This shop did me a great favor that other shops were not able to do. I explained to the service guy that I needed them to help me finish up my brake installation that I had trouble completing. It was probably a simple job, but another shop wanted to charge $20 for brake install, another $20 for lever install, and that was PER brake ($60+ total). I asked the guy at Bicycle Sport Shop how much he would charge to work on my bike with the half-way job, he looked at my unfinished work and said $20 to finish it up for me. I was expecting something higher, but he was very reasonable in understanding my dilemma and not charging me an arm/leg for the service. I will definitely go to these professional folks more often in the future! read more

Some of the nicest most helpful people I have ever dealt with! I went in with a broken chain hoping for an easy fix(because of course I'm between paydays) and spoke with Aaron in the service department. He was extremely knowledgeable and friendly. Not only did he repair my chain for next to nothing, he checked out my old ass ride and gave a it gave it quick once over.. Tightened this... Lubed that.. And gave me back a basically brand new bike! My ride home was amazing. He made my back and fourth short commutes to work much more enjoyable! I will pay it forward sir., you made my day. read more

I do triathlons, and wanted to get a bike fit and the price they offer is reasonable. The manager and everybody else was extremely nice, the problem came when we needed to find a shorter stem for my bike and we also had to cut the aerobars on my bike ( I know it's labor ). We stopped the bike fit and I took the bike to service to see an estimate on how much it would be cut the bars, they wanted to charge me $160 .... ???? He said he had to change cables and do some extra stuff, that I knew it wasn't necessary. I didn't leave him my bike and took it somewhere else. Why do they have to come with all these crazy lies just to charge more ? Disappointed about the mechanics .... read more

Huge disappointment ! ! ! On 9/09/2019 I went in to the store to buy a bike. I was able to finally afford a good bicycle. The sales rep was nice and we figured out he needed to order the bike I wanted from another store, he had it brought over. I have always loved the Specialized brand so, I was very happy and excited to get it. The next day I went to pick it up and the sales rep looked at GR as gray not GY. I decided that I really did not want a green bike. I had the manager call me and she said "sorry we made a mistake, I can give you a little discount on the next bike above that one". I guess this is how they UP SALE you. She also informed me that "you can only get Specialized bikes from dealers like us". You ma'am are a lair. I called Specialized directly and they said they could sale me the bike but they must ship it to a dealer for them to assemble and it wont cost anything extra its all included. This company is unethical and you shouldn't waste your money or time on them, But, if you really want a Specialized bike go through the corp website in CA. they can ship it to Buda bike shop so you can avoid these guys all together. Bicycle Sport Shop SHAME ON YOU ! ! ! ! read more

Great shop. Bought my bike here and they made it super pleasant. Guys in the repair shop always treat me like I'm one of their buddies. Good group rides too. Highly recommend checking them out. read more

My experience at the bicycle sport shop could NOT have gone any better. This is the best in store experience I've ever had of any store I've ever been too. I am a beginner and just bought my girlfriend and I put first mountain bikes. The staff was super helpful, patient, and never made me feel like they were up selling me on any products. I ended up spending a little more than anticipated but it was because they asked me the correct qualifying questions to ensure I got the right bike that I could grow into, not grow out of very quick. Two thumbs up to the employees of this store. You can find products a little cheaper on-line but in my opinion it's totally worth buying from them to help keep this business going. GO HERE, you won't be disappointed. read more

The staff here are very helpful, knowledgeable, and nice. The store is well stocked. I haven't shopped there for a bike, but most of the stuff I got there was reasonably priced. read more

This is currently my preferred bike shop for service on my commuting bicycle. I've always been very satisfied with the quality and the price of the work they do. read more

I don't mind paying for bike maint. I mean, if I could have fixed it I would have. So it's especially nice service when adjustments are made while you wait for no cost, even when I asked 'what do I owe?'. Nice. And thanks. read more

Just bought a bike and accessories and couldn't be more pleased with the service at Bicycle Sport Shop. While I was an avid cyclist as a youth, I hadn't done any cycling as an adult so I wasn't sure exactly what I wanted. John Harrell was 'lucky' enough to guide me through the process. He was very patient and very informative. He didn't try to oversell and just gave me the honest information I needed to make my selection. I bought a great Specialized hybrid at a reasonable price, but after a long ride, I thought the Trek I was comparing it to would be a more comfortable ride for me. Brought it back and got the Trek instead w/ in the 7 day satisfaction guaranteed window--no problem!! Super happy with the Trek and especially the exceptional service--epitomizing the reasons why I chose to shop at the local bike shop and not online or in some big box type or chain sport/camping store, IMHO. They've got a returning customer in me! read more

