I've been getting my pool serviced by Ty for the past 4 years now. He does an amazing job, always on top of everything and available to answer all of my questions. This is my first time being a pool owner, plus I have 2 dogs that enjoy going for swims in the summer. Ty is helpful in keeping the pool well maintained and safe for my dogs. read more

Tri-City Pool Service has been maintaining my pool for nearly a year now and I am thoroughly satisfied. I very much like how Tri-City is owner operated -- the owner, Ty, is passionate about pools and performs all of the service himself. It's been my experience that pool maintenance is something you don't pay attention to unless there's a problem; so I'm happy to say that for the past year my pool has been on autopilot thanks to Ty! Beyond maintaining my pool, Ty has gone above and beyond to assist me with other home repair projects by introducing me to other skilled craftsmen within his network. read more

I don't recommend this service based on my recent experience. Ty will charm you at the beginning with the promise of excellent service. First, he has a 12 month contract. If you cancel the contract, you get charged $95. Most pool services are month to month. But, fair enough. However, he tells you he will give you 60 day trial period and cancel without any penalty. Due to bad service, I cancelled before 60 days are up. He still harassed me constantly to pay the $95. He said he provided a good service during those 60 days and he deserved to be compensated the $95 for his extra work. How's his service? Ty and his team don't know how to run a Pentair Pump. It's one of the most common pump, but they don't know how to program it. Many times, the pool pump wasn't running because the settings we incorrect. One time, I found the pool still full of sand at the bottom after one week of a dust storm. That's unacceptable. On another occassion, they didn't even bother closing the pool pump panel, leaving the pump LCD screen baking in the sun. So Ty wanted to charge me an extra $80 just so he can read the Pentair manual and figure out how to program Pentair pumps. If you are a pool guy, you should be an expert and know how to run the latest pumps. If not, don't agree to take the job if you don't have the expertise. With a quick survey of other pool services, almost everyone knows how to program a Pentair pump. The worst part, Ty threw a fit when I said I wanted to cancel the service and go with a guy who knows how to run the pump. What business does that to you? His rationale was that he took extra trips to take care of the pool. He voluntarily did those trips, I didn't require them. So he penalizes me with $95 dollars (which I bound by our contract not to pay for cancelling within trial period) and threatens to take me to small claims court if I don't pay. Terrible way to run your business. That was all my honest review. So yes, this was a bad experience. Be careful. read more

This is the best pool service i've had in 18 years that I've had my pool! My pool was in bad shape when they took it over and now it is great! I know I can trust them to give me fair pricing for repairs. read more

We have a vacation rental in Scottsdale with a pool that is serviced by another company. On Easter weekend, we had guests arrive and got a call of the pool being green. With the pool being less than 3 years old, it was quite a surprise to hear that the water had gone THIS bad. I called my current service and asked them if they noticed anything at the last cleaning. Long story short, they dropped the ball. Unfortunately, because it is Easter weekend, they are unable to come out and service the pool. In panic mode, I call every pool service company I can find in the area. Same story. That is, until I call Ty. Ty was able to get out there THAT day (after hours, too), add some chemicals for a temporary bandage, and clear it up for guests to swim. He was also able to swing by the house again and check on the status of the pool later that weekend. He found some other issues that should have been brought to our attention much earlier. The issue was more than just the levels, it was going to need a full drain and refill. Because Ty stepped up, I asked him to do that job as well which went without a hitch. He knows his stuff. Everything has been great since. If you need reliable, professional and honest pool service, Ty is your guy. He saved the day for us and we can't thank him enough for his work. We've got him in our speed-dial and we would recommend any pool owner in the Valley to do the same. read more

Tye has been managing my pool at a rental home in Scottsdale and doing a great job. Love that I get pics every week of the pool and he does a great job keeping me up to date with any maintenance needs especially since I don't live at the property. Definitely would recommend his services. I read the one negative review and agree that he prefers a 12 month agreement but for fair reason that it does cost more to run a pool in the summer than winter. Tye also just replaced my pump that was malfunctioning and did it quickly. I used a previous pool service company for many years and when their customer service fell and not showing up to my rental home I had tenants complaining of a green pool. Tye came in and fixed the problem. I've been with him for about a year now and will control stay with his service. read more

