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    Tri Pointe Homes

    1.9 (26 reviews)
    Open 8:00 am - 5:00 pm

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    Blue tape marks the parts of our floor that is bubbling. This small area is just one area throughout the house like this.
    Aaron M.

    If you are considering buying a new Tripointe home, be prepared for disappointment.  We have been in our house for 14 months now. When we did the final walkthrough in April 2022 we had a number of minor issues such as paint scuffs, doors with the wrong hardware screws, door latches that just don't work right, and a sliding door that makes a large pop every time you close it. You work with the customer service team to note these issues and you foolishly hope they will be solved quickly. It has been my experience that: - You are the general contractor for your house. Tripointe has already received their check when you bought the house and will do the most basic follow up possible. - Tripointe customer service is very poor at following up on issues. You need to repeatedly point the issues out and there is no easy way for you to track progress. I have had at least three walkthroughs where we create a punch list of issues, many of these issues have persisted since the final walkthrough. In their defense, it appears Tripointe is purposely overloading their team with too much work. - Tripointe has outsourced their entire home building to subcontractors. You aren't buying a Tripointe home, you're buying a home from a subcontractor you have no relationship with. Tripointe won't stand behind their product, because they didn't actually do the work. - Missed appointments. Approximately 25% of our appointments are no shows, appointments with 4-hour windows such as 8AM to 12PM. When they do show, they often have the wrong part or are not qualified to fix the issue. Many times the appointment ends with "you'll hear from us soon" but no one ever follows up. We had read horror stories about paying builders for upgrades, but we still chose flooring upgrades for $30K with Tripointe because "it would be covered by the house warranty." In reality what happens when there is a issue with the installed upgrade is Tripointe brings out their contractor, who starts a finger pointing contest. Is it the builder, the installer, the flooring manufacturer or the customer's fault? This goes on for 8 months before Tripointe says "pulling some baseboard off the walls and lifting some planks in perimeter" which means continuing to live with bubbling flooring for many more months. I suspect we'll be in the house for up to two years with subpar flooring. Finally, quality.... Our new house appears to be solid, no major issues, but the finishing touches were subpar. The paint was spotty, the new windows and doors banged up from construction crews and not to the quality I would want from a brand-new house. In retrospect I should have paid for a very deep professional clean the day and full interior paint the first day we had the keys.  I might consider buying another Tripointe home, but I would budget for me to hire a team to really make the house finished. Your new Tripointe home is not going to be a finished product when you move in.

    one of many cracks.

    Think Twice before buying a house from this builder. We have a deteriorating concrete wall that Tri Pointe Homes refuses to repair. We first contacted them in Oct 2016 when the damage was minor but they refused to take responsibility. Since then the wall has gotten worse and developed more cracks in multiple locations. We recently contacted them again and submitted reports from local landscaping and construction companies showing that the wall damage was from poor initial construction. They again would not take responsibility. Had they just repaired the wall 6 years ago we would not be in this situation.

    Collin C.

