transmission went out on me in Saginaw MI and I had have Ken's General repair replace the…read moretransmission, they gouged me on the price a bit. But the thi ng that has me fired up is that a bunch of tools were stolen from my vehicle and the owner shrugged his shoulders and blamed it on then neighborhood. This is bad business.

The alternator on my car reached the end of its life on my way North on the Friday before 4th of…read moreJuly at 3 pm. Ken's was one of the few places that answered their phone. While their appointments were scheduled out to Wednesday they said, bring it by and let us take a look. Not only did they take a look, they worked together and had me back on the road before their 5 pm closing time. The facility is clean and well maintained. Employees friendly, knowledgeable and went above and beyond. You will not be disappointed.

This happened to me today and it's only the 3rd review I've ever done on a business - the first 2…read morewere positive... unlike this one. I made an appointment 7 days prior for a tire changeover from winter to summer tires (I wish I could've done it sooner). A couple of days before my appointment, I called and asked if they could add-on an electrical problem with a headlight and change the headlight and they said yes. I brought my car in a 1/2 hour early. They kept it for over 6 hours before Dennis telephoned me to say they didn't get to work on it because of working on cars from yesterday... really? He apologized and said they could start on it first thing Monday morning. I picked up my car and tires and told Dennis I was very disappointed in being treated this way and I asked if all their customers were treated this way - especially since I made the appointment 7 days prior. Dennis said well, they did have "other" cars to work on... how smug of him. Were the "other" cars on the schedule prior to mine... how ridiculous. This was so disrespectful to me that now, I will not disrespect myself by returning to Hampton Auto Repair to give them my business. It was just a few months ago that I spent over $1,000 there and was a regular customer, but no more. By the way, if I performed My job in this manner there would be consequences. Lacking in customer service. I do not blame the mechanics. By Kathryn Cristoforo, Bay City, MI

Once again they were Awesome ! They even needed a part for my car right before closing after test…read moredriving it. Called a parts place and installed it . Car ran like a champ ! Best repair shop by far !

Super good to work with. Very fair pricing. To make a long story short, what I thought was front…read moresuspension repair was neglected routine maintenance. The quote and the service time were spot on. Makes for a very happy and returning customer. Dave S

Do not go to this place; unless you don't have a problem with Dale Stroebel giving any information…read moreabout your vehicle to Car-fax or other agencies. I went there to have an unusual noise checked out. I felt that paying him, $90, for his time and effort was a good decision. As it turns out.....NOT a good decision at all! He diagnosed the noise as the flywheel between the engine and transmission needing to be replaced. In addition, he also listed his needed repairs that were unrelated to my concern. They were axles, steering linkage and suspension parts, and an oil change. He gave an estimate of $3,086 for the cited repairs and I just had the oil changed 1 month ago. I was not told that he would be publicizing my vehicle's VIN and the cited repairs online for anyone (including car dealers) with access to Car-fax to see. When you go to trade in your car or truck after Dale Stroebel gives you an estimate, even if he does not do any work on your car, this information will be published! He told me this after the fact, and after I had visited a car dealership. There was no up front disclosure regarding his use of the information that he gleaned by inspecting my car.

Fixed my wiper system when others couldn't. Will be taking it there for any other electrical…read moreproblems. Kept me updated on the work progress and was reasonably priced.

5 STAR FOR SURE! Very satisfied and impressed with the professional and fair service I received on…read more11/29/23. I took my 2017 Chevrolet Malibu LT in for electrical issues. I was nervous that this expense could have been very costly. They fixed every issue I had and gave me a extremely low repair fee. I was very happy and satisfied with their work. My employer is also going to start using them for their service with electrical issues. Thank you to the staff at M&R Electronics! You are rockstars! ***** Wendy of Saginaw, Michigan

I took my explorer in for no ac, they installed rear ac blocks , because of hole in line, now have…read moreac back.

Pat is a stand-up guy. I'm a DIY and he guided me through a complete rebuild and even when I called…read moreafter with a shift problem, he explained what I had assembled incorrectly and so I went back into the side cover and sure enough the problem was resolved. Highly reccommend his services.

These guys rock. Bought a used Tahoe but didn't research it well enough. What the dealership…read moreclaimed was 'aftermarket exhaust' was actually just exhaust that was loud because it was so rusted. It literally fell off 15 miles from the dealership . The mechanics pointed out that the brakes were also on the brink of failure. They did a top notch job (with beautiful welds!) on the exhaust and brakes all around in what has to be record time...and we were a walk-in! We were 3 hrs from home in an unfamiliar area with a broken down vehicle and Muffler Man saved our butts! Definitely would recommend to a friend! Thanks guys!

Great service getting muffler replaced. Definitely recommend. Got quote previously and no extra…read morecharges when work was done

Most trusted mechanic in the Bay Coty area for me. The owner is always straight forward and…read moreexplains costs and reasons for higher grade parts. always appreciate their helpful advice and excellent service.

Had a couple brakes lines that blew. They needed to be replaced they spliced the one line and…read moredidn't bleed the system. Just bench bleed them .and had a low peddle. He didn't know why.for 500.00 not happy won't go back

I have never done business with this shop. I was referred to it by a local tire store. My tire…read moreissue was a mechanical issue. So I called and spoke to someone, told him my issue but unfortunately he wouldn't be able to accept the work for a few weeks. But he didn't leave it at that, he gave me the name of two other businesses that might be able to help. The first one laughed me off the phone but the 2nd said "Oh, sure we can do that. Have it towed in." So! Guy I talked to, thanks for lookin' out for someone with a busted car.

Avoid this shop. Very unprofessional experience. My vehicle was left sitting for days with no…read moreprogress and no follow-through. If you're looking for reliability or clear communication, I would strongly recommend going elsewhere.