Excellent company with very helpful owner. They towed our truck off Route 84 at 10:30 on a Saturday night and were extremely helpful. I found them by a Google search and I am happy that they helped me. read more

Stop don't trust them with your car you will never get it back they don't know where they put your car or keys call someone else

My truck was towed, it was a broke down trailer. They broke my trailer and never took accountability for it, 4000 later to get the truck back broken. I hope no one has to deal with these people. Horrible read more

Nico is awesome !! He was super friendly, funny, and rescued me quickly. Thank you for helping my night get better.

My car was stolen, recovered, and towed to Nelcon North Haven. They have been so helpful, friendly and provide excellent service. Cody has been so helpful in getting my car to the auto body shop it needs to go too. I am so impressed and will use their service whenever possible. read more

Amazing service!! My car had a sticker to be towed within a 24-hour warning notice. Unfortunately, of course I was out of town! I needed my car to be towed from outside my house and onto my driveway. Called the company on a Sunday afternoon and Jim said he would send someone out to assess the situation. He estimated the cost around $100 and $50 more if there was an issue. Less than 30-45 min later, Jim said it could be done with no issue and confirmed all the details before towing. I requested a picture of the completed tow and he complied. I provided my credit card and the transaction was complete. Smooth, easy, and made my whole experience hassle-free. THANK YOU! They have many convenient locations (North Haven, Wallingford, Cheshire, and Meriden) so that's why it was so speedy! Highly recommended! read more

Amazing service. Salena was very quick to arrive & help along with making sure my vehicle was safe secure during transport.

Fathers Day Sunday and my Jeep overheated an hour away from home. Nelcon / Life on the Line saved me and brought me close to home. Salena was so so awesome. Made me feel safe and like it was a happy accident to cross paths. Thank you thank you thank you! read more

I left my license at the Nelson Towing office in Middletown CT. I wasn't sure where it was. In order to cover all the bases, I called the 1-800 number because the Middletown office number is not listed online. I was told that a message would be relayed to the Middletown office. Someone would call me back. I was not called. I figured that Nelcon did not have it. I went to AAA and obtained a new license. When I arrived at the office the owner gave me my license. He tried to catch me when I initially visited. The bottom line is that I had to waste time and $38 to get a replacement license. Although the Middletown office owner was nice, the customer service people really suck. THANKS A LOT JERKWEEDS FOR GETTING BACK TO ME LIKE YOU SAID YOU WOULD. read more

predatory practices -- would not recommend as they charge for evenings, and weekends, but won't release your vehicle during those times even with 5 locations & 30+ towing trucks that work round the clock -- go figure read more

Amazing service this morning from Nelcon. The mechanic quickly found that shifter cable clamp was disconnected. He was able to temporarily fix it so we could drive to a dealership. Thank you! read more

My car was towed to Nelcon Towing and Recovery (Middletown) after an accident. I was not allowed to pick up the car the same day. I was told that they were short staffed, and the car needed to be examined to see if it was drivable. I came up the next day to pick up my car. The window was left open all night as there was water coming out of the car door handle and there was water on the door frame. They had used an electrical strap to tie my key to the steering column. I asked the employee if he has something that I could use to cut the strap. He pulled out a hunting knife and cut it off leaving a gash in my steering column. The place is not a friendly environment. You get nowhere even making a complaint. It cost me $225.99 plus uber fee to pick up my car which should have never been towed there in the first place. DO NOT USE THEM. read more

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what a bunch of crooks they charged me $9000 to offload a boat from one trailer and load it onto another sal is a crook don't use this company I hope after he reported to the authorities for price gouging he gets fined or shut down read more

The fuel pump stopped working on my car. I live in West Haven and work in Meriden. My wife dropped me off for work and went to do some shopping in Wallingford. Car wouldn't start so I called these guys and they where there in a half hour. They took my car to the shop in West Haven and brought my wife home. Great bunch of people couldn't be happier with the service and car they gave to my wife. read more

if I could have done zero stars I would have... I have used Nelcon before and they were great they took good care of me when I was in need today I was stuck in the mud in my back yard tried everything couldn't get out they tried to railroad me for $750 plus tax said absolutely not then they came back with $500 and i said no... called another company from another town they did it for $100 and I tipped them even more lesson of the day just because you have fancy equipment doesn't mean you need to use it there are other ways.. Nelcon lost a customer today and I will not be going back... You can keep your fancy equipment horrible service!!!!! read more

Sal and the team got our family out of a jam. They towed our 40 ft motorhome and provided excellent service and communication at a fantastic price. Highly recommend! read more

