I've bought bike cassettes from them and no issues. Texting is the best communication during their current business hours in PST. They respond immediately and thoroughly. read more

AVOID!!!! They don't have e-mail or a phone number for customer service. The "text anytime is BS!" Trying to facilitate a return is impossible. read more

Closed, out of business?. Went yesterday to check out parts and bikes, no signs ro anything, door is locked, can't see inside.

First time customer at Bike Closet. After searching online high and low, BC was the only retailer that had the exact Sidi MTB shoes I wanted to try out, in my size, and at a great sale price. Size was not available or shoes were completely sold out at all the big sites I usually buy from. The idea of text-only customer service (no phone or email support) was somewhat of a concern, but I did get prompt responses to my questions. (I think this helps keep BC's prices so competitive.) Great selection of bike gear, really great prices, fast shipping and delivery, especially if you live in Northern California. Now my first choice for new gear. AND...we should ALL support our local small businesses! read more

Bike Closet - These are used shoes after a test ride. - Bikes Near Me - Vacaville, California

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Great Deals and excellent customer service! Had an issue with shipping and they took care of everything. Even tho I had to text the number they were back to me quickly. read more

Update, got more stuff from Bike Closet and i couldn't be happier. No fuss ordering, really quick shipping ( my items came 3 days earlier than expected), and as always, quality products. Highly recommended. read more

Amazing service and prices! You can text them questions and they'll get back to you asap. They ship quickly, and have prices that other local bike shops in the bay area can't even match. Ordered from them multiple times, and it's a big two thumbs up from me. read more

Updating my post to a 3 from a previous 1. Day 12, I recieved a new shipping# and day 13, I recieved my package. Although the situation was resolved and I finally recieved my product, im giving a 3 for the price/deal and would of been fast shipping if everything went smoothly. I would of gave a 5 but during the process of trying to find my package til now, I did not speak to a single person for any questions/updates of what was going on which left alot of uneasiness. A simple personale response can go a long way. But givin the deals and products they sell, im sure im bound to come across and shop from them again.. Ordered a pair of cycling shoes, got a tracking #, day 10 no package. I contacted USPS and filed a missing package, they reached out and said a label was made but no package was ever recieved w/ that tracking #. I contacted their hotline twice and got a "let me see whats going on" response but with no reply or update after. Emailed no response. Called, no answer. I wouldnt have mind the delayed shipment if they communicated a bit better. read more

Tracking number link for my order would be a good start. Its been 8 days since I ordered a watch from them. No communication from them since I got the purchase confirmation over email. No way to track my item. On the website bikecloset the order status is still simply "Processing". Can't reach them over the phone nor email!!!! read more

Placed an order for Garmin Rally XC200 Power Pedals Dual Side Shimano SPD Cleats and some items, UPS say a label was created, but no package has been received. Used email and text as there are no other way to communicate. My order was over $1042. Been texting and emails but no response. read more

Bike Closet - Bikes Near Me - Vacaville, California

I bought 3 Continental 4000 tires from Bike Closet last August, they felt dry rotted when they arrived but I took a chance and put them on. They got sporadic use over the winter but I noticed late winter that something on them was hitting my forks. The reflective tape was coming off. Had to remove them with very little miles on them. Contacted Bike Closet and got lousy responses. Same old crap like "We've never had this problem", You should have said something in August". I offered to send them back so they could see for themselves but they would not agree to it. They sold me old tires, or ones that were defective. I got tired of arguing with them over it, but will work overtime to trash their name now. These people suck. read more

Bike Closet - Bad tires mailed to me. - Bikes Near Me - Vacaville, California

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The absolute best! The deals are unbeatable and have decided to only buy what they have to offer given the prices just can't be beat. People complain that there's no inventory but I mean when stuff is over 50% how long do you expect it to last. I look at their site probably weekly and always get my item within 2 days which is the biggest plus. Lifelong customer read more

I don't typically post reviews but I just drive out an hour to find out the location is closed. Apparently they moved to an undisclosed location and are solely online even though they post hours of M-F 10-1pm. The prices seem good but customer service is lacking, so buyer beware. If you have a product issue it may be tough getting them to reply. I had texted the number inquiring about products but they never mentioned the location was closed even when I told them I would be there in the morning. Wasted 2 hours of time and gas. read more

Ordered a POC helmet and a refurb Garmin and both shipped quickly and in great condition. Bike closet even threw in a free gift (Muc-Off) hand sanitizer! Would definitely purchase from again. read more

Great deals and excellent selection. Shipping is quick . I always check the site to see the sales that they have.

