I recently transferred to this office from Altamed Medical Group in West Covina. I feel that I am…read morebeing neglected and office appointments are becoming almost impossible (2 months wait). My first visit was a Physical Check Up and it only took 3 weeks. Dr. Rosina Chen was very pleasant to talk to and carefully listens to everything. She got me several referrals along with an order for a complete blood work. I have a feeling my health will be perfect by the end of this year.

A physical is 170 and papers signed additional $35 for a…read moreoffice visit is insane! Morelia medical in El Monte does this for $50 total...

Good doctor, there are nice people work there they take care all my health issues and they are very…read moreresponsible, reliable

This Doctor's office is absolutely so frustrating to work with. Buckle in. Get ready for this…read morerollercoaster. First, they have a Nurse practitioner and also Dr. Ho who my dad saw probably twice the ten times he went to visit this office. The first day we went to the office, we had brought all the medicine my dad was taking. But I told the NP that he still had enough medicine so they did not need to refill it right away and that if we needed a refill we could have the pharamacy contact the doctor's office and she said, okay sounds good. By the time my dad needed to get a refill. The pharmacy contacted me telling me that the Doctor's office would not respond to them. Okay no problem, I called the Doctor's Office. They told me that they would check for me and have the doctor send it in later. Except, by the next day there was no refill. The doctor's office never sent the prescription. Okay. Let me call again. Now they want my dad to go in. New Doctor's office, maybe they missed something. We brought all my dad's medicine again just in case. A couple weeks later. My dad needed a refill on a different medication. But the pharmacist said that the doctor's office denied the refill. I call the doctor's office again. Okay, they will refill it. Next day. No refill. Okay. Let me call again. At this point, they always say that they will see what's going on and call me back. But they NEVER do. I have to call back the next day. I am patient with them because I know how hectic it can be at a doctor's office. But I always have to re-explain that my dad needs refills. That I called the day before and that they are rejecting the requests to refill, there is absolutely no communication here. This happens almost every two months since we started going in the beginning of the year! The last couple of visits was what got me so upset. They once again denied a refill. So I called the office to ask them if he could get a refill. They said sure. Benefit of the doubt. Next day? No refill. Surprise? My dad at this point was feeling dizzy and his blood pressure was unsteady. At this point my dad was running low on three medications. I brought him to the office where they rudely asked us why we were there. I told her that he needs a refill for a medication. She told us that we needed to make an appointment for that because they don't do walk ins for that. So I asked her then what is my dad suppose to do? He doesn't have any more medicine. So finally she tells me she will look into it for me. She asks me for the medications name but abruptly cuts me off. She tells me "it says you still have refills for this medication" Me - "okay but the pharmacist is telling me that there is no refill. I wouldn't be doing here if he had his medicine and if you guys aren't communicating with them" Nurse - "Okay, let me print it for you" She hands me the prescription.. for the wrong medicine.. Me - "This isn't the right medication. Can I show you on the app where it also tells you that you guys denied the request for refill?" So when she prints out the prescription and she comes around to me and puts the paper to my face aggressively pointing. Nurse - "See you still have more refills until - oh it says you have no more refills.. That's weird let me find out what happened for you." As if that wasn't what I was trying to have them figure out this whole time.. So she flags the NP and they talk for a couple minutes and then she comes up to me and she says "Okay we'll send it to the pharmacist for you" But I asked her what about the two other medications? She tells me, "We didn't prescribe those to you. We don't have it on file" What the h*ll is going on in this office. We literally came in here at least twice to have them document our medication. So whatever I make an appointment to get a refill for his other meds. Everything should be good now right? WRONG. Not even a month later, they deny a refill for the same prescription. Why?!??! I call them again and they tell me that we have to go in again but it hasn't even been a month since his last appointment? They said the doctor wants to see him to talk about this xray and blood work that he did a a couple months ago. When we went to the appointment three weeks ago. We already got the results for the blood work. The xray was talked about MONTHS ago. What is the need for us to come in again?! So they told us they would handle it. But NOPE. We had to go AGAIN. When we finally saw the NP for our appointment she told us "you know you can just call for a refill right?" I. WISH. WE. COULD. I didn't say anything to her because I had already decided to find another office but due to insurance since he already visited the doctor that month I couldn't immediately change. Seriously. What is going on in this office. Can't even handle a simple refill. Avoid this doctor's office at all cost.

