Tonight, February 14, 2026, my wife and I came into this location to purchase some fish. While I…read morewas waiting my turn at the fish tanks, my wife stepped away to grab some dog treats. I had clearly been standing there and even made eye contact with the employee working in that section. When it was finally my turn, another older customer walked up from around the corner. Instead of acknowledging that I was next, the employee immediately began helping her -- chatting about fish and snails and even grabbing the net to assist her. At first, I thought maybe they knew each other. But when it became obvious she was just skipping over me, I said, "Hello, do you work here?" She responded with an attitude, "Yes, why?" I explained that I had been waiting and was next. Both of them looked shocked that I even spoke up. I asked to speak with the manager, Anthony, and explained what happened. Honestly, I did not get a good feeling from that conversation either. His response was simply, "I'll speak with her." That was it. No real apology, no ownership of the situation, no attempt to make it right. As a manager, I believe you should go the extra mile to ensure customers feel valued -- especially after a poor interaction. Instead, the conversation felt stale and he quickly exited the situation. Yes, he did end up getting my fish, but that was the bare minimum. In my opinion, there should have been some small gesture -- even just a sincere apology or minor discount -- to show appreciation for our business and to ensure we return. It's already difficult to find good tropical fish options down south, but customer service like this makes it very easy to consider taking my money to one of the other pet stores nearby. Very disappointing experience overall. Update : On 2/24/26 After speaking with the manager over the phone and meeting her last Saturday 2/21/26 mid-morning, I was under the impression that some type of discount or resolution would be offered, especially since she made the effort to get my number and arrange a time to meet. I didn't expect anything extravagant, but I did expect some gesture to earn my business back. Instead, I was told about the new processes she plans to implement to ensure employees follow procedures more closely and pay better attention. While that's good to hear, those standards should have been in place from day one. Improving internal processes doesn't address my experience or rebuild my trust as a customer. Unfortunately, this situation wasn't handled in a way that makes me want to return. I'll be taking my business elsewhere.

I love going to Pet Supplies Plus to purchase my fish from their aquatics department. They have…read moreexcellent customer service,dealing with Ella ,the aquatics manager and staff members Sammy and Calla have been excellent with helping to retrieve our fish with the greatest personalities. There is nothing better than having a customer service rep help with a smile on their face and a love for what they are doing ...

Annabel was my fur baby groomer. She had a wonderful personality and extremely patient. She went…read moreover the haircut with me that I wanted for Sugar. I was able to ask questions. I officially found a groomer I like.

Excellent store! My two dogs have been going to dog training with Amber. She's a fantastic trainer…read moreand super helpful-always goes out of her way. The staff is always so nice and helpful at the store as well. So glad to have a great local store to rely on!

Just moved to town and was worried about finding a new groomer. Bow-Wow Barbers did an amazing job…read moreand my dog came home looking beautiful!

I recently moved to the area and needed a groomer. I picked this one based on Yelp reviews. I'm…read moreso glad I did. They were so nice when scheduling. The staff was super friendly. Most importantly, they did an excellent job grooming my poodle baby. He looks so good! Will definitely use them going forward.

Friendly staff and great prices. What more can you ask for. Great place to get premium chicken feed…read moreand assorted items.

Stopped by Saturday at 3:00 pm to find the store closed. Their hours posted online and No notice on…read morethe door.

1 Star - Very Disappointing Experience…read more This evening my wife and I went into the Petco in Midlothian, TX at 7:46 PM. The store was slow, with only one customer checking out, yet the level of service was terrible. I spent about 20 minutes in the fish department and not a single employee came by to offer help. My wife asked Kevin, the night manager, if someone could assist me. He called over a young lady with burgundy hair, who told my wife, "I'll help him soon, I just need to turn off the reptile tank lights." During that time, we made eye contact multiple times, but she never acknowledged me or said a word. When she finally came over, her attitude was rushed and unfriendly. She asked, "Do you know what you want and how many?"--very much a hurry-up tone. While waiting, I noticed dead fish in multiple tanks throughout the department. Because of this, I told her never mind and decided not to buy anything. I then spoke directly to Kevin and asked what was going on. He told me they were having serious pH water issues and that the tanks should be quarantined. Yet they are still selling these sick fish. I've been a loyal customer at this location for years, but between the lack of customer service, poor attitude, and knowingly selling unhealthy fish, I've lost confidence in this store. Unfortunately, I'll be taking my pet business elsewhere. Thank you for the response. I'm requesting contact from corporate or an area/regional manager with a direct phone number or email. Calling the store number will not resolve this issue, as Kevin (the night manager involved) answered the phone when I just called. This concern goes beyond an in-store discussion, and I would appreciate escalation to the appropriate level of management.

Christina and Desiree we're fantastic. A+ customer service!!! We will continue to be repeat…read morecustomers and recommend this Petco location.

If I could give this place 6 stars, I would. At first, I was hesitant since the store is in the…read moremiddle of a residential area and hidden behind a house. I was pleasantly surprised as I walked into what seemed like another world. The room was filled with reptiles and fish galore. The owners, Evan and Sue, are very friendly and knowledgeable about the animals Tim their store. We came in to buy a bearded dragon, but walked away with a snake! Sue spent more than half an hour just talking to us, letting us handle the snakes and answering the myriad of questions we threw at her. She put us at ease and we walked away confident that we can have a happy pet snake. They stock mice as well, so we picked up a few for feed. I'm definitely coming back for any reptile pet needs or questions.

The best fish store in Texas! Prices are half of other places yet care is twice as good! When I go…read moreto other local fish stores I use AZ as the golden standard for comparing them. Tons of plants, low prices, healthy fish, and great customer service. AZ will always be my favorite fish store. Way worth the 1hr 30 min drive I have to make.

Upper paw is truly the best pet shop in Dallas. So helpful and so nice. Support local businesses!!!!read more

Best dog food supplier I'll never switch up! Thanks for always having good prices. 10/10 outstandingread more

There really knowledgeable about the healthcare of your tank and your fish Great place friendly and…read morelet me sing

Excellent service, great selection. Highly recommend…read more Always a pleasure to deal with Lee.

After being groomed, my dog came home dazed and unresponsive--never had this happen anywhere else…read more BEWARE. I'll let you judge. The owner claimed they didn't give her anything, but the photos and videos say otherwise. One star because I'm forced to select.

Everyone is super friendly AND they work great with the animals. On the grooming side, they do an…read moreexceptional job! I strongly recommend bringing your dog for grooming, trust me.. you won't regret it. They have different sorts of animals, clean and well treated.

I've been doing business with Boyce since 2014 - I just noticed the new owners. Boyce normally has…read moremy brand of wild birdseed and that has come to a stop. The cashier told me she'd order some, supplies come in on Tuesday. So I did buy a non familiar brand and would return in a week for my familiar brand. I noticed after I brought the bag home it was full of weevils and when I returned the following week the cashier said she wasn't able to get my normal brand. I'm afraid Waxahachie lost a good feed store, my birds did! 2 visits out of 2 were a bust!

Great little coop. We used to visit a lot when we lived in the area, came to see if they had…read moresomething specific. The outside still looks the same, very country rustic, old barn. They had taken out the food trays that allowed someone to scoop out bird food, dog food, and other critter foods and pay by the pound. Sad that it's gone. Staff was still very nice and helpful. Place still has the old dusty look. to it. Through another door they have a separate feed area, have many bags of eats for the critters and livestock. There is also a gift shop attached, has some nice and pretty items, some are priced a bit more than I'm comfortable paying, but they are nice.