If you are looking for a great travel agent for planning ant type of trip/vacation and are looking for someone to help you get the most out of it, you should seek out Jerri Adair-Williams at the Travel Store in Irvine. She is very knowledgeable and can help advise you from the beginning to the end. Jerri has now assisted us on 3 Disney Cruise vacations by recommending various excursions, places to stay and arranging ground transportation. Thank you, Jerri, for being there for all 10 of us and taking the worry out of traveling, especially during these trying times. You are the BEST! read more

TravelStore Irvine - Travel Agents Near Me - Irvine, California

Sue Shelby arranged for us a fantastic trip to see European Christmas Markets. From her pre and post trip recommendations to suggesting a Uniworld River cruise, Sue was incredibly helpful. Everything ran smoothly and was spot on. We appreciated Sue so much and can't wait to use her as our travel agent for our next trip. read more

Recently used Collette to arrange a multi-city Europe trip. She helped with flights, tours, hotels and ground transportation. Everything was perfect. read more

Jerri Adair-Williams has booked several of our family vacations and made us feel like at ease knowing that everything is handled and we don't have to worry about anything. Our last trip was just perfect and we all had a blast and can't wait for the next one. Thanks Jerri!! read more

As someone who normally chooses to go through sites such as Expedia and other travel related locations, I'm basing this review on four criteria. The vacation I went to was almost six months ago, and decided to wait before posting this to ensure my review was not full of vitriol or unnecessary frustration. BACKGROUND: My girlfriend and I were discussing on going to Peru and was slowly discussing this in public (specifically mutual gym) where one of your travelstore representatives, Veronica, overheard our plans. She inquired my girlfriend to price out the quote for her as she was planning to do this herself. As a favor, she decided to provide information to Veronica and use the services provided by TravelStore's resources. 1. Pre-trip organization - My girlfriend provided locations (including pictures, photos, websites she used to research) as well as required dates of when she could go. She also included times where she could not visit (due to major family obligations.) We find out that the information my girlfriend provided was used to make a presentation to our mutual friends who were 'interested' in also going. Also we find out that the times she suggested directly CONFLICTED with the times we could not go. As a result, the travelstore resources we wanted to use were moot as our times conflicted with Veronica's time for her vacation group. Most of the communication was initially between email, where communication, at times, was vague and or confusing. This led to a lot of follow up questions and redirection, most of which was very frustrating. This included incorrect names on reservations, passport submissions, and a lot of corrections; something that clients should not be concerned about when booking a trip. During this time, there was also a change of agents, which even made it more confusing as that person wasn't initially part of the preliminary booking. Furthermore, this included very curt and unprofessional responses (e.g. "It's in the email down conversation, don't your remember?") Because of this, we requested a teleconference to ensure every itinerary on the trip was explained on the same page (more on this.) In summary, most of the months leading to the trip was very stress inducing and not very helpful. 2. During trip organization - We had a number of confusing issues with the plane as our agent, either placed names in the wrong field for reservations (which made it difficult for us to check-in properly) or failed to mention if there were changes in flights (which also made it difficult to deal with airline issues.) Another issue was the failure to disclose additional fees prior to the trip. One example, was finding out that entry tickets to one of the ruins (a total of four) required ADDITIONAL purchase of tickets prior to entry. Unbeknownst to us, we found that our purchase of a tour didn't include that purchase of tickets. As a result, had to email our agent what was the problem, which she promptly replied, "it's in the FINE PRINT," even though the communication with the itinerary from point number one wasn't emphasized during that time. As a result, I ended up arguing with our agent instead of enjoying the ruins. Another example was failure to inform us of changes in hotels. We were in Aguas Calientes, walking to our hotel and the agent mentioned to us that there's no reservation for that hotel and it's been changed to another hotel someplace else. They mentioned that they "contacted our travel agent, but ended up being a busy signal." 3. Post trip followup and prices - Simply, there was none, for either aspect. Once the trip finished, there was no follow up on how the trip went, what could have been better, etc. This meant that the agents were only interested in collecting the service fee and not their clients. In regards to prices, they were THE SAME PRICES if we chose to do it ourselves. No added incentives. Furthermore, we were informed by mutual friends that Veronica dissuaded a number of people to travel with us and instead with her date (probably to take advantage of travelstore incentives and have their trip cheaper than ours.) In other words, if you choose travelstore, don't look for great service if you're not part of their travel date. 4. Overall - If you trying to find a stress free method in traveling without worrying about reservations, places to stay, additional fees that weren't discussed, as well as paying an agent fee on top of that, I would STRONGLY advise against travelstore, and go some where else. Anything would have been better than this, including doing it yourself. 0.0/10 read more

