Talked with Teammate Osman in Customer Service to address a question. Really appreciated Osman's…read morehelp with my purchase. There were plenty of colors to select from and available in store or by mail. Great to have a local store to fulfill the order. It did not disappoint! Thank you!

Always helpful, seamless checkout. Always have needed items in stock. HUGE selection of Yeti,…read moreStanley, Nike, all the products I love! Someone always makes sure to greet you upon walking in and offer to help if they are walking by as you're shopping. Sales and specials are great!

Great service, selection and price. Much better than another local establishment. Purchased on…read moreSaturday and was installed by Wednesday. Highly recommend!!

Just purchased an air bike and a rowing machine! The selection at this store was fantastic - all…read morehigh quality equipment, no flimsy workout machines that you find at discount stores. The sales staff was knowledgeable and low pressure. The equipment was in stock and delivered in 4 days. It came assembled - thankfully we didn't have to put it together. The prices were competitive. I highly recommend this company!

Poor Communication. Order was canceled and refunded. Waste of time. Look to order somewhere…read moreelse. False promises.

I was thinking about buying an elliptical machine for my mom. However, I later changed my mind, but…read morethe info, knowledge and outstanding customer from the salesman was greatly appreciated. Great job

The extremely limited support is nothing more than an automated email which sends out a…read more"boiler-plate" response. NO LIVE AGENTS are available AT ANY TIME.!!!!! I must have purchased 20 sets of bands from these guys in the old days... now I get absolutely NO CUSTOMER SUPPORT.

What happened to Black Mountain Products? I've been a satisfied customer for years, but one of my…read morebands - with a lifetime guarantee - broke a month ago. No response from them to multiple emails and phone calls. Did they go out of business?

This place is simply the best! A great local company. Fernando and his crew were very helpful,…read moretrustworthy, kind, and went out of their way to help us at every turn. They provided exceptional customer service and product knowledge. They have tested and trusted name brand commercial equipment. They are guaranteed to have the piece of equipment that you are looking for. Exceptional prices, service and overall a great family to work with. We recently purchased a treadmill and an arc trainer and absolutely love it. Especially given this current environment (shelter in place/covid 19). We would highly recommend them to all our family and friends and we are looking forward to our next home gym purchase. Now more than ever small/local business especially like this one need our help.

I recently purchased a stair stepper at Fitness Factory on North Elston Ave. Ken, the manager, was…read morevery efficient and helpful. He is extremely knowledgeable. If you are looking for fitness equipment, this is the place to go.

Julian was awesome! Great at helping figuring out which kettlebells would suit me and my family!…read moreWill be returning when I need to upgrade my weight!

I bought a Precor AMT for my home from Kristian at Top Fitness. The transaction couldn't have gone…read moreany better, from the purchase to the delivery and setup. Kristian was great to work with and the guys that did the delivery and setup were amazing! Very professional, friendly, courteous, and efficient. They clearly knew what they were doing and did a great job. Thank you! It was a model transaction. Mark

From the owner: Our Philosophy is unique in today's fast paced world, we understand that for successful results…read moreyour fitness equipment has to fit your personal needs and one size does not fit all. Our staff is experienced in the fitness industry, many of employees are former athletes and personal trainers and are committed to taking the time to help you find the right equipment so you can achieve your fitness goals. We carry top of the line, industry leading equipment. Brands we carry include: Precor, True, Octane, Spirit, Inspire, Waterrower, TRX and more. We offer treadmills, ellipticals, exercise bikes, strength equipment, barbells, dumbbells, benches and more. Most locations also carry both new and pre-owned fitness equipment.

I purchased a refurbished Precor elliptical trainer from Boris at Fitness Warehouse. It was a…read moregreat buying experience. I was given lots of information at the time of purchase. The delivery process was two-steps, and the time to delivery was several weeks, likely due to the time required to refurbish a unit. My elliptical was very carefully packed and first delivered to my garage on a pallet. A couple days later, technicians came and set the unit up in the room I use as a gym. The unit is in great shape and works perfectly. I am delighted. From beginning to end, my elliptial purchase was handled professionally and attentively. Thank you Boris and Fitness Warehouse!

The most difficult things to find during Covid-19...toilet paper, clorox, paper towels, purel and…read moredumbbells. I've found it impossible to find dumbbells anywhere and finally found what I needed online, but that was weeks ago and they still aren't here. After trying to make do with my wimpy weights for a peloton bootcamp class I called Fitness Warehouse to see what they had in stock. I was delighted to hear they had weights of every size. I asked them how to purchase (I've basically forgotten how to shop during these times) and they told me to come on by. I put on my mask and gloves and made my way to Fitness Warehouse, which is open til 6pm during the week. I was greeted a few friendly men who showed me a few different options. I was thrilled they had had exactly what I needed and weren't price gouging the weights like the rest of the industry. They were also nice enough to throw them in my trunk for me. I stopped at weights, but they had tons of cardio equipment, balls, kettleballs, bands and everything else one needs for an in home workout. They weren't wearing masks themselves today so I was glad I had mine on, but kept a good distance and I felt safe shopping there.

After visiting a number of home exercise equipment stores in the Madison area, I recently purchased…read morean elliptical at Bill's Fitness Store. Bob was knowledgeable about all the equipment in the store, will patiently answer our questions and didn't apply any high-pressure sales pitches. The pricing at this store is consistent with what I'm finding online and when I experienced a glitch in the delivery and set-up, it was promptly remedied to my satisfaction.

From the owner: Quality Exercise Equipment Sales Serviceread more

The service is rude and unprofessional. I would never purchase from them again. The answer to…read moreanything is "don't know". Very expensive items for zero service.

Kathy the assistant manager was very helpful, and got us exactly the cushions we were looking for.read more