I bought a new electric bike, which I love, love, love. Unfortunately, on the second ride I noticed that the wires to the back light had come undone. I was close to Trek and not remotely close to where I bought the bike, and really hoped they could help me so that I could get the bike back on the bike rack and ride the trail I had been heading for that day when I noticed the dangling wires. I was ready to pay for the work; but not only did they fix it right there and then, they didn't charge me. I now have a new bike AND a new favorite bike shop for my maintenance needs! Yay Trek UP! read more

I highly recommend this Trek Bicycle location. I purchased a bike here, but there was a wait for the shipment to arrive. I ended up contacting them just to check on the status and they upgraded my bike to the newest model without any additional charge. Later on I realized I needed to size down so I returned the bike and got a different size. During this entire process the customer service has been understanding and amazing. If you are in the market for a bike this is a shop I would recommend checking out. I never felt pressured by the employees either into purchasing a bike. I visited a few times before finally purchasing also. Thanks Trek! read more

Trek Bicycle Tacoma University Place - Storefront - Bikes Near Me - University Place, Washington

I received excellent customer service and the tuneup recommendations provided for my bikes has improved their performance. I highly recommend Trek Bicycle University Place for bicycle maintenance. read more

My friend gave me a bike. I needed to put air and see if there is anything needed to repair. They are very kind to put air in and checked what is needed and estimated cost. I highly recommend this place. read more

Came in to get a bike for our daughter. Johnny was super helpful and so accommodating. He made the process super easy and fun for our daughter. Now she's riding around with friends and is so happy! read more

Trek Bicycle Tacoma University Place - Bikes Near Me - University Place, Washington

I feel a bit guilty for writing this review but I have to say I'm actually pretty disappointed with the experience we had at this Trek location. My husband and I are brand new to biking but are getting ready to do some trips and wanted to invest in a quality rack. We purchased the Thule T2 Pro XT rack from this location and, while the gentleman that helped us was very nice, we left with a product we could not even use. He helped us load it into our car, commented that it would fit on our hitch, and sent us on our way. It wasn't until we were in Portland and about to pay someone to install the Thule for us that we learned that it *did not* fit our hitch. Additionally, upon returning the rack to another Trek store, we learned that installation should have been offered at the time of purchase... it was not. I feel pretty dismayed that this service had not been offered because it certainly would have saved us the serious inconvenience of learning days later, in another state, that the rack doesn't fit our hitch. If you're considering going to a Trek store I'd honestly recommend making the trip to the one in Tukwila. The guys that work at this location were super helpful with our return, went out of their way to help us find another rack (which is REALLY hard to do right now, they're sold out basically everywhere) and answered all of our other remaining questions. I would be hesitant to ever go back to the Tacoma store, as they appear to be doing the bare minimum for their customers and are perhaps more interested in the sale rather than the success of their customers with their product. read more

This was my first time being in a Trek. I was happy to find some things that I needed. I waited patiently for more than 10 minutes. in front of the cash register. There were a two workers behind the counter and twoon the floor. They were all busy with customers. When they were finished helping the customers, I expected to be rung up. I was never acknowledged and they helped other customers who came in after my sisters and I. I ended up just leaving the products I was going to purchase on a shelf and we left. I was highly disappointed in the lack of customer service. Trek lost three customers for life. read more

Don't waste your time with these people. I'm 5'10". They had one bike that would even fit me. I told the guy my limit was 5k so he tried to sell me a bike that was 6k. Then acted like he was better then me. Bro you couldn't even afford a bike at this place. You work at a bike shop and I'm a truck driver. Douche bag. I believe in treating people the same not like your above them. read more

I asked a question for a part prior to bringing my bike in and was very specific with my question and wanting to make sure it was something that they could do. The person on the phone was very encouraging and told me it wouldn't be a problem to bring the bike in. When I brought the bike in they refused to work on it with out attempting to upsell me. Rather than just being a bike shopping and performing maintenance they kept hassling me to buy more and more. read more

