Very good communication about all issues, solutions and pricing. Cleanup was done well and all…read moreareas were well protected.

everything was great! response time, communication, service. Justin was such a nice guy and…read moreprofessional. found out he does do other services (elec fire places, hvac/etc) along with the job he did for me (dryer vent cleaning). Would definitely recommend and would definitely contact him again as needed.

Dr. Zach was in and out within 90 minutes and had our gas fireplace up and running after my simple…read morecleaning attempts failed. The fireplace needed a new thermo-coupler. The Fireplace Doctor offered a narrower arrival window (2 vs 4 hours), a competitive clean up and repair fee, and a better repair solution. The place we bought the fireplace and used prior for service was good. For this repair the alternative services provide stated the likely part needed was an entire assembly made up of three parts and cost $200+. The Fireplace Doctor proposed changing one of the three components. And the price was $20.

Very impressed. Really did a great job- professional- reasonable pricing. We will definitely give…read morethem our business in the future. Also, a nice fireplace technician. Informative and explained everything. I recommend this company highly.

My original review was many years ago, when DJS was a small independent operation, they have since…read morecome under new ownership and I'm not a big fan. They don't sell parts anymore, and every little thing they do is another fee. They don't really repair stuff anymore and instead try to sell you expensive new things.

this is not the DJ's who installed my furnace with care. I called for service and was told the…read moreDean's is now "partnering with DJ's. This is a terrible mega business with call centers from out of the country now that "the left hand does not know what the right hand is doing" in my brief experience. I am going somewhere else!

Last week, I called and set up an appointment for a technician to come out and take a look at our…read morefireplace, which was working, but occasionally cutting out. Last night, we were sitting in our living room watching TV while warmed by our fireplace. Today, their technician comes out, takes it apart, cleans it, "condemns" it, disables it, and generally charges me $300 to turn a fireplace that works 99% of the time into a fireplace that works 0% of the time. He said the cause was a piece of tubing that had sprung a hole. Tubing! A place that sells gas-powered fireplaces couldn't replace tubing! The only reason I had them out was that none of the other repair places I found would "service that brand."

This review is targeted at the employee, not the store as I know how hard it is to find talented…read morehelp these days. I went into FH&H yesterday and spoke with the sales rep. All I was looking for were a couple of clamps to finish the installation of my wood burning insert. This guy obviously had no clue what he was talking about and kept insisting that these circular clamps need to be manufacturer specific. He went on so long about it that the customer he was initially talking with left the building - I figured she saw an opening and hit the road. I ended up finding the stainless clamps at a near by big box hartdware store. My advice to the owners of FH&H - find a new showroom sales rep - this guy does not have what you need.

We signed a contract for a chimney crown replacement with Jason in May 2020 and then never heard…read morefrom him again. Tried contacting him Via text, email, and phone, multiple times over a month with no response. Not sure why he sent a contract and then didn't honor it but we don't recommend his business.

I e-mailed Jason Jan. 30th about a bid & then again Jan. 31th. Feb. 1st he left me a voice mail…read morestating he'd stop out Wed. & that if I had any questions to call him. I called back on Tue. & asked if he'd need anyone at home. Incase he might need to see the fireplace from the inside. Jason never returned my call. I don't even know if he showed up since there was no business card in our mailbox or inside the front door. I've not heard anything from him via phone or e-mail. Don't ever consider using someone like this if that's how they treat potential customers.

Escape 30 Inch Gas Insert Heat N Glo…read more So I went ahead and finally purchased my gas insert. It's been a long road on my part and I should be giving FireSide 5 starts just for dealing with me and doing the back and forth phone calls and emails. I just like things perfect what can I say. I decided to go with the 30inch Escape there highest end model for that size. Added the wifi package so I can control the fire from my iPhone of course. Jamie was the brilliant representative I worked with and he was very patient with me and explained everything more than twice. They offer a warranty and extend it for a fee. Plus the warranty on the fireplace from Heat N Glow. This place just seems to have the best equipment and a huge selection. I just had my fireplace install finished yesterday. They did a wonderful job and I love the outcome. I'm even thinking of buying a 2nd for my basement. On a sidenote, after the burn in clean I was putting the frame back together after cleaning which is something I don't think anyone should do except a professional, and I just so happen to have scratched my custom back surround. Fireside was nice enough to have someone come out and totally repaint it and it looks great. They charged me nothing for this service. They also replaced my chimney cap with the black square one and I take fault in not telling them todo that the first time. I just didn't like the SS tube. I was only charged for the extra cost of the black vent. I would definitely recommend this establishment over the competition.

I bought a gas fireplace a couple years ago. Disinterested salesperson, like I was wasting his…read moretime. I got to talk with another one who did a better job. Got the installation set up, they arrived with the wrong part (it was clearly stated on the invoice) and it took several more days and another appointment to resolve. They got it set up and started, and I noticed the (fake) logs were broken. What, were they trying to get rid of bad inventory? I pointed it out and the installer went "Oops!" and had to go back and get some intact ones. This past week, on the coldest day of the season so far, the fireplace wouldn't stay lit and kept cycling on and off. I called - they won't even take calls unless the showroom is open, only a few days a week. I finally called when they were open and got the voice mail. I left all the proper information and here nearly a week later they have not called back. Fortunately the problem had reset itself after several hours of a cold basement. I would have just canceled an appointment but would have liked a callback and explanation. I would have even gone to the store if it was still broken. Perhaps it's fortunate I did not have to. NOT RECOMMENDED, HIGHLY.

Ryan did a great job attending to three fireplaces and did a long overdue dryer vent cleaning at my…read morehome. Contacted him on a Friday evening and he did the work the next morning. Great communication, attention to detail, and value. Ryan is on my short list for neighbor referrals and future work.

Ryan came out in January of 2025 to fix my fireplace that had a gas leak. He fixed it once around…read moreMarch 2025 and the glass broke immediately after he left. He said it wasn't his fault and came out again and took even more money from me. It's been 10 months and the fireplace is still not fixed. He won't respond to my calls or emails any longer. I will be taking legal action to return my money and no longer want him fixing the fireplace.

Excellent customer service! One of the first coldest nights, Called him around dinner time left a…read moremessage and he called right back. Dave came out within the hour and took care of our furnace. luckily he had the part! Thank you Dave. Highly recommend !

Hottest days so far this summer and my A/C stopped working. Hopped online about 3am, by 7:15 am, I…read moregot a response from Central Heating and Cooling. Dave was out here by about 11:15 and made quick work of diagnosing and fixing the problem within about a half hour. Amazing job! Great customer service and a very reasonable price. Thanks Dave! Keep up the great service. Highly recommended around the Isanti area.