I come here often and treat the staff like a friendly neighborhood store. Only a few give it back…read more They have to be some of the rudest employees. One in particular, Ava, I have always gone out of my way to be kind because retail can be a harsh work place. I've worked it, but I treated people kindly no matter what. That's customer service. She has been so unkind and rude a few different times. I have spent a lot of money there and even that shouldn't matter. She makes the snarkiest comments and is never professional with such a know it all attitude. I truly feel like they could use a lesson in customer service. There is another girl who works there also who is pretty much the same way. I just avoid her all together. It really sucks that this location is so close but I will not be back. The one on New Circle has such a better crew and I will definitely make the drive. Get it together!!

This place sucks, the staff don't care and act like you're stupid when you ask a question. I came…read morein to buy a fish I know a lot about and have had them for years but they refuse to sell to me, because they said a 29 gal isn't big enough for one fish and needs a 45 gal to live and it took forever to get someone to the back to help it just seems like no one really cares and just want to talk all day when I was leaving all of them was in the office talking it's ridiculous. I do not recommend this place at all just go to petsmart it's better and the people are better.

Vicki and angel are amazing horses and I love watching Vicki pregnant belly move on this…read morelivestream. 5 STARS!

This (chilly!) morning we had a really special opportunity to tour Kentucky Equine Adoption Center…read more(KyEAC) as part of Horse Country's community-based event: Meet the Neighbors. I'm SO happy this annual program has returned post-COVID! KyEAC is the largest all-breed equine rescue in Kentucky, situated on 72 rolling acres on Catnip Hill Road in Nicholasville. Right now they have 48 horses available for adoption, with 4 more on the way, and a waitlist a mile long. At any given time they have ~50% thoroughbreds, plus wild/feral horses, and horses from the strip mines of Eastern Kentucky. As a 501c3 nonprofit organization, part of their mission is to find the perfect home and purpose for every horse - whether as therapeutic companions, trail horses, or pasture ponies. On the tour - led by Susan Powers - we learned how KyEAC operates, met all the horses and heard their stories, and were treated to a short demonstration in the arena. I was floored. The staff and volunteers at KyEAC are doing amazing work advocating and caring for our most noble and precious symbols of the Bluegrass State. This tour felt much more impactful and important than the standard, showboat, multimillion dollar farms with active racehorses or breeding operations (which are fun, too, I've seen several!), and I would encourage anyone to book a tour (link below) with Horse Country and experience this wonderful place for themselves! https://visithorsecountry.com/book-your-tour/#id=kentucky-equine-humane-center-nicholasville

Always has the variety of dog food I need. Great accessories too! Convenient location next to…read moreKrogers. Staff is cheerful and helpful.

One may think a pet store is a pet store, but that isn't the case with this one. They have a great…read morerewards program. My little fur babies are spoiled rotten. They require a specific brand of food (Nitro). This place carries it and usually has great deals on it. Also after 10 bags of purchased you get a free bag. FREE BAG! That is a $30-$60 savings depending on the lbs and the flavor my lil spoiled demon dogs wish to have that week. I LOVE IT! I will always go here and get my puppy foods. They also carry birds, lizards and fish. You think of anything you need for any type of pet, they have it. If you are in the area of Nich road and have a moment or two to kill, hop on in here and see what all they have. The isles are usually clean. They have a cool clearance section and they also have the most friendliest workers I have encountered. Great place.

Decided to give this place a chance and support a local fish store and I am excited to go back! I…read morewill say - make sure you are going in with a purpose and know what you are talking about. I have been in the fish keeping hobby for my entire life and was able to make good conversation and find what I was looking for! I picked up 6 cpds and two pygmy cory's to add to my shoal of 4. They also have a wonderful variety of freshwater plants and fish. I have had a lot of difficulty finding many species that I've been wanting to stock my tank with, especially plants, and wanted to give this place a shot! The owners were very helpful, and explained to me the situation involving being let into the building stating they are both immunocompromised, so I understand where they are coming from. It doesn't hurt to call to let them know you'd like to stop in, next time I will wear a mask! Despite a lot of reviews about smell and uncleanliness (from circa over 5 years ago), I did not see or smell any such issue, and I am a bit of a clean freak in terms of smells associated with pets.

