We walked in and already felt comfortable, Mark was up front and answered the 7263537 questions we had! Sounds crazy but we had A LOT! We were in a few months earlier and had such good customer service when we were ready to buy, we knew where to go. We had a lesson on tire removal and more from Lance. The team here is AMAZING! After two hours plus of diving in, my husband and I both left happily with road bikes, shoes, accessories and an educated brain on biking. Three Cheers to Trek! Trek! Trek! Trek! read more

Trek Bicycle Olympia East - Bikes Near Me - Olympia, Washington

Was on a family outing today with my toddler and husband. Had plans to stop at bakery and then bike shop. There was zero bakery parking so we parked in (empty) bike shop parking lot, trying to safely cross street with our 2 yr old, We were immediately yelled at by owner/worker telling us we can't park there and to move car. We started trying to explain there was no bakery parking and were only gonna be 10 mins at bakery and then head to their bike shop and were cut off and told "that's not my f*cking problem" by the worker. Born and raised in that exact neighborhood and never been spoken to that way by a business and have always supported those local businesses. Will never shop at that bike place again with those type of rude attitudes and lack of understanding/empathy. read more

Friendly and knowledgeable staff. They are usually able to get my bike and very quickly. They also host nice community events and workshops!

I've had mixed experiences at this store. One the one hand, I've had really knowldgeable and skilled staff work on my bikes. But the last time I got a tune up, a new tire was put on the bike that did not match the tubes and my tire blew out while riding, which is a big safety concern. The first salesperson I spoke to flatly denied this possiblility, until the mechanic who had worked on the bike confirmed the mistake and fixed the problem. My bigger disappointment came this week when I brought in the $2,500 Trek electric bike I had bought in the store five years earlier. I was flatly informed that Trek no longer services my model and that the bike is worthless and cannot be worked on. (This bike does not have many miles and still has the original tires.) I was told that Trek would offer me a 25% discount if I shelled out for a brand new E Bike in their store. That is when I realized that this is not a neighborhood bike store, but a Trek owned corporate store that is less community/customer oriented than I had presumed. In the future, I will take my business to one of the many excellent locally owned bike stores in town. read more

What a bait and switch! Gave me a $20 coupon so I thought I get a shot of Stan's in my tires. they told me it would be $12/tire. Lo and behold the charged me for retail Stan's injector kits although they buy it by the barrel. The cost ended up being $47 for a 10 minute job if I did it myself. Too bad, I used to spend a thousand bucks to have old town rebuild my bike. read more

Trek East used to be a great place to go for bike repair, gear, and buying new bikes. Unfortunately, the new management behaves more like the stereotypical "used car salesman". I own several Trek bikes, and one, my Domane +, was/is making noise when I pedal. The first time I took it in, the mechanic did a full diagnostic, located the issue and fixed it. When the issue cropped up again, I took it into Trek West because they had shorter turn around times. I told them what the previous mechanic did. When I came to pick up the bike, they said they couldn't fix it. They didn't charge me, but for a $10k bike, that's not a good outcome. As the problem got worse, I searched the web and bike sites to see if any other Domane + owners were having the problem. They were and they had identified the issue - tightening the motor mounts. I brought this information to Trek East with screen shots, videos and quotes from others with the issue and left my bike. After a week, they still hadn't looked at it. When I asked the manager (big guy, trucker's cap, straggly longish hair) when they would get to my bike, he just made excuses and danced around giving me a time frame. It was clear he didn't want to commit to a timeframe or a fix despite the fact that it's a known issue. He was dismissive and clearly didn't take the information I provided seriously. I took my bike home. Never going back to that shop until that manager is history. read more

