Went in for a pick up delivery today for my dog food thinking everything goes smooth, usually…read morefriendly encounters with the cashier or whoever is working there but today was a little different. I pick up my dog food once a month usually so I have been going there for the past 7months. But today I went in tried picking up my dog food which my sister ordered, but the girl in the front was just completely rude. No, greetings or hi how can I help you and as soon as I walked in she completely looked at me different. Regardless I came in walked up and said I needed to pick up my dog food, she asked can I get a last name. Usually I order my food online myself so knowing my sister bought it this time I used my last name and completely forgot she has gotten married recently and changed her last name. So when I gave her my last name the girl in the front looked at me like I'm crazy but I showed her screenshots with the order number and receipt that shows everything. She completely ignored that and asked for the last name so I just called my sister resolved it and gave her the right last name. After I said the last name she just stares at me for a second gives me a weird look and turned to look at her co worker then she kind of slowly turned around as she's hesitant to give me the dog food. When she did give me the dog food nothing was said no thank you or anything. Kind of sad I've been getting my dog food here for about half a year now and this one incident will have me look for another place to get my dog food from. Maybe try hiring people that will have them come back and not feel uncomfortable JUST TO PICK UP DOG FOOD can't imagine walking around asking for help about food with the kind of enthusiasm that the employee gives off. Great to know that this would be the last time I spend my money here!

No bones about it, this locally owned Pet Shop is barking up the right tree! This exclusive pet…read moremarket has uniquely selected natural foods for your furry friends! Natural food choices include fresh and raw products, dried and canned, and even dehydrated foods! They also carry organic items to keep your pets happy and healthy. It's purr-fectly obvious these people really care about animal health and well-being. They stock items with your family pet's needs in mind. Are you feline it? Their selection of treats, chews, bones, dental hygiene products is quite varied. Your pups and kitties will love the toys here, thoughtfully chosen for your man's best friends active needs. Paws for the cause...They also carry leashes, bowls, training and outdoor gear, bedding, grooming items and other supplies. I went in for a kitty box and some cat treats, greenies (supplements), kibble, and canned food. The prices were more reasonable than I expected for a smaller, privately owned store. The staff was helpful, directing me to the right aisles and helping me select the best products for my fur babies! This organized, well managed, pristine pet paradise is a must see! I feel lucky to live so close to this community oriented business, and that's litter-ally something to howl about! Just look for the bright red dogs outside the store!

Sissy and family are champion show breeders. They spend about 100% of their time working with…read morebeautiful birds. I'm returning to Sissy's bird colony today to adopt a few more beautiful birds. Her environment is clean, professional, experienced, and birds are healthy. The people who leave false bad reviews because you don't know how to care for birds are awful. There are many factors involved with caring for birds from vitamins, environmental air, water, temperature, attention and what you feed them. It's most likely not the breeder who had caused your birds disorders; it's what's going into and around the birds. Sissy is professional and experienced with many birds, and would never cause issues to birds. Like I said, I'm a returning customer and if the birds and Sissy weren't fantastic, then I'd be going to Petsmart instead of driving 55 miles. This breeder is 100% highly recommended; she's wonderful!

Update on my previous review. People be careful or you could get into an emotional, mental and…read morefinancial roller coaster. I hesitated to write this and postponed it for three years, using the time to educate myself and connect with avian specialists and researchers. The fabulous macaw which we adore and purchased from Sissy has an incurable condition called Avian Ganglioneuritis which is passed vertically through the egg. Lilly (Sissy) denied responsibility even though I made clear I have no requests from her part and the only reason I contacted her was to inform her so she can test the breeding pair and save future owners from going through this ordeal. We all need to come forward in order to stop the spread of this horrible virus that will eventually result into a painful death of our most beloved feathered family member. For more information watch the Lafeber webinars on the topic or talk to your avian vet.

