Dan and Greg provide service not often found anywhere else these days. They have installed…read moreaudio/video for my immediate family in two homes, business office, and even a RV. Top notch in quality, equipment, and experience.

I first hired Alpine for the AIrbnb I run, to simplify the guest experience for handling remotes…read moreand logging into Netflix. All remotes became interchangeable, and Dummy easy. Great work. Then next job was installing my golf launch system in my non attached garage with spotty internet. Job accomplished swiftly and perfectly. While there were at my home, fixed my connectivity with my Scansnap scanner. Then today, the power had gone out and I couldn't get my scanner to connect to my laptop and I called Dan, and in 5 minutes I was up and going after an hour of DIY failure. They are so highly skilled, easy to relate to team of father and son, they are fast, and reasonably priced, and have a vast skill set. Dan gave me the answer I needed on a Saturday morning and waited for the reboot on my computer to make sure it worked. They are excellent in every way.

First off let me start with saying that if you are in the market for any home theater audio video…read moreNetwork services definitely this is the man to talk to. Mr Wilkins is not only very knowledgeable and fair he's also very friendly and does not make you feel dumb was asking questions. Obviously when we go out to purchase some sort of service a lot of times we do not know the ins and outs the best product for us so on and so forth but he does and that is what counts. The office building where he is located is very clean very easy to navigate because trust me I get lost there is plenty of parking and I just think you should give him a chance

I finally gave in and had to call for reinforcements with my "smart home"! I installed Direct TV in…read moremy home, but unfortunately, the installers didn't hook it up correctly and bypassed using my Ruckus system. It's my fault because I didn't confirm whether they did. I finally got fed up and called Wilkcomm to come out and make sure it was hooked up correctly. Symeon came out and got everything installed correctly and educated me on my system. I couldn't be happier with the level of service I received.

Worst service I've ever had, if I could award zero stars I would. I brought my computer into the…read morestore looking to purchase a computer charger for my Mac Book Pro. They indeed sold me a charger but not the right model for my computer. I was out of town for a few weeks and when I went to return the item one of the tech guys insisted that it was the right charger and that it must be the battery on my computer. I ended up replacing the battery myself, and still had charging issues. At this point I brought the computer to Apple, which I should have done in the first place. Wouldn't you know, before I could even tell the gentleman at the Genius Bar what my problem was he told me I had the wrong charger for my computer. (it was meant to power a smaller computer such as a powerbook). I purchased the correct item from Apple and went to return the wrong charger to Lake Tahoe Online. Upon arrival I was greeted by a gentleman at the front desk who gladly set up my return. He then told me he had to get approval and grabbed the owner of the store. When she came out she did not let me explain why I wanted to return it and immediately told me no returns. I then tried to explain what the problem was but still she kept interrupting me mid sentence saying no returns. Eventually she threatened to call the police on me if I did not leave the property. I decided to let that happen and when the police arrived she simply said, "it's my business and I can operate it the way I please." I ended up leaving with no refund. All in all, i ended up spending $95 dollars for a charger that won't charge my computer, $80 for a new battery (not purchased at the store), and another $90 for the correct charger at Apple. I will never step foot in this store ever again unless wide spread looting takes place in the North Lake Tahoe area.

From the owner: Lake Tahoe Online is a full-service IT and digital marketing solutions provider servicing…read moreresidential and business customers in the Lake Tahoe region. Our MSP or computer maintenance programs for small businesses ensure your on-site and remote staff have access to the tools and support they need to help your business succeed. We offer computer and network support, sales and service, WiFi installation, website design, social media and email marketing.

We live in Serene Lakes and have had years of problems with Directv service. Many scheduled…read moreappointments where they did not show up and several contractor techs were sent up from Sacramento with two wheel drive trucks, without snow tires, or a ladder and they got stuck. Luckily a trusted neighbor suggested I call Carlson's Electronics who are in Truckee. They came right out and got our dish sorted out and our service restored. We know we will have dish problems in the future with the weather on Donner Summit, but we now have a trusted company to help us that understands our area. Thank you so much Carlson's Electronics!

I tried returning a router that, it turns out, I didn't need. Unfortunately, in the meantime, I had…read morelost the credit card I used to purchase the router. The store was completely inflexible, unhelpful, and unsympathetic, as they refused to accept the return without the original credit card. Very disappointed in their attitude.

The contacted me quick after I sent an inquiry online. Awesome work, friendly, professional. I will…read morebe sure to hire them again whenever I need network cable ran at my house again.

Excellent service!!!…read more The crew, Tristen and Anthony as well as their supervisor, arrived promptly and did the work per the contract. There was one window that posed a potential problem because it was blocked by a built-in immobile desk with shutters. The solution was to install the detector on the shutters. I also requested a fob, something not usually offered. They thought it was unavailable with my system, They did the research to find that they are available and Anthony left the job to obtain it. When he returned, the two of them connected the fob to the system. Beyond that, Tristen was patient explaining how the system worked. One of my questions was not easily answered regarding how to access a chart I had earlier seen on the home page. Tristen spent time researching and finding the answer. Throughout the time Tristen and Anthony were here they worked quietly, conscientiously and with consideration. Update: Recent heavy snow damaged the sensor for the outside garage door. They will be returning to replace the sensor as well as adding a panic alarm function to the fobs. I've also requested outside signs to let people know about the presence of the burglar alarm. They've ordered them and will install them when they get them. I heartily recommend Northern Nevada Low Voltage!!!

We are old but pretty computer savvy but have our limitations. We lost our tech guy who passed…read moreaway. We searched and found Computor Dudez. In Setting up our appointment with Jeff he informed us of the work he could perform and what the hourly rate would be. He was on time. Extremely personable. Exceptional knowledge and obviously very experienced. Very skilled and determined to solve not only the initial issues but upon hearing of our networking difficulties, addressed and cured every single tech issue we have been fighting with on our phones,network connectivity and printers. His diagnostic work found and cured dozens of virus' that infected two PCs. Computer Dudez ARE the best tech guys we have found in Carson Valley in twenty years.

It was easy to schedule. They had lots of options for paying they give discounts for certain types…read moreof paying.

Absolute Communications installed and maintains the network/wifi setup at Bright Futures for Youth,…read morea local nonprofit. I recently taught a class there, and even with 25 attendees hammering the network, we had no issues. This is typically not the case, even at high end company and gov't locations, so I was very surprised. Great job!

Super pleased with Kurt from ACS. Kurt arrived on time to set up our new Internet service. He did a…read morenice clean install and made sure everything on our network was operational before leaving. Super happy with his attention to detail and knowledge. Thank you ACS!

Matt has done several jobs for me over the past few years. To find a contractor that answers their…read morephone & returns your call, or texts you back is priceless. Matt is a super nice person, he is very knowledgable and honest. If you need a job done right, call Matt!!

What a really nice experience. Matt quoted me for a TV and an installation over the phone. Not only…read moredid he show up on time as promised the quality of the work was fantastic. He definitely knows what he's doing. I would highly recommend him for TV and media type installations in the Tahoe area.

Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.