This review is for Nelcon of North Haven I believe. And more specifically at that location, for Kenny the driver and Nicole the dispatch operator? Not sure of her actual title but she answered the phone and got my situation under control, so dispatch? Anyway, her and Kenny, were outstanding. It was approximately 2pm and I had been trying to get a tow since about 10am, I was blown off by one company, and another company quoted a time that was even longer than the original time. I needed anyone for any price to tow me immediately because the shops were closing and I need my car for work, especially during this virus pandemic. I had my insurance company cancel the roadside they had coming because well, who knows if they actually were even coming, hours passed and no calls (even though there was a 1hr eta from the beginning). I called the delearship I was supposed to be towed to praying they had a tow truck, they did not. What they did have was the absolute best recommendation for a tow company ever. Nelcon Service Center (& Towing). Nicole was so sweet on the phone talking to my gf and I, even though I was frustrated and may have given her some slight attitude that she absolutely did not deserve. After explaining the severity and time sensitivity of my situation, NICOLE BASICALLY HAD A TRUCK ON ROUTE TO MY PLACE BEFORE WE GOT OFF THE PHONE!!! Like what?!?!?!?!? How is that even possible? Don't know, don't care, all I care about is that Nicole took every word I said to heart as if it was her own family member in need. She had Kenny, the driver, at my place within 20min. And the other places couldn't do it in 4 freaking hours. Kenny was also extremely professional and had a great positive attitude. He looked to be about 25 give or take a few years, but you would have thought he was some sort of older veteran the way he carried himself and our interaction. A+ service all around in every aspect! Nicole and Kenny are the type of people you pray you get to deal with when interacting with any business/service. Please make sure those 2 are rewarded! Promotions, raises, extra days off, something! They both deserve it hands down. I was having a very sh!tty 70degree Saturday, and those 2 turned it around in mere minutes. And for that, I thank you. (I posted this on google reviews first but wanted to post here also to make sure this business, and 2 employees, get noticed). read more

AAA roadside call for keys locked in car. Put in a new battery & car Locked all the doors. Eric the driver/ mechanic got the door open & helped get the car running. Definitely knows what he is doing as well as nelcon towing & recovery. Nothing but the highest compliment to this fabulous business & their highly skilled employees. I would give 10 stars if I could. read more

For the second week in a row, my car shat the bed...because the mechanic it got towed to last week is lazy and wrote off lack of starting to a bad battery - it was the starter, but I digress and a poor rating on that particular business is forthcoming once I actually get my car back. So I leave work, and bam. Car won't start. Again. WTF. Go through the uneventful charade of getting jumped (to no avail) and then decide I need a tow to the place that "fixed" my car last week so they can fix their f*ck up and actually diagnose the problem properly this time around. Instead of coughing up $65 for a tow because the fiance cancelled the roadside on our insurance because he has AAA (and never added me as an associate to his AAA membership...pfft) I had him come meet me for the AAA tow so I could get it for free. I called them around 8, these guys were there by 8:30 (fantastic). After a little hiccup where the driver got turned around (the road I work is kind of long, it happens - and they're from Meriden, I work in Cheshire) the tow driver tried jumping my car again with his jump kit ("This thing has enough juice to turn over a dump truck, it's not your battery.") and when that failed, loaded it up and hauled it to the garage. I wish I got the driver's name because he deserves a cookie. When he dropped my car off at the garage, he deliberately left it in the most obnoxious place possible because "hopefully this sends the message that they need to fix your car properly this time!" That seriously made my shitty night SO much better. I'd use them for a tow again because they showed up quickly, their dispatcher wasn't a giant douchecanoe like the one I used last week, and the driver was super awesome. read more

My car was totaled in an accident and the police called Nelcon to tow it away. The drivers were quick and friendly. When I went to clean out the car at the Meriden location the next day, Stephanie was working. She was very friendly and helpful and gave me advice on what to do next. She made a bad day a lot better and I'm grateful for her assistance. read more

Horrible place has no clue what is going on at Middletown location told they don't know where the car is many times don't know where the keys are and """"not responsible for damage done on their lots by their own employees are you kidding then who is""""" read more

My jeep broke down in Meriden, i called AAA and they sent Nelcon out to help. Right from the first minute I hung up I got a text message from the driver, whose name was Coty. There was a text sent to my phone immediately from Coty. He let me know exactly where he was, how long he would be, and he wanted to make sure I was in a safe position while I waited. AAA estimated 60 minutes. I have to say Coty must've texted me three times with updates and made it to my car within 30 minutes. Cody was very down to earth, friendly, and polite at the same time. I was pretty impressed with his knowledge of vehicles, motors? And his ability to hold an intelligent conversation without making me feel like a dummy because I love to drive cars and four-wheel-drive and all that stuff , but I hate working on them and I dont pretend I know a lot about it so he educated me a little bit on my jeep actually. I drove back to my house with him in the truck with very comfortable conversation very relaxed pretty down the earth too. I can see how he can make a guy like me comfortable and at the same time probably make a little old lady feel just as comfortable. I asked him to back my jeep down in between my neighbors fence and my house. Coty obviously knew exactly what he was doing behind the wheel of that truck because between the light bars sticking out the side of his truck, the mirrors, and my jeep connected to the back, he probably had about four inches on each side. He expertly backed my jeep down into that spot I wanted without touching the house or the neighbors fence. I'm not a guy who has a whole Lotta money but if i see somebody that clearly cares about his job and cares about Customer Service I always try to throw a little tip their way so I threw him five bucks for coffee or something , which for me is more about the thought than the amount. if I had more I definitely would've gave him more.. after talking with him I found out he's fairly new with the company but definitely not new at doing his job and I thinkNelcon should make sure they do whatever they have to do to hang onto this guy because he makes this company look good snd very professional. thank you Coty, you made a stressful aggravating situation so so much better. His truck was clean despite working on unloading and loading cars in the weather and everything ,his uniform was very clean. I was very impressed all the way around!! thank you very much!! If I ever need to call AAA again I will let them know I want Nelcon coming to take care of me nobody else! Ernie Voelkl Bigge1122@yahoo.com 203.530.9131 read more

