We've used Benjamin for a handful of projects. We've learned they're fine for opening clogged…read moredrains and that's about it. They installed a toilet that leaked and ruined our bathroom floor. They also gave us a complete runaround on installation of sump pump. "We can do it! We can't do it now because we have to order parts. We got the wrong parts." Several weeks passed after I first called and still no sump pump. We told them to just forget it.

very timely and efficient. they took a credit card before installing the dishwasher and I still…read moredon't know what the charge was.

We had a dishwasher leak at the end of October 2025 which damaged the floor around the dishwasher…read moreand the basement ceiling located below the dishwasher. After the plumber stopped the leak, we engaged Revive Restoration for mitigation and restoration. The mitigation crew came over almost immediately to my house even though it was a Saturday and started the remediation right away. They came back on Monday and by end of the week had completed the mitigation work of removing the damaged floor and parts of the basement ceiling, and thoroughly drying out the damaged areas and checking for mold. Revive gained my trust because of the work they had done so far. I therefore didn't hesitate to sign the contract with Revive to perform the restoration work which involved fixing the basement ceiling and replacing the flooring damaged by the dishwasher leak. That is when the problems with Revive started. Whatever trust Revive had built with me by their mitigation team was completely shattered by their restoration team. The difference in my experience with these two teams was night and day and it was hard to believe that it was the same company. The mitigation was done by early November but the restoration didn't start until the end of December adding almost two months of delay. While the ceiling repairs were made to my satisfaction, Revive completely dropped the ball when it came to the flooring repairs which didn't start until mid January. Since it was a restoration, the replacement flooring should match the existing flooring as closely as possible. I had to ask what flooring they had selected as the replacement since there was no communication from their end about it. I was not provided any samples for the flooring but instead given a link to the flooring website. The online photos for the replacement flooring looked similar to my existing flooring and since Revive's flooring subcontractor had chosen the flooring after looking at the existing flooring in my house, I trusted their choice and went ahead with that flooring. It became apparent after the first day of the installation that the flooring option recommended by Revive was wrong and didn't match the rest of the flooring at all even though it seemed to match on the website. I immediately emailed Revive about the issue and their/their subcontractor's response was that they will buff and polish and tint the new flooring to match it with the existing flooring. So they performed the rest of the installation but later said they are unable to match the new flooring with the existing flooring. I was now stuck with a totally mismatched floor. This wasn't the worst part. A couple weeks after installation, the brand new flooring started developing splinters on its own at random spots and injured my family members causing bloody fingers and painful injuries. Everyone was afraid to walk on the floor and had to wear shoes to avoid getting injured. I immediately brought this to Revive's attention. I got the flooring inspected by an independent flooring inspector and the inspection concluded that the splintering was due to poor installation. After a long back and forth, Revive provided two options. The first one was to accept the flooring as is, which is laughable, and extremely callous on Revive's part, given the injuries that it caused to my family. The second option was to have the original subcontractor redo the flooring despite such poor quality work. What is the guarantee that the same subcontractor won't cause the same flooring installation problems again? Overall this has been the worst home repair project by far. The project manager came onsite just once and quit in the middle of the project without any notification. Communication was poor and I waited for several weeks before hearing anything from Revive. Finally, they left the project in a unfinished state by not putting back the baseboards around the kitchen cabinets and left the dishwasher in a disconnected state leaving behind open holes in place of the baseboards and a disconnected air vent register. I now have to get this whole mess fixed by another company. I would strongly encourage not to have Revive perform any restoration work in your house given the poor project management, poor quality of work, and refusal to make it right by the customer.

We hired Revive after our basement flooded. They are wonderful to work with. Our project manager…read morewas informative from the start. Thaddius and Mike were wonderful to work with. They respected our property and did an amazing job on the mitigation. They were friendly and worked hard to make sure the job was completed correctly. They were also very careful to make sure our pets stayed safe while doing the work. Thank you so much Revive!!!!

The professionalism of the salesperson and the lifetime dry‑basement guarantee were the reasons I…read morechose Badger Basement Systems. Unfortunately, the results didn't match the promises. Rain continued to bring moisture into the walls, and they wanted to charge extra to fix what was supposed to be guaranteed. What made it worse was the inefficiency: every time I called, they sent someone out just to look, without bringing the materials needed to actually fix the problem. It turned into a cycle of appointments with no solution. Based on my experience, I can't recommend them.

I'm following up on a previous review. We had the Triple safe sump pump installed last January…read more Could not be happier with their service. Over the past few days we've had extream rainfalls, this system worked flawlessly. We lost power for about 18 hours. The battery backup was doing the job. After about 12 hours on battery I hooked up the generator. This system saved me alot of headache and money. So worth the cost.

I hired MidAmerica to install a sump pump, dewatering system and wall anchors last year. Sales…read moreperson and workers were great, however, scheduling was awful, constant rescheduling....each letter saying May 5th date needs rescheduled.....even when we were out to August before the entire work was completed. I did appreciate the friendliness of the workers....even changed a light bulb in my stairwell that I was unable to reach. The workers told me that they had scheduling issues due to some changes is staff. Now I am wondering about having them come and look and see why I have been continuing to get very small amounts of water this spring in my basement. It has been a very rainy spring, but shouldn't the problem have been eliminated? Is it really going to cost me to have someone look at my system? I would love to be able to give this company a 5 star review, but at this point I feel unable to do that.