They offered free bike maintenance classes, and are very friendly, unlike several other bike shops we've dealt with, and have better prices too. It's not huge for a bike shop but has everything else going for it. read more

These folks are knowledgable and personal service is excellent. Don't go on the weekends because crowds diminish staff attention to you. Go during the week and you'll come out educated if nothing else. Feature Trek, Specialized, Gary Fisher, Cannondale and upper end, too. Don't be afraid to ask for test ride. I've bought 5 bikes here in the last 4 years. read more

I've always been treated fairly and honestly here... but unlike my favorite local shops, they don't tend to really go above and beyond. I've used BSS for minor work on my secondary bike (a somewhat unusual shaft-drive commuter). The mechanic let me come behind the desk and watch what he was doing, which was very helpful when it came time to work on the bike on my own. However, they've consistently charged me for labor in cases where other shops have waived those fees (such as installation of new tubes and tires purchased at that same shop). I've also purchased accessories. I'm extremely happy with the headlight they suggested (a Nite Rider MiNewt Mini-USB)... but when it eventually broke and I came back to exchange it, they indicated that they would charge for their time shipping it back to the manufacturer, and suggested that I'd be better off doing so myself. This isn't completely unfair, but when I was doing a similar exchange (of a failed taillight) at Jack and Adam's, they took a new one off the shelf and swapped them out no-questions-asked; comparatively speaking, the experience left me disappointed. (There are other competitors with unconditional return policies as well -- see for instance REI). On the plus side, BSS has a quite good selection of bikes (rather than focusing only on racing or sport-centric models, as some of their competitors do), and a moderately good selection of accessories. If they matched some of their competitors in maintaining a focus on delighting the customer rather than nickel-and-diming, they might be on my short list. read more

My wife and I just bought 2 bikes here and had an amazing experience! The staff here is incredibly friendly and knowledgeable. During our many visits here, we spoke and worked with Baily, Simone, Dino, Zach and Gabe. Last Saturday we purchased 2 bikes and 4 days later realized we had did not make the best decision possible given where we were going to ride them, so after a couple test drives, we brought both bikes back and exchanged for different models. The staff was understanding and followed through on their 7 day ride policy with no problem at all. I cannot say enough good things about this bike shop and the people who work here and represent it. Phenomenal customer service! read more

I had a great experience buying my lovely gold townie from Steele! Service certainly makes up for the little more I surely paid--it's fitted perfectly and I know that they're here for me if something comes up and it'll properly maintained. If you're going to invest--why not do it right and locally! read more

Excellent service and knowledgeable staff! Gabe and Tristan were amazing. Thanks guys!!

These guys were really helpful. I'd brought my bike in after shipping it from Ireland to have it reassembled. They did it for $35 and made some recommendations but didn't try to upsell me on stuff I didn't need. Then a couple of weeks later I had to come back to get some gear to make my bike safe for night time cycling. My chain had recently come off and I'd reattached it; they checked it out free of charge to make sure it was attached properly. I made it clear I was on a budget and they guy assisted me helped me find gear within my budget constraints. I've moved down in South Austin but will be going to their S. Lamar location when need be as I feel they are very trusted and reliable. read more

We've had work done from time to time with consistently good results. The last visit was no exception. Thanks to Wade and the team at Bicycle Sport Shop Research for tuning up our purple tandem bike #LooksBeautiful #Pro read more

I recently purchased new shoes and a saddle from BSS North and I've had some trouble adjusting to them. I've been back in multiple times trying to get everything set up correctly and the staff is always friendly, listens to my concerns and helps me readjust my bike. This is not a fast process and I've talked to multiple employees. Each seems to know a great deal about biking, is super friendly and easy to talk to. Thanks Bicycle Sport Shop! read more

I had a great experience shopping for my first road bike at this store! Ryan was friendly, full of information, and most of all made me feel comfortable being there even though I'm not a serious cyclist. He asked a lot of questions, showed me some good options for what I need, and let me take them for a ride to see how they felt. I haven't purchased a bike yet, but I would recommend this store to anyone who is shopping around like myself! I will probably be back soon to buy a bike! read more

