I would like to preface this review by explaining that my husband and I have been going to PetSmart…read morefor decades. In 2011, we adopted our beloved cat Ting, and in 2014 we adopted our beautiful Husky Tikka from one of the rescues working with PetSmart in El Segundo. Since then, we have been taking Tikka to be groomed periodically. As you can see from the photos, she's a beautiful, fluffy Siberian Husky. Up until last year we were happy with the groomers at the PetSmart locations frequent. We had one minor issue with a groomer that did not tend to our dog at all, she was sent home not groomed. They had problems with all of the dogs that this one groomer saw. The groomer was let go and the customers were taken care of by the Culver City PetSmart. We have also been growing to the PetSmart in Palm Springs, and we have always had a good experience. Sadly, today we had a horrible experience with the groomer and the Manager. I dropped off my dog at 8:00 AM and was told my dog would be done in 2 1/2 hours, the usual timeframe. I also explained that she had been groomed over a month ago and they tended to her winter coat (early because of the weather), and as always, I added 15 minutes of extra brushing and Oatmeal shampoo. One of the groomers suggested using a fumenator, and both my Husband and I exclaimed NO! You do not use furnimators on Huskys, it damages their coat and they shed the small cut hairs everywhere. That suggestion flew up a red flag for me, but I let it go because we've never had a bad experience at this PetSmart. At 10:30 we did not receive a call as expected, so I called at 11:00. They told me it would be at least another 40 minutes I called it 12 and the groomer said that she was ready to go and that they had to take off a lot of hair which was kind of surprising to me that she would make that statement, and I started to become concerned. When I got there, I was handed a bill with an additional charge for $20.00 for an extra 30 minutes of brushing, which I did not authorize, and I was not called about it, it was just put on the bill. I asked to speak with the manager. The Manager really couldn't care less that the groomers added a charge without authorization and didn't care that it took 4 hours for them to get to me. Instead here response was it was in the normal grooming time frame and "what do you want me to do?" I became afraid for my dog; something was very wrong. I had brushed her last week before she went to the vet and she has her normal spring coat, which protects her from the elements, no mats. The huge pile of dog fur she showed me made me even more afraid. I did not have my dog and could not get her without paying. So, I went up to the front to pay so I could get her and the groomer. While I was waiting for my Joanna said she had a lot of mats and undercoat that she had to brush out. I was getting more and more concerned. Once they brought her out, it was easy to see the bald patches. I was shocked and just wanted to get out of there. This groomer is a complete arrogant ignoramus, I use that term not as an insult but as an accurate description. You will see from the pictures that she pulled out her summer coat, leaving bald patches throughout her body. This groomer, Joanna should never touch another dog for the rest of her life and should be terminated immediately. I have attached photos and a video and I'm contacting the corporate office. I'm furious with what this girl did to my sweet dog. She would have literally had to pull out my dogs fur to create this kind of damage.

My Molly ( Maltese mix) has been coming for her grooming to Adrienne for last 5-6 years. We're very…read morehappy with Molly's look " after" the cut. I wish I'd take a photo before Adrianne's great grooming. Huuuge difference

I had been looking for a groomer for my neighbor. My neighbor has problems getting around, and…read morereally needed his dog to get the works done! I called barking lot and asked if they had any appointments available. They gave me Joey's INFORMATION one of the Groomers at Barking Lot who made the time & was able to fit my neighbors dog. This was her first visit to the Groomers. I was pretty nervous about how Chanel, that's the dog's name would react to her first Groomers visit. Well, I'm glad to say that Joey was amazing with her. He did such a great job! I was so happy with how Chanel looked ... that a few weeks later I brought my 4 1/2 year-old Chihuahua Pomeranian, also known as a Pomchi. I called Joey to see if he had any thing available for the Fourth of July weekend. He was wonderful. He was able to squeeze My Mini-me first thing in the morning on the Fourth of July. Thank you so much Joey for being so accommodating but more importantly for making my Mini-Me look fabulous! If you're looking for a local groomer where your dog will be treated like a princess like mine was, I would definitely recommend this place! Mini-me is definitely happier. She is Rocking her PS Summer Do!

Our little one needed grooming as the heat is starting to creep up in the desert. Time for a fresh…read moreshort cut to cool him down. As it our first time finding a new groomer here, we found this place. Spoke with someone regarding booking and it was quite easy. They were able to get in us first thing in the morning at 9. When we got there, a little earlier there was also someone waiting with their little ones. Once we checked in, the gentlemen behind the register was the sweetest. The warm greeting and the usual detail exchanged made the process very easy. Jose was the groomer, believe that was his name. The sweetest and welcoming. The usual chit chat on what we wanted and that was that. The place looked well kept and clean. I believe you're also able to bring your pup in for a bathing as well. The quick introduction, instructions and explanation and we were on our way. It's located in a strip mall off the main strip so you could also get all your errands done. Of course some things were done while we waited. It was about an hour and half till it was time for pick up. They do text/call to let you know. The place was great and the staffs were all very friendly and professional. We did feel welcome which is alway a plus everywhere. Pricewise was good. I believe it's based on size and what services maybe needed. Obviously if certain things is needed, then additional fee is added on. Jose was a doll and very sweet. Took very good care of our little one. Seemed like we may have found something new here.

