Very impressed with the service I received from the Crutchman staff. Melissa communicated with me…read morethroughout the entire process. Definitely a repeat customer.

I wanted to have a new 5th wheel hitch installed and they gave me the best price. They found a bolt…read morehad come loose on the old hitch and fixed before installing new hitch. I would highly recommend for truck work.

Went there this morning to get a 6 x 10 light duty trailer. The folks there could not have been…read morenicer or more professional. Once I got it home, an hour drive, I did my usual inspections of the trailer. Tires were a bit overinflated. No biggie. Set them back the factory recommended 50#. All lights worked perfectly. I pulled the wheels and hub covers to check the hubs, bearings and grease. All was perfect. Considering that this is one of their value leader trailers, it looked as though they had assembled the hubs as though their own lives depended on it. I could have pulled this across the USA and it would have been fine. Never found a new trailer IME set up this well. I have 8 tie down hooks to weld around the frame tomorrow and I will call it ready for everything! Best new trailer day I have ever had. I even stopped at a DMV in Suffolk on my way home and got it transferred and plated in 15 minutes. A new world record for DMV service there!

You walk into the office and it's old fashion as heck, love it. Smokey atmosphere with a older…read moregentlemen who was watching Perry Mason, some of y'all will have to look that up. There's no fancy rest rooms with hip trailer and parts posters. Just a little dog on its chair and parts in places only the owner could find. Reminds me of my pops place hahaha forgive me pops. All in all straight to the point, pick out your trailer, write everything in ink. Some of y'all may get to know another use for the fingers just right and left of your thumbs. It's cool and they give military discount bit ask for it

I had the absolute please of dealing with John Scott at Big Tex Trailers. He is extremely…read moreknowledgeable and took the time to listen to my needs, and make suggestions to ensure I made a wise purchasing decision. I highly recommend John and the staff at Big Tex in Glen Allen VA!

Wow. What incredible service. I live in an RV and pull a custom cargo trailer office, so I'm…read morevisiting repair shops regularly. Big Tex outshines them all. I dropped off my rolling office, and by the next business day they had repaired the electrical, fashioned a custom tire rack for my spare, and installed a better cargo hold system for the interior. I was charged a fair price and the work is solid, even attractive. Billy answered my questions, gave me repair ideas, and responded quickly by phone. Rarely do I receive such sterling service on the road. THANK YOU.

Well we purchased two sheds two different years. The last one we brought we had problems with the…read moreramp they sold us wasn't long enough to get a zero turn in without dragging. They came and extended the ramp and the other problem which to me is a factory defect was where the garage door meets the floor they didn't make the metal shield long enough to cover the wood. It's rotting out. He came with the same one that was already shot. After installing it he said we would get back with us on the extension. That is where our problems lays. I have tried to get them to come back repeatedly and fix and do the repairs but that hasn't happened. Bottom line is they warranty sucks. Trying to get this company to honor their own warranty is the problem. Would not buy from them again! NOTE: OK, I sent you a email with all the info you need to fix this. Let's see what happens. NOTE: Two emails sent and so far still no response as I suspected this would happen. The two step run around. The hole just keeps getting bigger!!! UPDATE AGAIN: I ended up contacting the corporate office today because the York office doesn't answer their own email which has always been a problem. Now from this store offering piss poor service I had to go through corporate to get it done. Let's see

Delivery date was changed, Coop was delivered to the wrong location then back to original and no…read moretime to inspect before delivery due to this. Coop arrived with paint missing on places and overpaint. I was informed that the run would not be assembled at the time of delivery (therefore unusable). I was promised someone would assemble it that afternoon or at most first thing the next morning. I never received follow up calls regarding this..in fact, had to call to ask for information numerous times. The run was installed later. The chicken ladder had to be hand delivered by a leonard worker seperately because it was not with the original delivery. I was later informed by the manager that leonard does not assemble the runs (really?!) and usually charge extra for assembly (which I was no informed of). I was charged 75.00 for delivery and set up...so I'm confused as to what the 1 hour set up is for if the product doesn't get assembled. This place is not consistent, does not follow thru/follow up, and their customer service is nonexistent. Leonard prides itself on customer service and this location severly fails to meet that standard.

Had trailer parts I needed, compared what I brought in, for a perfect match. Fast & efficient, fair…read more prices.

This location has great service and bad credit financing that is really affordable. They were…read morehelpful with demonstration of hitch use, and types of adapter use. They completed my purchase quickly and in a helpful way. I will work with them again for sales and service soon.

Overall satisfied with the receiver installation but for over $500 the trim work should've been…read morebetter.....

I had an issue that Leonard went out of the way to help fix the issue. I appreciate them helping me…read moreso I could complete my move. I highly recommend them. Thanks. Barry