My first impression when pulling up in the driveway was wow this is an Autobody place, it's really…read morenice. Walked into the reception area and was greeted with a nice hello how can I help you. The reception area is very clean with a big tv and free coffee. Sat down for a few minutes and was greeted with another hello my name is Jason, how can I help you. We walked out to see the car and was like oh I think we can just pop that back on with no charge to you. Allow me to take the car to the back, Jason brings the car back within a couple of minutes and it's fixed. I highly recommend this place. From cleanliness to friendliness

Zero stars if I could. They have poor quality control. They…read moredon't keep you updated on the progress of the car and when you do call no one knows what they are doing. They say one moment each time. I dropped it off for a bumper repair and when I went to pick it up, my whole car had over spray all over it. The issue was only on my back corner bumper and now my entire car is an issue. They said they don't know what happened... seriously??!?! I went to pick up for the second time and it was still the same, had to return to drop off again and they said it would be done by the end of the day and I had to call them and for them to tell me they got most of it off. Seriously?!?!? I have been out of a car and they can't fix the problem. Now that it is Mainline with Kraizen its not the same reputable service. Im so over this place.

*MERAZ *AUTOMOTIVE, Is By Far the Most Honest & Best Family Automotive Shop in Santa Maria and the…read moreWhole San Luis Obispo Area Including, All Five Cities Areas & San Luis Obispo and the Surrounding Towns in My Opinion. He Is "The Best" & Most Honest Man that I've Met in a Long, Long Time when it comes to getting Your Car Repaired! I Will Recommend Him to My Family and to My Friends Who are Looking and Need an Honest Man to Repair Their Cars! He is Excellent and Knowledgeable, Courteous, and a Refreshing Honest Man! I'm Thrilled to Have Had Him Work on My Car! I Would and Will Recommend Him Any Day of the Week! So if you're looking for an Honest Man & Wife Who Runs an Honest Family Business and is Excellent and What He Does Check Out "Meraz Automotive"!! Services Engine repair

I've been talking my BMW for a smog for many years now,i trust him, and he is honest!.read more

I have mixed, but mostly positive, opinions of this business. The staff seemed friendly, and I…read moreappreciate that they took the time to provide a thorough diagnosis of my vehicle. They confirmed that my spark plugs and wires were heavily worn by swapping the spark plug from cylinder 4 to cylinder 6, where the misfire followed the plug. That gave me confidence that the spark plug was the source of the issue. That being said, there were a few aspects of the experience that I think prospective customers should know about. First, the diagnostic fee was $180, which I felt was on the expensive side. I came in already suspecting that the issue involved the spark plugs and wires, so I wasn't expecting such an extensive diagnostic process. After discussing the repair with other mechanics, I also learned that removing and reinstalling older spark plugs can carry some risk on higher-mileage engines because aged plugs can seize or break during removal. Nothing went wrong in my case, but I would have appreciated that potential risk being explained before the diagnostic procedure was performed. Better communication would have gone a long way. I was also told, "I don't want to scare you into not driving this vehicle," while being encouraged to complete the repairs there. If there was a genuine safety concern, I appreciate hearing it, but I would have preferred a more practical conversation focused on the condition of the vehicle and my options rather than feeling pressure to make an immediate repair decision. Additionally, when I asked whether there were ways to reduce the cost, I was told the fuel system service could be postponed and completed later. That made me wish the recommendations had been presented from the beginning with a clearer distinction between what was necessary to address the misfire and what could reasonably be deferred as preventative maintenance. Ultimately, I chose to have the repairs completed elsewhere because I was able to supply my own parts and save money overall. Although Rick's labor estimate was higher ($468 compared to $200 elsewhere), the total repair cost ended up being lower because the other shop allowed me to provide my own parts. I don't believe this is a bad shop, and I think it's a friendly, family-owned business that performs thorough diagnostics. I'm simply encouraging customers to ask questions, understand the diagnostic costs and repair recommendations, and make the decision that best fits their own situation.

Not okay... They charged me a diagnostic fee and told me I…read moreneeded to order a part and pay a lot for labor... so in total it would cost $1130... I called another shop and they said they could do the job for $600 out the door. I had my car towed to the shop to find out the only problem was a dead battery. The new shop charged me $200 and I was on my way with my car still running perfectly a week later. I am so glad I went elsewhere.

