First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

It'll be my first time traveling overseas as an adult (meaning my parents aren't going with me) and…read moreso I was stressed about the whole visa situation. Simone & her team at AV Travel made everything so easy and smooth for us. It took about a week for us to get our visas! Definitely recommend for your travel needs. The only downside is that they close pretty early on Saturdays & are completely closed on Sundays

Very poor customer service call. Asked about lowest price from LAX to Hà Nội and quoted me $1200…read more Asked if there is anything lower and immediate brief response was just call another travel agency. Asked why another one I called was only $980 and is a well known airline and response was brief and the same as if they don't even want your business.

Great travel service. Janet helped my parents fly to Vietnam and back safely and with no issues…read more Would recommend their service!

They are the worst service and personality I have ever encountered. They screwed up the ticket for…read moremy under-age sister, who was forced to shell out $2,300 for a crappy economy ticket on a last-minute flight back to the USA at the VN airport. They denied any wrongdoing and accused my mom of using a VN passport for my sister, even though she had a valid visa that they had sold her with their shady business. And my sister checked-in by visa. They disregarded the evidence that my mom presented and screamed at her like lunatics in front of everyone. They even had the nerve to call the police and lie that she was causing trouble for their business. Hệ thống phục vụ khách hàng rất tệ, vô văn hóa khi chỉ tay nạt khách, phủi bỏ trách nhiệm khi book vé sai cho khách. Kiều bào mình sợ book online không an toàn nên mới cần những dịch vụ bán vé để giúp đỡ, vậy mà làm ăn không tử tế còn cãi cùn cãi cố, tới khi đuối lý thì kiếm chuyện đổ lỗi cho khách. Muốn đổ cho khách thì bước ra khỏi máy để khách tự vô ngồi book vé luôn đi. Làm sai không 1 lời xin lỗi, cứ kì kèo gia hạn đợi giải quyết. Người nhà mình tới khiếu nại họ cố cãi cho bằng được dù nhà mình có giấy tờ bằng chứng rõ ràng, sau đó họ còn gọi cảnh sát tới đuổi đi nữa. "Tôi không giải quyết cho cô, cô muốn thì đi kiện đi." Ai đời chủ đại lý mà ăn nói vậy không mọi người, tồi tệ thật sự. Thất vọng vì thấy lòng người và trách nhiệm con người quá bạt bẽo.

Got our visa done here for Vietnam. Very straight forward, staff was professional. She texted me…read morewith confirmation and followed up with documents. Once she received all documents, our Visas were ready in one day. We did choose the non attached separate Visa and it was a 5-year Visa. Cost $70. Only downside is that they don't do single entry Visa, so not convenient to use if you aren't eligible for 5-year Visa.

My experience with Jasmine/Le's Travel "services" (or lack thereof) was nothing short of terrible,…read morefrustrating, and stressful. We had high expectations based on the assurances you provided, but everything went wrong from the moment we landed in Ho Chi Minh City. First, the $25/person charge Jasmine imposed on us to expedite our E-Visas for Vietnam was completely unnecessary, especially considering one e-visa had already been approved long before you even attempted to expedite it. I also trusted your assurance that my e-visa would be approved in time, as you claimed you had connections in customs to expedite the process. Unfortunately, this wasn't the case. When we arrived, your "agent" submitted my paperwork to customs, and after an hour of scrutiny, I was told that I should not have applied for a VISA ON ARRIVAL because I had already submitted an e-visa application that was in progress. The customs officer scolded me and said that was against their rules. Jasmine never mentioned this crucial rule to me and proceeded to still charge me an exorbitant amount for invalid visa on arrival. Had I known about it this rule, I would have never agreed to pay Jasmine for the visa on arrival since it was clearly against Vietnam's entry rules. The customs officer was extremely frustrated, and your "agent" was completely unaware of my visa situation. He received no detail information from Jasmine. He didn't know Jasmine's name/Le's Travel or that I had applied for an e-visa prior to my arrival in HCM. I was left in a highly stressful limbo in customs security for multiple hours with no clear answers. I was then presented with two unacceptable options: stay at the airport overnight in uncertainty (there was no sleeping allowed in the airport), or buy expensive return tickets back home to the US. During this entire ordeal, Jasmine or Le's Travel was completely unreachable in any way. This was the outcome after spending $275 via Zelle for your "services" that were guaranteed to ensure a smooth entry into Vietnam. Only after my boyfriend's intervention and convincing talk with customs was I finally granted entry into the country. Overall, we were lied to, misled and taken advantage of by Jasmine and her company Le's Travel. We paid for services that were poorly managed and, frankly, delivered no value. In reality Jasmine's actions could have gotten us detained and forced to be sent back to America under duress. If Jasmine had been upfront about the potential issues with my e-visa, we would have never paid for the additional services and would have postponed the trip until my legitimate e-visa was processed. This experience has left us extremely disappointed and upset.

