i experience was with a very agresive driver ending in living my lugage behand they did not respond…read morefor my logage. Is not very safe to ride with them ADO is bether.

Traveled from Cancun to Playa Del Carmen via Playa Express. Cheap ride with A/C. Best choice of…read moretraveling to Playa. Cost was 35 pesos which was not bad at all. Enjoyed the ride. Definitely bring earbuds to make the trip more enjoyable!! Would definitely used again and recommend!!

Extremely disappointed in this service. Our flights were cancelled, and we asked to be taken to our…read morenew hotel in Cancun on the way to the airport from Playa del Carmen. We also requested that they simply stop at the hotel on the way to the airport, and they flatly refused to add it as a stop. Despite the hotel being only 7 minutes from the airport, they demanded an additional $65, claiming it was a "new service." This was unreasonable, especially since we were not asking for a separate trip, only a stop along the existing route--not to go to the airport first and then be taken to the hotel. The driver was not the issue at all--drivers are clearly restricted and monitored by GPS. The problem lies entirely with the reservation staff, who were rigid, unhelpful, and unwilling to offer any solution. They even claimed that no manager was available, which is both inexcusable and highly questionable during peak season. This was an overpriced, inflexible, and poorly managed service that added stress to an already difficult travel situation. I would not recommend this company to anyone expecting reasonable customer service or flexibility.

We travel two weeks ago and paid for a private transfer but was forced into a shared ride due to…read moreoverbooking. No one was waiting at the airport and we had to stop at several hotels. They said a partial refund would be given but never was and they never responded to my emails, texts or calls. Do not recommend.

The rooms at the pyramid are great -- clean, spacious, and really comfortable. The outside pool is…read moreamazing and definitely one of the highlights of the resort. The overall location is fantastic, and the views are absolutely stunning. The only reason I'm giving 4 stars instead of 5 is the restaurant situation. Most of the good restaurants require reservations, and they fill up quickly, so you don't always get the chance to use them. Other than that, it's a wonderful experience!

Grand Oasis Cancun was the worst all-inclusive resort experience we've ever had…read more We booked this resort for our sons' senior graduation trip based on advertising that promoted it as a fun, energetic party resort. The reality was the exact opposite. Check-in took over an hour because staff claimed they couldn't find our Expedia reservation. Another person in our group had already paid for services through the resort's website but was repeatedly asked for additional payment. Our group spent an extra $1,000 on upgrades hoping to improve the experience. It didn't. The rooms were small, outdated, dirty, and not worth the extra cost. The food was terrible. We expected mixed quality based on reviews, but much of it was barely edible. Making dinner reservations felt intentionally difficult, and once we finally secured them, we were forced to sign agreements acknowledging additional fees if we were late. The biggest disappointment was the complete lack of atmosphere. There was very little music, almost no nightlife, and most activities shut down before 11 PM. We ended up leaving the resort almost every night so the boys could find entertainment elsewhere. What frustrates me most is how misleading the marketing is compared to the actual experience. After more than 15 years of booking travel through Expedia, I'm genuinely disappointed that Expedia continues to partner with and promote a resort that feels built around false advertising, upselling, and disappointing guests. We trusted the Expedia brand, and this resort fell far short of the experience it promised. Save your money and book somewhere else.

Best way to get to Isla Mujeres!!!!! Don't get scammed into a tour, buy your ticket direct here and…read moreeither sit on top of the boat with view of the ocean and sunshine for 20min ride or inside the cabin, AC and relaxing until you arrive. They take your photo before boarding and sell to you for $10 with a booklet on protecting the Caribbean ocean! Or take a power nap, it's a quick ride some lil ups and downs in case you get motion sickness. They sell drinks onboard can beer, soda, water, juice. Quick off loading when arriving and the ferry leaves every hour up to 6pm I believe. The ferry back to Cancun now you can hit a traffic jam between 3-5pm of course. All the tourists and workers heading back to mainland. Herded through lines like cattle everyone trying to get on. Pay for priority boarding, it is definitely worth the extra $10!!!

I went here from our hotel as it was the closest ferry terminal to our hotel. We took a bus ride…read moreand were a little confused where to go after we entered the Embarcadero. We were told to go right to the red rood where to buy the ferry tickets. It was $37 USD per person and it was roundtrip. We only did the ferry it is cheaper to pay in pesos than USD. Once you get your ticket you go to the waiting area until your ferry arrives. If you need to use the bathroom, there's one available before you go to the waiting area but be sure to show your ticket to the security guard or else it's $10 to use. When you are about to board the ferry, you have to scan the ticket. IT IS VERY IMPORTANT NOT TO GET THIS TICKET WET OR TO LOSE IT. Or else you will have to pay again. The ride is about a half hour and it's beautiful. The ferry has indoor and outdoor seating. There was a man singing during our ride and afterwards he did ask for a tip. You will always be offered to take a catamaran, to go snorkeling, to rent a golf cart, etc.

