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    Tracy’s Tropical Rain florist

    5.0 (2 reviews)
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    5 years ago

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    Koch Florist & Gifts - Celebrate any occasion with the Clear Skies Bouquet! A fresh hydrangea arrangement with blue delphinium & roses...

    Koch Florist & Gifts

    (39 reviews)

    $$

    After another company failed to deliver my Mother's Day flowers on time, I called Koch Florist at…read morethe very last minute hoping for a miracle and they absolutely delivered. They quickly created and delivered a beautiful bouquet for my mother with almost no notice. The arrangement was gorgeous, fresh, and professionally done, but what stood out most was their incredible customer service and willingness to help during one of the busiest weekends of the year. They truly saved Mother's Day for my family. I am so grateful and will absolutely use them again. Highly recommend!

    I visited this florist to pick up a corsage for prom and decided to purchase some additional…read moreflowers for my home. The flowers were displayed in the front of the store, wrapped similarly to grocery-store bouquets, and there were no signs indicating that customers should not handle them. When I picked up a bouquet and turned to ask a question, the owner immediately raised her voice and scolded me for touching the flowers, stating that customers were not allowed to do so. While I understand that stores may have policies about handling merchandise, it was not what was said that bothered me, it was the way it was said. The tone was unnecessarily harsh, embarrassing, and completely inappropriate. I apologized and explained that there was no sign and that I had no way of knowing the policy. Rather than accepting the explanation and moving on, the owner continued to repeat herself and argue. What should have been a simple, polite interaction became an uncomfortable confrontation. This was a special day surrounding prom, and customer service should reflect the significance of those moments. Unfortunately, I left feeling disrespected and unwelcome. Professionalism and kindness cost nothing, and this business could benefit from improving the way it communicates with customers.

    Tracy’s Tropical Rain florist - florists - Updated September 2026

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