Bit of a Bougie bike store- Caveat Emptor I've had my old bike worked on here before and it was ok, kind of expensive, upsold me Bontrager pump that broke right away, but whatever, it was fine. This time I bring in my daughters bike in knowing it needs new tubes and a new chain. I'm not a bike expert but I'm 47 years old and know enough to know when someone is snowing me, as well as understanding basic safety information about bikes. The young tech ends up telling me "this bike needs everything", which is nonsense, the bike has been ridden recently and is fine, sure you -could- replace all kinds of stuff but it would be fine for casual use with a new chain and tubes. The tech tries to tell me that I will need to spend upwards of $250 or something to get the bike repaired...I spent less than that on the bike. So I ask him to just replace the chain and the tubes and he tells me cannot work on the bike at all "due to safety reasons", and was fairly curt about it. I think the bottom line is that they do not want to work on old bikes because they don't make enough money off of them. That's fine, but the shoddy excuse of "safety" for that really rubs me the wrong way. It's fine and I kind of expected this at some point, it is the kind of store where more dedicated hobbyists purchase expensive bikes and get all their service done there, not the kind of store to take your kids beater bike for routine maintenance. If that's you then the place will probably work out, if you have an older bike and don't want to spend a ton on maintainence, go somewhere else or find a tinkerer-type bike store. This place is just a big money generator and expects you do do business in "packages", they aren't interested in your business unless you are going to drop serious cash, which is fine but I don't like the way I was treated. read more

I normally use a different (local) bike shop but these guys handle Shimano pedals specifically. I had a damaged Shimano pedal and was seeking their assistance. I managed to get there about 20 minutes to closing and they were willing to get things squared away for me. the parts to repair what I had were rather epically unavailable (literally zero listings anywhere but part numbers were in the catalog). they shared the part numbers with me in hopes I might get lucky at some point in time. clearly I chose poorly when I purchased those pedals (not from this store mind you). anyhow, their service was quite good, staff was friendly and when it became clear that the parts were just not going to happen to repair what I had, they sold me another pair of pedals, installed them and got me on my way. on a previous visit with my aging father we looked at a selection of electric bikes since the old man decided he just HAD to have one. on that visit the service was quite good. for the electric option we were considering they didn't have it on hand but, could be ordered and in hand within a week. read more

Extremely helpful and courteous as I returned an item that didn't work out for me. Excellent customer service.

The staff here were quick and efficient. Although I am new to biking they were able to answer my questions and ensure that the bike i chose was a good fit for me. I have found other bike shops less friendly to me because I was so new to biking, at least that is how it appeared. I will return here for all my bike needs, even though I live so far away read more

Just purchased a smart trainer from Trek Bicycle of Olympia. The service was outstanding and Chris was incredibly helpful! I've had the best luck with my Trek bike and the customer service at this dealership. They are my go-to store! read more

New rider, looking for a Roscoe 7 mountain bike. Since I'm on the cusp between small and medium, I needed to try them both to determine which would be the correct fit. Since they had no stock on the floor, it was looking like multiple visits might be needed to test both sizes. Demand is high, I get that, and was willing to work with the process. They had a small Roscoe in a box and offered to put it together so I could test the sizing. Since they couldn't put it together right away, WE ALL AGREED they would call me when the bike was assembled and I COULD COME BACK THE NEXT DAY for fitting and possible purchase. They ended up calling me that same afternoon - I was an hour away. I could have been there within 5 minutes of closing. In the three minutes it took me to call them back, they'd sold the bike. Additionally, I was willing to order a bike after knowing which size I should order. If they'd kept their promise, they would have had that sale and still be working with me on mine. The other person would still have gotten the small Roscoe, but I would have been closer to my end goal of knowing what I need. They seem to have good reviews, which is why I went there. And I may visit a Trek store elsewhere. But I won't work with the Olympia store (Michael) again as they don't keep their word. They didn't even try. Bad, bad salesmanship and customer service. read more

In July our family purchased 2 Trek bicycles. We were thrilled with the customer service we received from everyone working. They allowed us to test our bikes, answered all of our questions and helped us decide which bicycles were right for us. We left with our bicycles, accessories and everything we needed to make our cycling experience amazing. My husband used his carbon fiber framed bicycle 4 times before it developed a crack in the frame. The factory would not honor the warranty because the crack was in an unusual place, but Trek Bicycle of Olympia replaced the frame at no charge for labor or materials. My husband was so impressed with their customer service that he purchased a second bicycle to take with us when we go camping and on road trips. Thank you Trek Bicycle of Olympia for your integrity! read more