This company is the BEST! I wish I could give more than five stars…read more We were treated like royalty by attendants and drivers Very respectful, accommodating, knowledgeable, and protective. I recommend this company 100% and thank them for making our trip to Cancun flawless.

When you prepay for your transfer for a private vehicle, it should be waiting for you when you…read morearrive. I asked how long will it be and was told 10 minutes. We waited an hour in the 98 degree heat and humidity while we were wearing airport clothes (long pants). Never again!

If you do the Chichen Itza trip don't do the deluxe. For an extra $35 (us) my "continental…read morebreakfast" was a bag with a banana, granola bar, bologna sandwich and apple juice. The person next to me had the non-deluxe and had everything I did except the continental breakfast. There is a guy at a taco restaurant across from Riu Palace Americas who sells trips a lot cheaper. He is from Portland, OR, and people said good things.

booked 6 months in advance for wedding, and paid extra for car seat. Checked in 24 hrs ahead,…read moreconfirmed. And no one came to get us, taxi had no car seat and my baby is driving through mexico with no seat belt on....... DO NOT BOOK AMSTAR! They are far from professional.

We used Happy Shuttle based on great reviews for airport shuttle service during our trip to Cancun…read more They didn't disappoint. They were easy to spot upon leaving the terminal upon arrival. Those holding the Happy Shuttle sign notified the driver, who arrived w/in 10 minutes for our journey to our resort. Upon arrival, we chose a pick up time for our hotel pick up at the end of our vacation. Later, after thinking about it, I wanted an earlier time (just in case). I messaged them and they quickly responded and said changing the time was no problem. On the day of pick up, they arrived 10 minutes early and we got to the airport without any worries. Both trips, we had booked a private shuttle. Each time we had a nice van with more than enough room. Price was extremely reasonable as far as I was concerned. If we do ever go back to Cancun, I wouldn't hesitate booking them again.

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

Excellent service and great communication. William, the driver, did a great job. So glad I booked…read morethrough them to get from the airport to the ferry and ferry tickets. Only critique is they should provide a bag to carry the optional items you can purchase through them. It's a great service but not helpful if you have no way to carry the items.

Very disappointing experience. Bus was uncomfortable, smelly and A/C turned off during the tour…read more Didn't spend enough time in Chichen Itza and Valladolid. Spend your money elsewhere. !! Warning !! Do not book your tours at those Xcaret booths. You will end up with this company and they won't tell you until the night before.

If you do not speak SPANISH, DO NOT TAKE THIS TOUR! It was…read more$85.00 to Chichen Itza, Cenote and Valladoid. They picked us up at the RIU Cancun with a van and took us to a warehouse and made us wait for 45 minutes. Then put us in an older tour bus and spoke zero English to us. Although 1/3 of the bus only spoke English. We kept asking him to tell us what was happening in English, but he couldn't. We spent too much time at the other two places and not enough time at Chichen Itza. The tour guide was on his phone on the way back, listening to videos and social media. He was extremely rude. He was also playing his own music from his phone on the blue tooth speaker. The tour guide's name was Alejandro. When they dropped us off he let out a big scream as if too say -he was so happy that we were finally off of the bus. Do not use Dream Tours!

Erick Herrera our greeter was super nice. He was very helpful and let us know what are ride would…read morebe like and everything we needed. He explained everything to us also of when we would be picked up at the hotel on our way back. Juan Pablo Fragoso our driver was super friendly. He was a very safe driver and did not go to fast or weaved as he drove. He chatted with us when we asked questions but he did not talk to much. Our driver from the hotel to the airport on our way back home was also friendly but he was not as talkative. He arrived early to the hotel to pick us up and we were ready to go. He was also a very good driver and got us to the place we needed to be timely.

I use this transfer company from the Cancun airport to my resort about an hour south. I'm a solo…read morefemale traveler and was nervous about traveling alone. I was greeted outside of the airport by an agent and then walked to where my driver was. The driver was Tomas and he was very kind and talked to me about the area experiences and other resorts. I will always use this company as my transfer.