I wish to recommend my Treasure Coast Lexus sales representative Carlton Duncan for a fine job in customer service and insight on "how best to get the job done," for purchasing a new Lexus. Circumstances required accommodating my unique work schedule from half way around the world throughout the process. Carlton showed great attention to detail in communications along the way, he assisted in my transportation to receive the vehicle and he helped coordinate the processing of my out-of-state title work. The Treasure Coast dealership as a whole is clean and well appointed; they make it comfortable and fairly seamless when it comes to receiving the vehicle. The "out-the-door" price was near to MSRP despite the extenuating upsells and fees. The Technology Specialist Team work together to make sure you are operationally comfortable with your new ride. If you are interested in purchasing a vehicle and know what you want, Treasure Coast Lexus of Florida is the place and Carlton is your man to "have you on-your-way." Robert read more

If you enjoy being gaslit by Pinocchio Kathy Register and her team while paying for top-tier coverage(Platinum Extra Care), this Lexus dealership is a "five-star" experience. I purchased the Platinum Extended Warranty-supposedly the gold standard-and was told my reimbursement for a TPMS sensor wasn't covered because it was 'broken.' Apparently, internal failure during normal driving doesn't count unless it fits their narrative. The manager or who ever she is confidently misinformed me (nice try), then doubled down when challenged. Either they don't know what the warranty covers, or they're hoping I don't. Pro tip: read your contract and come armed with the truth. You'll need it! P.s. I'll attach another review from Google that have mentioned Kathy( what a universal liar) ! It's time to grow up, lying is for kids read more

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Test drove a vehicle this morning and during finalizing the deposit amount another sales person walked over and grabbed the keys from the table and said the vehicle was sold. I've bought tons of vehicles in my day and I've never seen such a total lack of basic decency and professionalism at a dealership. High end vehicles but rock bottom tier sales management. Stay far away from this dealership; complete waste of time and lack of ethics in customer care. read more

Brought my 2020 rx350 in for routine service. Was notified by my service rep that there was the start of an engine leak which he said was common for this model and year. Having purchased a service contract, I told my rep to make the repairs. At this point the car was not leaking oil, with new tires it ran smooth and very quiet. After the service was performed I picked up the car and immediately noticed a rumbling noise and vibration. I turned around and went back to the dealer. They said that this was the way the 2020 ran. Absolutely not true. From here things went down hill. The car actually started leaking oil onmy garage floor ruining it. Brought it back they said the gasket failed. They also told me it was noisy because when they drop the engine to replace the gasket its very difficult to perfectly align they engine with the exhaust system and that causes the noise. What bull S. After replacing the FAILED gasket the engine stated leaking oil again. This dealer ship ruined my perfectly running car. Frank T read more

I would rate them 4 stars up until my last visit. The service prices on the website are not up to date. I scheduled an oil change for $89.95 listed on the website and was presented a paper to sign saying I'm okay with any charges up to $140. I asked why it says $140 when the price was $90+ tax. Kelliegh the service advisor looked at me and said "It doesn't say that, show me." So I showed her on their website where it said that and she said "Oh, well you use a different kind of oil." I asked what changed since the first 7 times I brought my car here and it was $90. She told me "No it was never that price". After a childish back and forth in which she scolded me for writing my mileage down wrong she said "Do you want me to show you your service history?" I said yes and we went to her office where she pulled up my past service records and wouldn't you know they were $102 after taxes and fees. She goes "Oh we increased the price of our labor by $20. If she would've just come out and said they raised the price of labor I wouldn't have cared but don't sit there all pushy insinuating I'm a liar. They also insist I use a special kind of oil which is fine but I keep all my service records and the type of oil they've invoiced on every receipt has not changed so that doesn't make sense. So when you're booking service here be aware that the prices listed on their website are not accurate and they will try to get you sign off to spend more than the prices listed you booked online. The inside of the dealership is nice though. Free car washes after service as well. They will have sales people try to corner you and attempt to pressure you into talki about purchasing a new while you wait though. They left me alone after I told them to stop though. read more

