Typical misogynistic bike shop TLDR: Performed adjustments without my permission, didn't even…read moreperform the service I asked for, then spoke to me condescendingly as if I don't know what a bike is. I went in to get my derailleur adjusted for some ghost shifting issues and to bleed my breaks since it had been a few years and I noticed that my rear breaks were feeling spongy and were taking a while to engage. I have a hardtail mountain bike that I like taking out on trails, so I did not want to be dependent upon my front breaks. I was told that they would take a look at my bike and then text me a quote for how much the service would cost before they did any adjustments. They did not text me a quote for service, but instead went ahead and made the adjustments without my permission. When I went to pick up my bike, I was ignored while they helped the men who walked in well after me. When I was finally able to get my bike, I was told that my breads did not need to bleed since they felt "solid" and just needed a little extra pull on the lever. I was then condescendingly told about my front breaks, and to "use this one when you're going downhill too fast and feel scared". Rode my bike around a bit, and the issue with my derailleur is not fixed. This shop is a waste of time and money.

Guy at the counter was abrasive, took my bike in for new inner tubes, wouldn't let me see the…read morerepair work he was doing.. when he was done things were wrong that had never been before. Told me the work was done but when bike was submitted to me they had disconnected brake cables (to do tire work presumably) and left them disconnected!! A guy named Will took over and reconnected front cables. The brakes had always worked great until I took the bike to this shop. Now the front ones are ok again but the rear wheel slips when I brake. If you do go to this shop ask for Will, he seems more ethical and competent than the other guy whose name I don't know.

Adam and Kevin are highly knowledgeable and skilled. They work with you to get a bicycle that fits…read moreyour body and style of riding, and ensure a safe bike as well. Adam suggested handlebar improvements to make a safer and more comfortable riding position on my 2019 All City Gorilla Monsoon. He also replaced my rear wheel after he showed my the stress cracks that could have caused a dangerous situation on road. I've used DRC for years and will continue to take my bikes there in the future.

Adam was amazing. He easily fixed the brakes on my mom's rollator walker after we stripped the…read morebrake cord. He was friendly and the fix was quick. When we're in the market for bike repair or a new bike, this will be our first stop.

Went to a local bike shop who told my family they didn't have time for us. We saw the Baby Boomer…read moreBike truck nearby and the owner approached us asking if we needed help. We explained our bike issues and we all went to his shop and he gave the equipment a solid once over. I was able to get a helmet, pump, lock and even an extra padded seat. I always support veteran owned businesses when I can. Especially when they're this kind, quick, and knowledgeable. His operation is mobile, so I think I found my bike guy for the future. Went to a local bike shop who told my family they didn't have time for us. We saw the Baby Boomer Bike truck nearby and the owner approached us asking if we needed help. We explained our bike issues and we all went to his shop and he gave the equipment a solid once over. I was able to get a helmet, pump, lock and even an extra padded seat. I always support veteran owned businesses when I can. Especially when they're this kind, quick, and knowledgeable. His operation is mobile, so I think I found my bike guy for the future.

Great customer service, welcoming, and very knowledgeable staff. Immediately assisted me with…read moreissues concerning my daughter's e-bike and even gave me pointers on steps I can take in the future to better maintain her e-bike. I highly recommend this small business and they will be my go-to for any e-bike issues or concerns.

We walked in and already felt comfortable, Mark was up front and answered the 7263537 questions we…read morehad! Sounds crazy but we had A LOT! We were in a few months earlier and had such good customer service when we were ready to buy, we knew where to go. We had a lesson on tire removal and more from Lance. The team here is AMAZING! After two hours plus of diving in, my husband and I both left happily with road bikes, shoes, accessories and an educated brain on biking. Three Cheers to Trek! Trek! Trek! Trek!

Was on a family outing today with my toddler and husband. Had plans to stop at bakery and then bike…read moreshop. There was zero bakery parking so we parked in (empty) bike shop parking lot, trying to safely cross street with our 2 yr old, We were immediately yelled at by owner/worker telling us we can't park there and to move car. We started trying to explain there was no bakery parking and were only gonna be 10 mins at bakery and then head to their bike shop and were cut off and told "that's not my f*cking problem" by the worker. Born and raised in that exact neighborhood and never been spoken to that way by a business and have always supported those local businesses. Will never shop at that bike place again with those type of rude attitudes and lack of understanding/empathy.

These guys are the best bought a couple bikes from them and gear there always helpful and great…read moreattitudes Thanks always keep up the great work!!!!Diana

Don't throw away your old bikes. Bring them here, where they will be refurbished for sale or…read moredonation.