I feel so bad for anyone that has to deal with this shop. The world's worst customer service. Got…read moremy truck back 3 months after it broke down. Stowasser could not do much to diagnose the problem beyond replacing the 12 volt repeatedly. It took GMC corporate handholding them on how to swap a traction battery. They made it abundantly clear they don't want to work on EV's at this MAGA operation. STAY. AWAY. When I got my truck back, not only was the software not updated to the latest release which I was assured would be done by Jose, but they returned my truck in non operation condition as one of the daytime running lights had failed. Truck was returned unwashed without everything put back together. Stowasser failed to provide me any documentation on the repairs conducted. If you break down and are forced to go to this shop, Use GMC's reunite program to have your vehicle towed back to a dealer that actually knows how to fix a GMC product in a timely manner. Bring your EV here if you want to lemon it because it will take them longer than 30 days to figure out what's wrong.

I was in the process of buying a used truck from this dealership. We had agreed on price. They…read moreasked that I fill out their credit application to get preapproval to make the process quicker once I got to the dealership that is 5 hours away. On 3/5/26 I was told that I was approved, I was even told to start making my plans and what time I would be there on Sunday. I made plans around that and was under the impression that the vehicle was essentially reserved for me. Alex was going to call me today 3/6/26 to go over the approval but then proceeds to inform me that the truck has been sold. So now I get to walk away with nothing but an inquiry on not only my credit report but my wife's as well. This felt very unprofessional and like a complete waste of my time. If a customer is approved and told a vehicle will be ready for pickup, the dealership should honor that. I would have appreciated basic courtesy and transparency in being told they would not hold the vehicle whether approved or not. Overall, this experience left a bad impression, and I would be hesitant to trust this dealership again.

Went to take in my 2011 Kia Soul for what sounded like engine knocking. There was a recall for this…read morevery reason the mechanic said, but I was over the mileage amount. Now it was up to me to have them do an inspection /evaluation which would let them know the source of the problem. After the inspection /evaluation we high was $145-well worth it but the way-the source of the problem was determined as the timing belt which was worn and needed replacement several thousand miles ago. One issue found and in finding it they also found that the AC belt was badly worn and needed replacing. They replaced the AC belt and changed my engine oil and filter as requested and I was on my way. But not before meeting the entire family. It was great to get to know them and look forward to my next visit. Then they will change out the timing belt-which they had to special order by the way-and my Kia Soul will be like new again. It was recommended that I go to Rojas Auto Mechanic by someone I met recently, because they were supposed to be up front and trustworthy. I now second that emotion.

Life savers!!! We ran into major engine issues on a road trip. We called them and showed up 20…read moreminutes later. Keep in mind this was 30 minutes before they were set to close. Had our problems diagnosed and fixed in no time for a more than fair price. Great hospitality as well with friendly staff, free drinks, and a nice bathroom. Cant thank these guys enough. Saved our day!!

The sales and service department s are wonderful! George got me into a bad ass car! It's a Hyundai…read moreKona . The color is mirage. I'm very impressed by the Finance manager,Saul. Intellectual and has a good sense of humor.

I called Frank, the service manager, about my backup camera no longer beeps when there's an…read moreobstacle behind me when backing up. I got his voicemail so I left a message. My husband called him a couple hours later. Frank told my husband to have me call him on my break so he could walk me thru how to fix it. I called. Frank seemed to not know what I was talking about & was rude, impatient & unwilling to help me. Guess he as only interested in the $250 diagnostic fee.

Toyota of Santa Maria treated me like a VIP customer from the start of choosing the SUV I wanted…read moreall the way to customizing it and having all of the paperwork taken care of in advance for minimal waiting. I want to compliment Mike Bouquet for providing this state of the art dealership in our city. David LeRoy and Manny Curiel are top notch managers who ordered me a great little Toyota and Ephraim Rodriguez graciously navigated me through the process. Justin in finance and Oscar on the floor came in clutch and every level of care was of the highest order. We now have two Toyota's we love from Toyota of Santa Maria and know that we will always stay loyal to our local dealerships. You are just the absolute BEST! Thank you.

