My driver hit a dog during my ride, and while I'm not sure of the outcome, it appeared to be a…read moreserious (potentially fatal) injury. I was also concerned that the driver was frequently distracted by his phone-making calls and texts, as well as scrolling-for much of the drive. It was a very disheartening experience, and I believe it could have been avoided if the driver had been more attentive. Based on this experience, I won't be using South Bend Taxi again. EDIT: I've read the owner's response and would like to clarify a few points. The accident occurred on an empty street around 5:30 AM with no traffic, and I was the one who contacted the police. We resumed our trip after the officer arrived and the police report was completed, as the officer said that an insurance claim couldn't be filed if the driver left prior to completion. I can't say I noticed if the neighborhood was "sketchy" as the response claims, but I'm also not certain I see how it's related to the incident. While I've had several successful rides with this company in the past, I've consistently observed drivers using their phones directly in hand, not via Bluetooth. Regarding reimbursement, I had not been informed of any prior to reading this reply; the owner simply asked me to reach out, and when I called, I received no response. Unfortunately, the company's reply seems to misrepresent the situation at certain points. I'll add a star to my rating because I appreciate the positive experiences I've had previously and can confirm that I've had good customer service in the past, but I remain concerned about the recurring inattentiveness I've witnessed while riding with this company

Scheduled a taxi pickup online but the driver never arrived at the scheduled time. When I texted…read moredispatch for an update, I received no response at all. Had to book a Lyft instead to get where I needed to go. Would not recommend this company if you need dependable transportation.

We had an amazing experience with Gladwell Party Limo this past weekend for our wedding party!…read more They were EXTREMELY helpful, courteous and patient. All around, they were an amazing company and we would definitely go with them again and recommend them to anyone!

From the owner: Gladwell Party Limo specializes in limo buses. Why squeeze in a tight spaced limo when you can get…read more6ft head room, full surround sound, and maximum comfort? Check us out and find out about the Gladwell Party Limo experience!

This company has degenerates driving for them. While going 20mph in a neighborhood I was being…read moretailgated by car number 52 while they continued to lay on the horn the entire drive through farmington hills in south bend. As we proceeded to turn onto a 2 lane street this driver cuts me off while almost ramming into the side of my vehicle. As I called to complain about this reckless cab driver I am cursed out in spanish. This is why companies like uber are leading the way.

Had a great experience with this company. They were not only prompt and early but called several…read moreother companies included Blue Ribbon and United Cab and they told me over a 45-minute to two hour wait

They were kind and courteous and prompt! My son was in a nursing clinic and is very overweight!!…read moreThey were able to get him up our front steps and into the house without a problem!! We will use them again and highly recommend them!!!

They transported my mother from Hubbard Hill to her doctor's and back. The van was super clean and…read morethe driver was very pleasant, very kind, very safe and respectful to my mother, which made her feel like she was important. All are rare finds in today's world. Absolutely A+++++ in my book! Thank you so much much.