What a bunch of liars. Take your insurance and promise they will have your glasses in 24 hours. Glasses were lost and can't see. Now they will be here tomorrow...The are completely unreliable. read more

Overall it's always a great experience, I can't complain. I've been going to them for almost a decade now and I've gotten some nice designer glasses from them a couple of times. I definitely recommend them !! read more

This is my go to place to get glasses. I always get good service and I'm always looked after very well.

Not happy at all. Took an unnecessary amount of time to get what we ordered and payed A LOT more than i would have somewhere else. I Should have looked into it ahead of time. I will not return and would not recommend this location to any friends or family. read more

I would give this place minus 100 stars. Ordered two pairs of glasses for my mom. Took them weeks to get it approved from the insurance company, close to 5 weeks - i unfortunately didn't have the time to constantly follow up with the insurance company. It normally takes a couple of days for any business to follow up, IF you do your job. This was just for one pair for the advertised "buy one get one free" glasses that cost me $280 for the second pair. They finally called and said they're ready. Guess what, they weren't. One pair was just being "put together" and the other will be put together tomorrow. I've worn glasses since I was in first grade, 40+ years. I can breakdown and put together my glasses in 5 minutes. Should have checked their reviews before going - hopefully someone sees mine before they go - my advice - go somewhere else. ANYWHERE ELSE. read more

Eh, this place is hit or miss. They often have an attitude as if you are bothering them. The new store is starting to look worn down and unkempt. They have also messed up our order which lead to us waiting an extra 2 weeks. Selection of frames is so so. One positive is that the doctor did work with my teen to teach her to use contacts. She met with her a few times until she was able to put them in and take them out independently. read more

I had a gabulous experience! They went above and beyond to help me get the proper vision and did not take me to the cleaners! The examining doctor even directed me to a vision specialist and I appreciate that bc one has to be proactive in their Healthcare and how important is our vision??? They rendered superlative service n were gracious at the desk!! read more

The worst experience I've ever had getting my eyes examined Contacts came back wrong in the wrong amount would never recommend a go back there again no customer service skills whatsoever read more

I used to go to the Cheaper Peepers location in New Hyde Park that location closed they said Garden City location is opened it is not OPENED is hasn't been opened in months!!! I went to the Front Street location in East Meadow. Seriously update your Website I called the number in Garden City left a message nobody got back to me!!! Not a Good way to run a business!!! Nancy the very nice woman that helped me at the Garden City location said many people showed up at the Garden City location and found out it is not OPENED!!! read more

Came here to switch my lens' out around 1:30pm on a Saturday. I was helped right away. I had asked for them to switch my lens' out of my old frames into new ones, they did it no charge within 2-3 mins. (I'm not a customer). My sister in law inquired about appts for eye exams and they told her they had on available in about 20 mins. (We didn't wait) but the add on option was nice. Looking around they had a decent range of frame styles but not much of a higher end brand selection. Considering they're "cheaper peepers", this makes sense. I'm happy with my current ophthalmology office so I don't plan on coming here for additional service. But it was cool getting helped while in the area. read more

I've purchased many glasses from cheaper peepers. When I come, I make sure Kenny is in because he is most helpful and knows what he's doing. He makes recommendations and I appreciate that. I saw dr Goldstein, and his exam was extremely thorough. I would recommend and will go back. read more

I am very unhappy with their service.. 3 weeks and glasses still not ready.. Paid 500 dollars so it was not cheap.. I called today they put me on hold to see if glasses were ready. Than hung up on me.. I had to call back 4 more times . To hear cheaper peepers please hold.. Finally on my 4th call back. Someone answers to tell me they have to call to see what's taking so with his lenses and will call me back. So I would not recommend anyone there. My first and last time uses them.. read more

The absolute worst customer service and record keeping around. I called 3 separate times and was put on hold each time for over 5 minutes before I hung up. The can never find my file from my previous visits. I've been going there for a few years now because I liked the doctor. He has since moved on and now so shall I. read more

I ordered a pair of new lens and a pair of mirrors lens prescription classes progressive lens been almost 2 weeks is this NORMAL !!

i dont know why the other person left a bad review. I had a wonderful salesgirl help me (christy). They even worked their hardest to get my glasses to me as soon as possible which they did and I really appreciate that! i had never been into a cheaper peepers before and I was lokoing for high end glasses after I lost my last pair. I bought gucci frames from them and love them! i highly recommend Cheaper Peepers in East Meadow and when I need i new pair i'll be going back here without a doubt! I have Eyemed insurance and mine was honored without a problem. They may not accept all insurance plans but they did honor mine. read more

