I am a salesman. I walked into Tri-City's front office. The owner was extremely rude. I never said anything rude in response to his anger. I was calm and polite. He kept repeating that he didn't talk to salesmen, even though I asked him a very simple question. Do you use epoxy glue? He yelled at me at the top of his lungs, "Get out!" He reminded me of Will Smith at the Oscars slapping Chris Rock. He physically rushed around the counter from behind the Covid plastic screen to try to start a fight with me. I couldn't believe it. Was this guy okay in the head? Why was he rushing towards me? In that moment, he actually verbally threatened me with physical violence and made me believe he was going to start a fight with me. Thank God there were no woman or children in the waiting room. I was near the door. "Should I run out of the shop?" I asked myself. I never said anything wrong and never once raised my voice. All I did was ask a simple question. I think said, "I was just asking you, if you used epoxy." When he saw I wasn't scared of him and that I was just calmly standing there, he stopped rushing towards me and started berating me. He was yelling at me at the top of his lungs. Please be kind. Kindness cost nothing. I let him know how his behavior made me feel and turned around and walked out of his shop. Then I drove around the corner and cried for ten minutes in my car thinking of how much I hated my job and my life. I am a sales man and it is difficult for me to make a living. It doesn't cost anything to be kind. But you will lose business by being rude. How many people think Will Smith was justified in slapping Chris Rock? Think about that Dave. Tell me, do your employees actually like you? Please respect sales people please. These are difficult times. During 20211, Covid has made if difficult for everyone. I am leaving this review because I have had to make money for myself by actually going out onto the streets and knocking on doors and and walking form company to company. Every once in a while I meet an asshole like Dave. Life is hard. Please don't be mean to sales people who are just trying to survive. Don't pull a Will Smith like Dave! Show some support by going to my website and watching my homepage video. Thank you and God bless! Superbondglue.com read more

Trusted auto repair is back! Last year, when Airpark Auto Repair in the Scottsdale airpark area was purchased by a typical auto-repair-ripoff artist, at least one of the honest folks from there found a home at Tri-City Auto Repair. This is a division of Tri-City Transmission, to which the prior (honest) owners of Airpark would refer people for specialized transmission work. You can rest easy that Aaron at Tri-City will honestly diagnose your auto issues, recommend any repairs or service (all at reasonable prices), and also let you know which of the repairs and service are urgent and which can wait - and if so, for how long. Most of us are justifiably terrified of taking our vehicles to the mechanics for fear of being ripped off, but Tri-City is honest and fair. I have ZERO reservations recommending these folks! read more

Easy to get to, easy to deal with. I only come here for my car repairs as I've never felt cheated on the cost or quality of repair. They provide all car repair; foreign and domestic, from air conditioning to transmission work. Only downside is there isn't a rental car place next door. There's several with in a few mile range and of course some will pick up you up at the shop. The staff are easy to deal with, customer service is definitely a priority, and I've always felt that they take ownership of my car problem. On average it takes about three days for major repairs and about a day for basic stuff. I wish they were open on the weekends, but they have a lock box for key drop at night and on the weekends I'll keep coming here and strongly recommend you try this shop. read more

I've been using the same auto shop for years because it is close to my work. A friend of mine was bragging to me about a good experience he had with Tri-City Auto Repair. I am pretty loyal so I felt a bit apprehensive about going to a different shop, but I did anyway. I can't tell you how refreshing it was to receive great customer service. Right off the bat, they gave me a tour of the shop explaining their process. It was evident they took their jobs very serious leaving no detail undone. I realized I had found a new home. Thanks for the great work and the warm service! Andy read more

It's rare for me to write a review as a customer these days, because it's rare that I ever experience "above and beyond" customer service anymore. Tri-City Automotive has hands-down proved me that there are still businesses out there that are willing to go the extra mile to show their customers are valued and appreciated. I am a single mom and admittedly know nothing about cars. I brought my car in to Tri-City and not only was I greeted warmly, with a smile and actual eye-contact upon arrival but the owner Dave Riccio took the time to sit down with me and explain exactly what was going on with my car. In the past when I've brought my car in for work to a dealer I'm never exactly sure if Im unnecessarily paying for more than I need. At Tri-City, they took the time to educate and explain what was happening with my car and broke down the charges accordingly. They offered me a rental car as a courtesy and completed the work exactly when they said they would. My experience at Tri-City has been exceptional and I highly recommend you support this local business that truly operates with integrity! read more

When I first pulled into town in 2008 my transmission was shot. Someone at ASU recommended Tri City Transmission. Not knowing anyone in Phoenix I took my vehicle to them. A week and nearly $2000.00 later I got my car back with a new transmission and a warranty. I continued to drive it until I sold it earlier this year. Nine years later I didn't have one problem with my transmission! I did try to take my car back to them for an automotive repair and the service tech told me that they, unfortunately, only did transmissions. He kindly took a look anyway and directed me to another shop. Fast forward to early 2017 and I moved my elderly mother to Phoenix from Wyoming. I had the transmission serviced before we left Wyoming because I didn't want to deal with a transmission issue like I had previously. Almost immediately I felt the transmission slipping in my mother's vehicle. I called Tri City and the owner spoke with me. He remembered me and my original car. He even asked how it was running! They checked out my new vehicle and couldn't find anything going on so he suggested that, if I was able, to leave the car for an extended diagnostic check. They had my car several days in which time they kept me posted, drove it longer distances and gave it a very extensive looking over. The brakes needed fixed and an oil change was due and some odd thing with the a/c that a mechanic in Wyoming told me to, "not bother fixing because it would cost too much and it wasn't hurting anything." I ok'ed any repairs that they thought were necessary. This is where I learned that they now do automotive repairs, not just transmissions. A few days later Dave called and said my car was ready. I went to pick it up and he explained that nothing was wrong with the transmission. They had tested in extensively. I think everything they fixed came to around $700.00 and that was a relief because I was ready to pay for a new transmission and I would not have questioned it. When I got into the car it was cleaned inside and out! I so appreciate it when a business goes beyond expectations! I now take my vehicle to Tri City for everything and I recommend them highly without any reservations to my family and friends. I cannot stress enough how much I appreciate the way they do business. Everything is explained in detail and I always leave there feeling like my vehicle is in the best possible shape. Thank you, Dave and Earl! read more