If you visit this place it is easy to see why we need closed borders. It is nicer than ANY hotel…read moreI've ever been to. And what used to be "the world's largest telephone booth" would dominate ANY hotel in the USA. The people are overly friendly as long as you are not doing shady things. And with billboards offering services directly to your room and a hospital system where you only go if you're sick. The "grey area" is a pretty loose term. The entire hotel is illuminated with L.E.D.'s. The space is immaculate. It was 1/4 mile from the room to the lobby. The ballrooms and convention spaces are like a stadium. (Indoors or outdoors). The public bus arrives every (2) minutes and are often full. It is approximately .50 US to go 30 miles downtown. Just looking at the creative ideas a child could write a book . "This ain't Tijuana". The malls and beaches are protected by federal soldiers and the streets have checkpoints every mile. They obtain your information and destination. If something is off a militia is on alert. In NOLA people go missing all the time. They get discovered weeks later. Would never happen in Mexico . A drunk guy might get out the box, but it is very controlled. These citizens are: smart, efficient, implemented, hard working, drive excellent, fast, diligent, and gracious. It's like walking through a museum. Being from a popular tourist town known for food, this place is VERY advanced. Instead of lounging and hiding these citizens WORK to pass the time. If you need anything just ask a bartender. "Tip and pay, you'll be OK!" LOOK at the photos!

Wonderful hotel! We stayed twice, three years apart and both times were fantastic!…read moreWe came here when my fiancé and I first started dating then again for our anniversary. Every single person that works at this property is out of this world! Kind, helpful and always going above and beyond to make things memorable! There's always a little bit of construction because they're renovating, so plan accordingly by calling with them to make sure the areas you want open, are open. The new speakeasy is super cute. We visited there one evening and have the best time and service! This isn't the same restaurant where you go to breakfast but at night is a Spanish tapas restaurant. Everything was fantastic but all the food on the property is really great! We especially loved to order lunch by the pool. All the cocktails are fantastic, even poolside! Rooms are standard JW with some of them recently updated with the others on their way to being updated. Yes, there is a sort of a musty smell in the air, but that's in most hotels. It's a very hard to keep those highly humid rooms from smelling a little musty. You just have to get over it and enjoy the time outside the room. Pools are super cute and the beach area is nice. There is an adult pool that is open during the day but wish it was open later! Lots of places in walking distance if you decide to venture out of the property but why would you need to! Easy drive from the airport and to the downtown or for departure to Isla Mujeres. We did not go to the island this time but last time we booked everything through the hotel and they made it super easy.

Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

It's the old Ritz Carlton but the service measured up. The staff is willing to assist in any way…read more The hotel feels like "old Money" instead of a hipster place. Some renovations would help a bit. The grounds were beautiful and the pools were clean. We went to the buffet for breakfast and the selection was plentiful. We had a seaside room with an amazing view. The minibar was up to par. I loved That the dental kit had a nice sized toothpaste instead of the one squeeze mini. Direct beach access and cabanas were a plus. It's away from the parties but that's what we preferred. Ubers are available To take you to the party area. There's Many restaurants in the area to choose from

