DO NOT USE THE WASH-N-FOLD SERVICE!
My boyfriend and I have been waiting nearly a week for the "owner/manager" to respond to our communications in reference to lost/stolen laundry. This is the SECOND time our items have been misplaced and the first time they have not been recovered. I am missing very specific pieces from Zara/Uniqlo and a simple response to an e-mail or call back would make a world of difference. Mistakes happen but it's not okay to be ignored, especially when we've spent HUNDREDS of dollars in this business since it opened a couple of years ago. There is also a serious lack of urgency in regards to Customer Service -- the person who made the mistake has no interest in assisting us and didn't even call other patrons to see if they have our things like she said she would (it was her idea). She did tell us that we would be reimbursed for our missing items but still... no owner/manager has gotten back to us. When we finally took our belongings, we found a leather jacket that did not belong to us and we returned it.
We have gone into the business multiple times on multiple days, at different hours-- no manager in sight. We've e-mailed, we've called, we've left hand-written messages -- no response! When I went in on this past Sunday, I was told that I had "just missed him", yet "he" still did not reach out to us. This has been unprofessional to say the least and I'm preparing to file a formal complaint with Consumer Affairs. read more