AMAZING SERVICE TODAY!!!! I never got our drivers name, but he went above and beyond to help us out after our accident while passing through CT early this morning. After a serious accident on Route 15, our group of 7 had a smashed up rental van and were unsure how to get things worked out and ultimately, back to NH. When you are in the middle of a stressful situation, hands down, this was the best customer service and personal attention I have ever received. Good people truly do exist!!! read more

Had a very pleasant experience with Nelcon. Although ive never been towed or had a flat, having nelcon there made it much easier. Josh was very helpful and thoughtful and made his best effort to help this very frustrating time. Thankful to have someone who knew what they were doing. It did not go unrecognized. read more

I was stranded in a busy intersection just off the highway on my way to get fuel for my pickup truck en route from Florida to NH when I ran out of diesel 100 yards from a gas station at 5:30 in the evening. Unable to get my truck running again, I called the first towing company that popped up on Google, but after 20+ minutes, they didn't show up. Luckily, the owner of Nelcon Towing was driving by with an employee as they were going to get dinner for a company meeting. Sal, the owner, hopped out of his personal car, directed traffic until his flatbed arrived to tow me back to his shop. He called in his diesel mechanic after hours to fix my truck and got me on the road quickly. I can't say enough about how nicely and fairly I was treated by Sal, Chris (flatbed driver) and Andy, the mechanic. If you need towing or service, USE THIS COMPANY!!!! read more

The driver showed up promptly for a car tow & that was the only positive of my experience with this company. The driver was rude, insisted on trying to fix my car just enough for me to be able to drive it home, when it really needed it be towed. After showing him my triple a membership card he asked to see my car registration & demanded that those are the rules. I've had my car towed using my triple a service more than 5 times and I've never had a driver ask for that information. I wasn't able to find my registration and pulled it up on the DMV website to show that it was active but he wouldn't accept that for proof, insisting he had to see the physical paper. When I couldn't give him that he left a paying triple a customer stranded with no tow truck. I called triple a back and they weren't aware of the registration rule he was insisting on & apologized for his behavior and put in a new request for a tow from a different company and filed a complaint against this company. A new driver showed up, looked at my membership card, put my vehicle on the truck with no problems! All in all because of this one driver this whole ordeal took 3 hours. Maybe some drivers at the company are helpful and not problematic, but I did not have this experience. I hope this doesn't happen to anyone else, because it was extremely frustrating and very unsafe. read more

Last night our truck got stuck in some mud while going on a path in the woods to gets rocks. All went well until a curve came up and the option of going into a tree or off the road arose. The truck was now stuck in mud so high that it was seeping into the car. The first tow truck (another company) came totally unprepared with straps. After admitting defeat, we called Nelcon. They sent a man out for recon, and he called back describing the situation and what type of truck was needed. A truck arrived which looked like one of the tow trucks from Highway from Hell (the ones that tow the big rigs). The equipment was in excellent shape, the crew was spectacular (the original man stayed the entire time and the owner was present, also). They succeeded. Hopefully we won't need their services again, but if we do...who are you gonna call? Nelcon! read more

I had an unfortunate incident with my vehicle today. When I left my house this morning it seemed fine. After a quick errand stop, I tried to re-start the car but it would not turnover. I called AAA and asked for some roadside assistance. About 45 minutes later, a technician in a Nelcon truck showed up. All I know about him was his first name - Angel. He was very professional and knowledgable. He quickly diagnosed the problem to be the battery. However, he also tested the starter and alternator and eliminated them as problem contributors. I had planned on just getting a "quick start" and then having my mechanic replace the battery on Monday. After talking to the tech, I realized I could get a better price by letting him do the job right then and there. Kudos to Angel - he saved the day and saved me some money.! Geat service read more

Amazing service! Called on a weekend, said it would be about half an hour wait, and the tow truck showed up in less than 15 minutes.

Couldn't ask for better service and a reasonable price. I had a tough situation with my boat trailer when the axle bent and I was stranded on the side of the road. I called someone else and thankfully they connected me with Sal at Nelcon. He came in his own truck with his son right away to check it out (must have been out enjoying his Saturday, but came anyway to bail me out of my jam). Turns out he is the owner and now I know why they are one of the most successful towing operations around. Within 45 minutes, my boat and trailer were winched on to his rig and soon after that, they were safe in my driveway, ready to be repaired on Monday when we can get the parts. Thank you Sal and Kenny for outstanding service! You could've charged me more because I had no other choice, but instead you kept the costs down, recognizing how tough of a situation I was in. You are stand up guys and an outstanding business. read more