Reduced staffing means office is not open to walk in. Only doing business by appointments. They need to get back to pre-pandemic operations like most other businesses read more

We wanted to purchase JR rail passes so we contacted IACE and submitted the required information online. My wife also spoke to their NY office and they helped coordinate an appointment for the following day. IACE travel is inside the Bizhaus building. We paid in advance so the IACE representative had our tickets all printed up and ready to go. We were in and out within about 5 minutes. We recommend IACE if you are interested in travelling to Japan. read more

Very nice experience! I was searching online to purchase the Japan Rail pass, which according to everything I read had to be purchased outside of the country, and after looking around, Iace had the best price and luckily, they had a location in Orange County, so I called right away and spoke to a nice lady who explained what it does and how to purchase it. I paid for them over the phone on my credit card, and she informed me that I can pick them up the following day. I went to their office and spoke to another very nice lady at the counter and got my passes, she explained how to exchange the vouchers for the actual JR pass and where to do that once I arrive into Japan. She was very clear and even asked me about my travel plans and gave me some advice. It was very helpful. Really recommend this place! read more

I came here during my lunch break on a Friday to book some Japan Rail passes for my upcoming Japan vacation. I was immediately helped when I walked through the door, and all of the people working there were extremely polite. The process of buying the passes took only 15 minutes. Very easy. If I ever need any more help regarding vacation planning, this place is my first choice. I only wish that this travel agency office was open on Saturdays. That would be more convenient. read more

Excellent service and best price found for the JR pass. They issue the voucher right away so you don't have to wait in the mail. The location is near Tokyo Central where you can grab a snack afterwards :) Will come back again! read more

Fabulous service, kind and professional team and easy to get the JR pass if you do not order it in the mail with enough time before your trip. read more

I found this place through Google as I was searching for a place to purchase my Japan Rail Pass for when I'd be traveling to Japan. I purchased the rail pass in person. The service was excellent, quick, and informative. The person working there was very helpful in explaining to me the process of filling out the form and steps to redeem the voucher for the actual pass once I arrived in Japan. They even helped me answer any other related questions that I might have regarding Japan in general! Overall, if you're looking for a place to purchase a Japan Rail Pass with the best price, this is a great place to purchase one! read more

Having lived in Japan for 12+ years, my Dad would always call IACE Travel to book our vacation tickets. Since I moved to California and my parents still live in Japan I take a trip out to visit them every possible chance that I get. I was surprised to find that there was an IACE Travel only minutes from my house. Since then, I use them every time I need to get a ticket to Narita. The staff at this location are incredible. Their customer service is outstanding and they always go above and beyond to make sure that you get a great deal! I remember a few times where I wanted to book a ticket, but needed to consult with my Dad before making the purchase. It was early morning in Japan and I couldn't get a hold of my dad. The lady understood that the time difference was a pain in the ass and she held my ticket for me until I was ready to make the purchase! I was so relieved! Once you've purchased through them, they keep your name and address on file. So the next time you come to buy a ticket they have all the information they need. All you need to do is give them your credit card number and they will send all the paperwork to your house. If you go to their website, they have great discounted airfare on airlines like Korean and Singapore. I personally ride Korean Air every time! Make sure you book early because the best deals go fast! If you want to be stress free when planning your next overseas vacation. IACE is the way to go! read more

Purchased the JR Passes for my husband and I, here. The staff was amazing, very nice, willing to help and gave us local maps to help us get around Japan. A+ service! read more

Just like everyone else, I came here needing to buy 6 JR Rail passes for a family trip to Japan. The employees here were so friendly and so helpful. I was in and out of there in no time at all. They also have tours that they can sell and have other great packages that they can book for you as well. If I would have found them before booking all my own activities... I probably would have just used them! It would have saved me so much time. read more

All these ladies here are amazing! They are always welcoming and helpful. I use them to book hotels in Vegas, trips to Japan including flights and JR pass. My husband uses them when he goes on his business trip too. Easier than booking online without making my own mistakes.. They are specializing in Japan but they do have other destinations! read more

Dropped by last Saturday to inquire about JR Rail passes, spoke with Aiko who explained the different pass options that were availble based on our travel needs. Also asked her about travel tips, she was kind enough to share her personal expereinces - this is appreciated! read more

If you want to find the cheapest JR pass in OC and with awesome customer service, this is the place. I've compared their pricing to the travel agency inside Mitsuwa and every time, this place is always cheaper. I have purchased 3 JR passes so far from them and every time they are quick and so polite. It usually takes about 10-15 min, and they provide you the voucher to redeem the pass. They are located in the shopping center with Tokyo Central so you can swing by for a Japanese treat afterwards:) read more