I stopped in primarily to view the cat room. I had heard about this store from the Virginia Cat…read moreFestival last fall, and was curious to check them out while in the area. Before entering the cat area, a friendly worker had us sign electronic waivers. There were plenty of places to sit and toys to play with the cats from Heritage. I will say it wasn't my favorite cat room, however, as it didn't feel ventilated at all and it smelled strongly. I think perhaps if they add some air flow or clean the litter boxes more often that could help. The cats themselves were cute and I was very tempted to adopt Loodles, specifically! Precious girl. Once I was finished in the cat area, I stepped back into the shop and browsed. I saw a cute treat dispenser, so I purchased that along with a catit fountain. I haven't tried the fountain yet, but I did notice that it was $8 cheaper than I paid at other retailers, so that was pretty disappointing. I'm just chalking it up to supporting a small business. Hopefully the cats like it, as they ignored the last fountain I purchased! My orange does love the treat dispenser and has largely figured it out, so that's been a success. They also had some cute toys, and I bought a little birthday cake toy that I gave to one of my cats on his birthday about a week back. He's still playing with it, so that's a good sign! Overall, I think this is a great space that could be excellent with a few tweaks. I appreciate what they do to help pets.

Be wary they hire people that are pitbull apologists, the store is way too tight and…read moreconfrontational too they need a better floor plan, prices are a bit high as well but they have a large selection of good products here too. Be wary of one lady in there too that they hired, idk what her name is but she certainly has a discriminatory view on properly bred dogs which irritated me, basically blaming proper breeders for the issues in shelters instead of backyard breeders and ignoring the fact that pitbulls cause over 60% of fatalities every single year calling "German shepherds more dangerous than pitbulls" just because of the bite psi.. they are third on the listen karen, get it right, if ur gonna argue about something like that and be in the shelter business maybe you should properly research facts like that instead of spreading misinformation through your "agree to disagree" idiocy. It's sucks cuz I like this place to peak in like twice a year and see if they have anything new and cool for my dog to try out but instead I'm met with pitbull apologists not once but twice now. Owner needs to do a better job in who they hire. Will be buying stuff when possible online and through other small businesses now instead of this place.

Went to Pet Supplies Plus at Richmond Ridge Shopping Center for the dog self-wash and had a really…read moregood experience. The wash stations were clean, and they provided shampoo and conditioner, which made everything super convenient. One suggestion would be to also keep grooming brushes or shampoo brushes, and scrubbers available for customers to use. That would be very helpful!! Overall, I would definitely go back again for future dog washes and would recommend it to other pet owners!

Hands down the best Pet Supplies Plus location in Virginia. The staff is so friendly. From the…read moremoment you walk in you're greeted immediately and asked if you need any assistance. Their store is easy to navigate and products are stocked frequently. Their employees always have a smile on their faces as well! It's so worth the drive from Midlo!

We happened upon this pet store while out and about, thinking we might find some natural perches…read morefor our parakeets. We ended up taking home two hamsters. We received a fairly good deal on the hamsters and accessories, which we appreciated. Here's the thing though...the young employees really need to educate themselves on some of these small pets. Two hamsters shouldn't reside in the same habitat, they do not require a "friend" and are solo creatures. They don't actually "like to climb", rather when the habitat is too small, they will climb to try and escape out of frustration, as well as chew on the bars (harmful). We are housing the two hamsters in separate DIY habitats that are over 4 feet in length. Hamsters are small but require a large square-inches habitat with lots and lots of enrichment. We also discovered once home that these were not same-sex, we were told that they are females but one is definitely a boy. I pin this error on the lack of supervision of the store's hamster habitat, one side with females and the other side with males. Kids are in there handling the hamsters and may be distracted by all the cuteness and put one back on the opposite side. Having the hamsters handled frequently is probably not the worst thing, as these are sweet and friendly little hamsters and they love being handled, but definitely they need more forethought in housing them in completely separate areas so there is no mix-up and no one takes home a pregnant female (female hamsters go into heat every 4 days). This all being said....the store has a lot of small exotic pets (birds, spiders, snakes, fish), it was about as clean as I would expect it to be with two young people working there on a Saturday afternoon. Thankfully the animals we saw looked healthy.