My entire family requires glasses and we have coming to this location for many years. I am consistently happy with the service and guidance I receive from the staff. I have recommended this facility numerous times and have always received positive feedback. read more

This place was great compared to any other place I've been too for my glasses (which I have been wearing since I was little) I received my glasses very quickly which I was very happy about it only took two days and everyone who worked there was extremely helpful and also gave me their honest opinions when it came to choosing a pair of frames. They had a wide selection of all different designers. I went with Burberry. I am a very happy customer and I will be recommending this store to my friends and family! Thank you cheeper peepers of East Meadow for making me look good with my new glasses and for a wonderful experience! read more

My son and I have been going to this location for years. Besides being a tad bit disorganized, they have been polite and honest. Today I took my 12 year old son for his annual appointment. The optician was rude, impatient and clearly not fit to deal with a 12 Year Old who didn't place his head in the right place in the eye pressure testing machine. She didn't even ask him to reposition and just blew the "air" into his face then started frantically say "He won't do the test, he won't do the test". I reminded my son he had to place his head all the way against the machine. He did, but moved it back when he said he couldn't see the green light. Once again she got frantic. Very unprofessional. I walked out and let the other employees (who know me) know that I've been a loyal customer for many years, but my family won't be back as long as that optician I s working there. A read more

I have to be completely honest.. the customer service here is HORRIBLE. I came here because I got new health insurance and my other doctor didn't accept it. The doctor was completely cold and unwelcoming to me. When my exam was finished we walked out of the exam room and she was having a full conversation with one of the staff while I was standing there waiting. She is extremely unprofessional. I recommend everyone go somewhere else. The staff at the front are nice I will say that. But the doctor was so off putting its enough for me to never go back again. read more

Poorly organized store. If you're willing to wait a month to get ur glasses then this is the place for you.

My wife had an eye exam in august. She needed the doctors license number to renew her NY Drivers license online. I called the East Meadow office and asked for it. Besides being put on hold many times I was told that I have to come in and have a form filled out. I said it was an online renewal and a form is not required since COVID-19 has changed the rules. She said my manager said I'm wrong. Which pissed me off... I eventually googled the license number (which I should have done in the first place) and successfully finished the online application. Maybe the East Meadow office should start reading their memos! read more

Girl at the counter was very nice to us, however store looked shady and gross, very bad selection, and not worth it to save a couple of bucks. read more

Can I give negative stars. This place is full of liars. They will tell they accept your insurance on the phone but in reality they supposedly don't take ur insurance then when u are there they will ask for money to see a lowlife optometrist. Not a doctor more like a technicians. Bunch of lying piece of shits. Also they aren't cheaper than any other places. They looked more expensive than others. read more

By far one of the most poorly run businesses in town. The staff is incompetent,disorganized and indifferent to clients. Candidly, I am in support of local business but, unfortunately I can not support this one. Buyer beware, in this case my suggestion would be to find a reputable company that will conduct business properly. read more

I received excellent service from the manager and staff at Cheaper Peeper's. They have great customer service and tended to my needs as far the stylish classes that I purchased! I received a call when my glasses were ready to pick up and there was no problem when I went to pick them up. Even when they are busy, I am addressed when I enter the store and acknowledge the fact that I am waiting and will be helped soon (which I was). I definitely recommend this local store for your glasses! read more

I went to this establishment too look around as I was going to get new glasses. They were very helpful and I chose to purchase 2 pairs, 1 eye and one sun. My new script was for Progressives and my sun glasses were great, but the eye glasses gave me such headaches! Not fun... I went back and explained the situation...the Manager (sorry I forgot your name) was very helpful. My lenses were replaced with a better quality lens since they did not want me to lose any of the value that I had spent. Helpful, friendly and professional is how I left thinking of everyone there. I'll be back for a new eye exam and if needed new lenses...thanks to Cheaper Peepers your great service!!!! read more

Recently purchased two pairs of progressive lenses. Staff is helpful and professional. Prices are excellent. Convenient parking. Highly recommend Cheaper Peepers in Great Neck. read more

Excellent service and great staff. Buy one get one free is a great deal too. Optician Kenny called me a week after I ordered my glasses to sadly inform me that the frame that I wanted was discontinued and is no longer a available from his supplier. Kenny knew that I really wanted these glasses, and within 24hrs, he was able to track down a pair from another supplier. He even drove out east just to pick them up for me!!! Great job and highly reccomended!!! I will be back! read more

I brought in a pair of Oakleys that I need prescription lenses for when I originally went in with my sister a nice young lady helped me she told me and my sister that it would be $50 and I had her write it in a book so when I came back with the glasses a guy who was working their said it was $220 I then told him the nice lady told me $50 he told me that was for regular glasses and that was the best deal around town for my sunglasses the lady then said it was 50 for regular glasses so I went to wise eyes a few stors down and for 170 I got lenses I will probably never go back cause I hate lies read more

