Longtime customers. Used to think very highly of this office. They used to go the extra mile and…read moreI enjoyed interacting with Laurie in particular. In any event, over the years we have become less important. We attempted to get auto-pay going and were told it would be done. It was not. This was not the first time. When we made my payment (late - as they neglected to set up auto pay) we were not advised of our insurance status but assumed we were fine. We were not. I was signing up for Uber and went to get my insurance card . I was not insured. 90 minutes later the call center said they can confirm we were not safe to drive until our payment went through their office- which it had not, even though it had from ours. A few words from our local office about how the online site will show NO record of insurance but we were fine.... Could have prevented an event that was traumatic for us as a family, stuck in Over the Rhine being told we had no insurance. Again, I wrote an emotional review & how this office responded gives further credence as to why you should shop for a home office that cares as Mr Dalby has sent me email after email about how everyone was wrong except their office. The following quote was from Mr Dalby after he wrote to me about how closely entwined he is with our new office. Clearly, not what we wanted to hear he added insult to injury & wrote this. "I'm not holding up your transfer to another agent at all. In fact, my mind was made up after your google review my team & I were no longer a good fit for you and we would find you another agency. " Instead of providing service they chose a blame game and no empathy... & lost several policies and then went on to express how closely aligned they are...weird tactic Yes, Joe, we agree that YOU are NOT a good fit... I originally wrote an emotional review after being parked in a dangerous part of town. Long story short services available to speak to us said we are not covered. This office could have explained that it would look like we weren't covered but we were. They did not so fear set in. My initial response was emotional as we were trapped downtown in over the rhine with our 11 year old being told we weren't safe to drive. W I needed empathy & a solution from the office the next day and maybe a bit of sales. Instead I got defensive reaction & excuses & the blame game for the call center and us. In the end, this is the reason I am happy we switched offices. Our insurance transferred ....... Finally after all Mr. Dalby attempts to reach & blame everyone else for this situation when this insurance transferred the new office had to get my credit card information so YET AGAIN (the cc# they had was years expired) so again, Dalby office did NOT set up the autopay & we had just asked them to when this started INEFFECTIVe. Clearly we were just trying to get away from this type of risk & dishonesty and Mr Dalby had to add insult to injury and point out in an email what a great friend and influence he is to our new office. THIS feels like an attempt to get us to cancel our policies with State Farm altogether. His office couldn't be bothered to honor a simple request that would have prevented all of this...He states we paid over the internet 6 months ago l, we followed up with calls for auto pay then as well...we tried many times to set it up & new office had a credit card that was several years old and expired and had to get a credit card number which reinforces they neglected our request again!Dalby put them at a disadvantage aligning himself so much..Such a strange thing to do. We would have transferred & not looked at it again as the new office already has us set up on auto pay. Didn't seem very difficult...but Dalby is basically someone that works at our new office, according to him. so we will pay extra attention as his abilities seem to be dwindling and his sales skills encourages us to go elsewhere but we will try this new office as I just don't believe Dalby & the new office has already done what his office couldn't over several requests.

Lady back into me while at red light. Called ins company t I handle clam with her ins company. Was…read moreinformed that I had to pay my deductible of 500 dollars then I would get it back after her ins pays mine. Bull crap why do we pay for ins.

Had a wonderful, professional experience with this agent. very knowledgeable and genuinely cared…read moreabout the results I was looking for for my car insurance needs. Her staff were efficient and timely in their tasks to get my policy going. Would recommend this office to anyone seeking insurance.

From the owner: At Marian Sizemore State Farm Agent, we proudly serve Fort Thomas, Newport, and Covington in…read moreKentucky, as well as Cincinnati in Ohio. With over 31 years of experience, we offer Auto, Home and Life Insurance. We aim to be your Good Neighbor by building strong community relationships and providing exceptional service. Contact us today to see how we can assist you with your insurance needs. License #: KY-DOI357155, OH-761962

Wow...just Wow…read more Eleven years with this insurance agent and I never filed a claim for the house or car. Paid all of my bills on time. I took a job in another state while my Husband has stayed at the house in Ohio. I changed my car policy to the new state, but kept the house insurance. Then the harassing phone calls and emails started - Is the house on the market, is it empty, how can it not be empty if you moved? Somehow they believed I needed to confirm every 3-6 months that my house was not for sale. I explained the situation a couple of time (was actually asked if I was getting a divorce - Yeah, they are that awesome at customer service). When I called and asked for the emails and phone calls to stop since I would notify them if I put the house up for sale as my policy required - THEY CANCELLED MY POLICY MID-TERM. Wow... Please save yourself the hassle and find an insurance agent that actually cares about you and does not harass you. Henry's Insurance Agency will probably cancel your policy for no reason too.

I'm really really happy with this agency. I had been with State Farm for 16 years and then they…read morejust couldn't handle me moving states. I had loved my previous agent but after moving I had a really bad experience. I was hesitant to trust another insurance agency but Henry Insurance treated me like family and I have been extremely happy with them. They found me a great rate with a great company. I did have to file a claim recently and it was so easy to do I didn't even feel like I was doing it. Car repair went great. I definitely recommend Henry Insurance to anyone in need.

Crawford insurance is a full service agency with many years of experience. We have our homeowners…read morepolicy with this agency, and will move our auto policy once we register our vehicles in Kentucky. My experience with the agency is limited to when I signed the necessary paperwork, but I found the employees professional and efficient. It's a family owned agency with a strong reputation. It's in an attractive building on Fairfield Ave. not far from the new Urban Active. Plenty of parking in their private lot.

From the owner: 24/7 online customer service portal specializing in personal insurance, general liability, property…read more& casualty.

Everyone is so nice snd professional at this location. They…read moredo all my vehicle maintenance, tires, oil changes, mechanical work, book hotels, car rentals, air, tours and cruises. Just booked our cruise for next summer. We also got a free review of our insurance and got better coverage and will save over $400 per year.

I purchased an auto policy through your insurance rep Brandon Back (via AAA/Safeco) 2 years ago…read more Recently I was contacted by the company informing me my rates were going up. I first contacted Brandon via email to inquire on what I could do to get my rate back down. After a few days, I called and left a voice message. several days later he got back to me (over a week total) and said we needed to wait to get closer to the auto renew date on my policy before we could do anything. Once that happened I reached out again via email. No response. I called and left a voicemail a week later - no response. I called several days later again and still no response. I then called the safeco 800 number and got to someone who was able to answer a few simple questions for me - took all of 5 minutes. Long story short I shopped for another insurance vendor and saved myself almost $200 on the same exact policy through Mr Brandon/AAA/safeco. To be honest, had Brandon gotten back to me with any response at all, I probably would have renewed even at the higher rate just out of convenience - however because Brandon chose not to respond to my simple inquiry, I decided to spend my $$ with another company. Bad customer service has its consequences. Hopefully this feedback will not go unnoticed.

I won't thank robert mulcahy who took over my claim he was very professional jumped right in on it…read moretook care of the problem and now I have been paid for my damaged goods I'm very happy and I want to thank y'all again

Absolutely terrible insurance company and organizatioN…read more I had $24K worth of vandalism damages claimed and they only paid me $3K. Completely fraudulent operation and will bankrupt when you really need it the most. I WOULD NEVER RECOMMEND!!!