In the last 2 weeks, I had a sales person not return my deposit on a car that was in transit. I decided not to buy the car. Instead, I purchased another Lexus model from another dealer. TC Lexus did not have that model I wanted on the lot. Finally had to call the sales manager to get the deposit refunded, which I got four days after I first requested it. Today I brought my SC430 for service and this is how the technician left my floor mat. Called the Service Director to complain, never heard back. Makes you question the quality of personnel on both the sales and service side of the business. read more

Treasure Coast Lexus - driver's side floor mat after a technician left my car for me to pick up - Car Dealers Near Me - Fort Pierce, Florida

I purchased 3 cars from Carlton at TCL over the years, but due to geographics I don't do much with them anymore. I needed a receipt from a year ago for some minor parts I purchased. I sent a request and literally within minutes Stewart in parts emailed me the receipt. It has to be the worlds record. I have forgotten how good they are. read more

It's been over a month since my bad experience at Treasure Coast Lexus, and still NO ONE from management has reached out. Not a single call. Not an apology. Nothing. I left a negative review on their own website, and even after that, they clearly couldn't care less. Ana Rodriguez, who was directly involved, hasn't had the basic courtesy to call and say, "I'm sorry" or take any responsibility for the way she and the team treated me. The lack of respect and professionalism is unbelievable. This dealership is irresponsible, careless, and completely customer-blind. Once they get your money, they disappear. If this is how they handle problems, imagine what they'll do when something serious happens with your vehicle or paperwork. STAY AWAY from Treasure Coast Lexus. DO NOT deal with Ana Rodriguez. Go to a place that values its customers and stands behind their service -- this is NOT that place. read more

Long time Lexus owner. 6 vehicles over 20 years. Home is Indianapolis but I moved to stuart. I had a very frustrating experience buying my 2023 NX. Salesman continually tried to put me in the car he had in lot. I specified what I wanted and my willingness to wait for it. I finally agreed to a color I did not want. Purchase day was a 3 hr debacle just to pay cash . We were promised 2 keys and got 1.! My Indy dealer allows me a loaner for service ( I am disabled and cannot spend half day in a lobby). At treasure coast a loaner is conditional to the cost/length of service. I bought 4 expensive run flat tires in Indy last summer as well as the 2 year warranty. Now I have a nail in one tire This dealer will not honor the warranty. I recommend you buy your cars elsewhere and service them where customer service is actually real read more

If I could give less than one star, I would. My father drove from Broward County all the way to Orlando to pick me up, and then to this dealership to get the car we thought was going to be my new car (2014 Acura TL). The sales associate, Sandy Firestone, showed zero empathy upon viewing the many imperfections the car had. In order to make this car in the condition of what it was being sold for, we would have had to invest over a grand in cosmetic work (and some for repairs). For the price to be as high as it was and for the GSM, Tina, to not even acknowledge these issues and make things right, knowing all of these damages and not giving us a heads up was downright evil. I will never buy a car from here ever and I will tell everyone I know to beware giving this dealership any of your money, as you're most likely getting taken advantage of. read more

Kathy in service department sucks !!!!!! She never responds in a timely manner. I've called numerous times to her extension with no call back. This will be the reason I will not use fort pierce Lexus to purchase a new vehicle. read more

Absolutely love having our RX350 Lexus serviced at this dealership. The professional excellent service is outstanding! The waiting area is comfortable and always spotless! Coffee/drinks and snacks available are epic! Impressive that they wash your car anytime you stop by! it! read more

This Lexus dealership also has an eBay store that sells OEM Lexus parts and accessories. I made several attempts to purchase an item from their eBay store and was needing to do local pick up because I was visiting from out of state and needed the part without waiting for shipment, after several attempts to contact seller they were completely unresponsive. I then called the Lexus dealership to inquire about the part and if they had it in stock, I was told no that they would have to order it and the part was $354.18 and it was advertised as $279.99 on their eBay store and that they had 2 in stock. Ok how does that work, I was willing to pay retail from their parts store just to get what I needed. I was really disappointed with the level of poor service from this dealership, (texts, promises of getting back to me, no follow up, no returned calls from person in the parts department that manages the eBay store, even after leaving a message explaining that I needed to buy the part and pick up locally etc.) Save your money and frustration and find a different Lexus dealership that stands by the service and integrity level of honest, ethical Lexus dealerships. read more

great dealership bought excellent cars from them friendly people willing to help always

