off. I also warn them every time that our pup will excitedly pee all over the floor when they bring him out to us upon pickup and outside maybe a better reunion spot. They always shrug it off and then pup pees all over, stepping in the puddles with his newly bathed footsies. Bleh. The good definitely outweighs the bad, though! They clearly know what they're doing.

We have a long hair Bombay , these folks are amazing!! Very clean, neat cut , just very pleased…read moreyou can't go wrong here ! Great job team ! Thank you !