Very poor communication, have had our vehicle nearly a month(after telling us it would be a week),…read moreI've had to call them several times to check on the status of said vehicle only to get excuse after excuse and promise after promise, the last time I spoke to the owner he made it seem as if I'm harassing him and/or rushing him to hurry and get it done.Unfortunately they either received or damaged said parts the first time they got it and tried to just weld it together and put it on but realized it wouldn't work so had to order yet another part which nobody communicated to us that it didn't get there til nearly 2 days (I called one day they said give them til the following week)after they were supposed to have the car fixed (this is after the second deadline of saying it would be fixed) and the owner was so gruff with me the last time I spoke with him I was nearly in tears and I'm no crybaby it was that bad.

My experience was great. They looked at my vehicle right away. They were very friendly. They didn't…read moreeven charge me to diagnose my issue. I'm not from Bay City but I'm very impressed with their customer service. They were not able to help me ultimately, but that wasn't their fault. They did not try to sell me something I did not need. I would not hesitate to recommend this business.

Once again they were Awesome ! They even needed a part for my car right before closing after test…read moredriving it. Called a parts place and installed it . Car ran like a champ ! Best repair shop by far !

This happened to me today and it's only the 3rd review I've ever done on a business - the first 2…read morewere positive... unlike this one. I made an appointment 7 days prior for a tire changeover from winter to summer tires (I wish I could've done it sooner). A couple of days before my appointment, I called and asked if they could add-on an electrical problem with a headlight and change the headlight and they said yes. I brought my car in a 1/2 hour early. They kept it for over 6 hours before Dennis telephoned me to say they didn't get to work on it because of working on cars from yesterday... really? He apologized and said they could start on it first thing Monday morning. I picked up my car and tires and told Dennis I was very disappointed in being treated this way and I asked if all their customers were treated this way - especially since I made the appointment 7 days prior. Dennis said well, they did have "other" cars to work on... how smug of him. Were the "other" cars on the schedule prior to mine... how ridiculous. This was so disrespectful to me that now, I will not disrespect myself by returning to Hampton Auto Repair to give them my business. It was just a few months ago that I spent over $1,000 there and was a regular customer, but no more. By the way, if I performed My job in this manner there would be consequences. Lacking in customer service. I do not blame the mechanics. By Kathryn Cristoforo, Bay City, MI

Without going into the story, I'll just say that I needed a new transmission (a basic 4L60E) for my…read moresedan, found their price reasonable, and called them in mid-April. They were nice. It's now been six months in dealing with this outfit. During that time, I was told I'd get a stock-built trans with the torque converter in 10-14 days delivered to the shop of my choice. That turned into about six weeks even after repeated calls and texts and after they cashed my check (they only take checks). The trans finally showed up at the shop in absolute crap condition, cellophane-wrapped to a wood pallet and with no promised torque converter. It also exhibited concerning discrepancies that made me cringe and question the build quality inside. The mechanics at the shop even recommended against installing it. When I sent pictures of the issues to the builder, they even said it was not right and would offer a full refund. So I sent it back in mid June (still on the same pallet) and requested the full refund. I was told that the trans would need to be torn down to assure there was no damage. If none was found, a full-amount check would be sent in 14-21 days and they would cover the return shipping costs. Reasonable. Three months went by after that and still no check even after calling twice a day to get some hope there was progress. I just kept getting lame excuse after lame excuse when they would answer, which was occasionally. Calling them is useless, no one picks up the phone except maybe once a week. And when you do get someone, they say they'll call you back and never, ever do. I can't tell you how many times I've been 'promised' a call back with no follow through. That's absolutely infuriating. The customer is not a priority to them at all and I honestly don't know how they're even staying in business, nor do I care anymore. They don't dyno their trans and their build quality is garbage. Don't deal with this place no matter how badly you need a trans. Spend the extra money and give your business to a reputable outfit that has at least some moral standards for how they build their products and serve their clientele. They guys have neither. UPDATE: After 4 months of going round and round with these people just on the refund alone, I finally got a refund check minus 30% for some bs restocking fee plus the cost of the return shipping they said they'd cover. They said they sold the trans they built for me very soon after they received it in June so why am I getting charged a restocking fee months after they sold it again? A filing with the BBB will happen very soon against these guys.

Do Not Trust this company. We ordered the product and paid…read morein full December 2020. It took three months to finally receive the product and it was damaged and missing components. The product was returned and a refund was promised, never received. Excessive excuses, they don't answer their phone, they refuse to provide manager information and customer service is a joke. Still waiting for my $1099 refund. Filed a complaint with the BBB. Avoid at all cost!!

Had a mass air flow sensor go shitty and he fixed it no problem! Was really nice and chill! Let my…read moreboyfriend and I look at a car that we thought was pretty nice! Even talked to me about what it's like to become a mechanic, so that was pretty great!

We found our new mechanic!! Great price and most importantly, honest and trustworthy.read more

Great family owned business. Service was great and very…read morefast and efficient. I will do all my business there including oil changes.

My car was getting louder and louder. My car is older and foreign so I knew if a muffler was…read moreneeded it could be a problem even getting parts. I was assured that if a muffler was needed, they could modify available parts to solve the problem if necessary. I called, made an appointment within a day or two and was given the good news that I didn't need a muffler. I had a broken bracket resulting in a twisted and sagging system, and a couple of burned out gaskets. I was on my way with a quieter car in a little over an hour. Their staff was on task, very knowledgeable and very pleasant and the cost was very reasonable. This was my first experience with Terminue Brake & Muffler (Bay City, MI) and I can say will be my only repair shop from now on. These guys are the best!

Wish I had gone here before a couple years ago. Quick, accurate repairs and fair price for repairs…read more Highly recommend taking your car here.

This place messed me over twice. The first time they put on sway bars and I ask Cody if anything…read morewas leaking he said no. The next week yes it was and I had to get a new car. I blamed that on the place that changed my oil when it was them after this second time. I took my new car in and they said it could be 3 different thing. I paid for the flush and was told to drive it and let them know if that fixed it, it didn't and I called them they have two choices so I'm supposed to pay until you get it right? I was looking back they didn't drive the car they. I'm very disappointment I chose them because they were family owned. guess I was too dark to be family. Bring a mechanic if you decide to go there.

Good down to earth people with the knowledge and ability to fix your automotive problems. Josh &…read moreJacob are great to work with.

From the owner: Whether your vehicle is due for an oil change or if it needs major engine repairs, D & J Garage is…read morequalified to handle it all. Since 1983, we have provided expert technical support as well as excellent customer service experience. We hire only the highest trained ASE-certified technicians to address all car service and auto repairs. We provide a wide variety of services including engine repair, routine maintenance, general repair, and transmission services. Call us to set up an appointment or if you have any questions about your car. We are here to help you in any way that we can. The motto of D&J Garage is: Professional, Trusting, and Caring Relationship with Our Community.