    I purchased a new home from Tri Pointe Home in late 2021 and if you plan to buy a new home from Tri Pointe, be prepared for subpar quality. Tri Pointe cut corners to speed up the completion of the homes, and the house started breaking down soon after. There were three issues with the home within the first 16 months, and the latest issue is unresolved. The builder's customer service manager is unresponsive. Issue1: Water damage and the kitchen was unusable for three months without compensation. Issue 2: AC Unit stopped working. Three different AC companies said the builder stepped on the water pan while installing and damaged the pan, so the AC stopped working. Issue 3: NOT RESOLVED. The tile floor cracked and tented up across the living room, approximately 20 feet. I took pictures and called and texted the CS manager, but no response for days. I called an outside contractor to evaluate the floor. Upon removing the first cracked tile, it is evident that no foundation or board supports the tiles. There were gaps between the tiles and the ground, causing the tiles to tent. UPDATE: I had 2 independent contractors come by, after removing the tiles, they identified the exact problem immediately. The right way to install tiles is to put adhesives on the floor and the back of the tiles so they will stick and prevent gaps from forming between the tiles and the floor. However, the installers put the adhesives on the floor and laid the tiles on top. Over time, the tiles and the floor gaps gave way and were tented. About 75% of the tiles were not properly installed, so I had to replace the entire flooring 16 months after the house was built. See the attached pictures of the back of the tiles UPDATE 2 - this is the response from TriPointe after my BBB complaint. TP's 1st Response: Thursday, December 29, 2022 The consumer's response does not offer any new information. As stated earlier, the consumer is not the original purchaser of the home from Tri Pointe Homes. With respect to the one "NOT RESOLVED" issue listed by the consumer, the consumer refused to allow Tri Pointe and its flooring trade partner to inspect and evaluate the consumer's tile flooring concerns. Instead of allowing Tri Pointe and its flooring trade partner to inspect and evaluate these concerns (which could have taken place on December 29, 2022), the consumer hired his own contractor to replace all of the home's tile flooring. Because the consumer refused to allow Tri Pointe the opportunity to evaluate and, if required, make repairs to his tile flooring, Tri Pointe has no obligation to the consumer related to his tile flooring under Tri Pointe's limited warranty or state law. Likewise, Tri Pointe has no legal obligation to provide the consumer with any "compensation" for the first two issues he listed in his complaint. Tri Pointe considers this matter closed. My Response: I did request TriPointe to come inspect the damage. The site manager came by and took pictures. The timeline for TriPointe to assess the damage is unacceptable. The damage occurred on 12/14/22, I called, texted, and left voicemails for the site manager on 12/14 and 12/15. I finally received a response from the site manager on 12/19, which he came by to take pictures. The site manager (Justin) asked me to give him a couple of days to get with the installers. A couple of days turned into a week. Justin responded on 12/28 saying the earliest anyone can come out just for an assessment is 1/10/2023, almost 4 weeks after the crack from wall-to-wall in the living room. There is still no guarantee of replacement. TriPointe simply does not care about the hazardous environment created by the cracks. It is unacceptable to wait 4 weeks just to assess the damage. TP's 2nd Response: Tuesday, January 3, 2023 The consumer is not the original purchaser of the home from Tri Pointe Homes. With respect to the one "NOT RESOLVED" issue listed by the consumer, the consumer refused to allow Tri Pointe and its flooring trade partner to inspect and evaluate the consumer's tile flooring concerns. Instead of allowing Tri Pointe and its flooring trade partner to inspect and evaluate these concerns (which could have taken place on December 29, 2022), the consumer hired his own contractor to replace all of the home's tile flooring. Because the consumer refused to allow Tri Pointe the opportunity to evaluate and, if required, make repairs to his tile flooring, Tri Pointe has no obligation to the consumer related to his tile flooring under Tri Pointe's limited warranty or state law. Likewise, Tri Pointe has no legal obligation to provide the consumer with any "compensation" for the first two issues he listed in his complaint. Tri Pointe considers this matter closed.  I am attaching the text from the site manager which he said the earliest for any assessment will be 1/10, not the 12/29 TP claimed.

    More dust no water truck
    Lynn Dugle M.

    I am going to upgrade my review from a 1 to a 4 mainly because of the support we received from Tri Point Customer Service once they were made aware of the situation. Special call out to Rick McCollum, James Rampa and Erin Scott, who took the time to come over twice and understand the situation. Things have been a lot quieter and less dustier around here. Thanks again.

    They don't care about the quality of their work.

    This builder has the worst customer experience should you have to deal with any mistakes they make. They are not accountable and did a super sloppy job on my new home. Besides a major construction defect that the City made them fix, the upgrades were taken as a joke by them and they say this type of cracking around my windows, for a 7 month old home, is to be expected... lmbo. My Pulte home never did this.

    This is the crack that they told us is fine and we can contact the contractors board to get fixed.. YET WE ARE UNDER WARRANTY

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    4 months ago

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    1 year ago

    Love the homes! A little pricey for the square footage but Everything is getting expensive in Vegas!

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    Thank you for your review, Bridget!

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    3 years ago

    The worst customer service. Have had a home for almost two years and man do they love to cut corners and do things half way. Terrible.

