This was the third bike shop in our hunt for our 6 year old granddaughter. Third times a charm. Sarah was our sales person and she was fantastic! She even took her out for a short spin to test out the bike. Since this was Haylees first bike without training wheels, we opted for the single speed model, trek precaliber 20". No high pressure to upgrade and I appreciated the time Sarah took to ensure we were happy. We took Haylee to a big empty parking lot and after 2 tries, she was biking like a pro! Love that they include one free service and they also have a trade in program. We will come back for all our biking needs! read more

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I ordered my bike online and had it delivered to this Trek bike shop, they said it would take up to 72hrs to get it put together and fine tuned. They had received it yesterday and called me to pick it up today. They made sure that my everything was adjusted to my 6'5" frame before I left and ensured that I had all of my safety gear. They made recommendations for what I may need and no pressure to just buy a bunch of products. It was an awesome experience. Shouting out the staff..very professional and knowledgeable. read more

This is a great shop to purchase a bike or have your Trek bicycle serviced. Pride and his staff are true professionals! I have bought two bikes from here and both experiences have been top notch. I ordered a new Trek Roscoe 7 in May and was told it would not be in until February 2022. I understand that there are product shortages everywhere these days and manufacturers are trying to catch up. I received a call on Saturday telling me the bike is in, which is great. I drove down and the bike was ready to roll out of the store. Ken explained everything about the bike and made some suggestions for additions and modifications for down the line. I also picked up a new helmet, pedals and a trail bag. Yeah money flew out of the wallet today. When you purchase a new bike here you get deals on servicing and maintenance when you have it done here, which is nice. Definitely check this place out if your in the market for a new Trek. Oh, sorry no pictures because I left my phone home. However, the layout of the store is really nice. It's clean and bright. They have this big screen that you stand in front of that takes your measurements for the bike you are looking to purchase which is quite nifty. read more

I'm impressed by the friendliness of the employees. I have come in twice for a women's triathlon program- in which the employee (Pryde) explained basic bike parts/maintenance and how to change a tire. I'm starting from scratch with bike maintenance so this was extremely helpful. Pryde was so nice to make sure everyone was following along and stopped for our many questions. Im definitely coming back for any bike purchases or maintenance! read more

I found out about this Trek store on Yelp, and visited it today to ask about bike tuning appointments - YAY, they don't require appointments! The assistant manager, Pryde, answered my questions, showed me the local MTB (that's MounTain Bike for you non-bikers) website and how to find out about local clinics, trails, etc. I didn't linger over the merchandise, but they obviously have lots of Trek bikes, as well as biking grub, helmets, shoes, etc. A couple of employees were tuning bikes. I'll be dropping my MTB off to them for a tune-up this coming week, so I'll let you know how that goes. As for now, I'm very impressed with the no-pressure sales atmosphere and full-on knowledge of the folks here. read more

Everyone working here is super knowledgeable. Pryde always takes extra time to really go above and beyond. Tony is great as well. Always calm and meticulous. read more

I just left this store and had to say how great Tony was! I have a simple beach cruiser bike that my kids got for me on Mothers Day a few years ago, nothing fancy but I love her. She's had a flat that kept coming back so I assumed we needed a new inner tube. A friend referred me to the Bike Shop on Old Falls of the Neuse Rd, further from me than Trek but I thought since a friend suggested it, I'd support the "little guy". Wrong! I went into that shop, they told me to bring in my bike, so I lugged it out of my car and into the store where I was promptly told "Oh. We don't work on those DEPARTMENT STORE BIKES". I was treated like Julia Roberts as Pretty Woman trying to shop the fancy store-basically you're not our kind! So I drove to Trek immediately and was treated like a queen, basically the polar opposite of that other place! Tony @ Trek was polite, prompt and courteous, he's been there since day 1 of them opening so he obviously knows what he's doing and is also very kind. He came outside & got the bike out of my car, then took it inside and immediately worked on it. Found the leak in my tire, showed me where it was, replaced the inner tube, made sure everything was solid, then noticed my back tire was low on air so he hand pumped it and then took it back out to my car! Oh and his price was half of what The Bike Shop wanted for an inner tube! Lesson learned= other place NO, Trek YES! Trek & Tony are my go to bike place from here on out! read more

