Always a shortage of electric carts for disabled. Good inventory, though, and great prices.read more

We started the order to get some cold medication had to add to the order to get it delivered free…read more Did so. Everything arrived except the medication. This is not the first time and order as been screwed up by this store not happy at all

The customer service at Pet Supplies Plus, Johnson City, Tennessee is exceptional. We've always…read morebeen warmly greeted when we go into the store, everyone is helpful, and the willingness to go above and beyond to help out a customer in distress is outstanding. On one of our trips there, our vehicle ended up with a flat tire. Two PSP employees immediately offered to help us get the flat tire changed out to the spare. In no time they had us taken care of and back on the road to go to an important appointment. That meant everything to know people were there willing to help us.

My husband Chris and myself have taken our seven-month-old Australian Shepherd, Nori, to Pet…read moreSupplies Plus twice for grooming. Her first visit was also her first professional grooming. We paid for a full groom with the Spoiled Puppy upgrade. The groomer was unable to finish her nails because Nori had reached her limit and said two groomers might be needed next time. We appreciated that she recognized Nori's stress and did not force her to continue. Unfortunately, our second visit was upsetting. Nori was checked in at 1:30 p.m. for a bath, brush, luxury shampoo, and conditioner. We returned to the store around 2:00 and did some shopping while we waited. We could hear Nori barking and howling, but we decided it would be better to leave rather than let her see us and become more upset. I do want to mention that the store associate who checked us out, also named Chris, was very friendly and professional. He checked on me twice while I was shopping to see if I needed help and was very pleasant during checkout. After leaving the store, we continued waiting to hear that Nori was ready. At 2:46, we received a message stating that her bath had not yet been started and referring to Nori several times as "he" and "him." This felt very impersonal, especially since it was supposedly the same groomer who had worked with her before. At 3:11, we were told the groomer could not safely complete the bath because Nori was extremely anxious, snapping at the water and biting the hose, bottles, and grooming tethers. The oatmeal shampoo was rinsed out, but the conditioner and remainder of the service were not completed. The groomer and team leader agreed that stopping was safest. I believe Nori was behaving as they described. She is a high-energy, seven-month-old puppy, and after waiting so long in an unfamiliar and stressful environment, she was likely frightened and having a temper tantrum. I also understand that this behavior can be intimidating to someone who does not know her. They did not charge us, and I appreciate that they stopped rather than risking Nori's safety or the groomer's. However, the long wait before beginning her appointment, the incorrect references to her as a male, and the inability to manage a young, anxious puppy left us concerned about the grooming experience available for dogs who need extra patience and handling. Nori came home very stressed, and the experience was upsetting for all of us. We were told on her report card, we would need to have a discussion before bringing her back.? WHAT!.. Nori had a scheduled appointment and you over booked causing stress and chaos for a puppy. We will not be back for grooming, supplies, or anything else. EVER!

Love this place! The staff is always friendly and willing to help! Special kudos to the manager,…read moreBill, who has gone above and beyond to help me with my large orders. Always a great experience in this store!

I love this place! It is especially great for your pets. They have great prices on dog and cat…read morefood. Plus it comes in bulk packaging. They have good animal snacks too! The people that work there are friendly and very helpful.

The owner and her son are very personable and extremely knowledgeable about all of their fish. They…read moretruly care about the fish, not the sale and if you can't properly take care of the fish the way it needs to be take n care of, they don't push a sale. The tanks are clean and information about the different fish, what size tank they need, and specific care are clearly listed on each tank. Also, there are so many different supplies for the fish that can be gotten directly there without waiting for online delivery. There is also a great choice of fish tanks, food, substrate, and everything thing else your could imagine. I came home with 2 extremely healthy bristlenose plecos that I am enjoying. I have been there a couple of times and will be back again. I highly recommend Sea Oddities.

Wish I had gotten the names of the 2 employees who helped us... the lady who seemed to be a…read moremanager/owner was pretty rude. It felt like we were an inconvenience to her by being there, from the second we walked in. Looked at us like she had no clue why we were there. My husband had questions about keeping fish as we're both new to this, and she treated him like he was an idiot for even asking anything. Another employee, a younger man, came and helped us later and I can't say enough good things about him! He was incredibly friendly, offered plenty of knowledge, and helped us get exactly what we needed. Honestly if he hadn't came over and helped us, we were about ready to walk out without buying a single thing. Thanks to him, we made a purchase. Most likely wouldn't go back again specifically because of how rude the lady was. As a customer, I have no desire to be treated like I'm a problem for coming in to spend money at your store.

Employees are always friendly and helpful. They dogs are allowed in the store and the cashier…read morealways gives the a treat.

Me and my wife recently stopped here just to be curious to see what the store offered. This store…read morelacked men's clothing. There was Hardly any pants, or good shirts worth buying. Even if there were good shirts there are no dressing rooms for you to try anything on. Fair variety of household goods, knick knacks and out-of-date Halloween stuff. The store was a bit dirty too but overall I was not a fan of the store.

This place is clean and easy to shop. I love the way they make you feel right at home as soon as…read moreyou walk in. Everyone was very helpful. They had lots of great items that were in good shape :) The lady that help me Glenna was so sweet and informative. I found great deals! Thanks for having a great store !

I've loved Kirkland's for many years. My only complaint is a large portion of the art is religious…read moreand seems to be more and more so every time I visit the store.

I really like coming into this store and checking out all the new trends and styles for the…read moreseasons. Everything is always neat and organized and everything is arranged and merchandise by departments. I really like that. The sales people that I have encountered are always friendly and often times when there are sales, they actually come up and give you a coupon. I have also ordered online at Kirkland's and you can get free shipping to the store. I also really like that. Returns are easy and I have purchased quite a few things for my home from this Kirkland store. That being said, some of the items in the store are not always quality items. I have found other retailers in the area that actually sell better quality merchandise and more economical merchandise as well. But they are merchandised very well and it is easy to shop there. I really like that, as I don't like a messy store. I appreciate the merchandising that goes into Kirkland's.

A friend of mine has used Dr. Presnell for years with great success at a lower cost than my current…read morevets prices, and so when she was giving up an appointment slot I jumped at the chance to take it for my aging dog who needed to be seen. Unfortunately, we were seen by a new, younger vet and NOT Dr. Presnell. The bloodwork came back less than favorable and she suggested they keep him for two nights. She said they couldn't keep him longer regardless of his condition because of a one day holiday (that should have been a red flag). I inquired about overnight hospitalization prices and was told it was $60 a night. We agreed. We called to get updates (they never called us with any information) and the one and only time they called back, I was told he seemed to be doing better with fluids and had taken a spoonful of food. After the second night, we picked him up with the expectation (by what we had been told up to that point) that he was doing a bit better and anticipated a $300-$500 vet bill. The bill was nearly $1000!!! We were then told "he may, or may not recover". I know there is no way to predict the outcome, but my dog came home even worse than he was. Once we saw him it was obvious that he hadn't improved at all. He refused to eat, vomiting and had labored breathing. I wish the vet had given us a true prognosis of how bad things were. I would have preferred a truth bomb that it was his time, rather than given hope when things were hopeless of improvement. I had to go to my regular vet and have him put down after having had him home for 1 1/2 hours. I felt horribly guilty that the last two nights of my aging dogs life were spent having test and being given injections surrounded by strangers.

Dr. Jack Presnell has been my Veterinarian for many years. I've had several dogs, large and small…read more He did the most perfect ears cropping for my Dobermans and Boxers. Always there and always dependable. His office staff is great and very knowledgeable. Many thanks to them!!!!