Dr. Truong is an outstanding Doctor. She truly cares about her patients and takes time to listen…read moreand truly care about your health. I referred my whole family to Dr. Truong. Office staff is also amazing and has GREAT customer service skills.

We switched to Dr Chang from a referral from a friend who works for Optum on the management side…read more Our past physician was getting older and we wanted a younger doc and he fit the bill!!

dr. ngo is always so attentive during my visits…read more getting authorizations is super efficient and his staff always deliver the best customer service as well.

I've been trying to get an ENT authorization for my child, and unfortunately, my experience with…read morethe front desk has been extremely frustrating. I was told that Linda is the only person who handles this type of paperwork and that she is usually available in the mornings. I have called several days in a row, including right after the office opened, but every time I ask for her, I'm told she is busy or unavailable. I have also been told that someone would call me back with an update, but I never received a call. I completely understand that medical offices get busy, and I'm not expecting someone to drop everything for me. However, it shouldn't take days of repeated phone calls just to get a simple update about whether an authorization can be processed. Even a one-minute conversation or a return call would be appreciated. What makes this more disappointing is that the doctors here have been very nice, and I have no complaints about them. My frustration is specifically with the front desk and the lack of communication and follow-through. I feel that the front desk staff could benefit from better training on how to communicate with patients and resolve issues instead of repeatedly telling people to call back. As a working parent, my time matters too. If the clinic cannot handle the authorization or cannot accept my child as a patient, I would rather be told directly so I can find another provider instead of spending days calling and waiting for a response that never comes. I hope management takes this feedback seriously because good doctors deserve a front office that provides the same level of care and professionalism.

Today . I came to see the doctor Trang . She has more care for patient and talking very nicely with…read morethe patient, explaining everything u want to know . I'm very happy to give her 5 star and I will see her again .

This is my third visit with dr luu he is very nice, friendly towards me. I know i will be taken of…read morewhen i go see him.

COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the building and it is very small. The lot does get full quickly, so you may have to find some street parking, but that shouldn't be an issue. Establishment: The establishment itself is very clean, neat, tidy, small, and organized. They recently moved to a new location, and I love everything except the parking lot because it's so small. A nice upgrade in office space. Yay! Staff: The staff here are very friendly, kind, warm, welcoming, and helpful. They accept both cash and credit cards. There is no credit card minimum. Dr. Jen, as always, is very professional, compassionate, empathetic, and knowledgeable. He doesn't rush, and he truly listens to his patients. I love that he isn't dismissive at all. My favorite doctor as an adult.

My first time here. And honestly I hadn't gone to a doctor for a check-up since the start of the…read morepandemic and had been putting it off for some time since I felt fine, but finally decided it was time before I was way overdue for one. And dare I say it was a very pleasant visit to Dr. Jen's office for the most part... compared to other doctor visits I've been to, going to Dr. Jen definitely won't be daunting compared to others I've been to. My first impression of the place was already a good start, with a very friendly staff and I appreciate that this place seems to keep things in order where I seemed to be the only patient in the office at the time (which is great for the pandemic situation). Dr. Jen was very thorough in my check-up and I specifically came here to also get a pap smear all at once. Very professional throughout, including his female staff member. The pap smear wasn't all that bad (granted my body wasn't cooperating for part of it but that's not his fault) and he made sure I was comfortable the whole time too. Logistics-wise, it was about 3 months out from when I made my appointment call, but I was ok with it since I didn't have an urgent reason. Office itself is in a good location. It's on the 3rd floor and you can find the entrance to the elevators next to the pharmacy. Bonus for the lab being downstairs if you need to get your blood drawn in the future after the doctor's visit, so it's nice that everything you need is in one location. There's free parking around the building and I didn't have trouble snagging a spot on a Friday afternoon.