One year after buying a bike from them I've put their service through the ringer. I took a pretty nasty tumble this past weekend and went in on Monday night because I bent my rear derailleur, loosened up my headset and seriously jacked up my front wheel. The one thing I love about this place is the service. They normally have plenty of techs to work on your bike at any time of day. They're open until 7 so that if you do work a 9-5 (or some variation thereof) you can get in and get your bike addressed. They worked on my rear derallieur and got that working. Unfortunately they tried to re-true my front wheel-and were unsuccessful. So I purchased a new wheel and they transferred everything over-disc, tube, tire and re-trued it. All included with the price. They tightened up my headset and I left there with a nearly brand new bike. I went in the next day to get refitted. After my spill many things shifted and I wanted to make sure the bike was still set up well. I was helped by Dave and he checked my knee to pedal ratio, adjusted my seat forward and we dropped my post down a bit. We discussed bio-mechanics and discussed my pedal stroke. Ultimately I had to get a wider set of riser bars, a new stem and I'm going to try out a new set of ergo grips with built in bar ends. 4 stars for great service, and an excellent staff. The only knock here is sometimes their prices can be a bit steep compared to internet options. However, they do all their work in house, quickly, cleanly and professionally. Overall a great bunch of guys that know what they're doing. There's no pressure here, they come over to give you their insight and leave you to your own decision. read more

Now THIS is how bicycle buying should be! My wife wanted a new bike and after convincing her to make the trek out here (sorry, couldn't help it...) we were met by a female staff member (Rachel??) - perfect to have one woman talk to another about what's important about a new bike. After describing what we wanted (something to take onto Raleigh's Greenways and occasionally into Umstead Park) we were presented with two options and my wife took both of them for a spin in the parking lot. We decided on one bike - and got a few accessories as well (helmet, kick stand, water bottle and holder). To top is off it was their 7th anniversary on Black Friday - something we didn't know about when we got there. All Bikes were 25% off and all accessories 30% off. But if you brought them a birthday card the bikes were 30% off and the accessories 40%. So while they put the bike together we drove over to Walgreens to pick up a birthday card. And we made sure that the manager knew about the fantastic service that we had received. By the time we got back the bike was ready and we were on our way feeling really well taken care of. If I ever need a new bike this is where I'll be going! read more

As a long time customer who was used to feeling like I was Norm on Cheers when I went to this store, the new ownership made me feel like a stranger. It is now corporate and the ideology has turned corporate, i.e. push product. The cable on my shifter to the rear derailleur popped off so I just wanted to get my gears working again. The diagnosis was that I basically needed everything, and maybe consider a new bike. I love my bike, so, drop that sales pitch, please. The repair cost was up to $500 so I told him to take the bike down and I was out of there. There was a time when the employees at the North Raleigh store actually took the time to learn about you, and your particular riding habits. They then fit that to your needs, and we left happy. It now services the overall cycling community very well, but old time Gyros and long time customers who are serious cyclist were spoiled by the previous ownership (we always spent money anytime we went there, it should be pointed out) are now dinosaurs. read more

I was looking to purchase my first "real" bike and a friend suggested I check Trek Bicycle Store out. I was greeted immediately by the staff, and they helped answer all of my newbie questions and thoroughly explained all the bike features/benefits so I didn't get something I didn't need. No upselling, just getting me the bike I needed. I highly suggest visiting this store if you're in the market for a new ride. read more

These guys are seriously the best techs in Raleigh. I have an older Giant trance and needed a new front fork. I went to REI and also to Allstar bike shop and completely got the cold shoulder (although REI is great, just got the one unfriendly bike tech). I bought this bike at Allstar a few years back for $2500 and they basically told me they could help me find a new fork online for a 20% fee. Very unhelpful even suggesting what to purchase. I was out of options and I found these guys at Trek. They sat down with me and found the best option. They even cut me a deal in the install. Great guys with 110% customer service. All my bikes will go here from now on. read more