Online- super fast shipping. Customer service was great too! Awesome selection of bike gear too

Updated review. Received a call regarding my order. Informed that the item I purchased would be an open box item and they credited my account for a discount. All in all avoidable, but I finally got my part after agreeing to the matter over the phone. read more

Stumbled onto this online gem when I was looking for some pedals that were out of stock in my LBS and other usual online retail giants. Not only they had what I was looking for in stock, they had it at the lowest price I have seen. After looking around, I can surely say that you'll find genuine products here at a price hard to beat. After receiving the items today - I can attest to the great value they provide and they have a new repeat customer. Just putting this review out there for those who just found this website and are skeptical - the site may look like it needs work - go ahead and place an order, you will get your money's worth and more! read more

Prices seemed unbelievable. Did some research and it seemed legit. Ordered a Garmin Edge 1030+ very late in the evening and the order shipped out the very next day. Despite not being charged anything for shipping, my order arrived in Texas just a couple days later. Thank you Bike Closet! read more

I read several post on line that, due to the prices at bike closet, it might be sketchy. Well, not the case! I ordered the Elite Suito trainer at a great deal. It was delivered on time at a great price. A+++++ result. Bike Closet rocks. A new loyal customer!!!! read more

I have purchased multiple things over the past few years from bikecloset.com. They have excellent prices and always as advertised. One of the bike travel bags I had bought was missing a piece from the manufacturer, and bike closet went out of their way to help me, by reaching out to the manufacturer on my behalf and organizing that the missing piece be shipped to my home directly. This is amazing customer service and I cannot say enough about how happy I will be to continue to shop at bikecloset.com read more

Great prices. The stores are still not open for walk ins but you can find the great deals online. You can contact them through texting and they are very responsive and over the top kind. read more

Bought the Neo Tacx 2 from Bike Closet because their price was 10% off the retail. Should have forgone the discount. Their service basically ended after the package was shipped. When I first rode the trainer there was a clanking sound which Tacx noted sometimes happens during rough shipment(?). This is the first time that I heard about this. Tacx wrote that they can send a tool or I can contact the dealer. I choose the latter. I texted Bike Closet and after a couple days of silence I followed up, to which the person wrote, "let me reach out to Tacx ". There was no response from Bike Closet. Reference photo. And now I have to work with Tacx. Bottom Line is Bike Closet, which seems like it is a warehouse, is only concerned about the sale. If you have a problem with the product you bought, well, you maybe out of luck. Customer service is not in their lexicon. read more

Bike Closet - Bikes Near Me - Vacaville, California

Love this place. They have unbeatable prices and customer service. They are my first go to for all my bike needs. Especially tires, but I've also bought clothing, and a bike computer from them. Granted they are in CA and I'm in OR, but orders typically arrive in two days. If I had any complaint at all it would be that they are sometimes out of stock on my favorite tire size, but that is me nitpicking. For reference I've placed at least 10 orders with them over the last couple years read more

The service was first class and the shipping was amazing. Product arrived exactly as described and sooner than I expected. I actually ordered the wrong model number (Garmin watch) and the return process was as pleasant as the ordering. I would absolutely buy from them again. Thank you BikeCloset read more

I was in the market for a puncture protection tire, and decided for continental gator hardshell. I found a great price at Bike Closet and due to good reviews, I decided to purchase a tire and some tubes from them. Everything came to South Florida within 1 week. All legit original items. Installed and works. I have placed a second order for another tire and few more small items (i like to have spares). The only awkward thing is that there web page seems to be running out of inventory, and for example i cannot find there gloves size "M" nor other things I need. I assume that due to the pandemic inventories are not being replenish at the required speed. Their customer service (text message) takes awhile and it can be more helpful. I hope they are not considering closing the business. I plan to be a customer for the years to come. read more

