1. Towtowing

    1. Towtowing

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    Towtowing

    1.0 (1 review)
    Open Open 24 hours

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    Services - Towtowing

    Car towing

    Motorcycle towing

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    3 years ago

    The price was way higher the other places ! It cost me way less to have triple A than one time pay

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    Hometown Garage

    Hometown Garage

    4.7
    (14 reviews)

    Jessica, John + the team are incredibly wonderful to work with. This is the place to go for a…read morecommitted staff, quality work, honesty + friendly service. What else could you ask for?

    I decided to take a chance & bring my car to Hometown after someone recommended them to me because…read morethey are closer than the mechanic that I normally go to (he is great & I never have to spend a fortune with him). I had them look at my car because I've been hearing a loud cracking/creaking sound coming from the front. They look it over & told me it was my struts & shocks. I paid over $1,800 to get them replaced. When I picked my car up, it was still creaking; same sound. I let them know & they told me to come by & take a ride with one of the mechanics. He heard the noise clearly within the first 5 seconds of me driving it. I brought it back for them to look at & they told me that they "accidentally" put the wrong part in my car. They then replaced it with the correct part; great. When I picked my car up for the second time, the same loud cracking/creaking sound was happening. After I sent videos to them from my dash cam (which has the date & time on it) and from my phone of me pulling into my driveway (both in which you can clearly hear the LOUD creaks) I went to the shop and spoke with Jess. I told her that I was extremely upset and frustrated because I just paid almost 2k to get work done on my car that it didn't need. She was very sweet & we worked out a full refund. I will give them credit for that because the situation was handled very well. They knew that I would not be bringing my car back to them and had plans to go to my main mechanic to get it fixed. They told me "We really would love to know what the issue is with it. Please keep us updated when you find out. We are so so sorry about our mistake". Considering how well they handled the situation & how kind they were to me about it, I decided to give them another chance to listen to the sound & get the issue fixed. I dropped my car off for them to look at yesterday. While my car was getting looked at for the third time, I ask them for a quote for a battery replacement on my boyfriends car (the one I have been driving while mine is in the shop) because it won't start without being jumped. They sent me a quote. I accepted & they told me to bring it to them this morning at 8 AM to get it replaced. They texted me a couple hours later about my car, telling me that they heard noises coming from the back & a slight noise coming from the front & I would again need to drive with a mechanic so I could "mimic" the noise. They told me "We had 4 people drive your car & no one heard the creaking". Feeling very frustrated yet again because everyone that I drive with hears the noise and they were heard clearly in the videos, I called my main mechanic and told him about the issue. He immediately reassured me and mentioned a couple things that could be causing it, which Hometown never even thought to look at. I decided to text them back & thank them again for looking at my car, but told them that I would not be going through them to get this problem fixed. I asked them to leave the key in my car (I had my fob to unlock it) & I would be there after work to pick my car up & be back at 8 AM today with my boyfriends car to get the battery replaced as planned. They responded with "ok." When I went to pick my car up from their lot after work, my car was UNLOCKED WITH THE KEY INSIDE. That is extremely frustrating & upsetting especially with the amount of car break ins in Portland recently. Regardless, I still showed up this morning with my boyfriend's car to get the battery replaced because he needs it done. When I walked in the door, the owner looked shock. I told him that I was here to get the battery replaced. He said to me "I know what you're here for. I just didn't think you were going to show up" even though I told them I would be there in the morning. He then processed to tell me that he is not going to change the battery in my boyfriend's car because I was denying their services. He was extremely rude & basically accused me of trying to get free services from them. They were fine with giving me the refund & me bringing my car to a different mechanic to get the issue fixed at first, but since I brought my car back for a third time & ultimately decided not to have them work on it, they deny my boyfriend service just because I'm the one bringing his car in? They wasted my time by having me drive down this morning when they knew they had no intention of replacing the battery. I don't have any faith or trust in them to fix the actual issue with my car & was not going to give them any more of my money to fix something on my car that they think "might" be causing the noise. I do not recommend Hometown to anyone. Not only are their prices ridiculous, but the mechanics don't seem like they have any clue what they're doing. Stay away! The attached videos are from the night I picked my car up for the second time... after they put the correct part in my car. If they can't hear that noise when they drive it, they need to get their ears checked.

    D & M Recovery & Towing

    D & M Recovery & Towing

    2.0
    (4 reviews)

    When you drive thru a residential neighborhood, don't drive on peoples sidewalks as they are…read moreshoveling because you're to impatient to wait for an oil truck to move. 4 wheel drive doesn't give you a license to drive like that. You almost hit my wife's car, you pushed a ton of snow on a sidewalk I just shoveled and you were driving way to fast. We know you need to tow and help cars in the storm, but Common decency goes a far way!

    My intent is not to argue this out through YELP. However, since you responded Mike with what I…read moreconsider false information, I am compelled to respond. First - This was NOT resolved some time ago. The original incident occurred on 3-4-13 and was resolved on 4-3-13. Only one month after the fact. You did advise us to contact our Motor Club or insurance company, which we did. What I find inexcusable,is that you were not willing to accept responsibility to took the shot by suggesting that we contact our motor club, that they would find on your behalf. Which they DID NOT. So, it was a crap shoot for you and you had nothing to loose and everything to gain. Versus being the "Stand Up Guy" that everyone claims you are. Instead of standing up and owning this mistake, you pushed us to seek resolution elsewhere. That is not what I consider being a stand up guy or a good business practice. So our Motor Club found on our behalf. With regard to the Better Business Bureau, again a cop out. You must be paying your dues! Because you advised us to go to our Motor Club in essence, you were hiding behind them in hopes that they found on your behalf. I do not consider that a "Good Faith Effort" in any sense of the word.

    Towtowing - roadsideassist - Updated July 2026

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