Warning to anyone broken down in the Petersburg area: do not let AAA send you here…read more The manager drove out to get us after a 15-hour highway breakdown and talked us out of going to our arranged destination by promising they were close to town, had RV parts, could fix our truck, and had a beautiful farm facility. Every single thing he said was false. They looked at our truck in the morning on Saturday, then said it was dead so they'd charge the batteries and be back. They never came back. We ended up stranded at a remote, run-down yard with no transportation, no power, and no way to leave for an entire holiday weekend. No one answered our calls or texts for three days. My son had to ride his dirt bike on the highway just to get gas for our generator. When they came back Monday they charged $899.99 for about two hours of actual diagnostic work, fraudulently double-billed our tow, and physically blocked us from leaving until we paid over $1,149 in full. They argued it was because of the holiday even though they were open Saturday and just didn't come to work on our truck as they promised. They refused to listen when we questioned the massive bill, arguing they were helping us and let us stay there, even though we didn't want to be there and were only stuck there because they'd stranded us and forced us to go there in the first place! This is not a business that helps people in emergencies. This is a predatory business that exploits them. Virginia Attorney General complaint filed.

I initially had a frustrating experience when my Tacoma was towed improperly and suffered some…read moredamage in the process. However, I want to sincerely commend Family Auto & Towing for how they handled the situation once it was brought to their attention. The owner personally reached out to me, quickly refunded the towing fee, and offered to cover the full cost of repairs without hesitation. They were professional, accountable, and understanding throughout the entire process. Mistakes can happen in any industry -- what matters most is how a company responds, and in this case, they truly stepped up. It's rare to see a towing company take full responsibility like this, and for that, I'm genuinely grateful. Thank you to Family Auto & Towing for making things right and treating me with respect.

Had some trailer lights giving me trouble , staff was quick to asses the problem and get it taken…read morecare of !!! Guy names Turkey handled it , GREAT CUSTOMER SERVICE!! Couldn't be happier

Stay away!! This shop kept my truck from about 9 months and still didn't fix it. They kept telling…read moreme I was next in line until I finally came and took my truck back. Don't go here unless you can afford to have you truck setting for a crazy amount of time. They are very unorganized. I still had to take my truck to another shop to get it repaired after 9months of getting the run around from this shop. They get zero stars from me.

I found this place by accident while travelling. Unfortunately I had to get new tires on a Porsche…read moreand no one nearby had any that would fit. Thankfully the very friendly people here a Gladin helped me out. The owner went out of his way to get the tires put on for me and get me on my way. I could have very easily been stranded and incurred a lot of extra expenses but Greg was able to rescue me. I can't say how much I appreciate them staying late and going out of their way to help a stranded traveller.

They came recommended by the dealership and Chris was the only one in the shop at the time. He…read moreclosed up and came right away to my location. He was very friendly and professional. If I'm ever broken down on the side of the road this is who I'm m calling. Thank you!

Always on time, always pick up and deliver when they say. We have been using these guys for years…read moreand they never dissappoint.

Family owned and operated. They had everything I needed and where friendly and helpful. Hard…read moreworking people there. The day I went the heat was brutal but they never stopped working and helping everyone.

From the owner: Trailer World is the largest trailer dealer in the Tidewater-Hampton Roads area…read more Established in 1960, Trailer World is a family owned & operated business located in Gloucester Point, VA. We're open Monday - Friday 8:00 AM to 5:00 PM and Saturday 8:00 to 4:00 PM. Trailer World offers trailer repair services for most trailers. Aside from our large selection of trailers, we also specialize in: truck bed liners, truck covers (Undercover,TruXedo, & Rugged covers), hitch installations, trailer brake control units (installed), general repairs, trailer parts/accessories, and a complete line of boat trailer parts and accessories. Don't see wfhat you're looking for on our lot, we can special order the trailer you want from any of our manufacturers. Trailer World is a certified dealer of Hudson Bro (Equipment), Bri-Mar (Dump), American Manufacturing (Utility), Homesteader (Cargo), Venture (Boat), Freedom Trailers (Cargo), Lark United (Cargo), & BWISE (Dump). We carry all types of