So happy to have another bike shop in the area! I purchased my Trek bicycle from Bike Tech in Tacoma about 12 years ago, and have put hundreds of miles on it since. Bike Tech remained my go-to bike shop throughout most of those years, so I was sad to hear that they were closing the Tacoma store in 2018. Shortly after shuttering the Tacoma shop, the owners of Bike Tech announced that they had sold the business to Trek Bicycle-- which would be opening in Bike Tech's former location sometime soon. And then... nothing. Until this summer. Trek Bicycle Tacoma recently opened, not in Tacoma, but in University Place (next to Whole Foods). Apparently the company wasn't able to come to a suitable lease agreement with previous building's owner, so they've moved across town. This is a smaller store than the old Bike Tech location, but they've got the same great products, services, and staff. I went in there this past weekend to have my bike serviced: it looks and rides good as new now. Thanks, and I'll be back soon! read more

Can't voice enough support for this shop. I walked in less than an hour before closing, needing a new headset bearing and a new tubeless tire install. My CX National Championship race was at 10 AM the next morning and I was pretty uncertain any shop could help me on such short notice, but Peter at Trek Bicycle came through! The guys didn't even give me a hard time for riding a Specialized bicycle. They happily set up the work order and had it done before closing. Probably the most impressive thing is that they were able to help me, despite not having the part I needed. When Peter realized he didn't have the right bearing, he didn't give up. He did his best to repair the sealed bearings so that the bike was at least rideable. He called it a bandaid, but to me it felt as good as new! I may not have had a stellar race, but at least my bike wasn't the issue. I highly recommend this shop to anyone in the area, even if you don't own a Trek. Great people. Great shop. read more

I love this store and the employees, they always make you feel welcomed and they treat you like a client, they build relationships and help with anything you need. I'm a newbie riding a road bike and Iseah, Jameson, Terry and Pete have helped me with all my silly questions and concerns and they are always in a great mood. I recommend this store 100% read more

Trek Bicycles Tacoma is as friendly and customer-oriented as any local bike shop I have been in, with deeply knowledgeable professionals that understand their product exceptionally well and have a genuine passion for cycling. The whole customer service team is outstanding, and the manager Isaiah is a credit to the brand, the industry and professional customer service generally. They went above and beyond to provide what I was looking for and beat every expectation. I won't hesitate to come back whether I'm looking for a new $10K+ bike or a $5 component and trust I will get the same level of service and trustworthiness. read more

My first experience coming into the new Trek store in Tacoma was great. Clean, well merchandiser store and friendly, knowledgeable staff. I came back, ordered a new Domane road bike, which was a serious upgrade for me. I was not shamed or pushed to upgrade like the other bike shop I went to. They listened and got me what I wanted. After a few adjustments i walked out an extremely satisfied customer. Especially knowing that no matter what i need in the future, i have confidence that Trek Tacoma will be there for me. That trust is difficult to achieve as a retailer. I should know, I've been in retail the past 38 years and recognize excellence when I see it and I have not seen this level of service. Ever. Customer for life. Thanks guys! read more

Trek Bicycle Tacoma University Place - 2020 Domane SL5 - Bikes Near Me - University Place, Washington

Very pleased with my bike purchase experience . Very knowledgeable, very friendly, went the extra mile. Highly recommend!!!

Really awesome staff & service! I had my bike tuned up and the day after I picked it up the tire went flat again - I brought it back in and they fixed it again free of charge :) Staff are super friendly! read more

The outside wait due to Covid is a little ridiculous, but once inside the staff is knowledgeable and friendly. Much of the stock is pretty sparse, but that seems to be the case at all bike shops. read more

The wife and I haven't had a bike in years. We decided to finally pull the trigger. We wanted to support our local shop. These guys are awesome! They answered all our questions and helped us dial in our selection. Even with the times being what they are, they got our bikes done in a quick turn around. When we went to pick them up, my bike was in the wrong color but at no fault of there's. It was a factory mix up. I actually accepted the bike because I loved the different color. They offered to fix the mix up but I declined so they tossed in his and hers bike helmets. I really appreciate all the have done for us. I will definitely return for our whole family in the future. Thanks guys! read more