Bike Closet - Bikes Near Me - Vacaville, California

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Placed an order for bike pedals 8 days ago, UPS says a label was created, but no package has been received. Used their bogus "text line" as there are no other ways to communicate and have heard nothing back from them. Just hope my pedals can come and I'm not out $125... read more

Little weirded out by such low prices and plain website, but gotta say they are legit, low prices and responsive service. Glad to find Bike Closet. read more

Recently purchased from Bike Closet...staff was very helpful and responsive. Just purchased new tires for my road bike and will definitely check their site in the future. Great pricing and quick delivery...Thanks from Boca Raton, Florida read more

This is my updated review of Bike Closet. My previous review was a bad review because I hadn't received the helmet I had ordered, my card had been charged, and I hadn't heard anything from Bike Closet in response to 3 inquiries after 15 days since the order. However, after I posted that review, a representative from Bike Closet reached out to me, apologized, and stated that they agreed that they had failed on their end to provide excellent service. The rep stated that they wanted to re-send me the helmet and also issue a full refund as a way of customer service recovery. The helmet arrived 2 days later and I'm very happy with it. Bike Closet's service recovery response to my negative experience was above and beyond. Everyone makes mistakes and Bike Closet worked very hard to remedy the situation and make it right. I'm giving them 5 stars for that. read more

Have ordered from Bike Closet several times now. The shipping is always way faster than I expected and the products are exactly as described. I shop almost exclusively on price, and Bike Closet delivers on price AND service AND communication. Can't go wrong with them. In fact, on my first order for a Kask helmet, it appeared that they didn't have the color I wanted - I ordered anyway, thinking I'd live with a different color. BC, however, took the time to find the one I wanted and contact me to ask if I wanted it more than what was on my order. Of course I did, and now my helmet and bike color match! They go the extra mile. read more

So, I walked in the door with my dad and though I could see them looking at us through the window, when we walked in, no one greeted us.. No smile, no head nod, no "Hey, how are you?" Nada. Strike one. Then, finally this guy came to help us. He looked to be in his early to mid 20's and he asked what we were looking for. I told him I needed a hybrid for school and one that would be good for climbing hills. He seemed friendly enough, also he was pretty hot, if it wasn't for his hotness, I probably would rate this place a negative lol. He picked a few bikes for me to try and they weren't really comfortable. I tried one that was comfortable but the colors it came in were so horrendous that I couldn't possibly buy one. They seem to have more men's than women's bikes and the selection is pretty slim. Also, I asked this dude if the bike came with fenders and he said no and he said that fenders were "more for decoration but they aren't functional." I said I heard they were good for rain he said, "Oh yeah, but someone who's riding in the rain won't care if their bike is wet." I guess he wasn't thinking of possibly being splashed by puddles from like an early morning shower. Also, he said that fenders on a bike were bad for riding hills. I don't know why he said that when I asked a lady from another shop who looked like she'd been riding since before he was born, she said she didn't know what he was talking about and that it wouldn't be a problem. Basically this guy was saying all these technical terms about the bike specs, but I had the feeling he didn't quite know what he was talking about. Thumbs down for customer service and lack of knowledge. Thumbs up for cute guys trying their best lol. read more