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    Ask the Community - Tri Pointe Homes

    Century Communities - Crooked window frame. Customer Service Manager told me "we don't fix these - you have to let it go"

    Century Communities

    (42 reviews)

    Update -- fifth time is the charm! Allow me to be the first to give Century Communities more than…read moreone star. At long last they have fixed my wall. What is entirely disappointing is their total lack of care through the entire process. During the sales process they came off with a take it or leave it attitude. Flooring options were minimal -- upgrades were ridiculously expensive, and due to Covid, we could not preview our options -- absolutely inflexible -- they would not even let us close bare floors! We ended up ripping out ALL the flooring and replacing -- delaying our move in by two months. We had to chase them throughout the warranty process to fix their problems. In fact, I finally had to send a certified letter to the local President to get them to take action, and even then it took them a couple more months. And the President never showed me the common courtesy to respond to my letter. They say leadership comes from the top. My impression is that Century Communities just does not care about their customer. They are in hot market, they are a big corporation and you are privileged to be able to buy a house from them. The shame of it is is that it is a nice house. We like the design with the 10' ceilings and the open floor plan and single story. The quality of the materials and construction is pretty much average or slightly above, but is just fine. If we had been given a little courtesy, and had our warranty issues addressed in a timely and professional manner we would have a much better taste in our mouths and would probably recommend them. They will probably say that Covid was a challenge. But if you look at the other reviews prior to Covid they have the same ilk. And frankly they continued to build a brand new subdivision not a mile from us right through Covid. If you do buy a home from Century Communities buy it for the location and design and be prepared to deal with an inflexible, unprofessional company that really does not care about you. If I could give them zero stars! After a year and one- half chasing them to fix their construction defect they finished yesterday-- for the forth time -- and it is not right. What a shocker that every review is one star! They never do what they say they are going to do, and no pride in their workmanship. Question: How do you know when a contractor is lying? Answer: Their lips are moving!

    We made a $12,005 EMD (earnest money deposit) for a property at the Northwest location-Skye Canyon…read morearea. Our application was voided on 12/30/2025. We patiently waited for our refund. After several texts and phone calls but still no refund, we decided enough was enough and reported the conducts of two sells manager, Crystal and Barry. Official complaint letters were sent to the Nevada Real Estate Division, the BBB, their corporate complaints department and their marketing department. Finally on February 2, 2026, we received a wired transfer of our EMD money! Never experienced anything like this!

    Harmony Homes - Presley Place Condominium Community Located in Henderson Nevada: Unit 2

    Harmony Homes

    (16 reviews)

    *Long Post Alert* My wife and I have been looking for a home…read moreto purchase for about a year and a half. We were set to buy the perfect size home from Lennar Homes, but their leasing Agent Billy H. misled us but that's a long story you'll have to find in one of my other reviews. We spotted Arcadia Homes (located at 3530 Alpheus River Ave) when they were first building, and we stopped by one of Harmony's offices in Henderson and met with their sales rep Cynthia (Who's no longer with the company) who showed us similar models because Arcadia didn't have any home up yet. The only thing was we felt that the homes were too small for what we wanted. At that time, we passed on an opportunity for better sales price and lower interest rate at the time, but things happen for a reason. Fast forward, one day after our Lennar debacle, we stopped at the Arcadia office with our licensed realtor and cousin Tamara and were greeted by Cynthia again (who got stationed at Arcadia) and Elizabeth. They were so helpful and very down to earth. We stopped multiple times to look at the model units to get a feel of what we wanted; they did not mind at all.... Because my post has too many characters I have to cut it short. I put a lot into my review please follow my Google Doc link to read the full review as I give a lot of insight. Thank you! https://docs.google.com/document/d/1owOoBWuL3puXTrO4XZNSt2nes2SDLHUNnuF1OdWMcXg/edit?usp=sharing

    I just bought my new home. From Harmony homes. The process was seamless everything that they…read morepromised I received with out fault. I cannot recommend Norell and the harmony homes team enough. If you call email or text, they will reply if Abel if not, they will get back to you right away. Thank you again for all your help.

    Tridel Construction - 3D rendering and blue prints by Tridel Construction

    Tridel Construction

    (130 reviews)

    We recently used Tridel to turn our covered patio at the front of our house into a gym/playroom…read more They had done similar work for a neighbor with our same home layout, so we knew that they did quality work and would be familiar with the home design. From the start, we couldn't have been happier with the services that they provided. Our project manager, Max, was amazing and was really thorough at walking us through every aspect of construction since we had no idea what we were doing! He helped us design our custom door for the project so that it would work with the blueprints and was always available if there was a delay or issue with the construction process. Throughout some of the minor construction hiccups that occurred, he had great communication and was able to fix any concerns or problems that we had pretty quickly. The crew was very respectful of our home and our space, and we felt very comfortable having them come and go while we were at work to get stuff done. We would definitely use Tridel in the future if needed, the quality of their work was fantastic and we are so happy with our new home addition!