I have bought bikes there before. Good service know there stuff. They charge for the service and I am fine with that. I recently went there to buy a bike seat to attach to a mountain bike I bought there. Bought it for 250 went home. Discovered it would not fit the bike. Brought it back. They then had a different seat for 150 less. Bought it refunded me the difference. Then was told not in stock after credit went through. Told it was in another store. I was to get a call the same day to pick up. I called asking if I could pick up at other location. They said they were with a customer but would call either way. No call. Never picked up. Brought back receipt. Now say they can't verify I never picked up so won't refund. 3 trips no seat. They keep my Cash. I need 3 bikes at Christmas. They lost my business. read more

Took the 5 year old granddaughter for her first bike. Incredible service. Patient, knowledgeable made sure she got the right bike, helmet and everything adjusted for fit. Highly recommend these folks- friendly and can even do a trade-in when she outgrows this one. read more

BSS is terrific. Great service department; they do the job right the first time and are great at communicating what's going on, timeline for completion, etc. Prices are reasonable, though not cheap. read more

Simply go here. I started commuting to work and did a lot of research to prepare myself for the right bike and stuff to buy. This went above and beyond in helping me prepare when i thought i was prepared. Any items i wasn't as familiar with they had answers to the questions and great suggestions, they taught me basic maintenance and helped me go from newb to going to survive, and even sized me perfect for my bike and went over my posture. I ended up getting a Trek Fx and it has been riding great! Shout out to Dino, Kerry, and Zach and the rest of the team that helped get my bike outfitted with the stuff i bought. Great experience and service! read more

Such amazing customer service! Tristan was amazing. We went in twice to look at bikes and he answered all our questions without making us feel dumb or like we were wasting his time or being rushed. He spent a lot of time talking to us about questions and told us things we didn't even think to ask. The best part is that we were presented with options without feeling like we were pressured to buy anything. The experience was fun and after looking around other places the customer service made me want to come back and purchase here. Everyone was SUPER nice and friendly, and I would highly recommend to anyone who is new in the bike-purchasing world :) read more

Whether you're bringing in your bike for repair or stopping in to shop, you will get the best treatment from the most knowledgeable staff of any bike shop, period. Dylan and his service staff are second to none and will often repair your bike on the spot if possible. Sales staff is very knowledgeable and will help you with any product. All bike shops should operate this way. read more

This review is for the service dept. They are fast, friendly and knowledgable. They quickly turn small jobs like installing headsets and other items that I can't or don't want to do at home. Prices are good too. read more

I wanted to share our great experience in your shop on Sunday late afternoon. It was our first time in a bike shop ever and I had brought my son's 24" bike in for a new tire and new tread and then a quote to fix-up for the spring. The service guy was awesome and took the time to figure out exactly what we needed and then gave some suggestions about a larger bike. We have a nice one but haven't allowed the 13-year-old free reign of it because we knew it was expensive but gathering dust. We will be bringing it in soon for a tune up and/or attend one of your classes because I agree, he needs the bigger size! I can't keep up with how fast he's growing! I wish I could remember his name. Younger guy, baseball cap, slender, small mustache maybe? Please let him know you earned a new customer and will recommend your service. He was awesome! read more

Brought a bike I had assembled myself into their service department because there was something wrong with the front tire. Admittedly I don't know much about bikes, but I felt like I did a pretty good job with the assembly, as it arrived mostly assembled except for the front tire. The guy barely glanced at my bike, and told me they'd need to completely disassemble it and rebuild it for at least $60 because people never do it right. He was firm on that price and wouldn't even look at it to see if it was a smaller repair that was needed, rather than a total rebuild. He said most people will just "pay whatever it takes" to have it done right. Had he looked at it for five seconds, he would have seen that the front tire was bent and that I needed to return the bike to where I purchased it. (I didn't notice that because I don't know anything about bikes.) I felt that something was off about this, so I took my bike to another shop down the road. The guy there looked at it for five seconds and told me the wheel was bent. He recommended I return it, and even wrote up an invoice/estimate. Because of his help, I easily returned the bike to where I had purchased it, and went back and bought a new bike from his shop. I feel like this shop tried to take advantage of my lack of knowledge and tried to overcharge me. I'd be careful of their service department and go elsewhere. read more

It all depends on who you get at Bicycle Sport Shop. I've had some really helpful service techs that walk me through choices. I've also had some horribly pretentious guys. For example, one guy proceeded to tell me how much he rode and why he only chose x brand and why white was the new in-style color -- seriously, white? What a d-bag. Anybody that goes cycling for style should really look in the mirror and see what they're wearing before they think the color, etc. makes any differece. I'm not knocking cycling at all as it's a great sport. Basically all the high-end bike shops have the same thing for the same price, so find a place with people that you like. Frankly I really like Jack and Adams but they're pretty small and not as convenient as the BSS locations. read more