Flawless! Debbie booked our honeymoon. Two weeks in Tahiti; Round trip from LA, 3 different islands, two resorts and a boutique cruise. We were demanding yet every segment was flawless! Every transfer was there! Never a hitch! She was also able to get us upgrades and meals thrown in...wow, what a $ saver! Meals are quite pricey. Thank you for a stress-free, fabulous honeymoon. We'll be calling on you again...for sure! read more

i have contacted Debbie R. multiple times and have referred her to several of my friends. Each time, she has found the best pricing and packages for myself and friends. My wife and I went to Moorea/Bora Bora for our honeymoon back in 2011 and she still speaks about it often and wants to go back. It was a beautiful 2 island package and we could not have been happier with the trip. The complimentary dinners came in VERY handy since it's not cheap to eat there. More recently Debbie helped me book travel specifics to Hawaii. We unfortunately had to cancel due to unforeseen circumstances, but she was able to get a full refund back for us with very little difficulty. I will continue to call Debbie in the future for help when the urge to travel comes up again. read more

Recently a friend recommended Debbie R. for our vacation to Mayakoba, Mexico. She truly impressed us! She handled everything from the Hotel down to the private car service to the hotel from the Airport. The hotel recommendation was spot on. It was amazing and thanks to Debbie's tips like joining the hotels Presidents club we were able to upgrade & get a birthday surprise for my husband! She went the extra mile for us and made my husbands birthday the best yet! We can't thank her and the Travel Store enough. We will definitely use them again in the near future. read more

Jerri at the travel store helped me plan a dream trip to Paris and London with my daughter. She listened to our requests and met our needs with the help of local travel agencies in Paris and England. We had private pick up and drop offs at every train station and airport and our trip was smooth and wonderful. We added Salisbury, Stonehenge and Bath, then back to London. All our hotels included breakfast and were top notch accommodations. She was always available to help us and kept the price reasonable. Thank you Jerri, we will call you again the next time we travel. read more

Jerri Adair-Williams at TravelStore has been absolutely amazing! Our wedding, honey moon, and anniversary have all been booked with her. She goes above and beyond is so may ways. Form start to finish she has been there to offer her service and helps every step of the way. She's so easy to work with and communicates with you every step of the way. She recently helped me plan a surprise 10 year wedding anniversary trip for my wife and 2 daughters, every detail was covered so that it was a totally hassle free trip that my girls will remember forever. read more

Jerri Adair, you're simply the BEST travel agent!!! We just completed a successful 3 weeks cruise planned by our wonderful travel agent, Jerri Adair! Thank you Jerri for you extra effort in handling all the details of the cruise and make all our cruises perfect and enjoyable. Thanks again! Talk to you soon about out next vacation. :D read more

My Bf and I were in the market for a romantic get away and the customer service was horrible. I would not recommend them to my worst enemy.

TravelStore in Irvine deserves 5 stars. My husband and I were planning a trip to Europe to celebrate our 5th anniversary. We didn't know where to start as this is our first time traveling overseas. Veronica K. went above and beyond for us. She is patient, professional and knowledgeable. Would definitely recommend her to friends and family! read more

With our honeymoon coming up, my husband and I knew we would need some help from a Travel Agent. We have been so busy planning the reception, we didn't want to spend a whole lot of time researching different hotels, airfare, things to do, etc. for our honeymoon. A friend of mine referred me to Holly Deatrick with Travel Store. Let me tell you, she has been the biggest help! With our reception in October, we want to honeymoon in New England during the Fall Foliage. We've never been to New England, so we have no idea where to stay. All I had to do was tell Holly things we're interested in doing while back there, how many nights we can stay, and what our budget was. She took the rest from there. She booked our airfare out of Long Beach, which is way more convenient for us than LAX. Once that was done, she bombarded me with hotels to check out. She then reserved our car for the trip, and even sent me a map of the route we will be taking from start to finish. Now I don't have to check out mapquest for myself! Holly is definitely as good as it gets, I would highly recommend her should anyone out there need an excellent Travel Agent. And the best part, we didn't have to pay a dime. Her cost was worked in to the cost of our trip, which came in way under our budget, by the way. We have been so pleased, we will always contact her for our travel needs from now on. read more

We have used Eva for years and we travel a great deal. She is highly informed, extremely attentive, listens carefully to what kind of experience we want -- and she's always spot on. Eva makes you a priority, returns calls promptly, and is a total pleasure to work with. read more

My girlfriend and I recently booked a trip through TravelStore in Irvine. We couldn't be happier with the experience. Debbie Russ did everything she could to make sure that our package was well priced and had a great add-ons and upgrades. She went out of her way to make sure that our package was everything she promised and more. I have and will continue to recommend their service to friends. read more

Five stars for Cathy Udovch of the Travel Store. She helped us put together a fantastic family vacation in Alaska, including multiple air and hotel itineraries for family members convening from all over the country and arranging a wonderful yacht charter. She was well-organized, prompt, courteous and friendly. read more