    Tridel construction completed our home remodel of our 2900 sq ft home . Working with Isaac & Max…read morewas a pleasure . We have not needed to call them back for any repairs . I knew what I wanted and they helped to achieve that . It turned out looking like it was a brand new house . We highly recommend Tridel for any project big or small . They will guide you as to what can or cannot be done . I wouldn't look any where else if you need work done ,I trust them completely .

    Level 25 at Sunset by Picerne - Seasonally heated pool

    Level 25 at Sunset by Picerne

    (49 reviews)

    I was one of the first renters at the property when it was still under construction. My recent move…read morewasn't due to any controllable factors by the property. I likely would have stayed forever if I could. My experience was great from beginning to end. Over the nearly 4 years I was there, I saw a bit of office staff turnover in the beginning, but anyone I dealt with was great up till the end with people like Jennifer. I didn't realize I was being overcharged on a utility and they were able to catch it, call me and credit me, even though they knew I was moving out. The honesty is something that I will not forget. I loved my actual unit. My neighbors were chill and quiet. I never had disturbances even though I was near the pool area. The value of my unit for the money was great compared to other properties in the area. It has everything I needed like a gym with all the basics, a computer area where I could print things and comfortable common areas where I could socialize. The pool area was always upkept and I spent great summers there in peace. I do have to give props to the maintenance team and those that upkeep the grounds. They're all so friendly and worked hard to keep everything looking brand new. I appreciated seeing consistent staff on that team and never felt uncomfortable letting any of them into my home if I needed to fulfill a maintenance request. They were all professional guys that did their jobs effectively and efficiently. I lived at another Picerne property prior and also had a good experience so I feel they're a good rentor in town. Should I move again, I'd definitely consider another Level 25 property.

    Office management is extremely professional, Jennifer's was helpful with my move .. I love the dog…read morepark very clean , our apartment is beautiful and I love how quite and peaceful it is... glad we chose to live here! Not to mention the amazing dog park

    Shane Nguyen - Top Agent - Sotheby's International Realty - Shane's design and preparation of my house

    Shane Nguyen - Top Agent - Sotheby's International Realty

    (83 reviews)

    Highly recommended!…read more Shane acted as my listing agent and worked efficiently to get my house sold and efficiently helped with navigating any issues that came up. He was always a quick message away and his effort and dedication was evident from the beginning. He helped with multiple issues that came up including negotiations and repairs. But most importantly, he was honest and considered my best interest in the decisions he recommended, which the other reviews here will also attest to. I actually found Shane through Yelp and am very happy that I made contact. I know who I'm going to the next time I have a real estate-related issue.

    Shane helped us sell our condo in a highrise building just off the strip and in the process found…read moreus a house as investment property. I was amazed how quickly he was able to get both transactions completed. The condo was listed at the end of January and in a couple of days we had a firm buyer. This was in a building that had similiar properties that were on the market for weeks or months. Ours was in contract in a few days and closed 3 weeks later. It was the fastest sale of a property that I've personally experienced in my life. Once we had a buyer, Shane focused on helping us negotiate buying another investment property. We found a house in Henderson. The house had just been listed and by the time we were able to get an appointment to tour the house (Feb 10) there were 4 or 5 other interested parties. We liked the house and Shane advised us what to bid. Then we waited, but Shane was working behind the scenes negotiating with the seller's agent. With his skills, he was able to get the seller's agent to accept our bid over the others. It didn't stop there. Once we got the appraisal and inspection reports, Shane was able to get the seller to agree to the lower appraisal amount, saving us thousands off the asking price. We closed escrow about a month after our initial tour of the house. Shane coordinated and negotiated everything for us. Even worked with the lender that I had chosen. He certainly made both transactions go smoothly. We wouldn't think of working with a different agent when we're ready to buy/sell property.

    Tri Pointe Homes - homedevelopers - Updated June 2026

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