My husband and I visited Lowe's today prepared to spend over $500 on lumber for a home project…read more Unfortunately, the associate in the lumber department refused to assist us, which resulted in us leaving without making a purchase. The only boards available on the floor were severely warped, had raw edges, and were clearly defective and unusable. We noticed new, usable inventory stored overhead and asked if he could bring down approximately 16-18 boards so we could buy them. He refused and told us he could not move the inventory unless all of the defective material on the floor was sold first. At no point did he offer to ask for help, call another associate, or suggest a solution. He did not ask us to wait or attempt to assist in any way. Instead, he insisted that we purchase the damaged and unusable boards. Because of this refusal to provide basic customer service, Lowe's lost a sale of over $500 and likely future business as well. As customers ready and willing to make a significant purchase, we expected reasonable assistance and access to quality merchandise. This experience was unprofessional and disappointing, and it has seriously impacted our trust in Lowe's. We hope management addresses this issue so that other customers do not encounter the same situation.

The service is soo bad that I go because is 3 minutes from my house but if I can't find something I…read morego to Home Depot that is 17 minutes away. Is faster to go to Home Depot's than finding someone who can help you. Trust me.! Other Lowe's don't have this problem.

The personnel at the Suffolk Lowe's are friendly and helpful. The store is usually well stocked…read morealthough the accuracy of their inventory is often inaccurate. Selection is good and the military discount is super easy to access. However, the appliance Installers that they subcontract are inept - that opinion is based on multiple experiences over several years - so I recommend strongly that you DIY or hire your own installer.

Service is god awful rude entitled older people who act like you are the biggest problem in the…read moreworld by going in. I just moved to Suffolk and have come to Lowe's twice as I bought a historic house that needs restoration. God I miss Home Depot In Chesapeake, I have to find another option Because two different visits resulting in the same bad experience is enough for me. Lowes is already on the expensive side so the value isn't there but paired with the consistently bad service means I'll be driving elsewhere while I renovate my home.

The customer service in here is always great. I smile at them, they smile at me and help me find…read morecool stuff to do my projects with. I love this location for the selection of items that the other local Lowe's don't have. I always catch bargains and sales so the value is always great.

The store is always clean and organized when we go there. It's usually never too packed and they…read morehave a good selection of items.

I want to shout out Beth at the paint station at the Portsmouth location. Every single time I've…read morebeen here she has always been so kind and offers great advice whenever I need it. She's an incredible human being and is always so helpful. I can't praise her enough. Give her a raise!!! She does a lot for not enough!!

I really do not have any other hardware store to compare this place too, but within the past few…read moreweeks, I have really enjoyed my shopping experiences here. I most recently came into this location last week to purchase a lot of blinds for our new home. I thought about hiring a company to install the blinds, but after receiving the price quote, I said no way jose. I figured, people cannot be paying over $4K for blinds. I mean that's like paying a mortgage, car payment, the security system etc. I did some research and asked around, and the consensus was to check The Home Depot. I researched their blinds, read the reviews and saw the price... these were a sure win! We bought the - White Cordless 2 in. Faux Wood Blind - 35 in. W x 64 in. L (Actual Size 34.5 in. W x 64 in. L) by Home Decorators Collection These blinds are grrrreat! The beauty of them, the picture do not do them any justice. My babe had a friend to do the installation... one blind took less than 5 minutes. I have never installed blinds before, only shades. But from what I saw, these are easy to install, you just need a small handheld drill and wahla! I encountered a few employees and they all were pleasant and easy to talk with. The checkout process was fast and easy too. And go figure, someone named Maria checked me out :) Plenty of parking here. I cannot wait to return to see what other great finds they have. Check them out. Have fun and enjoy life :)

Knowledgeable staff, great prices, always a pleasure to go here. Very helpful when I was remodeling…read moremy kitchen and needed a few things. They also have old fashioned candy by the register. Support local small business.

Surprisingly the high school aged employees have better customer service than the managers/owner…read more Whenever I visit here its like pulling teeth to get assistance from the female worker and the 2 older men. The prices here are very high. I only visit this location if I need a last minute item because some things are priced twice as high as the large big box stores.

I can almost find what I need here. It is no where near the size of a Lowe's or a tractor supply…read morebut for any of my general household needs Taylor's gots me I also get very excited at check out because they carry old fashioned sodas and sometimes candy The staff are helpful but you may have to go ask an employee if you need assistance they do not generally approach you I like the simplicity of these home repair supply type locations sometimes the warehouse style of the bigger stores can be overwhelming Quick tip watch for coupons in the mail

This store is wonderful. They carry a touch of all things 'hardware'. it is much more pleasant to…read moreshop here than at the big box stores. I can pull up practically to the door, run in, and. buy what I need within minutes. The staff is always helpful and friendly.

I visited your store on Taylor Road to find replacement valve for my sink that was 30 years old and…read morethey were no longer being made. I want to thank the three gentleman behind the counter for all of their help. They went out of their way to provide excellent service. You should give these gentleman a raise.

Great place and friendly staff. They had everything that I needed. The showroom is modern and…read moregave me some great ideas for some new looks I want in my home.

Normally I am not a big fan of Ross, I'd usually prefer to go other discount stores, but when…read moreneeding a rug I was recommended to check out ross! It was such an epic visit! Not only did I find inexpensive nice rugs but I also found an $5 pair of biker shorts, Pyrex and OXO storages, and the same toys I bought from Amazon but cheaper!! This made me into a Ross shopper and I totally will be returning. Employees were welcoming! The store was spaced out and clean. Lines were long but rapidly moving!

Lots of great values and fun looking around for them. I also love to check in the back for the arts…read moreand crafts and odds and ends - you never know what you'll find. The line moved pretty quickly, and the cashier was very nice. Check them out!

5 months ago I had a door installed. It doesn't fit and there is always an excuse as to why.read more

Horrible customer service. They took my cash and lost my order. Now I have to call at their…read moreconvince to speak to a Jr. Manger to try and get my money back. What a pain!