*** Review based on the Groupon deal only ***…read more Recently I need a photoshoot for social poses and discovered Jack Randall Photography via the Groupon deal. [Groupon package]: One hour family portrait session with one 8X10, two 4X6, and 5 low resolution digital images - original price = $430 but Groupon price = $49. Must return to the studio to view the photos or pay $399 to release all digital photos over the phone (no prior notice & only learned about the additional cost few days after the session). Appointment required and must call business number (no email option upon the first contact) to make an appointment (open from 9 AM - 3 PM for scheduling). Customers will need to leave name, email, phone number, and Groupon redemption code over the call. [Caveat #1 - location]: The Groupon deal stated "capture memories at 9 scenic Orange County spots", but in reality the studio only offers 5 locations (Caspers Wilderness Park. Los Rios Historic District, able Rock Beach, Serrano Creek Park, and Mission San Juan Capistrano). Mission San Juan Capistrano requires additional arrangement and an extra charge. Over the call, Studio Manager Kimberly offered beach or park locations as soon as next day or the upcoming weekend & I took the next day option. [Photoshoot session at 7 PM]: I met owner Jack at Table Rock Beach exactly at 7 PM and he was friendly & easy to work with. He instructed me with couple poses and was able to take approximately 100+ pictures in 30 minutes. The sun set at 7:30 PM and we couldn't take any more pictures after dark, so the session ended and Jack said to give him a call in two days to finalize the process. [Finalizing process - additional package & payment]: Unfortunately this is where the miscommunication & blindside on additional cost happened. I called Jack to finalize the process and he said few options are available including paying additional $39.99 to download all digital copies. All I heard is $39.99 and immediately gave my credit card info over the phone. Jack said I will receive a link to download in few hours later and I went out to watch movies. After I came back home, I decided to check my credit card account and to my surprise I saw $399.99 charged to my card instead. [Caveat #2 - pricing]: Jack did reach out the following day after I had left a voicemail and he emailed me the description of the Digital Package which is listed $399 (high resolution digital download + additional free session at a preferred location within 180 days & can be given as a gift + 20% off all custom prints ordered on day of digital package purchase.) Essentially I was paying $49 Groupon deal + $399 for all digital copies for a 30-minute session. [Communication]: Honestly I didn't mind spending a little extra on top of the Groupon deal, but $399 completely exceeded the amount I was willing to spend or else I wouldn't accept the digital package. I was able to clarify the misunderstanding with Jack over the call and found a middle ground solution at the end. [Conclusion]: I reviewed my digital high resolution pictures and they definitely looked very professional, but I really wish the studio can just send out a list of additional pricing options over an email instead of discussing it over a call to avoid misunderstanding. 5-star on quality of photos, 4-star on communication & resolution, and 1-star on Groupon deal with a lack of transparency on additional costs.

Portrait photoshoot amazing beautiful! Captured my daughter's natural beauty…read more Very professional, letting my daughter to feel relaxed and confidence. He listened our request of none touched up pictures, ended up fabulous capture of her smile, which we will treasure forever.

It was such a great experience working with Michaela for our family photos. From planning to the…read moreactual shoot it was stress free. She's truly a kind and talented photographer

Michaela has the most amazing and gracious energy. Every step of the process from the very first…read morephone call, to how comfortable she made me feel during the photoshoot, to the quality of photos she took was exceptional. I was hoping for a few good photos and was amazed and how many great shots she got! She is very gifted at what she does and it was such a lovely experience.