You can't complain about a slightly heavy bill when you get your money's worth. Joe methodically…read moreworked over my entire e-bike. I called him for the rear flat and ended up with a full tune up and brake job. He used a tire and tube I bought off Amazon. The entire time, he explained things to me and demonstrated best practices. I learned how to extend my bike's life while getting it fixed. When he finished and I took it for a test ride, it rode better than it had the previous six hundred miles! He adjusted everything! I had no idea how much better it could be. Could not recommend more.

Joe is old school in the absolute best way. Been doing it since '78 & he's not doing shortcuts or…read moreripoffs. We have 2 Rad bikes & with the hills in Seattle, I feel very confident that our bikes are safe safe. His attention to even the smallest details, sounds, etc. is incredible. Got to hang with him while he worked & learned a TON. Lucky to have him in the area!

2 for 2, I've gotten poor attitude when I visit this store. Every question seems like a burden. If…read moreyou don't like helping people, don't work in the front of house. I won't be back.

5 Stars - Amazing Service!…read more I came into Tacoma Bike to pick up some new tubes and a shifter cable for my bike. After checking it out, the tech let me know I actually needed a new derailleur. I asked if there was any chance they could install it that same day since I was hoping to ride with my wife the next day. Even though they were just minutes from closing and had other bikes to finish, the tech went above and beyond--he stayed a few minutes late to swap out the derailleur for me since it was a quick job. As a new rider, I really appreciated the extra help and kindness. Huge thanks to the team at Tacoma Bike for taking care of me. I'll definitely be back!

I received excellent customer service and the tuneup recommendations provided for my bikes has…read moreimproved their performance. I highly recommend Trek Bicycle University Place for bicycle maintenance.

I highly recommend this Trek Bicycle location. I purchased a bike here, but there was a wait for…read morethe shipment to arrive. I ended up contacting them just to check on the status and they upgraded my bike to the newest model without any additional charge. Later on I realized I needed to size down so I returned the bike and got a different size. During this entire process the customer service has been understanding and amazing. If you are in the market for a bike this is a shop I would recommend checking out. I never felt pressured by the employees either into purchasing a bike. I visited a few times before finally purchasing also. Thanks Trek!

REI is a place of GOOD gear. They sell things that work. I have walked into that store many times,…read morethe scent of new fabric and rubber sharp in the air, and found what I needed to survive. The boots will take you through rain and mud and snow. They're made to take you somewhere. Somewhere rough. Somewhere real. The tents hold up in wind, but you will hear the wind whistle through the seams if the storm is strong enough, because Mother Nature will never bow to man's interventions. You pay a price for that. The press sings songs about REI like it's the holy land for outdoor men and women, and maybe that's true in parts. But you don't go there for ceremony, you go for the tools. They make good tools. You don't want to trust your life to something flimsy when you are out there, far from the roads and the towns, when your survival depends on gear. REI has it, in its clean rows, with its well-meaning salespeople, and its prices that sting a little but still make sense. It is the day-to-day, too. The jacket for the morning walk. The pack for the hike with your daughter. The water bottle that won't quit, no matter how many miles you pour through it. It holds up for the small things and the big. It holds up for life. It isn't perfect, but neither are you. Still, you trust it.

REI by the capital Mall is basically most disappointing bike shop ever!! I appreciate they…read moreinstalled my odyessy u brake system but how they adjusted it is the worst there basically either lazy or don't even know about high end bmx I ask them the break is acting up they just shrugged and tell me try adjusting the lever

Be aware that Penny Bike Co. is a SCAM! Please do not take…read moreyour bike to Penny Bike Co. The shop owner, Shane Penny, and his mother, Shelley, have stolen my bike and the $500 down I had to pay to have him start working on the repairs we agreed to back in April. I have attempted to call him many times, emailed the shop, and even showed up there and have yet to receive a response. He uses his mother, Shelley, to email his victims with promises, saying the bike is fixed and ready to be picked up soon. Then, she says she won't be able to reach him when you follow up. The police are now involved as he has had a reputation for stealing bikes. Please do yourself a favor and not take your bike to this shop. Here is a picture of my bike that he has stolen.

Penny Bike co. and Shane Penny are a complete scam. I brought him a bike to work on over a month…read moreago. We agreed to a $600 charge for a new motor. He has since kept the bike and my money. He won't answer phone calls and won't come to the door when I have tried to pick it up. His business seems legitimate at first, but don't be fooled. He is a scam artist! Read the other reviews! Avoid this shady business at all costs.