I have been calling and leaving Messages to two finance managers they have not yet returned my phone calls I want to pay the car off when I go in for maintenance the customer service in this place is horrible the girl on the phone I heard her say as she was transferring me "I'm getting tired of this "and the other girl said I know pretty bad when your workers are complaining behind the scenes Can't wait to do what I have to do and never return to this dealership...somebody needs to wake up the owner of this place ...Palm Beach dealership is where I need to go! read more

Pulled in there for help nobody was even around to help. I waited some guy told me to go inside and look for someone to help me !! This is ridiculous I will not be back I couldn't believe that Lexus treat people like that. But if I was outside walking around looking to buy they're were 3 people to help ! I would never buy anything from treasure coast Lexus period read more

Im pissed!!! DONT BUY A CAR FROM HERE!!!!! Bought a car from them yesterday and today The car was infested with ants inside the dash board! I brought it in and was told it must of been a tree that I parked under. Like WTH?! Aunts were already infested in the vehicle. I asked to change my vehicle to something different and was told I would basically be screwed. His advice was to just take the car that was bought and learn to fall in love with it. DONT DO BUSINESS WITH THIS DEALERSHIP! read more

We purchased a vehicle from treasure Coast Lexus. We realized after the purchase that the amount they gave us for the trade ins was not what they promised. After a month of trying to rectify the situation, but to no avail would they honor what they said. Never have I dealt with such lying and scamming people. We are extremely dissatisfied and appalled If they were the only dealership left on the planet I would walk before buying a car from them. read more

Still no attempt to settle costs incurred. Dont buy a car here , They absolutely refused to make any good re imbursement Not even an offer of re imbursement Dealer sucks Im going to continue to keep buyers posted as the months go on without a reasonable refund for out of pocket expenses read more

By far the most unprofessional, inconsiderate and leadership lacking dealership I have ever encountered. I drove over an hour and half after having a discussion over the phone with a salesman who followed through on nothing. We couldn't agree to a price once I got there; which was fine, as it's part of the process; so I left. Keeping in mind, over the phone they agreed to certain things. They called me the next day, actively in negotiation over the phone which we then agreed to a price. I told the salesman I was headed there which he replied "ok we are open until 7p." So again 1.5 hours out of my way but was looking forward to the new car and then I got a strange feeling. So I texted the salesman (because he wouldn't answer his phone) and asked is the car still available which his response was "nope, it sold this morning - but I have other colors with just a few additional miles for you." Clearly he gave no attention when I said they 2 colors I had no interest in - because that's what they had with 10,000 more miles! Not to mention it sold at ~10am and we agreed to a price and that I was coming at 4pm... I spoke with management twice, who brushed me off. So I will tell you, STAY AWAY FROM THIS PLACE! They could careless about you and their word means nothing. Too many other dealerships out there to be treated this way. read more

Scheduling was able to accommodate my needs. Kathy was very thorough with documenting my 4 issues to check. Kathy and the service tech took time to explain to me an issue the tech identified to repair. It was not even on my issue log. I had to come back a second time but that is ok since they were so good to order the parts and hopefully prevent any issues with the problem. My only recommendation is about the snack area. I would move all those coffee supplies over by the end of the bar so that once people prepare their cups or after brewing can GET OUT OF the WAY of the next person waiting. Just a Mary thought. They can brew the coffee and move out of the way to do their cream, sugar, etc. Thank you. read more

Wanted to buy the Lexus I leased at this dealership when my lease was up. Taxes and state fees aside, Treasure Coast Lexus is trying to add over $1000 in dealer fees for a car I leased from them and on which they have already collected dealer fees 3 years ago when I originally leased the car . . A straight out rip off. read more

The manager and our sales person were really nice and the facilities were nice but something happened that left a bad taste in my mouth. We made the trip out from Vero Beach to see one of the state's only available 2022 Nx's since they're limited and going fast. We arrived at the dealership and waited in line after another couple to see the only available one at this dealer. When it was our turn, we were viewing the car when we were promptly asked by another sales person to exit it and not able to test drive or sit in it since the other couple was interested (just minutes after they returned from a test drive). I understand not being able to purchase that one since they arrived just briefly before us to view it, but I was interested in making a 2022 Nx purchase very soon, and not being able to at least see the car was them losing out on a sale of not just one today, but another in the near future. Not that they probably care based on how the situation was handled, but I will likely make the trip to Palm Beach for my next purchase. read more