Great new store. It is the new, Go To, store for all things "Trek". It was my first trip to this store since Bike-Tech went out of business. The customer service is wonderful. I was met by Chase who asked great questions and took care of my bike. I also discovered and tried on a new Wavecel bike helmet and found a new pair of cycling shoes. I highly recommend this store for anyone interested in Trek bikes and accessories. I have been a fan of Trek for many years and experiences like this one today remind me of the reasons why. read more

Great bike shop with knowledgeable and personable staff. Come at opening hour because it gets very busy and due to the quality time that Issaiah and Kendrick spend with each customer, you may need to wait. However, it's worth the wait. read more

My husband and I came into this establishment yesterday to look at the bike selection in store. My husband is a black man and I am a white woman. Previously we were told they receive shipments usually Thursdays, so we came on a Thursday morning to check the inventory. We also knew they most likely wouldn't have it, but we wanted to be placed on a waiting list. My husband had three bikes he was interested in. Due to Covid the employees have to let you in the store, the employee that let us in was a smaller built white woman with grey hair. She let us in and asked what we wanted, my husband told her his needs, she tells us "I'm going to help this woman behind you because she just need to pick up a wheel" the woman behind us was white. The employee chose to help her before us, even though we were in line outside at least 10 minutes w/ a toddler, before the other customer arrived to the entrance line. After the female employee helped the customer BEHIND us, we are still waiting in the front of the store(inside this time) to be helped. The same employee, walks the woman out of the store, grabs two other white customers from the outside line, brings them to her register and helps them. Again before us. We watch this happen THREE additional times, this woman served 5 customers total while we waited. In the meantime there was another customer (a black man) who was being helped by a white male employee. The black gentleman walks over to my husband and tells him that he had to wait exactly as long as we have been waiting, while they helped customers in front of him without even looking his way. His words "I am a 6'3" black man, I know you can't miss me. If I didn't promise my kid a new bike today I would have left immediately." We had to wait until the male employee finished helping the gentleman and his child for us to receive help. My husband was sized for a bike and took a test ride, he liked it and asked to be placed on a waiting list. The male employee told him that he, the employee, doesn't feel comfortable placing my husband on a waiting list because they won't be available until April 2021......they literally refused to help us, no matter what our request was. We call the Olympia location after our disgusting visit to this location and they tell my husband that they are receiving regular shipments, they can't guarantee when his style and size will come in but they would love to place my husband on a waiting list. I am interested to know why the employees at this location feel so comfortable being blatantly racist? This needs to be addressed. read more

My spouse and I went to the University Place Trek Bicycle shop for some standard bike maintenance and received service beyond our expectations! We were assisted by Jameson and Terry, both were pleasant conversationalist while preforming maintenance on the bike. They were knowledgable, helpful, efficient, and friendly! I would absolutely recommend this shop to anyone in need of bike services and we will be returning to the store for all of our bike needs. read more

I got half my bike stolen. Clay (employee at Trek) was literally the nicest person I have EVER met. I am actually not exaggerating, I did not even know there were people like him in this world. I suck with bikes even though I ride all the time. He went way out of his way to help me get what I was looking for and for a good price to the point that I wish I could have paid him back more for it. He is an extremely knowledgeable and a professional bike enthusiast that fixed up my bike quickly and easily (despite it being almost all disassembled). He even taught me how to do what he did to fix my bike myself for no extra charge along with helping me get it into and out of my car. He is passionate bout biking and enjoys his work which actually made me more excited to learn about my bike. I wish that there was some way I could repay him for being such an amazing person all around. I guess I'll just aspire to be like that. Also, to people out there, Clay deserves a raise or something awesome. I don't know lol. read more