Although my movers were super nice, i strongly advise against using this company. I was very misled when receiving my quote compared to how service actually happened; an act of G-d happened during my actual move, which I understand is out of their control, but despite this causing an hour or two extra, no discounts were provided at the end of the day; and they did not treat my boxes or furniture with care--to the point that I even had to help them reassemble my bookshelf. Although the best prices in the area, it's for good reason.
MISLEADING CHARGES: I received an email with a list of prices for moving blankets and saran wrapping, but because other moving companies include those things at no extra charge, I called to confirm pricing. The person I spoke with explained that moving blankets and things only incur a charge if you want to buy them, which happens when people are moving their items into a storage unit. Instead, the movers showed up the day of and informed me blankets and Saran wrapping would cost money, and they charged me for packing tape despite me offering for them to use my packing tape that I had left over.
NO MAKE UPS FOR ISSUES: Upon arrival, they warned me that their truck's transmission died, but not to worry because their boss was on the way with a new truck. Great. No problem. 2 hours later, no truck. They moved my items out of my unit and left them in the parking lot. The new truck finally arrived and their boss helped load my things, which I appreciate, but it turns out they were just haphazardly throwing things in the truck in their rush, which I will discuss next. Additionally, their significant other also arrived--I assume to drive one of them back--and she became extremely ill during my move. I have an immense amount of empathy for that, but this caused my move to be even further delayed. Though the first truck's transmission failing and illness are outside of the company's control, I absolutely should not have been charged for the extra 1-2 hours that these events incurred. My apartment was fully packed and ready to go for them. And, they were in such a rush, that I had to pack some things in my SUV for them. The manager was there at the end of the move and absolutely could have done something for the bill.
DAMAGES: My wardrobe boxes were decimated in this move. What is the point in getting expensive boxes and packing efficiently if things are just going to be thrown around? One of my sturdy bookshelves had a screw fall out, and I was blamed for that--as opposed to them clearly stacking heavy items on that bookshelf, per the many scratches now on the top shelf. Not only did I have to help them figure out where and how the screw fit in, they didn't even bring in tools to take apart things like my bed, or fix this bookshelf. Lastly, my media station is now holding on by a thread, with the side panel's screws so knocked astray, chunks of wood are missing, cause the side to pop out randomly and drop the shelf as a result.
The movers were incredibly nice and I have a lot of empathy for the truck breaking down and significant other being sick. But at the end of the day, my wallet and belongings should not have been punished for that. read more