I hired Ty and his crew shortly after we moved here. We had a terrible experience with our first company so we moved on and tried out Tri-City Pool service. Ty Was quick to come out and give us an estimate, and the price was a little steep but Ty seemed like he knew what he was doing and seemed to care about his profession. Ty serviced our pool for the first 2 weeks and then handed the keys over to one of his employees. It has been nothing but dishonesty and poor customer care. I would assume taking care of a 28,000 gallon pool would require more two minutes of care, and then a picture to prove they were there. The company lies about the services they perform each week and are a complete waste of money. I have now witnessed this company show up, take a picture and leave for two weeks in a row. They claim to check the PH and chlorine levels, net the debris, backwash the pool, and brush the walls and stairs and it has not been done in over 7 weeks. I will be taking my business elsewhere and hope I am the only one that wastes their money using this company. read more

After over 5 years of being a loyal customer and paying every invoice on time I received a text message this morning from the owner stating that he could no longer clean my pool. This was after he had come to the house for a scheduled cleaning and apparently decided he was not going to do it after all. There was no effort to have a conversation about this, just a cryptic text message and the owner is not responding to calls or emails. I have already paid for the next month of service. I can't believe a business would operate like this. read more

I do not recommend this service for several reasons: 1) Change of Ownership in 2011. The previous owner was 100% all about customer service the new owner is all about billing and billing errors. 2) The new owner is NOT an experienced pool maintenance person and during the time I had him the cleanings performed were poor in quality. (example throwing away pool toys stuck in the basket, no noticeable difference after cleaning, having to perform my own cleaning hours after he had visited the house, having to go to the store myself to get information in how to deal with cloudy water after strong winds) I dont doubt the good will to get his business going but marketing has to be hand in hand with good service. 3) Multiple billing errors always in favor of the business. 4) He does not honor his commitments changing his cleaning day according to HIS needs. If I hire someone to clean on Wednesday and they agree I dont want them to come on Monday Also comes up with funny yearly calculations to take unexpected vacation time that you will have to pay for. If I pay for the month I expect the pool clean as agreed on my monthly fee. (Regardless if there is an extra Wednesday in the month. A monthly fee is a monthly fee) As you will be able to read in his profile he is very proud of his Finance degree and I can share with you that he is all about billing and extra unexpected bills. Yes all about HIS finances As for my financial sense I decided to switch and get better financial value by hiring a pool expert, customer service oriented provider who is able to honor his commitments and no billing surprises read more

I used Ty's service for about 2 months when I noticed a questionable charge on my account and then provided a written 30 day cancellation notice I was charged for the month of service and he stopped showing up for the month I was charged. He also has tried to charge an additional cancellation fee of one month. I spoke with Ty on the matter and stated my concerns on his vague descriptions and the full charge for partial month service. Ty was confrontational and I had to go through credit card services to dispute charge. Ty is very questionable in his charging practices and I would advise you receive written explanation of service if you hire him. An update, after speaking with Ty he has agreed to credit my account for the charges in question. I am awaiting the credit to take place. read more

Excellent company, fair prices. Ty is a true professional, he came out and gave me an estimate. Then a guy named Rick came over to do the work for plaster repair and a cleaning. My plaster is a least 20 years old. But I'd say these guys added, hopefully, another 5 years or so until I have to get a proper replaster job. I can't overstate how much I liked Rick. He's been in the business for more than 30 years and knows what he's doing. I highly recommend this company! read more

I found Ty through YELP, when I was in desperate need of a reliable and trustworthy pool guy. Our previous pool guy split and left our pool a green mess. One call to Ty and my pool is now sparkling green. He came out and laid down the goal and timeline he would need to be successful. He helped us install a new pool pump and got our motor running in tip top shape. His work ethic and quality are the reason he gets 5 stars. We have his crew come out weekly (Chad, is the best!) and always leaves a note updating on our status on what they did and what needs to be fixed. That is greatly appreciated. Its tough to find a solid pool guy who takes absolute pride in his work, but that guy is Ty and his crew. We will be customers for life. read more

What a great first impression. I called Ty to see if he could help me with some service on my pool. He did not specialize in the service that I needed but gave me two referrals and helped me with other questions that I had. Ty should be your first call when you have questions about pool service. He would be a pleasure to work with. read more

I met the owner, Ty, on a plane from PHX to Columbus, OH. After some casual conversation, he brought up his business. My fiancé and I recently moved to PHX and purchased a home with a pool, so he caught my attention. His exact quote was, "Life is too short to clean your own pool". I couldn't agree more! Ty and his company have done a great job with their weekly service. Additionally, he's answered the phone and responded to every text we've sent. I would recommend Tri-City Pool Service to anyone! read more