Watch your receipt very closely. Will quote one price in person or ove the phone and then another higher price will appear on receipt. Will another shop for future needs not at all please with service. Went in for simple tire replacement was charged more than quoted price in addition got home from shop ten minutes away to a flat tire. Took it back and they made no attempt to make it right. Young gentlemen doing the work could most certainly use a lesson in Good Customer Service. read more

We had a really good experience here. Staff was definitely helpful, and as this was early on in our bike search, I felt this was the place we got the most direction on what was a good fit for our needs. I will say the associate had my husband start test-riding on the most expensive model first, saying, it's easier to start with that and explain what's different as you work your way down. But there seemed to be a bit of up-sell going on. That said, we didn't feel pressured to make a decision that day. And hubby did get to test a full range of bikes. (Of course, deciding he liked the expensive ones better. ;) Trek bikes seem to be high quality, and when you purchase one here, it does come with unlimited adjustments and an annual tune-up. The store also has all the bells & whistles you need to outfit your new wheels. read more

I came to Trek to get my bike fitted. I picked Trek because I figured these guys would be most familiar with a LeMond frame. Dave, one of the managers (I think), performed the fitting and turned the science in to an art. He listened well, pinpointed problem areas immediately, and took care to make minor adjustments to find a sweet spot. My days of numb fingers and sore knees after riding are completely gone. 4 stars for... Competent staff and technicians Low pressure from the sales guys Awesome sales prices read more

I've wanted an e bicycle for a while now. Spent all day running around looking for an e bike and couldn't find squat so last hope was this bike shop and it was fate lol! Was helped by a guy named Bo and let me tel you what this dude knows his stuff. With in an hour this guy had me all set up with a brand new trek rail e bike and helped me instal the bike rack on my car and before I left he gave me a full run down on ever aspect of the bike enough so I was out and riding feeling comfortable from the very first mile. Being such a high dollar purchase he was excellent at not making me feel pressured in buying and when I did decide to pull the trigger he made sure before I left I had everything I could possible need to maintain my e bike and make sure I had no questions. For me this was one of the bigger purchases I've made in life and have to say I couldn't be happier. The entire staff was awesome they made me feel so hyped about the bike and I highly suggest this location to anyone looking to buy a awesome bike and also want that peace of mind your not getting ripped off or left on your own once the purchase is made. Very happy with this place and so so SO HAPPY I decided to check them out before giving up on my e bike hunt. Thanks Bo you tha man! read more

I have all my bike maintenance done here and they do a great job. I recently had my bike tuned up for RAGBRAI and had no problems at all on the ride. The service is timely and the rates are reasonable. read more

This place is great.I used to shop at Performance, but this place has much better customer service and product. They got me into the perfect bike for me, then fitted my girlfriend for hers. We were in and out in under an hour. Highly recommended and I will certainly be back! read more

Bought my bike from these guys and they all are super helpful! Gave lots of good tips and made sure my bike fit me perfectly and to my comfort before I rode off. They did not try to sell the most expensive bike. They asked questions to find out what I wanted. I'm new to cycling and they did not make me feel dumb when I asked questions pertaining to bike specs etc. I've gone back several times and enjoy talking to the employees. read more

We shopped almost every bike shop in Raleigh and came back here due to their knowledge and outstanding customer service. We bought two hybrid bikes which were available right as promised. Had a little crash on one and they repaired it as soon as I took it in with no delays. I am very impressed with this store and thrilled we decided to buy our bikes from them. read more