I was promised a second key and a minor repair. They broke their promise and don't deserve you business It's been a year since I posted this review. In that time these used car salesmen have not made any attempt to fulfill their promises. Buyer beware. read more

This dealership is awesome. They went above and beyond and created an amazing deal! They are really down to earth people that care- you are definitely not just a number. read more

I was about to bring my vehicle for a recall. After waiting for more than a month for a part to arrive no one bothered to call to advise that part is in. I had to call myself, and unfortunately discovered a typical bite / lure in tactics. My vehicle was not sold by them, nor serviced anytime by them. This was supposed to be a first time, perhaps fruitful future relationship. Instantly service dept. wanted to do " complimentary " checkup with free car wash. When I questioned how it is "complimentary" when I only get free carwash and not checkup, they started to sing to the different tune. I refused of course, I know my vehicle and I do not need them to look for problems. Since it was supposed to take no more than 4 hours I opted to stay in with first available early appointment. They were looking into it, so I said that I will call later on to schedule cause I need to check my schedule as well. To my surprise they scheduled the app. on their own @ 3:30 pm with a loaner. Nice gesture- but is it really ? respect the customer wish, I do not want your loaner, I want in & out service. I did not respond to their appointment cause I told them that I will call to schedule when it is convenient to me not to them. I personally care less what they want or need !!!!!!! Regardless of who when and if,,,, real people less than 4 Star reviews and my personal short term interaction with them made me change my mind. I am simply reluctant of these people and do not want to end up in 'he said, she said' game. I rather pay independent shop to replace the part that is on recall and enjoy my vehicle for many years to come. Thank you to all who post reviews regardless of rating, it does help to make a decision. I made mine, yours could be completely different. read more

My wife and I recently bought a new Lexus RX350L. We would like to share the wonderful experience that we had at Treasure Coast Lexus in our purchase. We did an Internet Purchase and it was the smoothest auto purchase transaction we've ever had. We can't say enough good words about Anthony Burruano, our Internet Sales Liaison, and Howard Kent, who managed all the payment and delivery details. Anthony corresponded via email with us for 2 weeks as we shopped area dealerships. There was never pressure to talk by phone or come in to do the finance dance, or any of the other typical auto dealership annoyances that are such a huge turn off. Anthony continually impressed me with his detailed answers to each and every one of my questions - and I had many, over numerous emails. No other area dealers paid such thorough attention to us. Anthony was always prompt, professional, courteous and above all thorough in all of his correspondences. His responsiveness coupled with a fair price really captured our attention. Up to this point, everything was conducted via email, which was our preference. When enough information had been gathered, we initiated telephone correspondence with Anthony, where we ironed out final details and then made our purchase several days later. I should also mention that we live in Wellington so the dealership is an hour from our house- no problem- they offer a valet service where they will pick you up at your home at purchase time and will even do a loaner delivery for service calls. To summarize, Internet Sales at Treasure Coast Lexus is like no other. We personally highly recommend that anyone in the market for a Lexus, consider them for a smooth auto purchase experience. Interestingly, we received a unique gift from Treasure Coast Lexus 2 weeks after our purchase. I won't ruin the surprise- buy a vehicle there to find out! read more

You get treated very well at Treasure Coast Lexus. Polite, professional service always.

I went into this dealership with no intentions of purchasing as i had the idea that i would not be approved due to bad credit and loans that I had against me. Given the EXTREMELY hard work from Scott in sales and his team, Tina the General Manager and Steve in finances, they got me into the exact car that i wanted with a lower APR than I was originally paying on a used volkswagen jetta that i absolutely dreaded driving. Hands down best dealership, not to mention all the amenities when you buy a certified pre owned- 6 year lifetime warranty and 2+ year free maintenance, no more paying for oil changes or car washes, or even a quick pick me up starbucks coffee! So thankful for everyone there, especially Scott!!!!! read more

Robert in service was fantastic. Kept us informed and got us out of there very quickly.