I agree with DT., A great first impression and Ty told me everything the last pool man did wrong and how he would do it. Unfortunately, after time, the quality of service diminished and pool water quality was terrible, just in time for swimming season. I think he was spread too thin and I know he hired other people to do my pool and I would guess other pools. My pool is relatively new and I know the equipment is all good, + he had the green light to replace anything that needed replacing, no exceptions. Very disappointed. I know it's a tough business, but if you talk a big game you must deliver! read more

We have been using Tri-City Pool service for the last 6 months and are very pleased with the attention paid and condition of our pool. When we initially started service, we had some water balancing issues (started well before calling Ty) and Ty worked to address the issues and any concerns we had starting out. After a few months our pool was in (and remains in) sparkling condition. I would not hesitate in recommending Tri-City Pool service in the future. read more

Use their company on one of my flip properties in north Scottsdale. They came out the same day I called them and kept that pool perfect till the day we closed. Would highly recommend them to anyone. And I found their pricing to be very fair compared to other pool vendors in the valley. read more

This is our first time owning a pool and we knew nothing about the maintenance or the equipment. Ty gave us an thorough education on everything from how often to skim the surface to how to reverse the pump and how to shut things down in case of any emergency. Our pool went from cloudy and dirty to shimmering and sparkling within two weeks. I like the little report he leaves with infor on what the condition of the water is and if the pool has been shocked. iOur cleaner was not working effectively and Ty showed us that it was also the hose which had leaks on every section. After we got a new cleaner system, the pool has been beautiful. I would defnitely recommend Ty from Tri-City Pool Service. read more

Tri-City Pool Service has been my pool service provider for a few months and I couldn't be happier. Ty is friendly, very communicative over email or text and keeps me up to date with the pool. Not to mention, the pool always looks great! read more

We've been using Tri-City pools for a couple years. Ty has always been great. He is very helpful when we have questions and our pool looks great. I would recommend Tri-City pools to everyone. read more

Only had the pool service for a couple months so far, but Ty is very easy to work with and the pool is sparkling:)

Tri-City Pool is the best in the business. My only regret in working with Ty at Tri-City is not having found him sooner. I had had a number of negative experiences with other pool service companies- mostly not showing up, or saying one thing and doing another. Working with Ty has been a breath of fresh air. He is always professional, on time, courteous and always open to answering my questions. He has also been very patient and explains things in thorough detail, as I am still learning about my new pool equipment. I highly recommend Tri-City Pool Service if you want honesty, integrity, and excellent service. read more

What a great experience I had with Tri-City Pool Service. Ty came out to give me a much needed pool training, he was so helpful, knowledgable and professional I would totally recommend this company to anybody! read more

I moved out of state and needed somebody to take care of my pool while we try to sell our house. Talked with Ty and he was very professional and came over to the house to see the pool and speak in person. He is even taking pictures of my pool while I am out of state so I know everything looks good. I feel very confident that he is on top of things and he keeps an open line of communication with me. I would highly recommend him! read more

After maintaining our pool and spa for a year, I finally broke down and hired a weekly pool service. I had used a pool guy at our last house and wasn't very happy with his lack of attention to detail. However, Ty, at Tri-City is marvelous. Now my pool sparkles every day. Ty monitors every aspect of our pool and spa - pumps, filters, water, etc. He leaves a checklist every week at my patio door that lets me know that the equipment is operating well, all of the filters were cleaned, and if any special chemicals were used. I should have called him a year ago! read more

Ty is incredible!!!!! Our Dad's pool was a disaster. Dad is in his mid 80's and could no longer care for the pool, and the thought of him doing it made us very nervous. Ty has cared for Dad's pool for a few years. It is always sparkling clean and beautiful. Dad always looks forward to Ty's visits, he is kind and gentle with him. Price is always fair and Ty keeps up with anything that needs to be fixed or replaced. Wish we would have found him years earlier than we did. Thank you Ty read more

I was very happy with Ty. He is upfront knowledgeable and he takes pride in what he does. He has provided me with excellent customer service and I couldn't ask for anything more. Our pool is as blue as can be and he will be my go to guy for pools in the future. Thanks for your great work Ty I really appreciate it! read more