My dog had been having issues with her ears and the night before she had scratch so bad that her…read moreears started bleeding. She needed a cone for her head and we were driving down to Petco, but decided to give the small pet business a phone call to see if they had the cone and if they were open. The lady on the phone was very nice including explaining dog neck size. I have a big dog and very often don't find stuff in her size. They closed in 10 min I was 15 min away. She very nicely said that they would be there after closing so I could run in. I went in with a picture on my cell phone so I could show her what size my dog was. But she had all the sizes waiting for me at the front and I could try to see what would fit her, without having to dig around. $24 for an XL cone. Great price and very nice person. I ended up leaving my phone there because of me pulling it out to show how big my dog was. We called it and they picked up, we told them we would be there tomorrow to pick it up but was told VERY nicely that if we ran they would stay these so I could get it. THANK YOU GUYS, I needed it for work this morning. And thank you to the young lady who get stuck waiting in for me. I know you wanted to go home 20 min earlier and again THANK YOU for sticking behind so I could get it. We never liked buying from PetCo anyways. Prices were always so high and they never really have what I need. I would advise you to give whatever small business you need something from a quick call to make sure they have it on hand. So you don't get mad if you get there and they don't have whatever it is. We had been driving to Oyster Point to go to Care-alot. But now we have a new pet store. They went out of their way to be nice to a random customer and like I said it was KONG name brand and only cost me $24 Thank you guys again

This is a five-star business all the way. I keep forgetting how good they are and rediscovering it…read moreevery year or so when the bigger pet shops don't have what I need. Two years ago, when my cat was dying (during the pandemic, geeze 2020 sucked) E M Dodgers was the ONE place I could find the Nutralife paste outside of her vet's office. They were curbside only but they were so compassionate and great about having it ready for me each time. The details are a little hazy but I do remember a particular employee going the extra mile for me one time to straighten out my order and get me the paste that my cat needed. Today I was there for the litterbox pellets that my bunny uses, Yesterday's and I was reminded of what great customer service - with a smile - and extension of care this place provides. My receipt says the employee who helped me today was Emily and if it's her, then shout out and thank you!!

It's 1:20 p.m. on a Thursday. Said they were open at their new location. I really needed a special…read morekind of cat food. I get there, take my 20 month old out of her carseat, walk up the stairs for a sign that says Sorry, we're closed. Will not be coming back.

I got my dog 10 years ago! My dog/ puppy did have parvo 4 days later had go to ER hospital for a…read moreweek but Pauley pup gave me back my money for purchase of my puppy$1000. I don't blame them for my puppy getting parvo as they were very clean and very cautious of germs cross contamination. Just one those things that happened. My dog has been a tremendous joy for last 10 years so thanks to Pauley pup for Beau! I do recommend them!

We adopted Coco almost 1.5 years ago from Pauley's Pups. We can't be any happier with our choice…read more Coco has grown so much and we love her so much. Pauley's Pups was amazing to work with and we would definitely go back.

If you're looking for a pet gift (for a dog/cat or human), this is the place. The adorable little…read moreconsignment shop is choc-a-bloc full of unique finds. Everything is very reasonably priced. There's pet bowls, leashes & collars and everything else in between. I love this place!!!

We hired Mirrors and Things to install two shower doors. I was so impressed by their knowledge and…read moreprofessionalism. One of the doors wasn't going to be a good fit so instead of just installing it they were HONEST with me that I should get a different one. They came back a second time to install the new one at no additional charge. Would definitely recommend!

We were so pleased with the amazing shower door that Brian created for us, better than expected…read more The vanity in powder mirror and the bathroom mirrors are better than anything you could possibly purchase on the internet and a better price. The installers were so professional, nice and quick! I highly recommend them!