Just got my scan from daily live scan. Customer service was great. I've done a lot of these skins…read morethroughout my life and this is by far the best customer service I've ever received. Thank you so much for your help. I appreciate you.

Mr. Mahdavi is a true life saver and angel in disguise. I drove all over town looking for a live…read morescan and every single place was closed or weren't able to do it. Thankfully Mr. Mahdavi was open and generous enough to print me the copies I needed. He's the only guy I'd trust with my live scan!

If there was a 0 star rating I would've chose it instead!…read moreBad customer service and expensive processing fees and they can't even let us know the correct flight that they booked for us. AND THEN AGRESSIVELY LIED saying that the said booked flight got cancelled and that why the reason why everyone on the flight was moved to a different flight last minute, this lie was confirmed by the airline company (STARLUX). It would have been easier to deal with this if the distance difference was not from HA NOI TO SAIGON, it left us all scrambling last minute. DO NOT GO HERE!!!!!!

Very DISHONET! DO NOT GO TO THIS LOCATION! I have to admit that it was my fault for not checking my…read moreVisa's expiration date carefully before I came in to renew. I looked at an older card. There were Two Visas attached to my passport. So I paid for another Visa (3 years $70). When I picked it up, I noticed that it expires in 2028, attached to my OLD Visa, which expires 2029. I am certain that as an experienced Visa application processor, Mr. T. Nguyen would have caught this and contact me BUT NO, he processed my application and took my money. I would not have been so upset if the new expiration date had been for 2030. I feel like I wasted time and money. DO NOT GO TO THIS LOCATION!

My husband and I are planning a trip to Bath, England for my daughter's wedding and Athens, Greece…read morefor early anniversary present!! It's our first trip to Europe so we decided to try a travel agent and I am so glad we did!!!! We were helped by Netina MoeMoe! OMGEEEEEEEEEE WHAT A BEAUTIFUL HUMAN!!!!!!!!!!!! Netina is friendly, personable, very knowledgeable, experienced and very Efficient!!!!!! First time using a Travel Agent and Netina made our experience SOOOOO PLEASURE-ABLE and I'm HAPPY I can now say I have a Travel Agent and BEST PART, even though we're moving out of the State of California next month, she will continue to be our Agent-WOO! HOO! Mrs. Netina Glenn & I THANK YOU FROM THE BOTTOM OF OUR HEARTS FOR YOUR BEAUTIFUL PERSONALITY AND WORK ETHIC!!!!! We also got a wonderful surprise at the end as a FREE GIFT! A 3pc luggage set and color is called in "living coral "! It was our lucky day cause shipment came in yesterday and we were the first customers to receive one:-) Thank you AAA!!

Standard average customer service from front check-in desk employee. Super fast service within…read moreminutes of checking in to pay my car registration. Only issue this visit was the CC system was down, so I had to drive across the street and get cash from the ATM and come back and check-in & wait a 2nd time. But still was very quick. Plenty of seats in the waiting area.

Great customer service and follow up. Helped me get my visa in just 1- week. Definitely will come…read moreback.

Josephine, very Knowledgeable & Polite, Most of all very…read moreEfficient & Quick in getting you in & Out, I would rate timeline with A+.Viva Travel & Tour. From our Experience, Ken Tasaka & Lai Nguyen.

Tôi ít review Yelp nhưng hôm nay nhận được hội chiếu Vietnam thật là bất ngờ với thời gian lam…read moregiấy tờ nhanh nhất có thể chưa tới 2 tháng trong khi co thể mất đến 1 năm hoặc lâu hơn. Tôi cảm ơn chị Hằng & VietFly đầ tận tâm hết sức giúp đỡ những giấy tờ cần thiết cho mau chóngi ước gì tôi có thể cho điểm 10

Exceptional service, unbeatable price. VietFly Travel & Services accommodates our Asia trip in…read more2025. Will use their travel services again, again and again. +

Marianne assisted me in getting tickets for my parents trip to Manila, Philippines. Marianne…read moreextremely professional and pleasant to work with. It made our experience worthwhile in using a travel agency for the first time. I highly recommend using them.