I had a Telehealth Appointment with the El Monte Team a few days ago and had a positive and…read morethoroughly satisfying experience thanks to the highly professional and sincerely caring culture of the Staff Members! The Receptionist who checked me in was very sweet and cheerfully caring, and communicated with a clear and organized finesse that made the whole experience feel pleasantly comfortable. Dr. Hu was very nice and mindfully present in explaining to me the lab reports he was preparing for my upcoming blood work tests for my annual physical, and listened politely with considerate compassion when I asked him for assistance in drafting a note to help me get a temporary leave of absence for work to focus on recovering my mental and physical health after years of brutal burnout. The Totalcare Team helped me organize my paperwork neatly and sent them over to me through email quickly just as they promised! I was so impressed by the enthusiastically positive and caring attitudes and terrific Communication etiquette, keep up the good work!

Overall, I would recommend this place if you have straightforward insurance however, the billing…read morecan get kind of messy when you have a high deductible insurance and not everything is covered. Pros: the hours, weekend availability and free parking. Great staff always answers calls very responsive. Only seen the PA, and all were great. Cons: never seen a doctor. Billing is not consistent and incorrect.

Dr. Hong is an amazing Doctor. Talking to patients in her waiting room is just the tip of reality…read more Pregnant moms from pregnancy to birth rave about her care, professionalism and manor. She began seeing my wife in May 2025 after she suffered for years and underwent numerous scans and procedures across many cities, specialists and doctors. Dr. Hong was both diligent and proactive after locating a growth. Following a positive carcinoma biopsy, Dr. Hong ensured my wife was assigned and treated by one of the best surgeons in the field, (Dr. Pham of USC Keck). We were blessed to find this amazing doctor and we will always be greatful for her amazing response.

The front desk screwed us over on appointment time changes. Got a call about a week ago before the…read morescheduled appointment and said the doctor will have a procedure earlier on that day so will have to move our appointment from 2:30pm to 3:15pm. When we arrived on time, we were not called before other parties that arrived later than us. It turned out they didn't update our appointment time in their system and considered us late. No apologies and no attempt to correct the matter which resulted in 1.5 hours delay of our rescheduled appointment time. Lame excuses and lie about maternal patients having priority, which is more like they don't want to do anything to rectify the issue that they created.

Honestly, I'm not sure what the other reviews were about. The front staff has always been super…read morefriendly, helpful, and welcoming every time I've come in. They're easy to talk to and make the whole experience comfortable. Dr. Han has also been great, super chill, professional, and genuinely seems to care about his patients. He's been looking out for me ever since I've been coming here.

Highly recommend Dr. JoAnn and Cuc! I have been seeing them for years. Both are knowledgeable and…read moretakes the time to answer my questions. The front desk, especially Karen is easy to reach and super helpful! It is convenient to book appointments by calling the office.

Stay far away from Dr. Peter Chi. If you value your life and health, you need to avoid this doctor…read moreat all cause. He is unfit to be a doctor, bad temper, hardly there since he's using nurses or medical student with little or no experiences to act for him most of the time since he's hardly in the office. This so call doctor is a phony with bad attitude, poor communication skill and terrible temperament. This so call doctor has no clue on healing/helping patient recover. Take my advice if you value your life, don't even bother.

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All…read morepatients are expected to wear a mask too. The staff also wears gloves. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are also sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They do not allow pets in their establishment. Parking: The parking lot for this establishment is non existent. You will have to park on the street. However, I discovered a public parking lot right next to their establishment. Just park there or park on the street. Staff: The office is very clean, neat, and tidy. The staff here are very RUDE, UNPROFESSIONAL, and JERKS. While waiting in the waiting room, you can actually hear the doctor chastise his patients. Red flag #1. Then, while I was waiting in the waiting room, someone came in and asked the doctor to sign some documents. The doctor came out and demanded that the patient pay him first before signing anything. Red flag #2. This doctor is hella money hungry and doesn't give a single flying f*** about his patients. How the hell did he make it as a doctor?!?! Finally, when it was my turn, the doctor only saw me for 7 minutes. He brushed off all of my concerns as me "over thinking" things and ushered me out the door. What an a**hat. Red flag #3. Never coming back again. Also, his receptionist is very impatient and aggressive. Has a fricken sassy AF attitude and tone. Red flag #4. AVOID THIS PLACE! They accept both cash and credit cards. There is no credit card minimum.