Just left the store in Olga. My elderly father had bought a set of lawn mower blades for his cub cadet mower with a gift card I had sent him for his birthday. The blades were Cub Cadet and said that they fit. I was changing the blades for him and they did not fit. When I walked into the store the asst. mgr Deb looked at me and the blades in the package they came in and declared, " We don't sell them here and you did not buy them at Tractor Supply. I have worked here 6 years and never seen those blades here." I walked over to the aisle the blades were on followed by Deb and low and behold there were no less than 8 racks of the blades by Cub Cadet.
When I asked her what the difference was she said that our package had faded from yellow to white and that she hadn't noticed this. She told us there was nothing that could be done because of the faded package even though the blades are brand new and have never been installed. It seems to me that if a company sells a product that is supposed to fit and it does not they would be obligated to make good on this. Perhaps there is a reason the big box stores are successful. We are in the process of waiting for the Dist. Mgr to contact us.
This same asst. mgr Deb told my dad to wash his chain saw before he brought it back because the carburetor needed adjusted. It had been used one time before it wouldn't run. The mechanic had no problem adjusting it in the state it was in, a couple of minute job. read more
