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    John I. Heath & Son, Inc.

    3.0 (2 reviews)
    Closed 7:00 am - 9:00 pm

    Services - John I. Heath & Son, Inc.

    Water delivery

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    6 years ago

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    7 years ago

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    Key Exteriors

    Key Exteriors

    1.4
    (19 reviews)

    Key made it easy at each step. Communicated well, and the leaf guards are working great! It's a…read morewomen-patented product...thought that was cool. Zach gave me a few quote bundles and I picked the one that was right for me. I will definitely consider them for my next project.

    I had a very disappointing experience with this company for a full window frame replacement on two…read moreside-by-side double-paned casement windows with screens. A representative came out and gave me an initial quote of around $1,800. He was friendly and explained that a full frame replacement was the best option to prevent any dry rot from spreading. He also said they would sand and paint the trim around my skylight window. I signed the commitment, but the office never called for the down payment as promised. When I followed up a week later, they had no record of my estimate--the rep had quit and they couldn't find his notes or contact info. They sent out a second rep who apologized and explained the first guy had made a big mistake. The new price was $3,000. He personally promised to come paint my skylight trim himself to make up for the large price increase and the inconvenience. They scheduled the install, but canceled the morning of the appointment (after I had already cleared my whole day) because they hadn't finished the job from the day before. The actual installation went okay, but they used non-paintable silicone caulk even though I told the installer I planned to paint the exterior to match the rest of my cedar house. The install chipped some of the existing paint near the windows, and now paint won't stick to the caulk at all. It looks very noticeable and unfinished. The worst part came after I paid in full. The rep who promised to paint the skylight trim completely ghosted me. I texted him multiple times to confirm our agreed-upon date (I had already bought all the paint and supplies), but he never responded. Since this was offered as a personal favor outside the contract, I have no way to hold them accountable. I chose a small local company because I like supporting neighborhood businesses, and the rep seemed genuine--he even mentioned doing work for my neighbor down the street. Unfortunately, the misleading initial quote, the big price jump, the last-minute cancellation, the wrong caulk, and especially being ignored after I paid have left me extremely frustrated with unfinished work and wasted time/money. I would not recommend them.

    John I. Heath & Son, Inc. - waterdelivery - Updated June 2026

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