Great people and great fish! I've recently setup my second tank after around a year of having my…read morefirst one, bought nearly everything from them and had almost know issues (aside from the expected learning curve that comes with getting fish). They always have what I need and have always been able to answer any questions or concerns I've had, highly recommend!

Im a reptile owner, I come here pretty frequent. I've never had issues the staff knows us and has…read morehelped us out with our snakes. More recently one of the staff members mentioned a Mexican King snake and we fell in love with her and took her home! If anyone is complaining about this place then they're just asking too must and just are miserable with themselves. I've never had issues and it's been 2 almost 3 years since I've been coming to this place.

Do NOT purchase a Purebred Cat or any cat or kitten from this Pet Shop. The kitten ended up…read moreDying from FIP! Breeder was Donna Sousa. The Pet Shop offered NO refund! The breeder has a history of selling sick cats.

As soon as we entered the door we were greeted by a sale associate. Without hesitation, we…read morementioned that our boxer has a severe food allergy. It causes her to appear like she has the mange, but she doesn't, it just the result of her food allergy. Well, this guy knew everything about the products sold at this store. He even suggested samples to make sure our dog would like the food before going all in and making an enormous purchase. Seriously, how many sales people would suggest samples, instead of trying to somewhat force you to purchase a $50 bag of dog food, that your pet might not even like? Sadly, we have purchased food at a rival chain, and it went to waste. So, we were glad he mentioned samples, along with various pet treats to work on her dull coat. Bottom line, he was concerned about the overall customer experience, and that's what we liked, and sets this store apart of other chains. By the way, his name was John.

NEW FAVORITE PET STORE! My roommate and I just went today with our pups to check out some more…read morenatural dog food. They had everything you could possible want for your pups and kitties! Huge toy, collar, leash, harness, food selections for any size dog. Everything was reasonably priced and "natural". I ended up getting my pup some new food, a very nice leather collar, and an easy walk harness all for under $70. Highly recommend for anyone wanting to try out some more natural products for their fur babies! Also, the staff were incredibly helpful and had great attitudes. They helped me find the right harness for my pup and even helped me size it to perfection!

The workers here are knowledgeable and freely share their knowledge. I have come in with questions…read moreand needs and walked out with knowing more and feeling equipped. The staff is SO helpful and if they don't have what you need, they make every effort to find it or give you advice. My dog enjoys trips to Southern States because he often gets a treat and a few pats and scratches.

I absolutely love this store! We have a variety of pets and Southern States has everything we need…read moreto keep them healthy. The employees are always super friendly and helpful. They make sure you find exactly what you need and educate you on the products. The store is always neatly organized and clean.

Have been extremely knowledgeable and very helpful - walking back with me to help with items. Have…read morereturned an item with no problem. Have never been treated with disrespect or disinterest.

I went there to bathe my dog today. While there I decided to schedule my dog for grooming services…read more I stood at the counter for grooming services for 10 minutes waiting to schedule him while the groomers stared out the window at me. When the female groomer finally came out and told me she didn't have time to schedule my dog. She told me to go to the front counter to get him scheduled. I got to the front counter to schedule my dog and pay for his bath only to be told that he couldn't do it and that I would have to find Sonya. I asked him if he could get her to come to the front. He refused and told me I would have to find her or I could just go online to schedule. I was standing in the store, why would I go online. On the way to bathe my dog I happened to find Sonya. She was very courteous and assisted me with scheduling my dog and she was very apologetic for the treatment I received. The others in the store need to learn what customer service is. We buy everything for our pets there. If I hadn't had contact with Sonya I would not ever return. I got tired of getting the run around and acting like I was a hindrance to their business.