It saddens me to have to rate this venue so low since it is absolutely gorgeous, amazing tasting food, and I think every bride should host their reception here. However, this was my worst vendor experience of everyone I hired and I feel the need to warn fellow brides and provide them with in depth details to mentally prepare them for the stress of booking this venue. Initially, their pricing list was straightforward with no 'hidden fees'. We signed a contract in February 2018 for our May 2019 wedding reception. Over this period, we exchanged few emails where I often asked if there was 'anything else that I should know' which always seemed to go unanswered. I had asked if the venue provided anything such as table numbers, menu cards, and decorations but was told they provided table numbers without addressing any of my other items listed. (I later learned they provide votive candles for each table as well as a storage closet that could be utilized the day prior and after the event.)
It wasn't until my February 2019 appointment with my florist did I realize that Fay was withholding information. My florist had asked me information, such as table arrangements, which I did not know because Fay had failed to communicate any of these details to me despite me asking several times. My florist also asked if I had ordered pin-spotting from the venue. I also learned that there is only one EXCLUSIVE lighting provider for pin-spotting. I had tried via phone and email several times to contact this company and was unsuccessful. I had asked if Fay could get in contact with this company for me. I was never told by Fay that there was only one company who had the rights to access the pin-spotting lights or even given a price when I asked her to contact the company for me. It wasn't until the final bill, which was provided 10 days before my wedding, that I was quoted a price for the lights. This final bill also included other MANDATORY charges that I had seen for the first time, such as valet parking. These are some things that should have been upfront and presented prior to booking the venue as they might put some brides over their budget.
When arriving for our menu tasting in February 2019, she mentioned that she had 'set the table for four' because she thought I was bringing two guests. She never mentioned to me that I was even allowed to bring any guests. During the menu tasting we were introduced to Matt, the Head of Kitchen Operations, who was by far my favorite person to work with (because I saw him taking charge during our wedding reception and actually hurrying the staff along to ensure everyone was served at the correct times).
There are still many more pain points I experienced over the course of planning my wedding, however, these are the key items I believe most brides would be interested in hearing up front.
In the end, my wedding turned out absolutely beautiful and I am very happy that Jasna Polana was my wedding reception venue. However, I wish I was more stress-free the weeks leading up to my wedding by being provided with crucial details months prior to the wedding instead of 10 days. My advice to brides inquiring about this venue, be sure to ask all of the questions above and potentially all questions you might have at your initial meeting with Fay. read more