As a disclaimer, I would like to start by saying that I did book the Viento Suite. I don't know if…read morethat is the reason we received the level of hospitality and service that we did, but I'm hoping that guests staying in standard rooms received the same spectacular experience! Due to having a suite, we had butlers Romero and Isaías, and they were both AMAZING. They were extremely attentive, and whatever we needed was never an issue. If we asked for something, it was done quickly and without hesitation. You honestly couldn't ask for better service. We also had access to the Aqua Club, which was open from 7 AM-10 PM and offered premium liquor along with light snacks for breakfast, lunch, and dinner. The waiters there--Daniel, Guillermo, and Eduardo--were great! They were even willing to make us our favorite shots that they had never heard of (blowjobs... Google it ), but they made them anyway! The lounge itself is super relaxing, with spectacular ocean views from the 5th floor. Now, onto the part we ALL care about the most: THE FOOD! There are several restaurants on the property to choose from, but our absolute favorite was Hidden Garden, which is Asian-inspired and run by Chef Mario. Everything we ordered was spectacular! Chef Mario even came out to our table, greeted us personally, and provided us with a menu curated by him--which I'm assuming was because it was my birthday... lol. They also have one paid restaurant called Carnivore, which is a steakhouse. Now, I am a self-proclaimed steakhouse snob, so I have to keep it real: for the price, it was mid. But for a resort steakhouse, it was good. The rest of the food throughout the resort was WAAYYYY better than expected--even the poolside grill and the food you can order directly to your cabana. Everything was well-seasoned and cooked to perfection. The ribs they made at the poolside grill every day were FANTASTIC! The head of culinary at the resort, Mr. Germain, is definitely doing what needs to be done because the food was consistently impressive throughout the property. Now, the second-most important thing for most people: NIGHTLIFE. Personally, I came to relax, and the overall vibe of the resort definitely gives relaxation. However, they do have a nightclub called Egos, which stays open until 1 AM. I went once, but it wasn't really my music or my vibe. If you're looking for more of a nightlife scene, I would suggest heading into the city. BUTTTT... if you love a good pool party, make sure you hit the Moët Pool Party because BABYYYYYY... it was LIT! Overall, the resort exceeded my expectations. The service, food, atmosphere, and attention to detail made for an amazing experience, and I would absolutely consider coming back!

We recently stayed at this hotel for a week. Like most properties in Cancun, it is modern and…read morepacked with great amenities. However, what truly struck us both this time was the incredibly warm treatment we received. A hotel is only as great as its staff, and the team here is what makes it special. We booked a club-level oceanfront room, which included butler service. Our butler, Arturo, absolutely came through for us. He handled our restaurant and cabana reservations ahead of time and was instrumental in securing a late check-out on our final day. The dining at this all-inclusive is superb. For breakfast, Siete offers a decent buffet, and our waiter, Helvert, was incredibly kind and always took the time to chat with us. For dinner, DB was our top choice for elegant continental dining, complete with a live pianist. The manager, Susana, provided excellent service, the food was delicious, and the chef even came out to greet us. We also loved Hidden Gardens, a relaxed Asian-fusion spot with tasty food, impeccable service, and another welcome visit from the chef. During the sweltering day, the pool is the main draw. Lalo was always helpful in securing our requested cabana. They cost an extra $115 each time, but they are completely worth it to escape the intense sun. Our pool waitress, Marysol, befriended us and knew exactly what non-alcoholic drinks to bring us. My wife is a big coffee drinker, so we frequently stopped by the included Starbucks, where David the barista gave excellent service and loved chatting with me about World Cup soccer. Also, a big shoutout goes out to Lady and Daisy at the spa. They gave my wife and I heavenly massages. However, the absolute heart of the entire hotel is Marco, the extraordinary juicer at Siete! His positivity, jokes, and contagious smile drew a long line of people waiting for his blended drinks every morning. Thank you to everyone for making our trip so memorable!

This hotel was absolutely amazing from start to finish. Stayed here for an entire week and have…read morezero complaints. From the time we arrived with very simple check-in (no long lines like other resorts) to check out (again no long lines) to the staff taking care of us the entire trip leaving us not wanting for literally anything. The service and the kindness from the staff is a 10/10. Some don't like all inclusive resorts because the food is lacking but here, the food was amazing and there is something for everyone and bonus, room service is 24/7. The views were spectacular, the rooms are very modern and balance looking fresh, clean but also warm. The service at the beach was amazing. They came and checked on us the entire day and because we had a big party the service wasn't impacted. My only compliant is they don't have evening entertainment like many of the resorts, and there is only one food place that stays open late, however, room service is included in the all incisive. Great price/Great value/Great location. My go to resort moving forward when I'm in Cancun!