Savannah took our engagement photos in Lake Tahoe (pictured) and will also be our wedding…read morephotographer next year. There are so many things I can say about how wonderful and talented she is (and the photos truly speak for themselves), but I will break down a few of my favorite qualities in the following categories: Communication: Savannah prides herself on being an excellent communicator, and I can see why! She is super responsive to email and answered all of our questions so quickly and thoroughly. We gave Savannah a few pointers about what our vision was for the location of our shoot (expansive views, nature, forest, etc.), and she came through with amazing, well-researched and thoughtful recommendations. We ultimately chose Lake Tahoe based on her suggestion! She also kept us apprised of the timeline for our photoshoot day and what to expect. After our photoshoot, she sent us sneak peaks almost immediately. We were so impressed, and obsessed over our photos for weeks! Photography: Her skills are off the charts. She captures the best, most natural moments and makes you feel incredibly comfortable while doing it (even in freezing cold weather!). If you think you or your partner may be awkward, you have nothing to worry about. She has poses ready to go so you don't have to think too much. You just get to enjoy the day while she captures the magic. She is also very receptive to your own suggestions! If there is a pose you want to try or a specific picture you want to capture, she welcomes it. Personality: Savannah is the sweetest person. We had so much fun hanging out with her leading up to, during, and after our shoot. She is extremely easy to get along with and you can tell she genuinely cares about her clients and making this the best experience for them. Her work ethic is amazing to see: she puts an enormous amount of time and effort into making your photoshoot come out perfectly, and she does this on top of her super busy schedule. She also goes above and beyond. From the beginning, she answered my millions of questions and even researched dress options for me! We honestly had so much fun during our engagement shoot that we regularly reminisce and want to go back and redo it! :) TL;DR - If you are researching adventure photographers and you don't know what to do, book Savannah ASAP! We literally could not be happier with our experience and CANNOT WAIT for her to shoot our wedding!

Savannah is awesome and has a beautiful eye for photos! She was so gracious to take on the task of…read morenot only dealing with our entire family (8 adults and 1 baby) but let us bring our 7 dogs to the photoshoot. She stayed cool and calm during the entire process, even when a few of our motley crew were barking and wanting to play! She was so kind and was up for any photo we wanted to try. I would certainly love to use her again for my own personal family photos! Thank you so much, Savannah! You are such a talent!

Laurel is the ABSOLUTE BEST!! She has taken photos of our now 3 children since they were born…read more We've been so lucky to get to do a variety of photos from infant head shots to newborn, maternity, family with Santa, motherhood, etc. so we've had a lot of wonderful moments with her :) What I wanted to share for other fellow review readers is just how calm and sweet Laurel is. Photographing children is no easy task, and her peaceful demeanor makes it much easier for everyone during the photo shoot. And after every shoot when it feels like no one sat still and we didn't get the perfect shot as the mom on the other side of the camera lens, she always seems to capture the magic and gets the most beautiful perfect photos!! She's a master!! We couldn't be happier with her and would highly recommend her to anyone looking for a photographer for their family. Many thanks to you our dear Laurel for being so good to us for so many years! We cherish you!!

We have been taking our holiday photos with Laurel for many years. We have done her studio and…read moreChristmas Tree Farm sessions and both are fantastic. She hires the best Santa - he's very authentic looking with a real beard and a great actor. Both she and Santa are really good at getting timid/resistant kids to open up and smile. It's so good, that we are able to skip the mall Santa experience (without the lines and crowds). The photos come out great and her turn-around is impressive. She always has treats and activities for the kids while we wait. The session is very short (15 mins) but for anyone that has young kids, they know that's about as long as they can pull it together for photos. (I think my husband appreciates that as well.) And she gets great shots in that time. It's pricey but well worth it! We'll continue to make this our holiday tradition. Note: She books up fast! So when she sends out the link for her holiday session, book ASAP!

Jose was fantastic. We stayed at the Ritz Carlton Laguna Niguel for our first anniversary, and…read moreasked the conceirge if they had a photographer they'd recommend for a mini photo shoot. We didn't know they had a company on site! Jose met us right on time at their office in the lobby, he was super friendly and a great photographer. He gave us so many options and took photos on the staircase and in the courtyard and on the grass overlooking the cliff and on the beach. He never rushed us, it was very comfortable, and I noticed when we left that it was 45 minutes on the dot (love the efficiency!). The edited photos were goregous. We couldn't have been happier with him! We also really appreciated the virtual viewing they set up. We did a short stay-cation, and it was nice to be able to focus on relaxing and not have to take up time for the viewing. Being able to do the viewing in the comfort of our own home through Zoom was wonderful. When I was emailing to set up the appointment, I felt Sarah wasn't very friendly or accomodating. And the pricing is pretty high, Packages start at 20 photos (I wish they offered a 10 photo option), so instead we purchased four individual photos we liked at $80/each. But Jose was so amazing and we loved our photos so we'll still give five stars because of him. I would highly recommend Jose to anyone looking for photography services, and definately try this company out if you're lucky enough to be staying at the Ritz Carlton.