Every time I travel to Europe I reach out to this amazing agency. The customer service is amazing and the offers they are able to find are extremely competitive with anything online. This place is simply the best when it comes to customer service and prices. Another huge plus is that they remember YOU. I have used them about 4-5 times now and recommended to my friends and family and everyone is extremely HAPPY! read more

Came to IACE a few days ago to buy a JR pass and the process was quick and easy! They issue the voucher right there, so you don't have to wait for it in the mail (like you would if you ordered it online). The price of the JR pass changes every month (based on the exchange rate) so be sure to keep up with the prices to get the best deal. read more

Maybe they're good with helping in person in the office, but on the phone I barely could hear the girl who answered the phone. It's like if she was talking into a pipe or something. I guess if you don't want to get out of the business during Covid-19 times and you're doing only phone and email services, you should take care of the technical issues. Also, when I asked her what I need a help with, she said she doesn't know and she doesn't have information on the COVID-19 travel restrictions with other countries. Is it a Travel Agency? ‍ read more

Going to Japan for the first time with my friends so we needed to purchase a JR Pass. I found IACE as I was searching where I'd be able to buy the passes and Aiko was able to help me out. It was quick, simple and they were especially friendly. I would recommend this place. read more

Very helpful and English was good. Came to buy the Japan Rail pass, it was as simple as giving my name.

Yumiko is the best, she is very helpful with my upcoming Japan trip. She is professional and fun, I collect lots of information before my Solo Japan trip. I would like to recommend Yumiko to my friends who are interested with the tour in Japan. (Only Yumiko, other staffs not really helpful) read more

We had a great experience with this travel agency. Mika was very helpful helping us book our rail pass, giving us advice on what to do, and showing us different tours that are available. Definitely recommendable. read more

Very prompt in answering the initial call and very customer service friendly. Haruko emailed me a quote on a very complicated itinerary with multiple flights by the end of the day. I highly recommend this travel agency. read more

Great service, they processed all of us quickly for the JR passes! I've used them before in 2013 and had a great experience. Highly recommended! read more

Came in for JR passes (rather than purchasing online and having it shipped) and the rep was very helpful and informative in helping me make my purchase. Ask any questions you may have for traveling to Japan and they can answer them no doubt!!!! Can't wait for my trip next week! read more

I talked to a travel consultant at IACE and the travel service was magnificent.. The consultant answered all of our travel questions pertaining to Japan travel. Some of the questions pertained to Rail Pass, metro train pass and ordinary train pass. Each items purchased were explained in detail. One thing I forgot to ask was seat assignment on our flight to Okinawa. When I checked the itinerary at home, the seat assignment was already indicated. We spent over one hour at the travel agency and we were not pressured for any additional service, unless we asked. The consultant was patient and considered. They treated us if we were very special. Thanks IACE!! read more

Used this place twice for my JR pass great place easy to get it done will continue to use in the future

Came into IACE 2x to book and plan a last minute trip to Japan. First time, I spoke w/the lady sitting behind the counter and she was very nice, informative & helped me narrow down my itinerary, as it'll be my first time in Japan. I didn't book anything at the time because I wanted to look into everything before I made my final decision. I came back & worked w/Yumiko, who was really wonderful. She helped with the flights(got me cheaper tickets than what I could find online), JR pass, limo bus transportation from airport to hotel, and followed up w/emails with all the links to maps, trains/subways, & popular places to eat and visit. Will definitely be coming here for all my future visits to Japan. read more

Mika quickly set me up with a pair of JR Passes for our upcoming trip to Japan in 2 days! Plus, they open on Saturdays! They also have a lot of informative brochures and maps. Will not hesitate to visit again. read more

Rep. at travel is very helpful, she explained different types of Japan rail pads that I can buy and how to use it in Japan.

One star was given for lack of communication, delayed response to inquiries, surcharges, and poor customer service. This agency was chosen by a teacher / chaperone sponsoring an overseas trip with students. As this was our first experience with this agency and my child's first international trip without family, I asked questions - lots of questions, and asked for access to travel insurance and a thorough itinerary. I discovered that the travel agency charges a 4% surcharge for using credit cards, charges a 10% non-refundable deposit, offered additional cancellation insurance by request, for an additional $17 more than the insurance company's website quote , and was slow in providing details requested - often deferring communication to the teacher / chaperone rather than providing details directly from them. Even with all of that, I chose to pay the non-refundable deposit for the trip and purchased the additional insurance to secure my child's participation a week before the deadline. Without the courtesy of any advanced communication (telephone call, email, or otherwise), my check was returned and my child was removed from the travel list! The check was returned based on the assumption that I seemed uncertain if I wanted my child to participate - which defies all logic! I paid the non-refundable fee AND purchased the cancellation insurance! I feel there was some sort of underlying bias and/or discrimination exercised here by both the travel agency and the teacher / chaperone. Both the travel agency and the teacher / chaperone have not responded to my subsequent email. read more