I booked my trip through Costco Travel and ended up getting an unbelievable deal, so I already…read morearrived feeling good -- and the resort definitely delivered. The staff is genuinely friendly, always smiling, and quick to help with anything. Casa Madre became my go‑to spot for breakfast. Tons of options, fresh food, and something for every mood. After that, I'd swing by the coffee shop, which surprised me in the best way. They don't have the fancy frappes or over-the-top drinks, but their "Special Coffee" (fresh coffee mixed with cinnamon and honey) is perfect. Simple, warm, and honestly better than anything blended. For lunch, the taco stand and the Mediterranean spot right next to it were both solid choices. The chicken was super soft and flavorful -- exactly what you want when you're grabbing something quick between pool time. Dinner was where the resort really shined. Delphini had an incredible ocean view that made the whole meal feel special. And the Japanese hibachi night was a blast -- great food, fun show, and it totally hit the spot. Overall, I loved my stay. Great value, great food, great people. Would absolutely come back.

We stayed here years and years ago and loved our trip to Mexico and this location, its absolutely…read moregorgeous. Initially our room was terrible, but they made it right and moved us, which ended up being a great experience overall. Their service is excellent, food options are good, lots of activities to do locally or tours, and overall a good all invlusive resorts. They pick you up from the airport too. Can't wait to return

Excellent staff & service! From the greetings received upon arrival to the prompt handling of our…read morebags yo our room to the nightly turn down of our bedding. These folks do it all and with a smile! All-inclusive resort located right on the beach. Heated pools, various restaurants, spacious rooms. Would definitely iteitbstay here again!

Just got back from our stay for our honeymoon at Secrets The Vine, that was from a Tuesday to…read moreSunday from April 28 to May 3. This place was INCREDIBLE! I have nothing but good things to say about this place for a all inclusive, ADULTS ONLY resort. The resort it self was clean, modern and flawless. The service and people working there was top notch, everyone made us feel like royalty. The food was so good, obviously some spots weren't perfect but 90% of the time we LOVED what we ate. Was full inclusive so we ate a ton and drank a lot! The pools were beautiful and lots of options having 4. From Tuesday to Thursday it was so easy to get a spot at the pool or beach, would show up at 11am and find a two chairs and umbrella no problem. Friday/Saturday it was a bit harder since it's the weekend so the pool area was packed by 1pm but went to the beach and again found two spots with umbrella no problem. Beach was solid for hotel zone, this area of Cancun is known for having bad seaweed but the resort did its best to keep it cleaned up. Was able to get in the water some days and not see the seaweed everywhere. We did a preferred booking so got room on a higher floor, exclusive quick check in, access to roof top pool and restaurant. So if you don't care about those things just do a regular room but the upstairs pool was incredible. This place is definitely a relaxing resort, not a ton to do at night but that's what we wanted for our honeymoon. Pool can be somewhat lively during the day with music, and performances but at night it's just casual bars, restaurants and what not. Everything dies down before 12. Did a spa day too and it was great, had a couples massage, full body scrub, and hydrotherapy circuit for two that costs $398. I recommend booking it when you arrive as they may have deals. It was a great experience overall, we would for sure come back 100%!!! Every single worker there was so nice and helpful. Did not have a single bad experience with anyone that worked there.

Guys please save your money and book your stay somewhere else . Worse resort I been to in my life…read morehorrible food horrible service . From the beginning we got here room was dirty we had to complain and get them to clean . The people who say this is a good resort clearly have not been to a good resort . At least go to one of the riu resorts. Secrets is not it. Food is horrible . Burned steaks . We had to leave the resort go to a restaurant to eat something good. Also on the beaches you get harassed every second to buy an excursion . Worse resort I been to in my life. Also my wife was pregnant we waited 25 mins to be seated and then the guy manager "Luis" in the steakhouse says I can't go in because I'm not wearing long pants. Great I understand and respect policy but why did you not tell me 25 mins ago when I came and checked in made my pregnant wife wait all that time to be denied. I will never return to this resort I will make sure none of my friends or anyone I know stay here take your money elsewhere . Also whatever you do if you do end up in this forsaken resort DO Not upgrade to preferred club the Infiniti pool is stupiddd and the alcohol is same as the other bars they just try to sell you on expensive alcochol by the bottle. They be like 4500 ... but in pesos .. in dollar 280 or something ... ripofff Anyone putting positive review for this resort clearly has not been to a decent resort and they do not know any better!

