I was asked if I needed assistance as soon as I walked into the store on Lapp Rd. in Clifton Park…read more Having just spent time unsuccessfully trying to locate several items I was shopping for at Walmart and Lowes, both in their stores and online, and then searching online at Home Depot for the same items with no success, I decide to accept the offer and specify the item that Robinson's Ace Hardware web page said they had in stock. While the clerk was not familiar with the exact product I was looking for, Glisten Washing Machine cleaner, he did accompany me to the isle where he said it should be if they carried it. We both searched and didn't see it. He stopped another clerk and asked him if he was familiar with the product. He was not. I showed them both a photo of the product and neither of them recognized it as a product they offered for sale. I commented that my earlier online search said they had it in stock, so I began one final scan down the aisle commenting that the orange package color should really stand out. Low and behold, it did! There was only one of the product left. I decided to push my luck. Another item that my web search told me was available and in stock at both Walmart and Robinson's was a Presta to Schrader valve stem adapter (Google it). Walmart didn't have it. The Ace staff took me to another individual who was able to look it up on their computer and tell me that they could order it and I'd have it on Monday. I'm writing this on Sunday, if it doesn't arrive on Monday I'll be back to update this review. I like the helpfulness of all the staff here and appreciate the extent they went to in order to please a customer. BTW, my final item that I was shopping for, Pro Products Res Care, I ordered from Amazon since no one locally carried it.

Best service by far of any place that I shop. The staff is very friendly and asks if you need help…read morethe moment you step into the store.

A Hardware Store on Steroids!…read more Our first visit to Hatchet Hardware of Troy was for some plumbing parts. When we first walked in, my thoughts were, 'they're not going to have plumbing parts...' I was totally wrong. This hardware store has it all - everything you expect in a local hardware store and then some. The entry to the store is filled with unique items for your home, trinkets, and gifts. It's a visual delight. Then you get into the heart of the store and there you'll find housewares and small appliances, landscape supplies, light bulbs...the list goes on. They even offer refills of cleaning supplies for environmentally conscious shoppers. Don't forget about upstairs which houses the plumbing supplies amongst other things. What's even better is the staff is friendly and helpful. If you haven't been yet, check it out!

I understand that there are hours for businesses, but if you're saying that you are open to a…read morecertain time they should stay open. I drove 28 minutes for something I needed at the store. And they closed four minutes early. I then went to Home Depot and spent $600. They lost out.

Great people, very well stocked store with everything you can ask for in a hardware store.read more

We built our home using Mario's and also shop here frequently for odds and ends around our property…read more& home. Great staff, competitive pricing. Steve L. & Missie were great to work with!

Still the best! Paul once again and Mike were kind and patient and knowledgeable. Many thanks and…read morebest wishes always.

We've had consistently positive experience at this ACE store, although we visit infrequently. The…read moremost recent was to pick up an online order, and as always, the staff was welcoming, friendly, and helpful. I personally like that the store has a sort of corner shop vibe although it's not exactly small. The store is airways well lit and aisles are clearly labeled, and again the staff here have been exceptionally helpful. The news BBQ section in the back atrium is impressive even if I'm not the biggest cook in the family. And I also saw a custom shirt section although by the looks of it, I may be able to customise more than t-shirts. I hope they keep improving and stay open for a long time.

Sally, the owner, was very helpful, especially given that this was the first place we went to…read morebefore starting our bathroom remodel. She had wonderful ideas re color and tile, is very quick to respond to questions- we will definitely be ordering from her!

I've been to this store twice. Both times the sales people had a dismissive attitude. I'm not sure…read morewho they want their customer to be, but I guess I'm just not it. I asked for a specific type of tile and after the sales person said they didn't carry anything like that, I found what I was asking for after looking around myself. It seems like the type of place where if you don't need any help at all you should feel right at home. I guess I was just accepting a little more from a local business.

Was in here twice. Made no purchase both times. Stuff on the shelves is either out of stock, empty,…read moreold, crusty or the wrong items. Bridgeford is the real Delaware talk-shop type. Counter help routinely wanders off.. for who knows what reason. I know this place tries hard and means well, but it is just a forsaken shop. Prices are a few dollars more than elsewhere and I never feel appreciated for 'supporting a small biz'. Maybe I will try it a third time. Review: 3

Right downtown and very convenient, not the hugest selection but they do usually have one or two of…read morethe thing you need or at least something to get you by without spending hours driving to and negotiating the big box stores who typically are out of stock on half the stuff I have looked for there over the years. Excellent place for replacement window panes also

This is a great place when you need hard to find hardware and you need it today. They are geared…read moretoward industrial customers and don't make money selling bolts one at a time like Home Depot, so please be patient and don't walk in expecting prompt customer service.

I needed some specific hardware and the big box stores probably wouldn't carry them, so a machinist…read morefriend suggested I try here. They are only open during the week so I came early. When I walked in someone asked if I needed help, and I explained what I was looking for. Actually, I explained it three times because the person seemed to have trouble either hearing me or understanding English. I can't put my finger on it, but it was a bit frustrating. I first asked if they had assortment boxes and she went to check. She came back and said no, so I asked for specific sizes which she had to check. Finally, she brought everything they had out. I asked for two packages in each of the two sizes I needed, but they only had one of each so I bought both. Their credit card machine wasn't working right and it took multiple tries with multiple cards to get the deal done. I had some free time while they were searching for stuff so I looked around. This place sells a motley collection of things such as tools (wrenches, saws), hardware (caster wheels, chain), adhesives (caulk, Loctite), and power tools. Many of the things had a coating of dust, and nothing was priced out. For a place like this, customer service is important. Not only did it take them 20 minutes to get my transaction done, but another commercial customer who needed help couldn't get the information he needed on some products. Did I mention that there were 5 employees in the store this morning, but they were more interested in the Halloween donuts that someone had brought in. I should have just bought the stuff online. McMaster Carr has the same things for seven times less. Service is fast. Payment is easy. I can only recommend coming here if you know what you need, know that they have it, are willing to pay cash, and have some free time.

Love having this hardware store right in the neighborhood. Prices are reasonable and staff are…read morefriendly and, although it looks small, it has almost everything I've needed when I go there.

Elm Street Hardware is a great local store, they have the best paint "Valspar" and the best service…read morein the area. Steve Ramano is the owner and he goes above and beyond helping you with your paint selection and keeping a record of what you have ordered. He also has a fantastic framing business, which I have used both professionally, as a wedding photographer, and personally for my own art work. His workmanship is excellent and his prices can't be beat. I always chose him over the "big box" stores and like to support local businesses. You should to:)