Simone was great!! :) 5 stars. I broke a bike pedal and I thought it was going to be an difficult finding the right kind to replace it, but she made it simple and I will definitely recommend this place for anyone needing nothing bike-related! Thank you! read more

This is a great shop to get accustomed with. The staff has great customer service. I've brought my bike in for major and minor service and the consistency is refreshing compared to most other bicycle shops. My bicycle needs are really specific to triathlon and the mechanics are very capable of handling those niche needs. For those with Trek SC, you can be reassured your bike will be well cared for. Ron, Luke, Warren, Tristen, and the rest of the team will likely exceed your expectations if you've spent enough time at a bike shop. Although it seems that they cater to mostly Mountain Bike stuff, it's a well rounded shop. read more

Awesome honest friendly service! I came in for what I thought was going to be a bike repair charge to replace both tubes as my bike was given second hand, but after inspecting the current tubes, just needed a good airing up, and found I already had anti puncture lining on the wheels! I expected to pay at the very least a service charge, but was told I'm good, no charge! Thanks to Jacob for his honesty and also Tristan who showed some really cool security options! We will definitely be back !! Thanks! read more

We just found this bike shop (Many Thank Yous, Yelp) We don't live in the city, but will travel to AJ's from now on for anything bike. The staff was the absolute best, they were completely fair and true on their repair assessment and final price. So knowledgeable-so helpful. We love you, AJ's..Thank you so much ! read more

The Bicycle Sport Shop is definitely the premiere Austin bike shop in my estimation, though you pay for that quality. But that's okay. Any premium bike store is expensive, and at least they have the optimum choices: Specialized, Trek, Gary Fischer; and tons to choose from. It's also the best selection around for kids bikes, certainly at their Research Boulevard location over their downtown spot, not surprising, considering the neighborhoods. They discount a little for multiple purchases or if you bundle in accessories, but no haggling. One sale a year, in April, and that's it. The sales staff is great, very knowledgeable and unobtrusive, ready to help you make an informed decision. So refreshing. Ask for Chris. read more

I'm an experienced road and mountain bike cyclist and I commute to work. I went in for a pre ride assessment for the MS150. The mechanic made an issue of my brakes which were fine. When I declined to have them fixed he yelled at me. That was embarrassing and unnecessary. For this I give the Research location a 1 star and the Parmer location 4 stars. read more

I took my bike in to replace a broken screw, something I thought wouldn't take but a second. Wade hunted around and found a screw that would fit, but when it turned out the hole on the frame was threaded, he took the rear tire off, found a nut and bolt that would fit, and made it better than new. THEN he lubed the chain, just because it needed it. I was SO impressed with his competence and his willingness to go the extra mile. read more

I have been a customer at Bicycle Sport Shop (Research) for a few years now. The customer service and guarantee of satisfaction is second to none. I went in for a new MTB at the beginning of this year and the Specialized that I bought just wasn't working for me. They were able to exchange it for one that better suited my needs. I recently discovered the Parmer location and the service I have received there is just as good as I had come to expect at the other store. I like the consistency of the experience at this business and look forward to shopping there for many years to come. I am by no means a bike expert and the fact that they don't play super snooty bike person when you walk in is great too. read more

I have never experienced such amazing customer service from anyone, anywhere as I did here. Corey helped me on the phone and was SO nice. The guy who helped me when I first arrived was also very friendly and helped me get my bike out of my jeep. Here's the backstory - I have a mountain bike that's about 20 years old and it's been almost that long since I've ridden a bike. It has "new" tires that have never been used...that were purchased about 6 years ago. I wanted to start riding again and took my bike here after how helpful Corey was on the phone. I was SO nervous to come in with my old bike, out of shape physique, and old workout clothes (no spandex here!). They didn't think twice about helping me and told me I still had a great bike. They gave me a tune up - the tires still hold air - and I'm on my way. Even while I waited, every employee who passed me asked if I'd been helped or needed anything. Thanks guys, I'll be back when it's time to upgrade. read more

Came in for service on a Cannondale, which BSS doesn't even sell. The bike was ghost shifting terribly, and I expected to have to shell out some good money to fix some damaged component. The service technician put the bike on a rack, identified 3 parts that were out of adjustment or not fully tightened, and fixed them all right there in about 10 minutes. I only got charged for a shifter adjustment, which was a fraction of what I went in expecting to have to pay. Bike works perfectly now. BSS on 183 has definitely earned my service business from here forward. read more