Long story short...Katy Kennedy with TravelStore is a ROCKSTAR! In late January, My fiancé and I decided that we "wanted to go to Costa Rica in April". We had no clue about who, what, where, why or HOW we would pull this off with our busy work schedules. We were referred through a friend of a friend to Katy at TravelStore. We received an email from my parents acquaintance who we've never met, with his experience with Katy and his own trip in Costa Rica. After a quick 30 minute call with Katy, we got straight down to business. I ONLY told her "We'd like to go to Costa Rica for 10 days in April. Matt wants some adventure. I'd like more surf & sun. Oh, and I've heard about this Nosara place that sounds pretty awesome! With just that blank sentence, she instantly gave us great advice on 3 locations to stay, activities, private drivers and she sent over a personal itinerary ASAP. Matt & I looked it over and said "THIS IS EXACTLY WHAT WE WANT!" Katy is that good! We gave her very little to work with and she instantly came up with the PERFECT vacation. We went waterfall repelling and zip-lining through the jungles of Arenal. Surfed our brains out in Nosara and enjoyed 36 hours on Tamarindo Beach. I cannot stress enough that EVERY single location, adventure package, hotels, personal driver, airline and recommended restaurants were perfect. We felt so safe & sincerely cared for by only Katy and the TravelStore. Matt and I are so thankful for the random referral to Katy Kennedy. We will never plan a trip again without her or the TravelStore. We have referred her to friends, family and are planning to have her help us with our Honeymoon to Europe next Spring! read more

I would not recommend using this travel agency. They state that they don't charge you any fees but they do. Hotel was not what was promised and experienced so many difficulties trying to check in on air plane and in hotel. I could've booked this myself and had less of a headache. read more

I called to inquire about a honeymoon package. After I said my budget. I rhetorically asked if it was possible. She said no. I was sort of shocked at her blunt response. So I asked, "oh it's not possible"? She again said, "no it's not possible". My budget wasn't that low but I felt like shit and just said thanks and hung up. I might be a little sensitive and stressed right now. But that was so rude. If you do your job right you can accommodate. Guess I'll check out Expedia. read more

Special thanks to Jerri....she is always helpful and has assisted and resolved some difficult issues my husband and I had. We appreciate her expertise and commitment to our successful traveling for over a decade. Looking forward to additional bookings with her as we explore the world. read more

I have used Colette Cross for some 15 years for both business and vacation traveling and she has always exceeded my expectations. Recently we worked with Colette for a month long European cruise and pre and post cruise travels. Everything went off without any issues. We were extremely happy with the level of service and personalized attention. Paul H read more

Hi Suzette, It has been a great pleasure working with you. Your kindness and professionalism have been deeply appreciated. I look forward to sharing our pictures and adventures with you upon our return. Once again, thank you very much for all your help!! God Bless!! read more

I was making a contribution for a surprise trip for a friend and the travel agent Sheila wanted me to take a picture of the front and back of my credit card and send it to her. Being a victim of credit card fraud before, I told her absolutely not. I have never ever been asked to send a photo of my credit card front and back and also a photo of my ID. Definitely not something I'm comfortable with and when I declined she acted rude and irritated. I was not impressed at all with the customer service. read more

Don't waste your time or money at this place. Horrible service and don't hold your breath waiting for a call back. I don't know what happened, maybe a turnover in people, because they used to be pretty good. I dealt with somebody named Doris who very obviously didn't have a clue to what she was doing! read more

We wanted to go to Italy but we didn't want to join a regular tour bus with 60 other people. I knew I needed a travel agent because it was too overwhelming to do it on our own. So I called Mayra and she planned our whole trip. She knew about all the good hotels, their locations and places to visit. I have a strict diet and she found pleasing restaurants for me. She was very careful with all the details and to let me know what to expect while on my trip. I felt really comfortable talking with her. I think I was her nightmare client I had many questions and changes but she always answered with a lovely tone. On our return back home we had a problem with the airline tickets we reserved and she was more than willing to help us figure it out. This was priceless! It was my first time traveling to Europe with my husband. Our flight was changed by the airline. Our connecting flight was through Copenhagen and was changed to stay overnight. Mayra knew before anyone and reached out to me while in Venice. I don't know how she did it but she was able to get the airline to pay for the hotel and make arrangements for transportation and let me add many people had to stay the night at the airport. Her service was amazing and I highly recommend her! Looking forward for our next trip. read more

Last month I was planning to go on a cruise with my husband, needed help booking for our first cruise and have not idea what I was looking for. The difference rooms and pricing was confusing for a first-timer to understand. I started to seek information which would be the best option for us, but there came a time I get tired of telemarketing calls and sitting in front of the computer, I decided best to seek professional help. The person who helped me with my cruise was Veronica, she was very patient and helpful. she was very attentive and she reserved us the cabinet I was asking for before they sold out. Great service, I highly recommended. I will using their service in the future. Thank you so much Veronica for all your help. read more

This business is HORRIBLE. They have the worst customer service ever. It's as if they don't care about you as a customer at all and they actually act as though you're BOTHERING them. I have never experienced anything like it and I've tried them out twice, giving them the benefit of the doubt that maybe they were just busy the first time. Never again. read more

Travelstore in Irvine provides excellent customer service representatives provide knowledgeable information and help you make the best travel decisions for you and your family. Would definitely recommend them to friends and family and would use their services again! read more

Booked a family trip to Turks and Caicos through Travelstore. Alannah was our travel agent and she was super helpful! She had great suggestions and found us very affordable prices. I would definitely book through Alannah and Travelstore again! read more

I have been working with Leeanne Flaherty for years and she is the most creative and professional agent I have ever used. She has been able to get me the best pricing and destination times that fit my schedule. She is available whenever she is needed read more