Best service and photos you could hope for at a top notch facility! Photographer,James Hoot, and…read morestaff were extremely helpful and took great care of us to capture our family on our stay at the beach. Thank you so much for everything.

We did family photos for a group of 11 that included some toddlers. Leading up to the photo shoot,…read moreTrynh was very organized and communicative. During the shoot, she was SO patient and good with the kids that they went from crying to being the stars of the show! My family and I will treasure the photos from this day forever.

My son had his senior pictures taken at the beach. Trynh was super accommodating and easy to work…read morewith. We got lots of beautiful pictures. Definitely recommend.

We hired her for a Wedding Session in Lake Tahoe. During all…read morethe covid uncertainty she was always available for communication, she got there on time and she even researched for the perfect place to take the pics. They went better than I pictured, during the session we had fun, she made us feel so good about ourselves and her vision was perfect. I totally trust her. We are hiring her again to capture our legal marriage in February.

Wow where do I start. Melanie is not only insanely talented but so personable. If you are looking…read morefor a low-pressure photographer who captures the moment in a natural, genuine, heartfelt way, Melanie is your person. We loved our engagement shoot so much we booked Melanie as our wedding photographer. Her prices are so reasonable and to say you'll be pleased with the outcome is a complete understatement.

Cheri is AMAZING. She is so warm and inviting. I just moved to the area and needed new photos for…read moremy biz. She planned out a pin board and ideas for the shoot. She asked for my input as well. I felt very comfortable during the shoot and more relaxed than normal. Getting photos done isn't my absolute favorite thing, but I can say I'm looking forward to our next shoot. She is such a kind soul. I was looking for a go to photographer when I booked the shoot -- found her!!

Cheri is such an amazing photographer!! She was so sweet and waited patiently for us as we arrived…read morelate. She was so thorough in her delivery, helping us to make sure we captured the look we were going for! We absolutely love our engagement photos! Thank you Cheri! She is a very talented photographer and I highly recommend!

We hired Vienna Rose for my daughter's Sweet 16 and could not have been happier with the entire…read moreexperience. From communication prior to booking, during the event and the final product, I was thoroughly impressed by Brittany and Connor's professionalism. Connor was hilarious and really connected with the teens and the guests. He got specific shots I had requested and kept me on a timeline to make sure I would get the best pictures. His work was amazing! Super quick turn around too. I look forward to working with them again.

We've had the pleasure of working with Brittany three times now, and those experiences have been…read moreabsolutely wonderful! Booking is simple and straightforward through their website. We follow their instagram for updates on available sessions and new locations :) Both Connor and Brittany have excellent communication! They always reach out with detailed emails and texts of expectations, weather changes/updates, and important info for our shoots. They're responsive, clear, and make the whole process seamless. From start to finish, everything felt easy, relaxed, and enjoyable. Brittany has a natural way of making us comfortable during the shoot and provides great feedback. They offer a great selection of outdoor locations with beautiful backgrounds and lighting! Another thing we really appreciated was how quickly the photos were delivered each time. We received a link to a photo gallery, and got to choose our favorites from those. The turnaround time was just a few days! We're so grateful for their talent and professionalism, and we would absolutely recommend them to anyone looking for stunning, heartfelt photos!

jamie is fantastic, makes our family feel and look great, gets our family photos done QUICK - which…read morefor my three teenage kids is everything - and the results are always beyond beautiful! would use her and recommend her again and again!

I can't even describe how great Jamie is. She is such a great photographer. My family has been…read moreusing her gifted skills for about 5 years now and I aways look forward to see how our photos come out. I've definitely put her to the test by requesting not the norm style sometimes and she always delivers. She is always patient and knows how to get my 9 and 13yr old boys to give a good smile. To anyone in the fence about booking with her .. do it! You wont regret it. The return time with her getting the photos back is pretty quick as well.. with lots to choose from. Jamie Brinkman Photography is the way to go!