It's impossible for me to leave a more enthusiastic, glowing, positive review.
I was having issues with my road bike. Jim - who is amazingly patient, helpful, professional and everything one could want in an advisor - helped me sort through the issues and ultimately conclude that I had purchased the wrong bike for my weight and training needs.
About 8 months ago I got on the list for the about-to-be-announced 2023 Trek Madone, figuring that I'd see it some time next year, and last week these sneaky sneaks called me in under a sneakily false pretense to surprise me with the bike.
Christmas came at Thanksgiving and I was - and am - blown away by the excellence of customer service plus the personalized thought and sentiment that went into the delivery.
And let's talk about the bike. The 2023 Madone has the light/lively feel, snappy acceleration and nimble handling of my 2013 Madone, and it also has the 2021 Madone's freight train charge into head winds and the same urgency to keep pulling past 26+ mph on the flats. When it's time to rein it in, the brakes are amazingly confident.
What I did not expect - at all - was how comfortable the new Madone is over rough pavement. The bike never feels sloppy, just razor sharp, direct, and immediately responsive, but when I'm wailing down torn up roads I can't believe the lack of jarring bumps.
I always kept my 2021 set to the middle ISO setting, and the 2023 somehow feels stiffer on smooth pavement and then softer over the bumps. It's some real sorcery.
Thank you, Trek Napa, for keeping me rolling and being such a trusted resource in Napa Valley. You have a customer for life! read more