Pleasant friendly staff, have been buying my sons and my glasses there for many years since they opened in East Meadow.

worst customer service ever...held up my order for over a month when a simple phone call(which the sales person had promised to do) would've taken care of any questions. They have a no refund policy so they really don't care, they already have your money. Told all my co-workers to avoid this place. read more

This was the biggest waste of my time. I had read about it on Facebook and decided to give it a try. I only buy designer frames. I didn't see very many. The had a lot of junk on the walls. So after looking around for a long time and no one approaching me, I decided to ask someone for help. The store was empty with a bunch of employees. Then I asked Kenny to assist me. I told him that I was looking for designer frames, Tom Ford, Prada, Givency or Gucci like I was wearing. I pointed to a few in the counter and he took them out. I started trying them on and he was barely paying attention. I asked him if certain ones came in lighter colors. He didn't respond. I then looked at him and said what size are these? Didn't answer so I mumbled under my breath, if you can't tell me the size I'll find out. So I attempted sliding the sticker down on one of the arms and he grabbed them out of my hand aggressively and started yelling at me saying you can't just come in here and take off my stickers!!! I said I asked you what size they were and you ignored me so I'm looking myself. He said what color do you want, I said light like I said before, grey, light grey. So he handed me a pair that was jet black and said like this? So I said no that's black. I gave him the 2 pairs I had looked at and asked him his name. He kinda whispered and he said Kenny. He passed me a business card that had the drs name on it...not his! I darted to the exit and yelled out oh no, this place is shady and left. I would NEVER return and would NEVER tell anyone to go there. He was rude, unprofessional and obnoxious! Made me think that the "designer" frames were fakes, why would he be so paranoid for me to see the writing on the glasses! Don't waste your time! read more

The absolute worst experience I've ever had in over 40 years of buying glasses. First they say I can have my glasses in 2 days but I wanted a new frame. Not the one on display since it had scuffs and scratches. He says it will take 1-1/2 weeks. No problem. I'll wait. 2 weeks later, no call so I check up. They never ordered but told me to come in and take the display model temporarily which I agree to, reluctantly. 4 days later they say the glasses are in. I go there to find out they ordered me only the temple replacement which was originally scuffed. Not a new pair and claim it's not available. That's not what we agreed on. Not for $578.00. Avoid these clowns. read more

This location is wonderful. I'm always greeted as soon as I walk in and their service is great. Whether I'm there to get new glasses, an eye exam or fix a pair of glasses, Kenny, Joanie and the whole team know how to take care of their customers. read more

They can not get my prescription right...I am wearing glasses now with the same prescription yet they made the glasses 2 times and still they are wrong. The manager in Baldwin said she can fix it, but how can i trust this.? Like I said I have 3 pair of glasses here made by another company and I see fine. The doctor gave me the very same prescription last year and they can't get it right..Not my fault..I only want my 100.00 deposit back but can not get the manager on the phone to find out if she got the company to refund . Called today and was told the manager is not in.So all I have left is to post this. Do not go there...Also it is not a difficult prescription. read more

I would not recommend,,very busy store,,therefore mistakes happen,,wrong lenses, wrong tint,, sales people blame overworked lens makers,, items never ready when promised Very poor operation, I took my glasses and left, ,will get them redone at competiter read more

Awful. Took FOREVER to get my glasses.I kept calling to follow up and really, it took more than a month to get my damn glasses. Prices are not that even great. read more

I have been a customer for years. I always get great customer service, beautiful glasses and competitive pricing. What more could you want. Give them a try. read more

First time went there! Never going back again..no customer service at all. Both white ladies didn't paid attention first..after opening up their package from Amazon..they realized there is a customer in the store. I gave her my prescription she went inside came back after 5 minutes and called the other lady inside...both came back after few minutes..and attended me and told me when glasses are ready she will call me...let see after how long!!! Please don't settle for CHEAP!! read more

I reviewed this place years ago and wanted to review again. I was shocked to see the bad reviews. I guess it's true, you cannot make everyone happy. It is always a fun experience when I get my contacts and glasses. Staff is so helpful and knowledgeable. They always make me laugh when I'm there. Their prices are definitely less expensive than other big name stores. They even have all of their frames marked with the price so there is no changing the price. Sometimes my order may come a day or two later than expected but with a store that busy, I'm okay with that. I don't wait until last minute so I won't be stuck. They must be doing something right if they are always packed with customers! I have sent so many friends and coworkers here and they loved it as much as I did. read more