Relaxing Caribbean Escape…read more Oasis Beach is such a lovely spot in Cancún. The turquoise Caribbean water, soft sand, and ocean views make it easy to relax and forget about everything for a while. I really enjoyed sitting near the water and listening to the waves while feeling the sea breeze. It has that beautiful Caribbean atmosphere that makes you want to stay a little longer. The sunset was also gorgeous and made the experience even more special. A great place for a relaxing walk, some photos, swimming, or simply enjoying the ocean. Beautiful, peaceful, and definitely worth a visit when you're in Cancún.

I rarely leave negative reviews, but I feel like I need to warn others. I'm giving Grand Oasis…read moreCancún two stars, and those stars are solely because of Lorenzo and Carina. They were kind, attentive, and genuinely made our stay more enjoyable. Without them, this would have been a one-star review. The resort lures you in with the promise of an all-inclusive vacation, but the reality was incredibly disappointing. The food was some of the most unappetizing I've ever seen at a resort. Very little looked fresh or appetizing, and dining quickly became something we dreaded rather than enjoyed. The property itself is very dated. The rooms, common areas, and grounds all show significant wear, and many areas felt dirty or in need of repair. We even had cockroaches in our room. Air conditioning was either weak or nonexistent in many parts of the resort, making it uncomfortable to escape the heat. One thing they don't make clear when booking is that there are different resort access levels based on your wristband color. We had blue bracelets, while guests with black bracelets had access to noticeably nicer amenities and areas. It leaves standard guests feeling like second-class visitors. Cleanliness was another major issue. Guests frequently left trash around the property, and we were disturbed to learn on our last day that reusable cups were being rinsed in a brown sanitizing solution before being handed back out. If you stay here, bring your own insulated cup. My husband and I both came home sick with bad colds, and while I can't say what caused it, seeing the cup sanitation process certainly didn't inspire confidence. Another disappointment was the atmosphere. All of the pool bars closed by 6:00 p.m., and by around 11:00 p.m. the resort felt completely dead. Aside from the spring break crowd, there wasn't much energy or entertainment. Overall, this resort feels like it's surviving on its spring break reputation rather than investing in the guest experience. Between the poor food, outdated facilities, cleanliness concerns, uncomfortable rooms, and confusing tiered access system, I would never recommend Grand Oasis Cancún. Save your money and book elsewhere

This was my first time staying at a Hard Rock Hotel and will likely be my last…read more For a brand built on rock music, big personality, cool guitars, it seemed like a good vibe, but overall, this hotel fails to shine through its age and mustiness. Hard Rock Cancun feels more like a faded backstage pass. *AMBIANCE* The hotel is noticeably dated--worn furniture, tired decor, and not well kept. In some guest hallways and rooms, you are hit with a strong MILDEW / MOLD smell the second you walk in, which was an instant red flag and made it hard to appreciate anything else. We had to switch rooms after the first night from the smell which gave me a headache. We also noticed condensation leaking from the AC, broken furniture, cracks in the walls, etc. Now the best part was probably the beautiful beachfront location, large pool facility and getting to see the oceanfront view. *FOOD* If you want to eat dinner at the themed restaurants (Hibachi, Italian, Steakhouse, Seafood), you have to reserve a time slot on their app. The app was quite glitchy. The food had its moments, but overall, it felt like the chefs were playing a game of culinary roulette. Some dishes were good enough to make me hopeful, while others made me question every life choice that led me to that buffet tray. I would say the best spot was the pizzeria, it was fresh, though pies were gone in seconds once they came out from the oven. *SERVICE* Upon instantly checking in, you feel like you are herded like cattle by being passed onto their concierge that tries to sneak in a timeshare presentation. That said, service at this hotel felt more reactive than proactive. Overall, for a 5-star hotel, it certainly felt a lot lower than that. If you're looking for a clean stay with 5-star service, I'd probably look elsewhere.