I purchased a used Toyota Tundra with very low miles from Treasure Coast Lexus. I purchased the "White Glove Service" and was promised new wiper blades by mail because they were out of them. I learned that the white glove service did not exist for my truck. Also- 6 months later- still no wiper blades. I asked for the Used car Sales manager to call 5 times during this time and still - she has never called. They're all full of smiles and sunshine when you're purchasing - then nada- zero follow up! Buyer beware!!! Also- the Toyota dealership in Palm Beach let me know that the service i purchased is just basic LOF only! I spent over $1,000 tor this "White Glove Service" read more

Had the pleasure of having Dalphane Hecko sell me a car, she was a delight to work with, quickly overcame all the obstacles and even delivered the car right to my door step many miles way read more

Beware of the service! I own 2 Lexus valued at over $100,000 and they would not help me when my battery died! Thanks for nothing Lexus and I will remember this next time I buy! Not only was I refused help, but also denied to recommend someone to call to come out! I do not have AAA because in choosing Treasure Coast, I thought my troubles would be covered as far as service goes. Great cars, just don't expect any help from them! read more

I bought my Lexus in August. Idissa Konteh, the person who helped me buy my Lexus was very helpful and informative. A month after getting the car, I received in the mail a picture (drawn) and colored with my last name in it. A pleasant surprise and unexpected. Overall the ambiance is welcoming and supportive. read more

I took my car to have a diagnostic it was close to my home! I had some noise and I was told many parts needed replacement ($10,000 dollars) well I found out I was been charge for many parts in good condition. Shame on them ! Don't trust their diagnostic. Back to Lexus Palm Beach or else where! read more

I had one of the best car buying experience. The associate Daphne Hecko was very helpful and the weirdest thing about this was I had no intention in purchasing a vehicle yet. She was very professional and new what I was looking for. The amazing thing about it is I walked out with the vehicle the same day. All of the paper work was done the same day. Lexus of Treasure Coast do make you feel welcome. read more

Driving on the turnpike an Orange construction cone was in the middle of the road. I was unable to avoid it and it caused damage to my Lexus NX. In a frantic moment I found Treasure Coast Lexus. I was having a stressful day and this cone only made it worse. The moment I pulled into Treasure Coast Lexus that stress went away. Hope greeted me and saw the upset look on my face. She helped me with my puppies and brought me inside. Even though there is not a body shop, Chris took my car back and tied my front bumper so that it would be drivable. Connie and Whitney were on the phone with my father trying to figure out how I could safely get to my family. Kathy looked for all the loaners she could. They treated me like family and I cannot be more thankful! read more

I've had nothing but great service from Treasure Coast Lexus! I recently moved back from Miami and this dealership is a thousand times better than Miami Lexus!! I wouldn't service my car anywhere else read more

On April 28, 2015 I brought my 2013 RX350 to Treasure Coast Lexus. I thought their was a problem with my tires as the tire indicator would not go off. Mr. Robert Collier was my service director. He immediately took my car and had his team check it out. While waiting approximately 30 minutes he informed me the tire pressure was a little off and that his team fixed the problem. The team washed my car and cleaned the inside as a courtesy. This is my third or fourth time going to this dealership for service. The people are friendly, the service is excellent and the place is nice and clean. The snacks are good as well! read more

We were visiting Ft Pierce in January and when we were loading our car from the beach the rear passenger window shattered for no reason. There was glass everywhere-inside and outside the car. We took the car to the local Lexus dealer Treasure Coast in Ft Pierce for repairs. They were very professional and gave us a loaner. Unfortunately, Lexus said there was nothing they could do to cover the window replacement costs. When we picked the car up three days later the window was fixed but the vacuum job on the inside was awful. There was still glass on the seats. I returned to the office and they did a sub-standard redo. I then notice that there was a dent (or gouge) in the lower door panel that was not there when we dropped the car off. After registering my complaint Lexus said there was no way they could have done it so they were not responsible. I can't even comprehend how they managed to do this damage - it would have taken a significant amount of force. If you ever take your car here (which I do not recommend) make sure you take pictures of the car to prove what kind of shape it was in when you dropped it off. read more