Wasted two hours ordering the glasses, then the machine is down. The manager who is a rude older…read morewoman says write down the cc number and we will put it through when it's back up. Two weeks later I follow up and was told they will be in by the following Friday. Today I call and the manager advises me there was an " over site" and my glasses were not ordered at all. That's great! I didn't need those at all. Horrible experience and no glasses for my convention this weekend.

Picked up my glasses today and it was a quick and seamless transaction. Deyanira was very friendly…read moreand knowledgeable. Highly recommended.

The first person I met was super nice and gave me all the info. Unfortunately, when I went back to…read moreget my glasses, the price that I was quoted with the first woman who was a little older, jumped up by over $150. I figured since she didn't know all my details maybe that was a natural order of things. They took my old frames which are really good designer frames and made the glasses to fit them. No additional charge of course but a waiver in case something happened in processing that they were not responsible for your frames. The only problem is the way the glasses sit in my frames doesn't seem to align with my vision issues. I think I waited too long (the statute of limitations I'm bringing them back for adjustment has expired ) and so now I'm suffering with pushing my glasses up and down, depending on what I'm looking at. I might give him another chance, but the service was unfortunately not standard across the board.

Stay away from the Levittown vision world. They are very sloppy . A few times the girls at the…read moredesk have messed up. I always let it roll over , however not this time. They are very rude and very argumentative. In the past I questioned do they even know what they are doing. No they don't. I tried to get information on how to get in touch with the owner , so I can let them know what's happening with their business. They gave me an invalid email to email the owner. So I guess I will have to alert more people on yelp . Stay away !!!!!!!! I see why the ratings are so low . Went to the Garden city location ( different owners ) they are very professional and very knowledgeable.

Amazing staff, amazing service. I've been coming here for years for all of my contacts and eyeglass…read moreneeds.

Walked in to the store and noticed how many staff were there. Waited for eye doctor and could have…read morebeen there for hours as I was not called in. My husband had to search for the doctor who was in his office alone, doing nothing. After what was a very quick eye exam I was told to pick out my glasses. I did so and was told to sit and wait. After waiting a long time and watching workers doing nothing, we got my prescription and left to purchase glasses at another store. Will not ever return!

Dr. Cowan and his staff are great, professional and personal. I've been a patient there for 15…read moreyears. They are quick not like some places you go where you sit in the waiting room and then the exam room for another 30 40 minutes.

I had the pleasure of being treated by Dr. Garelick . It was my first eye exam in 20 years and I…read morewas quite nervous. The exam was painless and the office staff especially his assistant made me feel at ease. I will be recommending this practice to all of my friends and family.

The doctors knowledge was way above expectations. All three who helped my 98 yo Dad were kind,…read moreprofessional, and they knew their stuff. We couldn't have asked for more.

Rude, unprofessional and have a bait and switch price thing going on. I would never have someone…read morelike Jean out front representing my business. Stay away! It like going to a car dealership. I highly recommend costco in Melville, they are courteous and professional and treat you with respect,

What a bunch of liars. Take your insurance and promise they will have your glasses in 24 hours…read more Glasses were lost and can't see. Now they will be here tomorrow...The are completely unreliable.

Overall it's always a great experience, I can't complain. I've been going to them for almost a…read moredecade now and I've gotten some nice designer glasses from them a couple of times. I definitely recommend them !!

I need to remember this place for all my glasses needs. Great place for help, and awesome…read moreselection! Very welcoming environment.

Charged my mom $90 for doing nothing. The day prior they sent her back when she took my grandpa as…read morethey explained they're not ophthalmologist and they are not able to manage his issue which was the right thing to do. My mom went today for herself for a separate issue and nobody even attempted to explain to her again that they are not eligible to diagnose or treat this condition. Instead hey said it'll be $89 and they will see her just to do nothing and refer to ophthalmologist. I know they probably labeled her as an "annoying customer from yesterday" and saw her just to shut her up. But this is just so wrong because I know how hard my mom works for that $90 dollars.

Michelle is amazing! Michelle had a lot of patience, helping me get the correct glasses. I have a…read moredisability with my eye and she was so helpful friendly and kind y

don't ever use this place to get eyewear they big double billion they overcharge for everything…read moreand the woman who works in the front. is nasty to who don't spend thousands of dollars so she can make her commission. They also fire people a day before holidays when they have children to support this company is not a company you deal with or work for my experience with is gave me the wrong prescription glasses that were and the woman in front was not willing to help fix the problem. This is a disgusting company and I will never ever use them again.

On 01/21/26 I went to my scheduled eye exam appointment at Vision-works. I have been a good…read morecustomer for several years. Two things one should know: First: When I went for my appointment I had no complaints and I just wanted an eye exam to use to purchase my yearly set of glasses. I saw the optometrist who insisted on doing a retinal scan which I did not need. He claimed he saw things on the scan and tried to send to an ophthalmologist that he knew. He wrote on my referral slip that said I had all kinds of vision complaints none of which were true. In retrospect this is not the first time this has happened here. It looks to me like because I have good insurance they are sending me for referrals that I do not need to make money for people that they know. Second: That day my wife also purchased a new pair of glasses. She decide in two days after pick up and wearing the frame that the new glasses did not fit her correctly and because vision-works offers a 100 day exchange policy we returned her glasses and she picked out a new frame. The new frame was priced $50.00 cheeper that the original frame I had purchased. The sales representative refused to refund the $50.00 I was owed and he refused to give me store credit. He said if you exchange a more expensive frame for a cheeper frame they do not refund your money. I believe that I should have been informed of this prior to picking out the new frame. Every year on top of what my insurance pays I spend between $800.00 and $1200.00 on new glasses for myself and my wife. I will never shop at vision-works again. If you do I suggest you beware before punching anything at their Levittown store.

I made an appointment for this morning at 915am . Got a confirmation text. When I arrived I was…read moretold I'm not in the system. The woman on the desk couldn't care less. I said you could at least apologize and she said it's not my fault. Not good customer service.

UNACCEPTABLE SERVICE - Disrespectful and dishonest…read more Before the exam, I presented my insurance voucher. No one mentioned any issue with coverage. The doctor finally saw me (25 minutes after my appointment time) and only AFTER the exam was completed did Vanessa at the front desk suddenly claim it "doesn't cover contact lenses." This should have been communicated upfront. Anything else feels misleading at best. Felt extremely deceptive and dishonest on their part. When my mom calmly asked for clarification, Vanessa became increasingly condescending and dismissive, speaking to her in a patronizing tone. Another employee then inserted herself into the situation and immediately escalated it by raising her voice and talking over us. At NO point at all were we being rude. There was no reason for them to be hostile. We were simply asking reasonable questions. My mom doesn't speak perfect English, and the way they addressed her felt unnecessarily harsh and lacking in basic respect or patience. It created a very uncomfortable dynamic that no customer should have to deal with. I had to call them out on this and told them that they were being rude, to which they simply doubled down. Even after repeatedly asking why we weren't just INFORMED about the lack of coverage before the exam, no one could provide a straight answer...just deflection and attitude. Not only have I been to a handful of different eye doctors before and have never experienced this, but also I've been coming here since I was a child for my glasses, which makes this even more disappointing. This office lacks transparency, accountability, and respect for its clients. They are perfectly willing to provide services without clearly explaining costs. And then they'll try to treat you poorly if you question it. Take your money somewhere that actually values honesty and basic customer service.

Overpriced frames and lenses. No return or satisfaction policy listed on a generic sales slip. When…read moreI questioned these points I was told that I must not care about my eyes. I was able to buy 2 pairs of the same glasses quoted to me for half the price. Avoid!