We stayed for 5 days and overall it was manageable (our room smell musty and damp)…read more What was most disappointing was that the pool was closed at 1:00 PM for maintenance. More than 3 hours later, it was still closed. Considering this is an all-inclusive resort and quite expensive, this was a major downside for us. Pool maintenance is important, but guests should not lose access to such a key amenity during peak hours. The pool should be properly maintained on a regular basis to avoid extended closures. Unfortunately, this significantly affected our experience, and because of these issues, we would not return.

Hyatt all inclusive locations, specifically the Hyatt Zilara are amazing. Total adults only…read morerelaxation. They do need to add some non motorized water activities for those of us not interested in spa activities.

Met amazing ppl!! Very clean!! There's a stench idk from where maybe all the seaweed?…read morePros: very hot water, plumbing on point!!! Housekeeping 100 The staff is very helpful!!! I wish I could think of everyone's name Oscar, Michelle!! The only thing I didn't care for us that the buffet only open for dinner Saturdays only the manager did get us into the hibachi that night!! The music at the poolside was trash maybe a request hour?? Idk- if you're looking for a party vibe skip this all inclusive adult Hyatt everything was dead by 4 everyday I did get to see several we'd done day I seen 4 so beautiful!!! No night activities except one evening they had a silent DJ during the day they had a few activities I did participate in bingo and some crafts!!! Tbh I shouldn't even be complaining I'm blessed I can go all over the world vacationing I'm in good health good job car and house going to these places seeing the workers everyday and night wearing different hats throughout the day smiling never complaining just makes me even more grateful but yeah Zilara was beautiful boring I'll never go back!!!

My husband and I celebrated our 20-year anniversary at Paradisus Cancun in April 2026, and we had a…read morewonderful experience. The resort had recently reopened after renovations, and everything felt fresh, modern, and very clean. The beach was beautiful, the pools were relaxing, and the grounds were well maintained. The highlight of our stay was the staff. Everyone was friendly, helpful, and genuinely seemed to care about making our vacation special. A special thank you to Chris, our Reserve Concierge, who went above and beyond throughout our stay. If you're considering upgrading to The Reserve Adults Only section, I highly recommend it. The concierge service, exclusive lounge, premium drinks, coffee bar, adults-only dining, and Bali beds were well worth it. The resort offers several dining options, including steak, seafood, Japanese cuisine, and a buffet. While the food wasn't our favorite part of the trip, breakfast was excellent and there was plenty of variety. We especially enjoyed the live saxophone music during breakfast, the beautiful beach, and the peaceful gym each morning. Overall, we had an amazing anniversary trip and would gladly return to Paradisus Cancun in the future.

We just came back home yesterday, April 11, 2026 from Paradis in Cancun. We have been chasing that…read morefeel from our first time but unfortunately I can't say that we ever got that same experience. The location of the hotel is perfect. The beach is beautiful. The service is excellent. The rooms are OK but there's some bumps in the road. Our first day with our check-in was a little bit complicated and the restaurant that we went to that evening was terrible. It's called Vibre. We went to the Italian restaurant, Capella, and because we had the reserve option. We also tried. Both of these restaurants were excellent. The bartenders outside were excellent Raymundo by aqua was wonderful. The bartenders at the adult side pool were also great. The service by the pools is lackluster in the general areas. In the past, we used to be able to order snacks and they would be delivered to us in the general area but now that option is only available at the reserve. If you do not have children, I highly recommend paying extra and staying on the adults only side. I don't know if we will visit Paradis again. It's not what it used to be many years ago.