Bones N Scones is a great animal boutique with a huge variety of high-quality food and all other…read moreaccessories your pets might need at good prices. Visiting in the Palm Springs area with my senior cockapoo, I needed special food to help her battle intestinal problems. I walked into bones and scones, and the two women working there were so helpful! I bought a whole new kind of food that did miraculous wonders within the first week for my poor old girl. So, for the next two months, while visiting Palm Springs, I kept going to bones and scones. April, works at both locations in Palm Springs and is the most professional, knowledgeable friendly, bubbly, young woman I have experienced in the retail setting in a LONG TIME! Bones N Scones is so lucky to have April!

They used to cater to the pets and now they just look to profit. Last year they sold me a happy…read morebirthday cake for my dog and this year they only had a cake that said "celebrate". It was twice the price and half the size. I won't be back. They aren't in the right business.

Always have the items I need. That is key…read more Plus, there is always something extra/special for our dog.

I Bought a baby guinea pig from here. I had a question because I got a rescue guinea pig and I…read moreneeded to know how I could possibly get them to bond and the person was literally just sitting on the phone, not saying anything and I heard them walking around. Very unprofessional. I was literally talking to a wall. The guys name is Dj. If you see him at the store, I'd avoid him because he doesn't answer when you are speaking to him. He'll ignore you. Not really the type of guy you want running the phone.

It is now called Diane's , I have a Newfoundland and a Shepard, both weight 150lbs each. Diane is…read moregreat with them and they look GREAT when she's done. She does only 1 dog at a time you never have to worry about other dogs waiting in kennals thats not the way it works. It's all about your dog. She is very reasonably priced and very, very caring. I would highly recommend her.

Great little pet shop in Rancho Mirage that carries a great assortment of organic and small batch…read morepet foods. Emmerson is a nice guy and dogs are always welcome in his store which is cool. Prices are the same as the big box stores but with a much better selection of small batch, family owned food companies and products. Very happy, try them out!

Pet Nutrition can be complex. You not go to a local nutritionist with experience and has the…read moreproducts needed for your pets nutrition journey. Emerson will go the extra mile to make sure your pet has what they need! Thank you Emerson!

This is my go-to for self wash. They have two self wash stations. They are always clean and well…read morestocked for whatever you need to wash your pet - shampoo, conditioner, ear cleaner, cotton balls for their ears, toothbrushes and blow dryer. The gals that work there are friendly and attentive. They check on you to make sure you have everything you need. They often give my dog a little treat at the end. I highly recommend EarthWise, Rancho Mirage.

I took my dog in to get a Dremel nail trim last week. The gal working basically took the points…read moreoff my dogs nails. When someone pays 20 dollars for a nail trim they expect you to round the nails as far as you can, not just take the sharp points off. She came back out and said she was not able to get the dewclaw because he was squirming. I am not paying you 20 bucks to do half of a job. In feeling my dogs nails, someone of them are curling which means she missed a couple. Very unprofessional. This doesn't seem like a real groomer, just a sideline and not really knowing what they are doing. I won't be back.

Love this store! And Gracie my 1 year old Italian greyhound loved it too! So many options for basic…read moreneeds to fashionista pup attire! The owner Al, is really helpful and a real advocate for the community. My mom and I shopped for an hour and Al really personalized the experience. Even if you don't own a dog or cat but know someone who does, stop in anyway and pick up a Palm Springs tank or collar! You'll be glad you did. Such a fun experience!

My recent visit to PS happened to be on the hottest week. My doggo had boots that were not working…read morefor him. I went to the Petco in PS. TERRIBLE customer service, very dismissive. Their website says inventory in stock, but according to the employee I disturbed while he was doing nothing, "the website is wrong". Ok. I found the new location for Cold Nose Warm Heart... OMG... LOVE!! the shop is jam packed with so many good things. The owner (I believe) was AMAZING. He made sure the boots would fit. Warm and friendly. The prices were in-line with what I see online. Great shop. I have shopped at CNWH when it was downtown. So glad he is still in business. This store is a treasure!

Tailwaggers was recommended as a place to buy some specialty food for our dogs while we're…read morevisiting in the desert. They were currently out of stock, but happy to order for us. The product came in within four days ! Tailwaggers and Tailwashers it's a full service place for people who love their dogs and cats. Mandy and Taylor were over the top helpful... everyone who came in while I was being helped, was greeted with family friendliness. The dogs seem genuinely happy and well cared for the place was extraordinarily clean and welcoming. Thank you for helping us with such care and friendliness.

They are not open their posted hours. When it comes to pet care they need to be more respectful of…read morekeeping customers informed.

The store is fine…read more Im only writing this review today for one reason and that's because the lady at the register with the long dark hair should not be working in customer service. Shes rude. She shouldn't be on the register representing your store.

Today was my first time bringing my dog in for a grooming. I read so many great reviews at this…read moreparticular petsmart in Palm Desert. Sandy and Sonny welcomed me and my pet with amazing customer service they were so kind . Sandy took care of my baby, sandy was so kind and helpful , making sure I knew what to expect and the deals/promotions for being a customer with them ! When I picked up my baby she looked beautiful , cleaned and so happy !! She enjoyed her self care evening with the ladies at petsmart ! Sandy and Sonny are so nice , I will only take my dog here from here on out ! Thank you Sandy !! See you soon! I also want to point out the front end cashiers . They are amazing and so nice ! I didn't catch one of their names but she had short hair and glasses. She was so cool and kind , making sure I had the app and not missing out on any deals ! Thank you Monterey Pet Smart for a great experience!