I normally don't leave negative reviews, but after multiple experiences trying to purchase a Tundra…read morefrom Toyota Santa Maria, I feel like other potential buyers should know what my experience was. I was a serious, cash-ready buyer and genuinely wanted to purchase a truck from this dealership. I live about an hour away, so dealing with this dealership meant taking time away from work and making the drive to Santa Maria. My first experience was with a 2007 Tundra. I had an appointment to come see the truck and made plans around going down there, only for the truck to be sold before I got there. I understand vehicles can sell quickly and that an appointment doesn't necessarily mean a vehicle is being held, but it was still frustrating. Despite that, I gave Toyota Santa Maria another opportunity when a 2021 Tundra Limited became available. This is where my experience became especially frustrating. I took HALF A DAY OFF WORK and drove about an hour to Santa Maria specifically to see this truck. When I arrived, the truck wasn't actually ready. It still needed to be diagnosed and go through their inspection/reconditioning process. From there, I kept being told it should be ready "tomorrow." Tomorrow came and it still wasn't ready. Then it became another tomorrow, and so on. I waited SIX DAYS because I was genuinely interested in buying this truck. Six days later, Toyota Santa Maria called me wanting to TALK NUMBERS over the phone on the 2021 Tundra. My response was basically: when is the truck actually going to be ready? At that point, discussing numbers wasn't my main concern. I had already taken time off work and driven an hour to see a truck that wasn't ready, then spent almost a week being told it should be ready soon. Before negotiating anything, I wanted to know when I could actually see and purchase the finished, inspected truck. Then, the VERY NEXT MORNING, I was told the truck was actually not going to be sold at all. Apparently, enough problems had come up during their inspection that they decided to wholesale the truck instead. To be clear, I'm glad they ultimately didn't sell me a truck they didn't feel comfortable retailing. I would much rather find that out beforehand than buy a problem. My issue is how the entire process was handled. I took half a day off work, lost income, drove an hour each way, showed up to a truck that wasn't ready, waited six days while repeatedly being told it should be ready "tomorrow," and then received a phone call asking me to start talking numbers BEFORE they had even determined whether the truck was going to be retail-ready. Then the very next morning, suddenly the truck wasn't for sale at all. After all of that, they offered me a cleaner 2019 Tundra Limited 4x4 with around 69k miles for $45,995. I was STILL willing to give Toyota Santa Maria another opportunity if they could make the numbers make sense considering everything I had already gone through. I made an offer I felt comfortable with. Instead, I was told they were firm because they already had other interest in the truck and ultimately they were only willing to offer $1,000 off. At that point, I was done. And to be clear, this review isn't simply because they wouldn't accept my offer. They have every right to ask whatever they want for their vehicles, just like I have every right to spend my money somewhere else. It's about the overall customer experience. I came to Toyota Santa Maria READY TO BUY. I took time away from my business, lost half a day of work, drove an hour each way, waited nearly a week for a truck while repeatedly being told it would be ready soon, and then was asked to discuss numbers on a vehicle that they apparently hadn't even determined was suitable to sell yet. After giving this dealership multiple opportunities to earn my business, I've decided I'll be taking my money elsewhere. If Toyota Santa Maria genuinely made an effort to make this situation right and offered me the right truck at a price that made sense after everything I've gone through, I'd be willing to reconsider my opinion and update this review accordingly. But based on my experience as it stands today, I personally would not recommend Toyota Santa Maria. If you're considering buying here--especially if you're driving in from out of town--I'd strongly recommend confirming that the vehicle has COMPLETED its inspection and is actually READY FOR SALE before taking time off work or making the drive.

Garcia's Auto and Smog Repair has the best customer service I have experienced in an auto shop…read more They were kind, fast, responsive, and incredibly caring. I unexpectedly had several issues with various parts of my car, and as someone who is not very familiar with car terminology, they were diligent in explaining everything to me. The older woman working there explained to me that they like to do this with all of their customers who aren't familiar with cars in order to ensure that they don't get taken advantage of at another shop if the issue were to occur again, and I found this to be incredibly unique and caring. When they discovered there were more repairs to be done and the cost would be higher than initially expected, they took the time to source parts for my car at a much cheaper price than normal so that I would be able to afford the repair. I can not explain how appreciative I was of this. This is now the only shop that I will be getting car repairs done at for the amazing customer service that they offer. Thank you to the Garcia team!

Top notch! This family is very kind & very courteous…read more I had planned to actually go and pick up my car after it was finished and to my surprise, it was brought over to me. Going back over to get a few other things taken care of