Always has the variety of dog food I need. Great accessories too! Convenient location next to…read moreKrogers. Staff is cheerful and helpful.

One may think a pet store is a pet store, but that isn't the case with this one. They have a great…read morerewards program. My little fur babies are spoiled rotten. They require a specific brand of food (Nitro). This place carries it and usually has great deals on it. Also after 10 bags of purchased you get a free bag. FREE BAG! That is a $30-$60 savings depending on the lbs and the flavor my lil spoiled demon dogs wish to have that week. I LOVE IT! I will always go here and get my puppy foods. They also carry birds, lizards and fish. You think of anything you need for any type of pet, they have it. If you are in the area of Nich road and have a moment or two to kill, hop on in here and see what all they have. The isles are usually clean. They have a cool clearance section and they also have the most friendliest workers I have encountered. Great place.

The people who work here are top notch, but the store doesn't open until ten AM. Not 9 AM as…read moreposted.

My parents adopted a dog today. As they live on Boston road, we went here for a kennel. There were…read morethree associates: Emma, Scott and Corbin, the three of them treated us to first class service. They were in no rush to get us out of the store even after our purchase. They continued to help us with advice on caring for the dog and carrying out the cage to the car. We were so happy leaving there, after spending time with these three. These employees make it worth it to walk into a store and purchase, as opposed to purchasing online. Hold onto these employees, they are great! As for the store, great variety for a good price. Very organized and inviting ambiance.

Have been extremely knowledgeable and very helpful - walking back with me to help with items. Have…read morereturned an item with no problem. Have never been treated with disrespect or disinterest.

I went there to bathe my dog today. While there I decided to schedule my dog for grooming services…read more I stood at the counter for grooming services for 10 minutes waiting to schedule him while the groomers stared out the window at me. When the female groomer finally came out and told me she didn't have time to schedule my dog. She told me to go to the front counter to get him scheduled. I got to the front counter to schedule my dog and pay for his bath only to be told that he couldn't do it and that I would have to find Sonya. I asked him if he could get her to come to the front. He refused and told me I would have to find her or I could just go online to schedule. I was standing in the store, why would I go online. On the way to bathe my dog I happened to find Sonya. She was very courteous and assisted me with scheduling my dog and she was very apologetic for the treatment I received. The others in the store need to learn what customer service is. We buy everything for our pets there. If I hadn't had contact with Sonya I would not ever return. I got tired of getting the run around and acting like I was a hindrance to their business.

This store has such outstanding service like really knowledge staff (Sydney), special ordering,…read morefree local delivery and great communication via text. I am so glad I found these ladies. It is a pleasure shopping for my baby here.

Very cute store with lots of options for your pet. This store has a good selection of food, bagged…read moretreats, bulk treats baked treats, toys, accessories (leashes, bandanas, bowties), and also other necessities such as dog cleaning products, dog bag holders etc. There is also a nice selection of cat products and small pet section. I only have a dog so I stuck to the dog stuff.

As soon as we entered the door we were greeted by a sale associate. Without hesitation, we…read morementioned that our boxer has a severe food allergy. It causes her to appear like she has the mange, but she doesn't, it just the result of her food allergy. Well, this guy knew everything about the products sold at this store. He even suggested samples to make sure our dog would like the food before going all in and making an enormous purchase. Seriously, how many sales people would suggest samples, instead of trying to somewhat force you to purchase a $50 bag of dog food, that your pet might not even like? Sadly, we have purchased food at a rival chain, and it went to waste. So, we were glad he mentioned samples, along with various pet treats to work on her dull coat. Bottom line, he was concerned about the overall customer experience, and that's what we liked, and sets this store apart of other chains. By the way, his name was John.

NEW FAVORITE PET STORE! My roommate and I just went today with our pups to check out some more…read morenatural dog food. They had everything you could possible want for your pups and kitties! Huge toy, collar, leash, harness, food selections for any size dog. Everything was reasonably priced and "natural". I ended up getting my pup some new food, a very nice leather collar, and an easy walk harness all for under $70. Highly recommend for anyone wanting to try out some more natural products for their fur babies! Also, the staff were incredibly helpful and had great attitudes. They helped me find the right harness for my pup and even helped me size it to perfection!

My best friend frank got his first professional hair cut here and I couldn't have asked for a…read morebetter person to do the job!!!! I was worried he is kinda timid and difficult to deal with at times!!!! She did such a great job bathing him and he even let her blow dry him which I never thought would happen!!!! But she pushed through and got the job done!!!! And I could tell after he was happy he went through with it !!! Even though he was difficult she was patient with Him! I'm not from around here and I might drive two hours next summer when I need to get his next hair cut!!! Frank was very proud of his new hair cut and I was proud of him and the lady I feel bad i. And remember her name but she did so wonderful!!!!!

Terrible service, animals looks misreable and mistreated. Rude workers. And a million dead fish.read more

Most all of the people are welcoming . They have quite a variety of everything you would need for…read moreyour pet . They need to have a groomer you can trust at all times .

I will say every time I come here the people are very nice and helpful. I usually get the same…read morething every time and they still greet me or point something out if they've moved it but today when I went, it was breaking my heart whoever's dog on 617 at 10:45 AM was getting a haircut. I feel so sorry for you and your dog. I was in the store a little over six minutes and the dog was whimpering and crying the whole time I was in the store. I even went to the Grooming section to peek in the window, but it wasn't available for me to see inside, but that dog was crying so much. It literally made me go home and get on YouTube and look up Grooming I would hate for someone to torment my dog like that. Maybe your dog is a little sensitive but something has to give.

Im a reptile owner, I come here pretty frequent. I've never had issues the staff knows us and has…read morehelped us out with our snakes. More recently one of the staff members mentioned a Mexican King snake and we fell in love with her and took her home! If anyone is complaining about this place then they're just asking too must and just are miserable with themselves. I've never had issues and it's been 2 almost 3 years since I've been coming to this place.

Do NOT purchase a Purebred Cat or any cat or kitten from this Pet Shop. The kitten ended up…read moreDying from FIP! Breeder was Donna Sousa. The Pet Shop offered NO refund! The breeder has a history of selling sick cats.

I can't say enough praises about Pet Wants!!! I was always such a procrastinator with buying my…read moredogs food and would always be in a panic where I saw he was getting low!!! I tried ordering his food through chewy.com and just didn't love my experience. I stumbled into Pet Wants through recommendations from friends and am so glad I did!!! Everyone is so nice there and helped me figure out the best food for my dog. He also loves the 'pawpsicles' that I bought when I was in the store! I love coming home to a month's supply of dog food at the front door. I am so glad I signed up for the monthly bulk orders of dog food. They send out a reminder text several days before your order is processed and delivered. This has helped so much!! The first few months, I still had a lot of food left, so I changed it up to every 5 weeks for a delivery. I also like the text reminders in case I was out of town and didn't want the food delivered. Oh, and did I mention the delivery service is free?! Even better! Supporting a local Lexington company AND free delivery right to your front door! If you're a local Lexingtonian and have a pet, definitely consider Pet Wants for your home delivery needs!

Literally my favorite pet store in Lexington. Locally owned and operated. They embrace a holistic…read moreapproach to your dog and cats needs. From food to treats they have you covered. They offer a free sample of their dry food for your pet and they also will deliver the food straight to your house or office. Whether grain or grain free is your jam, they offer the freshest holistic made products for your fur kids. Pricing can be a little more than Petsmart or a chain store but it's worth it to me to keep it local.