Old school customer service from someone knowledgable and professional? Yes its true! I bought my sons Schwinn bike in to get the brakes repaired. It was literally a 2 minute job which I lacked a tool for. Total cost? "No charge sir, it was a simple fix". While I waited my wife and I sought a hybrid bike we could use for our trail runs. We were fitted and explained the difference between all the bikes. Price was never an issue as the rep sold the features and did not worry about his commission because the reps are not on commission. Great guys who actually ride the bikes they sell. Spend $300 at Dicks if you want to, but you will bring your bike here to get it fixed when the "Made in China" sticker wears off in 6 weeks. read more

I recently decided to go back to over-the-toe pedal clips for my Trek 6700. The clipless system was recommended by a friend at work, but I just didn't like it. Not only did Nate & his guys replace my "egg beaters" with platform pedals & clips, when I needed new shoes, they custom-ordered some Bontragers that rock! read more

Been to many bike shops in my 30 years of riding...but I have to say that my experience with Trek Cycle of Raleigh was the best customer experience I have ever had. Francisco was incredibly knowledgable and took the time to explain the work he had done with my bike. He also answered all of my questions and showed me how do some other bike maintenance. I would highly recommend this bike shop. read more

Service is terrible! I took my Trek 2200 in to get breaks adjusted and fenders installed. The day it was due, I called and they didn't know who I was. After much computer key clicking, they come back with "oh, yeah, let's see, fenders aren't in yet." Two days later I called, again, they don't know who I am, after much computer key clicking, "oh, let's see..... seems fenders are not it yet." Two days later I called again, they again don't know who I am, after much computer keys clicking, "oh, let's see, computer says we are waiting on fenders..." I'm done!!! I ask to speak with a manager or owner and they will not provide contact info, their website does not list contact info for them either. Why wasn't I called when deadliine was missed 5 times? Why do they not know who I am, could it be that missing delivery dates is not of concern to them? Why doesn't the manager or owner want their contact into available? All reasons not to do business with this location. read more

I have used this store for the maintenance and repair of my bike and I have been very impressed with their service. They are fast, communicate well, and reasonably priced. If I purchase another bike, it will be from this store. read more

I've purchased 4 road bikes and some components and equipment from the folks here over the past few years, and they've always taken excellent care of me and my family. The service department always exceeds my expectations! Thanks! I highly recommend Trek on Raven Ridge. read more

Recently bought a Trek here, from Pryde. It was a great transaction. Pryde was even gracious to wait on us, and sell us the bike thirty minutes after his closing. This was our first bike from the store. In the past we had purchased just bike parts. Never a bad experience here. I highly recommend this business. read more

Just bought my first road bike from here. The staff was super helpful not only explaining options, but orienting me to the bike I selected. If you're looking for a bike from store with great customer service and great products, this is your place. read more

Very impressed after my visit today. At least four staff members approached us and made sure we were being helped and asked if we had questions. They were busy today - but took the time to make sure they adjusted our bikes properly and that we were getting the right bikes for what we needed. Got a prompt response to a question I messaged to the store via FB and was able to get a great price on a new bike for my daughter and a good price on a used Trek for my son. Highly recommend. read more

I decided to get back into mountain biking, so I visited Trek Raleigh as well as many other local bicycle shops in the area. The other bike stores were nice, but this Trek Bike shop in North Raleigh is by far the best. I dealt with many of their associates here over the past couple weeks, and they always treated me like I was about to drop $10k on a bike. The staff is very knowledgable about Trek and are very passionate about biking. They helped me pick out the correct bike for my riding style, and made sure it was a good fit. I look forward to doing business with them for a long time, as I'll need to purchase more Trek Bicycles for my wife and children! read more

i talked to Nathan for maybe an hour about a bike i was interested in. Very competent and no pressure. I look forward to demo a bike here - would feel comfortable purchasing from this store. read more

Rolled in a used Trek I purchased from its previous owner with a loose headset and dodgy brakes. They rolled it round to the work area and did a check on the entire bicycle. They talked with me about the things they found and gave me an estimate before fixing the bicycle then and there. It ended up costing 15 dollars less than the estimate. Friendly and honest people. I'll definitely be back! read more