I wanted to order tubes from Bike Closet, and sent a text message to confirm that the valve stems on the tubes I was considering had fully threaded stems (and a lock ring). I sent the same text message 4 times over 2 days (several hours between messages) before I finally got a meaningless response: "i think they are just standard". I asked "What is standard?", and that they confirm if they are threaded. They said that they would have to ask the warehouse. I said "Okay, let me know what they say." Once again, no response, so I sent another follow-up. It took 2 more days for them to respond, at which point they told me that they were now out of the tubes I wanted to buy. It was 4 days of the worst customer service I have ever seen. They need to get their act together!!! UPDATE: 30 minutes after I told them they had terrible customer service, I received another text message (I guess I got their attention). This is what they said: "our custom service is great. if they were in stock you shoulud have added the to the cart and checked out. communication is never instand. however, we did have a shipment just arrive. So if you want to be nice to us we can point you in the right direction when they are back up later today..." Was I not nice to them before??? Was it not nice of me to tell them that their customer service was "pretty poor"??? I guess the truth hurts. I wished them the best in running a business with terrible custom service that only sells to people that are "nice to them". BTW... as soon as they told me they were out of stock on the tubes, I decided to order from Performance Bike. I called their customer service line to confirm that the valve stems were threaded on their tubes, and the rep put me on hold for 2 minutes while he reached out to the warehouse and confirmed that they were threaded. I ended up buying over 20 tubes, and the cost difference was 20 cents per tube!!! Never going to deal with Bike Closet again. Low prices are great, but not when you have to deal with such arrogant people. UPDATE #2: Vendor reached out to me again to say that it wasn't their fault that they ran out of stock on the item, as I should have just ordered it right away. I reminded them that I did not order it right away because I had a question that they hadn't answered... and to this day they still haven't answered!!! They did point out that they are dealing with staff shortages due to the wildfires in CA, and I feel bad about that, but then they should have just said something like "We apologize that we are unable to answer your question at this time due to....". Then to tell me I can order from them now if I am nice to them?!?!? No apology for that arrogant comment, and still no answer to my question! (FYI... I have all of this in a text message exchange with them, because there is no phone number on their website) read more

Did a group ride for the first time with these guys this past Sunday. A good mix of characters but all were very friendly. Some were hammers but for the most part the group stayed together on this no-drop ride. After the rest stop at Steady Eddy's coffee shop the hammers took off for some hill work and the rest looped back to the shop. I liked that everyone was friendly and helpful. The owner was really nice, as was the mechanic I rode with a little bit. (Forgot his name though, he had a Brian Wilson/SF Giants type beard!) He was very knowledgeable and down to earth. The shop looked kind of small but they had a large inventory of bikes and accessories in the space they had. But from my experience so far, the customer service and friendliness is what is going to keep me coming back!! read more

I called these guys 4 times in one day trying to figure out what I wanted. They answered the phone right away every time and never got annoyed - sounds basic but that's unheard of these days. No recordings, no holding, extremely friendly and helpful and my orders shipped same day! And the pricing is best I've found for what I needed. Unless something bad happens between now and when my products arrive this will be my first stop every time I need bike stuff....! Update 6/8: Everything I ordered was received in 2 days from Cali to Vermont! And, in one case it appears they must not have had what I ordered so they sent me the next level up at no charge. Recommend this shop 1,000 times over. read more

I had been looking to purchase a smart trainer for the past couple weeks. After a couple weeks of off and on research, I purchased a smart trainer from Bike Closet because: 1. Their price was 9% lower than any price I could find online (including, Amazon, eBay, Craigslist and Facebook Marketplace). 2. They were really easy to get in contact with by texting the number that is posted on their website. They quickly replied to any questions I had and were really nice. They shipped the smart trainer to me within a couple hours of purchasing online and it arrive 2 days later. Overall, really happy with purchasing from them. read more

Ordered a tire and two tubes from their online sale. Items arrived in a couple of days and were perfect. Price was competitive. Very glad I found this place online. read more

One of the worst experiences I have had. They sold me a product that they never had in stock and all inquiries went without a response with their "text message" system of customer service. I requested a refund after no responses and that too was ignored so I had to file a chargeback with my credit card company. Avoid at all costs. read more

Really good selection of products, I found the tires I needed for my Gran Fondo Classico, check out was easy, and it shipped fast. Everything was exactly what I ordered. I may have found me me place to shop for bike stuff. read more

I WOULD GIVE THEM 10 STARS IF I COULD! I was actually just riding by and my tire was dragging (I have a Specialized bike). Rob said he would take a look and first pointed out my front tire was loose. Then as i was riding Alex said "you need some air in the back". So they put air in my tire. Then Rob put it on the rack to make sure everything was alright. While I was there I asked him about a tandem bike for me and my son (who has autism and is 12). He proceeded to tell me about all these different bikes and different places I could go. He told me about riding groups etc. I was amazed. So after about 30 minutes of assistance I pulled out my wallet to pay. I asked how much do I owe? He said nothing! NOTHING! Man I promise I will refer everyone I can to these guys. If someone wants a bike I will send them that way! THANK YOU for being professional, courteous and kind! read more