The initial contact when reviewing needs of the home definitely took forever; I had planed ahead…read morewith questions i was prepared to ask so they would know i had done my research prior to their arrival. I tried to be very clear with everything between the price expected to pay, the equipment used (including the brands), etc to ensure there would be no surprises. The salesman and I agreed to a triple sump pump, dehumidifier and waterproofing the walls. I specifically asked if the dehumidifier was an April Air (whole house) dehumidifier and the salesman confirmed. He also told me there would be a lifetime warranty on the system which would extend out to the next homeowner and I could expect annual maintenance to ensure the system continues working smooth. The workers began installing the systems and the dehumidifier was not only the brand the salesman and I had discussed but it was not set up as a whole house system. I mentioned this to the workers and they said they would reach out to someone and have them call me. Never happened; in fact when I reached out on my own behalf I was told the information given to me was inaccurate. Two years later my system starts to go off so i reached out to the company whom said they could help but they would have to charge me since it would be considered part of their maintenance. I questioned why no one had reached out to set up annual service maintenance the year prior and why the salesman let me to believe the maintenance was part of the warranty and service done. I paid over 20k and don't see why the annual maintenance check ins couldn't be free. I did complain about my salesman and expressed my disappointment in what he led me to believe I was getting myself into but the apology i received felt more like a "too bad so sad" response. If you are looking into getting waterproofing done, I would reach out to multiple companies in your area and consider choosing someone else.

Buyer beware - EFW is extremely disorganized and has a major lack communication! Our project…read moremanager acted like he had done this a million times over, told us to trust him and that he would take care of everything - So, that's what we did and boy did we learn our lesson. There were days when the workers wouldn't show up, alot of the work is super shotty and it took months to complete, despite a 6 week contract. They didn't patch before painting, so when I asked that they drop off the extra paint from the project so I could fix it, they told me they threw it out, but then someone else's half empty cans of paint ended up in my house. In one room, they even got paint all over the furniture. As far as the bathrooms, the tile work is beyond sloppy! There were times throughout the project that we'd get random calls that we were behind on payment and we NEVER ONCE were invoiced - How can I pay a bill that I never received? The PM would call and when we would respond stating the lack of invoice, he would simply state, "oh yeah I know, billing is behind"....um what? We immediately paid said invoices and life went on. Finally, once it was all complete and after not hearing from him/EFW for months we got slapped with a final bill even though we approved insurance to pay them directly. Turns out that the PM had NEVER submitted anything he was claiming to over to our insurance company so nothing got handled, no claims approvals, no final payouts were made to either party - we trusted them to handle the insurance part as their 'expertise'. The worst part was that we didn't even know this wasn't taken care of until some random lady reached out to us to collect - we never heard from the guy we were working with again... apparently he was just fired without ANY communication from EFW to us. This entire experience was an ABSOLUTE nightmare. It's our fault for "trusting" someone's word, so I take that blame, but the lack of service, customer care is sickening and I hope that someone else can learn from our mistake. This is YOUR home that these people will be in and I don't want anyone else to go through this. Run people. Run.

We will never use Emergency Fire & Water Restoration again or recommend them to anyone we know…read more They would barge in unannounced (they had a key to the unit) and leave mud (and sometimes paint) all over our hardwood floors. We often weren't even given the cutesy of a knock at the door when they arrived. We repeatedly asked them to at least knock when they arrived, and not only did they give little effort, they tracked mud/dirt all over our living areas and didn't clean when they left. "Cleaning" was factored into the massive bill, but we were the ones stuck cleaning up their mess. One of their employees even complained to us that they are paid very little and they often hire inexperienced people. This was evident by the low quality work we repeatedly witnessed. The pictures that were shown to our contact who was overseeing the project and he did not appear bothered in the slightest by our complaints. One day a young crew came and slammed down packages (thinking nobody was home). They were very loud and swore a lot. I called there supervisor and complained while they were outside playing on their phones. Some of these packages ruptured and our contact came out and seemed visibly upset that his crew behaved in such a way. We were told they were suspended. It took Emergency Fire and Water Restoration 3 months to finish the job. We were made to feel like a very low priority. We had to live among paint cans, dirt/dust, plastic, holes in the floor and wall for a long time. We are very lucky that we don't have children. This entire job should have been done within a month (this is what we were originally told!). There would be many days that nobody would show up to work on our place. It was tough to get updates from them/progress reports. I guess they got what they wanted though (lots of money). The invoice that we had to repeatedly ask for was very, very questionable. There were charges that we didn't understand and they failed to explain.

They are liars. Absolute liars. They told me that I had a poor renal reference because I had…read morepets. I know for absolute certain that isn't the case because my landlord gave me glowing references to other landlords both before and after applying for a rental that this company managed. I had owned the home I was renting and sold it to the landlord to give me flexibility in relocating because she was looking for investment properties. I wouldn't trust this group.

Poor communication would be an understatement and inability to take responsibility for anything. do…read morenot seem to care about the properties or tenants, just the money going into their pockets for doing as little possible.